We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.

Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.

We deal with high volume customers in our business so utilizing a software system like True Commerce EDI Solutions allows us to manage out time more efficiently. Rarely do we have any changes to make to our EDI mapping once the customer has been established, so the process flows very soothly.

I love the ease of receiving and transmitting EDI files from and to customers. It is also so very time saving to have the ability to transfer orders directly into Quickbooks. When you're dealing with a large customer like Walmart or McLane, you can receive and process large orders quickly.

I have experienced issues with mapping which can be frustrating and time consuming to figure out. It's best to have EDI pros on either side of the transaction to help it flow smoother when issues pop up.

They are the very BEST is sending bills for services that they never provided, and the worst to get you on board. If I had the choice/opportunity, I would dump them in a heartbeat.

It is SUPPOSED to be "seamless" from EDI to ERP and it might be IF you can get TC to actually take the time to make it work

While in theory the software IS good, the lack of co-operation, concern, care, service, from True Commerce is abhorrent. I'm over 8 months from signing on an not a single partner is working anywhere near acceptable level.

The best thing about TrueCommerce is their support. You are never on your own. If you run into a snag or are uncertain of how to proceed, customer service is only a phone call away.

Once you understand how it works, TrueCommerce is fairly straightforward. However, onboarding resources could be highlighted and made more readily available to jumpstart your step into the EDI world.