We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.

Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.

We deal with high volume customers in our business so utilizing a software system like True Commerce EDI Solutions allows us to manage out time more efficiently. Rarely do we have any changes to make to our EDI mapping once the customer has been established, so the process flows very soothly.

I love the ease of receiving and transmitting EDI files from and to customers. It is also so very time saving to have the ability to transfer orders directly into Quickbooks. When you're dealing with a large customer like Walmart or McLane, you can receive and process large orders quickly.

I have experienced issues with mapping which can be frustrating and time consuming to figure out. It's best to have EDI pros on either side of the transaction to help it flow smoother when issues pop up.

They are the very BEST is sending bills for services that they never provided, and the worst to get you on board. If I had the choice/opportunity, I would dump them in a heartbeat.

It is SUPPOSED to be "seamless" from EDI to ERP and it might be IF you can get TC to actually take the time to make it work

While in theory the software IS good, the lack of co-operation, concern, care, service, from True Commerce is abhorrent. I'm over 8 months from signing on an not a single partner is working anywhere near acceptable level.

The best thing about TrueCommerce is their support. You are never on your own. If you run into a snag or are uncertain of how to proceed, customer service is only a phone call away.

Once you understand how it works, TrueCommerce is fairly straightforward. However, onboarding resources could be highlighted and made more readily available to jumpstart your step into the EDI world.

Allowed us to integrate our EDI products into our ERP system with customers that require it.

Di Central provides a good service for small companies looking to integrate with in house software or process EDI Documents via the web.

Working with the company to add new partners sometimes takes a very long time. Other than this, once things are set up they work great.

Stay far away from this business. I read other bad reviews and thought to myself that cant be true IT IS every last word. Terrible service, no one follows up its hard ot get in contact with anyone and they have continue to take our money.

We can say there is absolutely no value in going with TrueCommerce. Stay far away.

We were promised a product and then later found out that they could actually not deliver that product AFTER we had signed a contract and been confirmed multiple times with their sales guy. It took 3 months for them to go back for forth and we were patient as they tried to figure it out. They said our fault we will give you a refund and cancel the contract/service. It has now been 6 months and we have had to argue to get a refund which we HAVE NOT received, no one can seem to figure out how to cancel the service so that we dont continue to receive more charges. every month we get charged and every time we reach out and have the SAM conversation. Terrible service and we regret even starting business with these people.

it is friendly user, we can automate a lot of data and have less user data entry, steps are easy to follow

on your web site it is mention that it is integrate to Dynamics GP, but in reality most of the needs must have a developement we can communicate easily with our customer but to exchange transaction with supplier and carrier we have to process with other developper to get the information and not all the edi transaction are available most if available we must read into di web only it cannot be integrated into dynamics gp and update our files we cannot customize the notification to specific person

The team at TrueCommerce has been top notch. They have helped us with are setup and testing. Any issue that arise are quickly fixed. They have really done a great job.

The ability to easily change EDI settings is what truly set TrueCommerce apart. Their platform gives the user the power to easily make changes that had to handled by a dedicated EDI team at previous companies and other platforms.

It really is a great product and I it is just so much better then what we had before.

Overall an A- EDI Provider with a Great Interface and Good Customer Service!

This is the easiest and best EDI platform to work with that we have tried. Customer service is fantastic to.

Their call center is in Taiwan and sometimes it is hard to understand the person of the other line.

Easy data exchange between our company and our trading partners.

We have always had phenomenal customer support with the software. I like that we can use the same system with multiple different trading partners. I like that everything is kept in one place and stored efficiently.

Two things. I don't like that I have to use internet explorer on a PC to use all of the features. I would love to be able to use other browsers and possibly in the future a Mac to use the system. Second, I don't think the website is very user friendly. Once I learned the in's and out's of the system I had it down, but training new people is often difficult.

The cost over our previous provider is fantastic.

Easy to use. Integrates with my ERP smoothly. Support is excellent, very fast courteous and knowledgeable.

Would like a bit more automation with our ERP software

They have helped us with two different ERP solutions and have made daily EDI tasks effortless. We are about to migrate to a new ERP solution and I have had discussions with TrueCommerce and their integration with the new ERP solution will make EDI even easier for our daily processes. (I didn't think it would be possible to make it easier!)

They have the people to help make EDI easy. Not 100% hands off, but it is so much easier when you have a Customer or Vendor who wants to do EDI and you get some basic information and then the TrueCommerce steps in and next thing you know you are certified and using EDI with your trading partner.

Any dislikes seem to be addressed by the support staff. Usually it is just a lack of knowledge or misunderstanding that quickly gets explained and there is nothing left to dislike.

I find the software relatively easy to use. It is more user friendly than it has been in the past before this system was updated. I allows me to do most of our EDI turnaround without much issue.

There have been at least 2 times, that come to mind, where the system has been down for breaches in security which had prohibited us from accessing our daily orders for 36 hours. We have stringent timelines to meet with many of our customer that upon not fulfilling we are subject to hefty fines. A lot of the EDI turnaround is automatic and wish New dates for customers could auto populate instead of having to enter the same information each time. I have tired numerous times to set certain criteria to default and it does not seem to stick.

Great experience overall. From implementation, to adding new trading partners, to integrating with new software just this year, we are overall very happy with the capabilities of this program.

Can be customized to meet the needs of your business and easy to implement with other types of software. Also helps us to more efficiently run our business and complete daily tasks. Daily order processing has become way more efficient and accurate with the use of the True Commerce software.

Because it is so customizable, it sometimes takes a while to implement new uses for the software. The support team is generally helpful but it can be hard to track down the individual who has the knowledge to assist you with specific tasks.

Very educated and friendly staff makes my life easier.

Customer service. Companies usually neglect the customer after making the sale. TrueCommerce stays with you every step of the way.