I love that I can pay for documents a la carte. I only have to send and sign contracts for my business once every few months. eSign Genie was the only company I found that allowed me to pay per document. With other companies, I would have had to waste hundreds of dollars on monthly subscriptions I barely used.

The aesthetics of the platform aren't as "slick" or "pretty" as some other software companies. But it doesn't matter to me, because it has the features that count!

I'm grateful to the eSign Genie support team and Kuddos [SENSITIVE CONTENT HIDDEN] Everything that we needed to have done, was explained in one minute and I was advised on which plan, could make it happen as well as the price, and the ease of use. No chaos, No drama, but a simplified and Streamlined process overall. Once again, you have to be patient and not want it all done instantley...as it might take you a little bit of time (like maybe 10-20minutes if you just FOCUS in order to get it set up properly). Once you do this, it's done, and you can move onto your next project! Thanks so much.

Chat Support available... super helpful. They will provide you with the LINKS to screen shots and videos that you need to get what you need done. You must take your time and not rush when setting up, as to ensure no hiccups during use. Overall, great product and exceptional staff! Thanks again.

If you are overly anxious and need to know right this very second, of what to do, you need to take a deep breath, calm down, and THINK about what you actually need to get done. You need to do this before dismissing the product or get frustrated. In my opinion, the product can do and will do what you need to get done. But you need to have a bit of patience.... from there it's all go.

Easy, secure document signing, eliminating the need for keeping up with paperwork and snail mail!

Easy to use, private and secure, quick! This service is great for our organization that needs several signed forms per 500 people. eSign has an address book that makes sending multiple documents to the same person easy. I'm excited to use the bulk feature and send personalized documents to several clients at once

I wish executed (signed) documents were a bit easier to organize, but there is an option to download all files to your computer or dropbox. I'd love to be able to edit the title of a document after sending. The search function isn't the best, but easily navigated around by zooming the screen out and clicking "show all". eSign seems like a small startup that doesn't have the manpower to accommodate larger companies. Great for small businesses that don't need bulk sending!

Very positive. The decision to go with eSign Genie/Foxit has been a home run!

My client has a very particular process for delivering, executing and archiving multiple forms, some of which are rather complex. Not only was it easy to recreate these forms and deliver them, but we were able to seamlessly integrate this process into my client's very specific workflow.

Sometimes the process of creating a form by overlaying form fields on an existing document can be a little tricky, especially if you're aiming for visual perfection. It can be a little touchy. But it can be accomplished with a little patience and effort. In the end, it's a LOT easier than creating secure online forms on a website!

Its ease of use and flexibility. The cost really knocks it out of the ballpark as it is extremely affordable.

I wish that I could do multi-level branding since we own and operate multiple properties, just having one company name for branding can make it difficult since oftentimes each user needs specific branding.

With eSignGenie, I solved following Pain points of my company: - 1. Executing all our contract workflows majorly through eSignGenie within the scope of the land of the law; 2. Using easy-to-config APIs, we've automated the workflows; 3. Set of industry-standard feature set, we have eliminated the dependencies on the human intervention. The benefits that I'd. 1. Improved productivity; 2. Kept the cost under control, beyond the industry standards.

1. Ease of use and decision making (Dashboard, Templatization, and Workflows); 2. Exceptionally adaptable to customer needs (API); 3. Exceptionally cost-effective.

eSignGenie shall improvise the Support System by including more ways to approach them to expedite the resolutions or seek extended help for custom requirements.

I am extremely happy with Foxit ESign. There are so many features that we don't even know about. The other platforms wanted to charge for the essentials, and then addons. This one gave us all the features we need and many more for an extremely low price.

This platform is extremely easy to use and I love the templates. Being able to go in and slightly change forms and documents and send them out quickly for multiple signatures is making my job so much easier. Other platforms limited templates to 3 or 5 even with paid versions. We haven't even been able to make enough templates to use our 50 allotted templates. Our clients rarely call us with questions because the user interface is so easy for signers.

The only feature I wish the platform had was to send personalized email to each party receiving or signing the documents. This may be a feature but we haven't figured it out yet.

It's fantastic for completing forms in any format. We just save them into pdf, and fill in the blanks and they look very professional.

That it is very easy to use and you can add and edit pdf documents.

Adding signatures seems to be very cumbersome. I can never seem to find the functions to insert them

Overall, I am satisfied with eSign Genie. As with all things, there is a curve of learning. Because it is browser based, I can be anywhere and log in to send or review my documents.

Overall this is a relatively easy software to use. Once you get the hang of how to add documents and Templates and recipients, it is simple enough to use. I was able to sign up for HIPPA compliance; this required the business plan. Works with Safari on my Mac. :-P

I had issues logging in during the free trial and the first couple of times after my purchase. Support was able to fix the problem. I also like least that for my small needs, I had to purchase the largest business plan for HIPPA compliance. I thought it would be a "flat rate" to add to any Plan but it was not.

Good, I'd suggest it , if you're working with a limited budget.

I like the fact that it has a follow-up option. Esign genie is a no frills software that does as it says, the use of the interface requires no extra study or training. Its simple and effective.

I dislike the user interface, when sending contracts , i.e the last stage of the deal, the interface could be better, i feel, other than that, in terms of features, i have no worries.

The general use of the software has been positive amongst our team. The one negative that I've had was any time I've needed to work with your customer support team, it's often that I'm waiting most of the day, or even the next day before I get a response to an e-mail. Fortunately I have not needed to put in many help tickets.

It was very easy to promote the use of the software within the organization as it's workflow was very similar to existing workflows that we already had in place. Implementation was quick and easy with every user signing themselves up painlessly and working within a few minutes.

It can be cumbersome if you have 2 clients (Husband and wife) who both need to know about the contract, but we only need 1 signature. We've had a few examples where we've had a contract sit for a few days because the second party didn't know that it was necessary for them to sign before the contract would come back. A group contact, that would send to multiple people, but only require a signature from one of the group could be a way to handle this.

I like the ease and user friendly way the software is structured. It makes navigating around the software very easy.

We have some issues occasionally where settings and functionality were difficult.

as above

Affordable, convenient, understandable interface

I have had many instances where third-party signatories are prompted to enter a password, create an account, or the can't raise the document to sign because the link in the email doesn't work. This is a huge problem. It makes the platform unreliable, and in many cases has forced me to execute documents outside the platform. Your support team has not been able to help. I've contemplated switching to DocuSign when this has happened but still sticking with you.q

Overall we are please with our Foxit eSign experience!

This software is simple to use and is used by everyone in our company. Our clients love it as well because it is user-friendly and not complicated. We are so happy with this product!

We have trouble getting technical assistance at times, and that process takes longer than need be.

The software makes it super easy to connect your existing documents and send them to customers for e-signatures. I've used other platforms that were 10x the cost and this performs just as well.

With my usage of the platform, I really haven't found any cons. My needs are relatively simple - easily track and send proposals to customers for signatures. Loving this so far.

Ask for [SENSITIVE CONTENT HIDDEN] as she is amazing!! She emailed, spent time with me via zoom. Helped me get set up, answered my questions, didn't make me feel stupid and was personable. I checked out all the competitors and found Esign Genie to be the most responsive, best customer service and competitively priced. The others when I asked questions just sent me links to the videos. [SENSITIVE CONTENT HIDDEN]scheduled time to chat and walk me through the questions I had vs sending me a link with 20 different videos.

Easy to set up Customer service availability [SENSITIVE CONTENT HIDDEN] - bottom line........... Ability to talk to a real person who took the time to get to know me and my business and why and how I would be using the product

Learning the quicks and figuring out what is needed where

The software gets the job done and there are resources to help understand how to use the various features, but customer service and billing are frustrating.

The software is user friendly and allows for uploading templates for ongoing use. Uploading contracts is easy and there are many options for customizing the fields including whether or not they should be mandatory, dependent on other fields and to which signer they should be assigned. Additionally, the automatic reminders are helpful though I do wish there was a bit more flexibility there.

If there are forms that have blocks for numbers (such as social security numbers on W4 forms or taxpayer ID numbers on government forms) the system automatically assigns one text field for the entire row of blocks and if spaces are used to get the numbers to appear inside the blocks on screen they will not appear that when when printed. Billing is a significant con. On the Billing screen the Plan Details shows the allowed number of "documents" per cycle and the current number of "envelopes used". On the Home page the number of "Completed Documents" is shown in the upper right corner. There is no logical or direct correlation between any of these numbers. It was explained to me that a "document" is a single pdf, and "envelope" is any shared set of documents and a "completed document" is one that has been "executed". It is very confusing and makes if very difficult to actually track how many of the allowed documents have been used. Additionally, when we had to renew six months after paying for an annual subscription because we had exceeded our allowance the counter did not reset and now we are being told that we need to renew again. It's been only 14 months since we originally got the software and this will be the third time we paid for an "annual" subscription. My complaint about the counter not resetting is under investigation via a Support Ticket and it's been six days since they said they would look into it and I haven't heard anything.

I use it as my preferred pdf reader and it does what I need for. It’s easy to use and even allows me to sign documents

I like that it is easy to use and allow me to re-open the same documents that I was using when I last closed it. It can store several number of documents for this reopening. I use highlighting the most and it is also very useful to add text, notes, and comments to your documents with Foxit. A must have

That some of its functionality is not quite compatible with Adobe and sometimes working on documents with other people that don’t use it can become frustrating. Also, it is sometimes not as useful for fillable documents as Adobe

Foxit eSign is sooo easy to use. It is simple to set up templates and send to multiple signers. I LOVE that I can enforce signing sequences too. All in all, it does everything I need it to do for a fraction of the price of competitors. I send out tons of envelopes daily and it is super easy and quick.

Sales - note this was from before the merger with Foxit, but we tried renewing with eSign Genie and were unable to get any sort of contact form their sales rep. Luckily their support team comped us envelopes until we could reach our rep. What should have taken 1 day ended up taking two weeks.

Like many family owned eCommerce businesses, we have a large reach. The internet allows us to contract with clients all over the globe, but paperwork is a massive draw-back. Having looked at several 'big name' services which were riddled with bloatware and priced accordingly, I was happy to finally discover eSign Genie - with it's straightforward, no-nonsense pricing and simplified tool-kit The software allows us to send our License out for signature with no hassles to us or our clients and does not force them to download an app ...or trial ...or subscription - they simply sign it I wish more companies would understand the benefits of switching to paperless contracts

eSign Genie helped me to quickly and easily transition from the hassles of using paper-based contracts and licenses for our growing audience of international customers At MemberGate.com, we license our software to clients all around the world and using paper was no longer an option because the hassle it caused was a barrier to sales I wished more people would use it, instead of expecting people to print (?) their multi-page documents, sign them and then use scanners (!) or more typically smartphones to photo each of the pages so they can be emailed back...or worse, use the post!

Getting the first License into the eSign Genie Template system was challenging, but once I had set all the parameters for signing, it has since saved a ton of time

We have been happy with eSign Genie and have increased usage this past year and remain pleased with the product.

The program is easy to use for my clients and me. I work with a diverse population and have found this program easy to use and easy to explain directions over the phone to clients. The program alerts me when documents are opened and signed so I do not have to keep logging in to check progress.

I have not found anything about the software that I don't like.

eSign Genie has been a total solutions for all my e-signing needs. Since I'm in the financial industry many of my documents need to be signed. Allowing our clients to sign online without printing , scanning, faxing or emailing anything is a game changer. There are many options out there for eSigning and I've used several. However, eSign genie has the best software, the best customer support I've ever seen ([SENSITIVE CONTENT HIDDEN] is who helps me most of the time and she is AMAZING) and all at a price that is a fraction of the competition

This software has all the features that were important to me. Like conditional fields, multiple signers and when updating a form or application you don't have to start over again. The software is VERY flexible.

I have no complaints about this software whatsoever. I started using Echosign years ago until Adobe bought them out and tripled the price and cut features. Then, I went to Docusign that was not very user friendly and the customer support is NON-EXISTENT. eSign Genie is wonderful!

I've been using this software integrated into my app since 2016. It's been rock solid, no downtime that I've noticed, and the integrations work perfectly. The pricing is a lot more reasonable than some of the competitors, and I've been happy with that.

Being able to integrate directly into my website was the key feature. I can embed custom contracts which auto-populate with user information directly into the website, and the callbacks make it easy to download the documents back into my system.

The UI could use a bit of refinement, it's not the most polished software out there for e-signing, but generally it's easy enough and works well.

Great product for the money, and it's easy to use.

Simple to use. Training employees took about 10 minutes!

Would like to drag initials or signature spots and not have to go back up top to get another spot. Would be nice to just keep clicking where signatures go, or where initials go.