Autopilot is a visual marketing software that enables users to create manage marketing campaigns and lead conversions. The product offers multi-channel marketing capabilities, such as online, email, in-app, SMS and snail mail communications.

Features include capturing leads from multiple websites, blogs or apps, organizing leads into different lists or folders and contact management that can sync with users' existing customer relationship management (CRM) systems.

Autopilot offers a drag-and-drop interface that allows users to automate marketing workflows and send personalized messages, thank you postcards and SMS messages. Autopilot also offers other capabilities such as viewing user activities in real-time and monitoring campaign return on investment (ROI) with reporting features.

Autopilot offers integration with different third-party applications, such as Salesforce CRM Segment, InsideView, Twilio, Slack, GoodData and Zapier.

Autopilot offers per-month subscription pricing and is available in two pricing plans - “Base” and “Business”. Support options include online and knowledge base.



72 Reviews of Autopilot

Overall rating

4.74 / 5 stars

Filters:

Showing 1 - 20 of 72 reviews

January 2019

Benton from Rentvest Property Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great marketing automation software

Pros

Has easy to use interface. Can quickly create campaigns.

Cons

No email creator. Can be hard to manage multiple lists as gets a little convoluted.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Great tool for automating your business

Pros

You can create very complex customer journeys and almost automate communications throughout the whole process.

Cons

Connectivity to other apps is still limited... for example Pipedrive doesn't allow to connect Deals, only Contacts.

December 2018

Dr. Michael from AUTHORSWEEK

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Genuinely simple, brilliantly clever!

Absolutely fabulous tool! Runs rings around GetResponse, Aweber, Infusionsoft and Active Campaign.

Pros

The software does not need a team of consultants to help you set it up or run it!

Cons

Needs a high-level visual tool that shows all the databases and campaigns to be seen that are in play.

December 2018

Joshua from bantu.life

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Fantastic customer support

Pros

It took awhile adjusting to the way contacts work, but once done, everything was pretty intuitive. The support pages were well-documented so it was very easy to find the help I need by myself.

No product is perfect, but I do appreciate the people behind the team doing their best to guide me along, even when I am not their biggest customer.

Cons

Be careful with the Pipedrive integration, it will sync all your contacts and you might be automatically have your plan upgraded as a result.

December 2018

Paul from GoodUp

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easiest marketing automation tool I have been able to find

- Very easy b2b nurture campaign set-up. - Nice, easy and informative dashboard with exporting options.

Pros

I love how everything just works.

In my experience with other, bigger tools, set-up and implementation takes months, not to mention huge investments. After implementation the tools took ages to get familiar with and didn't work smoothly. And customer service was slow and often unhelpful, regardless of their best intentions.

Implementing autopilot has cost me (no external consultant needed) minutes. Using it has been as intuitive as one would expect from an up-to-date tool. The customer service has, up until this point, been very helpful and quick.

Cons

- no cons so far. And now I need to type this sentence to get this review approved.

Response from Autopilot of Autopilot

Replied December 2018

Thank you Paul, is great to have you onboard.

December 2018

Nivas from Freshworks

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great Visual Marketing Automation Software

Pros

Autopilot's Visual Journey Builder is super simple and easy to use. The triggers and conditions are well differentiated making it easy to explain to others too. The team has also been very helpful in solving critical challenges.

Cons

The software needs more integrations to be built. Right now they integrate with very limited number of applications which can be a challenge syncing data across platforms.

Response from Autopilot of Autopilot

Replied December 2018

Hello there! We are working very hard on integrations and next year is going to be full of surprises. Have fun with Autopilot.

December 2018

Robert from 4 Pillars Consulting Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Unbiased 3rd party review agency

Getting debt relief for people who are struggling with their credit payments.

Pros

Easy sight lines and large simply text. They show reviews generated from Google + which are real people.

Cons

nothing at all. No complaints at all, very easy for my clients to do a review of my services.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

One of the best marketing automation tools

We are using Autopilot for marketing automations to onboard our new trial users. It has worked pretty well for our use case.

Pros

Its a very easy to use solution and has a robust feature set. Their journey creator is flawless and even a non-techinical person can use it with ease.

The have very robust APIs and you can confirgure autopilot pretty easily with their APIs.

Cons

It would be great we can use our custom mail server to send the mails, like Mailgun or SendGrid.

Response from Autopilot of Autopilot

Replied December 2018

Thanks! We are so happy to have you on board. Great to see that you are having fun with Autopilot.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easy to use, flexible tool, great customer support

Pros

Extremely easy product to set up and collaborate within my team. The tool is flexible and scalable to accommodate for personalized user journeys. Support has been top-notch from day one, super helpful and responsive whenever an issue arises.

Cons

UI can be difficult to navigate between journeys. Statistics page is nice, but also difficult to get the whole picture when running multiple journeys. Difficult to measure a A/B split.

December 2018

Tim from RentingSmart

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Automated marketing is simple with AutoPilot

Capturing website visitor details kicks off customer email marketing journeys.

Pros

The simplicity of it. Its GUI is intuitive, and it's easy to setup and get to work.

Cons

Not knowing how to use every feature, because there's so much this system can do.

Response from Autopilot of Autopilot

Replied December 2018

Thanks for your review Tim. We are glad you are having fun with the product.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

A Huge Breath of Fresh Air

Autopilot allows us affordable access to tremendous marketing automation potential from one-off email bursts to complicated journeys that follow our prospects through the entire funnel. After more than a year of searching for a program that could integrate with our website, Facebook, Salesforce and Twilio and do so affordably, Autopilot has been an unbelievable value. The program has occasional rough edges, especially in terms of designing and editing audience segments for journeys, and producing emails, but it's the best combination of ease-of-use, breadth of capabilities and affordability I've found in this space. Would strongly recommend to cash-strapped small organizations with a limited contact base.

Pros

Affordability for a small contact list
Ease of use
Visual Journey Builder
Salesforce integration
Features for price

Cons

Limits in contact segmentation
Limits in triggers for actions
Email editing suite can be a little basic

November 2018

Jackie from Camp Danbee

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

November 2018

Helped make email marketing easier!

Pros

We implemented Autopilot when we got serious about following up on internet based leads for our clients. I loved that I could create a "journey" for a potential customer that was not only automatic, but, as personalized as it could be for an email marketing campaign.

The visual way that these journeys are mapped out makes total sense to me, and I appreciate how concrete it is.

Cons

As a novice, at best, I found that creating "journeys" took me a lot of time to understand. Once I did, it definitely got easier, but, it required some time and attention.

I think that there are probably still features of this software that I am unsure how to use; and haven't been confident enough to explore.

October 2018

Garrett from Kudos®

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2018

A Great Alternative to Full-Fledged Automation Software

Autopilot is a great solution if you're looking for something to automate a sequence of emails. I wouldn't consider it a replacement for full-fledged marketing automation software... yet, but it's a fantastic tool for email automation. Just keep in mind that there are a few hiccups that you'll potentially need to navigate such as email SpamAssassin errors (always use mail-tester.com to check your emails) and CRM sync issues.

Pros

It seems to me that Autopilot does only one thing - but it does that one thing REALLY well. I tested Autopilot briefly for a few weeks as an alternative to the drip program functionality in our Marketing Automation software. I was extremely impressed with how easy it is to build a drip program (called a "Journey" within Autopilot), as well as with the breadth of logic and functionality offered. Autopilot really sets itself apart with some amazing - seriously amazing - integrations and functionality that our Automation platform doesn't offer, such as sending SMS text messages or physical postcards.

I really like that Autopilot offers in-app chat support, and that you generally don't need to wait longer than 5 minutes to get someone to help you out.

Cons

During the few weeks I tested Autopilot, I found a few issues that prevented me from really continuing to use the software for my use-case. The integration with Salesforce was clunky and un-intuitive, and most concerningly, it seemed that when the platform saw leads that already existed in Salesforce, it would stop them from progressing through the drip program. This was a real frustration, and I ended up just disconnecting Autopilot from the CRM in order to finish my test.

Another concern we had was that after testing the emails I had configured using mail-tester.com, there was an error identified that could only be resolved by getting a dedicated IP address - something which adds a significant additional monthly cost to the cost of the program.

September 2018

Matylda from LiveChat - customer service software

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

One of the best email automation tools out there

Pros

I just can't beat their drag-and-drop email campaign flow tool! It's not only highly intuitive, I also love how easy it is to make changes to your existing campaigns.

Cons

I wish their dashboard was a bit easier to personalize and navigate. It takes quite a while to get used to it.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Visual and Fast

Pros

It was great to create marketing flows by this product. It was very handy to create customer lifecycle campaigns.
Besides, it plays well with other customer data hub like segment.io.

Cons

It was not possible to comprehend all the features of this product in the trial period. Documentation was a bit weak.

July 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

5 of 5

July 2018

Amazing software!

Pros

I absolutely love it. It integrates with many other systems, journeys are really clear and easy to share with the team. It covers almost all use cases and if they're not, the support and account managers are super helpful and give a hand to implement everything we need.

Cons

It may be a bit hard for new users to get used to it and switch from other software. Also, the pricing is a bit too high, even though that in my opinion it's worth it.

July 2018

Brandon from Instapage

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Lead Nurturing Finally More Visual with Autopilot

Pros

I really like the canvas that you can lay out the shapes and organize and plan lead nurture sequences. In my experience with lead nurture campaigns in other software, it is usually complicated with drop-down menus, hard to find email templates, etc. With Autopilot and the canvas structure, it is much easier for me to see what sequence I have set up and the timing of it all.

Cons

The biggest issue I have with Autopilot is that it doesn't have an RSS feed that we can tie into our company blog. We have had issues with MailChimp at times and wish Autopilot offered an RSS feed feature we could use as an alternative.

July 2018

Jesse from Marcus Thomas

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

July 2018

Used the service for email automatic. Worked like a charm.

Pros

I love the way you can personalize each campaign to your targeted audience. It makes email automation simple.

Cons

A lot of specific elements to change when altering a campaign. You can often forget to change something and launch a campaign that isn't fully ready.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

We used Autopilot for sending emails and managing our database and found it user-friendly.

Pros

Setting up email journeys has never been easier than with Autopilot. It's really easy to visualize and customize email actions based on the recipient's actions.

Cons

It was not easily integrated with other softwares. This is why we eventually switched to Mailchimp because we needed it to work with a number of different softwares.

June 2018

Ebona from Impraise INC

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

Not an easy to navigate tool.

Pros

1. The ability to set a unique flow per marketing campaigns and create each step in the process from when an email will be initiated, to managing how multiple emails will be sent over a time period.
2. The ability to add users to a campaign ad hoc and see how many people have received the email versus how many people are set to.
3. Detailed reporting

Cons

1. Not intuitive at all. I feel you may have to be a power user to really get your money's worth. It's not something you can go into every few weeks.
2. Support was helpful but ran me in circles once trying to figure out how a user got unsubscribed from a campaign through an API, and I'm still kinda confused by it.
3. Again, it's not for casual users. There are some people who would get great use from this software though.