Autopilot Software


 

Autopilot is a visual marketing software that enables users to create manage marketing campaigns and lead conversions. The product offers multi-channel marketing capabilities, such as online, email, in-app, SMS and snail mail communications.

Features include capturing leads from multiple websites, blogs or apps, organizing leads into different lists or folders and contact management that can sync with users' existing customer relationship management (CRM) systems.

Autopilot offers a drag-and-drop interface that allows users to automate marketing workflows and send personalized messages, thank you postcards and SMS messages. Autopilot also offers other capabilities such as viewing user activities in real-time and monitoring campaign return on investment (ROI) with reporting features.

Autopilot offers integration with different third-party applications, such as Salesforce CRM Segment, InsideView, Twilio, Slack, GoodData and Zapier.

Autopilot offers per-month subscription pricing and is available in two pricing plans - “Base” and “Business”. Support options include online and knowledge base.

 

Autopilot - Email status
 
  • Autopilot - Email status
    Email status
  • Autopilot - Small campaign
    Small campaign
  • Autopilot - Reports
    Reports
  • Autopilot - Postcard
    Postcard
  • Autopilot - SMS
    SMS
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

51 Reviews of Autopilot

 

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Software Advice Reviews (4)
More Reviews (47)

Showing 1-4 of 4

Aaron from Northwoods Greenscapes, LLC
Specialty: Contractors
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Improving on improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The cost per additional mobile app user is a bit annoying, but when we run the numbers, it still makes it a good investment to have most of our employees on the app.

Pros

I love the fact that it tracks my whole business from lead generation (that helps me fill in routes based on a map) to setting up the contract (with recurring services and pre-scheduled packages) to crew management (with photo uploads and clock-in/clock-out of jobs and contacting customers) to invoicing (which can be automatic) to receiving payment (even by credit card on the mobile app!). Keeping records on paper and trying to run schedules for weekly, bi-weekly and tri-weekly services would be a nightmare! This really is an AutoPilot software. It is a complete solution that tracks everything which allows it to be the ultimate solution for reporting. I can look at sales close ratios, revenue per lead source, job completion times against budgeted hours, past-due invoices and so much more! I have worked with the system from Property Maintenance Technician to Sales Rep to General Manager and have not been disappointed.

Cons

Their asset management portion is in its beginning stages and is not incredibly useful at the moment, but they continue to build on their system and I suspect that they will soon have a robust equipment and vehicle management system.

Review Source
 
 

Willy from JustLegal
Specialty: Legal services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to set up, powerful software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Well worth the money

Pros

Thanks to the integration with Segment, Autopilot was very easy to integrate using our existing triggers. Set up was also smooth and out of all of the marketing automation tools, Autopilot has the best onboarding and set up experience. Their unique ui/ux make it very easy to set up campaigns that not only include email and SMS triggers, but unique integrations with companies such as Lob that let you programmatically send postcards.

Cons

There is room for improvement with people/user tracking. Currently we're using GoSquared to fill in the gaps.

Review Source
 
 

Sue from Praiseworthy
Specialty: Software and technology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great tool!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I love this tool. You can set up campaigns and forget about all the manual work once properly set up.

Pros

Great tool for onboarding and lifecycle stages. You can set up multiple campaigns to send according to your specifications, depending on target behaviors.

Cons

There's a bit of a learning curve when setting up new campaigns, hard to figure out on your own but fairly easy to comprehend with a bit of training.

Review Source
 
 

Deana from Sharper Image Turf Care
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Organized bliss

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Auto delete of job notes
To route trucks for the week not day
Auto invoice paid receipt to customer
To take credits off so they are not charged

Pros

Dispatch board, credit card payments, invoicing, emails can be sent if bad weather, need to be able to send pics of jobs easier

Cons

Job notes should auto delete so that the guys Dont get used to seeing and then Dont pay attention to the notes
No auto invoice to customer
The estimates should be easier and able to build from there

Review Source
 
 
 
Showing 1-20 of 47

Fabricio from Cooperativa Mixta Matasiete

May 2018

May 2018

it's easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it facilitates the marketing work and also improves the campaigns, they are sent quickly by SMS and mail.

Cons

software is somewhat slow, for beginners it is somewhat difficult to understand its use at the beginning. but it really is worth it to improve your projects a lot.

Review Source: Capterra
 


May 2018

May 2018

It is very good because its tools are functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

a great help and good benefits obtained

Pros

Pros: offers a large amount of reports, functionality and value on our tool and basically avoids having to repeatedly perform the same marketing tasks. You can send email or SMS campaigns instantly.

Cons

Cons: It's not as intuitive as it should be; However, once it is understood, it is much easier to set up campaigns. You must be an advanced user to understand how to do almost anything in the tool. In the same way, the tasks you perform are not simple, so I understand that simplifying it is something to admire.

Review Source: Capterra
 

Ebona from Impraise INC

April 2018

April 2018

I needed 3-4 trainings to do one thing.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It supposedly offers a lot of reporting, functionality, and value over our previous tool, MailChimp.

Cons

You have to be a power user to understand how to do almost anything in the tool. My marketing colleagues like it, but I almost always need their help to do anything.

Review Source: Capterra
 

Jamie from Dubber
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Marketing Automation on Steroids

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Autopilot is a marketers dream tool. You can create a 'journey' for almost any task, from sending out an email newsletter to creating an advanced nurture journey based on segmentation, rules, lead owners, default and custom fields, website actions and much, much more. If you use tools such as Salesforce and Segment then you can get even more out of the tool with less work, but I personally don't use either and I still get a huge ROI on the product. They also just updated the email building tool which was a very welcome update.

Cons

It would be great if the tool worked with other CRM's than just Salesforce. Some of the actions and triggers, particularly when it comes to API triggers are quite limited so some improvements with that would be great. The price can get quite high with large numbers of contacts and the business plan selected (A/B testing, API triggers and more). I would also like to see an end-user subscription management feature added so that I can fully move away from other email tools (i.e. MailChimp) whilst being compliant with the likes of GDPR.

Review Source: GetApp
 

Emily from Sapper Consulting, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

The best inexpensive marketing automation solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Autopilot is incredibly inexpensive for the functionality. I would recommend Autopilot for anyone who is new to marketing automation and isn't ready to explore enterprise solutions like Hubspot or Marketo.

- Tons of integration possibilities with Zapier
- Inexpensive
- Clear, intuitive workflow building
- Efficient customer support
- Chat functionality at no extra cost

Cons

- While the feature set is SO VAST for the price, experienced marketers may find it limited
- Lack of customization of email templates (you can only customize things to a point unless you know HTML)

Review Source: Capterra
 

Valerio from Wallace Solution
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Really good, Autopilot does the work for you

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been able to simplify our marketing tasks, configuring a tool that does the work for us. By using Autopilot we can send emails to our customers as soon as they show interest in our products, we can track their activity on our page. It's really nice.

Pros

I love the idea behind this product. Basically avoids having to repeatedly perform the same marketing tasks. Simply configure a workflow in an intuitive way and Autopilot will be responsible for sending certain emails to your contacts based on the actions they have taken. You can send email or sms campaigns instantly.

Cons

Perhaps it can be a challenge to understand how it works on its own. It is not as intuitive as it should be; However, once it is understood, it is much easier to configure the campaigns. In the same way, the tasks that it executes are not simple, so I understand that simplifying it is something to admire.

Review Source: Capterra
 

Bryan from Velora Studios

January 2018

January 2018

The most powerful and modern marketing automation software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Autopilot allows us to schedule complex marketing automation sequences with ease.

Pros

Autopilot allows my team to do everything we need. We can setup complex customer journeys quickly, and with confidence. The ability to automatically attach to an HTML form and make it functional saves a lot of time and allows us to insert complex forms anywhere without needing to have a separate form submission database.

Cons

While there are some organization features like folders, I feel that journeys can get a little crowded quickly.

Review Source: Capterra
 

Jeff from Recruiters Websites

January 2018

January 2018

Great Entry Level Marketing Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The easy to use interface with the drag and drop journey builder. The heads up message are great and the api is easy to use.

Cons

Support is limited on the lower level accounts they will only speak with you on the phone if you spend a certain level of money.

Review Source: Capterra
 

Tim from Springbuk®
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

I'm in LOVE with this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use, great automation, good heads up feature. Love the postcard integration. From a workflow and automation perspective, it's really effective.

Cons

Email templates are lacking. Some functionality leaves a bit to be desired. I'd love to see them improve their more basic email functionality.

Review Source: Capterra

  Response: Autopilot, Autopilot

Date: December 2017

December 2017

 

Hi Tim,

We really appreciate your support of Autopilot and your feedback for improvements.

We're pleased to share we've made some improvements to our email editor. You can now fully customize your emails using drag and drop editing, save templates for later, and preview emails on desktop and mobile.

You can watch a short video on our blog to see how it works: https://blog.autopilothq.com/create-beautiful-emails-advanced-editor/

If you have any questions about this update or need help designing an email with the Advanced Editor, please email us at support@autopilothq.com.

 

Ratko from EnCoCreative

November 2017

November 2017

A great tool for personalising communications with customers through emails and SMS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Onboarded more than 100 users for a client. Created clients out of inquiries.

Pros

Easy to setup first for simple campaigns. Reporting is quite powerful and easy to use. Integrates with a few powerful apps (Slack, Segment, Instapage). Ability to create powerful campaigns with a lot of triggers and actions (no limit)

Cons

Price is too high. A bit more complex than what you can find in guides - you need to talk to support to fully understand it. Some things need to be sorted through support. Can't change account name or invoice details.

Review Source: Capterra
 

Bartosz from 10Clouds
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Powerful tool with good UI and big API

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Autopilot has so many features, yet it is quick, simple to use and has a great UI/UX. Almost always I know what to do right away. Journeys are great, for me as a developer and for other people in Marketing team.

I also have experience with API and their customer support. API is very well written with examples and possibility to test the code. I have contacted their customer support a few times and in most cases they responded quickly.

It is also fantastic to have SalesForce integration.

Cons

I had some problems understanding the conversion funnel in the dashboard and had some problems with sending autopilot_id information when we wanted to track the user after form submission.

Review Source: GetApp
 

Kevin from Diffactory
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Aweosme

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and ability to deploy journeys across multiple accounts. The Flight School abd blog ate a great resource.

Cons

Limited email templates. We need to adopt HTML custom code to build messages we want for clients and our business.

Review Source: GetApp
 


October 2017

October 2017

We've Increased Email Engagement almost 4x

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The overall click rates increased by almost 4x. The open rates on lead generation emails were as high as 75% and our reply rates jumped from 1% to 21% for similar campaigns.

Cons

We like the tool, but it gets significantly slower with more complex and advanced scenarios, whenever the system is filled with data.

Review Source: GetApp
 

Jesse from Marcus Thomas
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Very effective tool for reaching your desired audience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reached customers I wouldn't have reached otherwise.

Pros

Very easy to put together journeys based on who you are trying to reach. It's a great way to place your sales cycle on "autopilot."

Cons

You really need to figure out the software by trial and error. A guide to all capabilities would be appreciated.

Review Source: Capterra
 

Sherrie

June 2017

June 2017

Superb

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Super easy to use
- Comes with many prompts to creativity built-in, including pre-built (and tested) customer journeys designed for various outcomes
- The email component: I don't wind up with any of the myriad deliverability issues/questions/headaches that I get with ESPs. (Why do I need an ESP?)
- Super-high open + click through rates (as high as 84% open rate).
- Messages "feel" authentic and personalized to recipients: I get warm engagement with recipients via replies.
- Has just what you need: no unnecessary features that can complicate and bog down deployment and use.
- Having SMS, in-app messaging, email, and on-demand print built in, helps support an integrated approach to marketing.

Cons

Can't think of anything at the moment. Autopilot has a means for you to submit ideas for future functionality.

Review Source: GetApp
 

Kevin from Fitle
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Awesome Scaling Tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very easy to use, data oriented and support team are here to help :)
In fact, a very complete tools

Cons

Should create more journey template to earn time with configuring and inspiring / add a javascript API for a better custom / and a connection with more than only saleforce :)

Review Source: GetApp
 

Oscar

June 2017

June 2017

A game changer for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Autopilot is an integral part of our new customer acquisition strategy . We love the fact that it is not overly complicated and very visual.

Review Source: GetApp
 

Ken from Ability Professional Network, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great product at a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. Much more economical than other automated marketing platforms. Great email tracking capability. Multiple journey capability. Great app for recruiting firms like ours.

Cons

No telephone help other than webinars. Other than that, we have had a positive experience with Autopilot.

Review Source: GetApp
 

Bill from GrowthRocks
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

One of the most complete marketing automation tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Autopilot is one of the most complete marketing automation tools.
It includes everything from email capturing widgets on the website (via chat popups and forms), setting up email campaigns, sms sending, custom lead scoring and much more.
Also, the ability to create journeys that represent an entire automation flow is very convenient.

Cons

It lacks the option to access certain features of the app with one click (like the email templates feature, or the notifications feature).
It also lacks the ability to BCC someone on the emails sent through the platform (so you can keep a copy of the exchange on Pipedrive for example).
Last one, is that the Proactive headsup feature definitely needs to be more customizable in terms of when the headsup messages are triggered (e.g. trigger on 2nd visitor session, after x minutes on page, after y minutes have gone by, etc.)

Review Source: Capterra
 

Ashley from HiringThing

June 2017

June 2017

Best Automation System I've ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've used many system and Autopilot by far is the BEST! The visual journey creator makes it so easy to create programs. Also, the integration with Salesforce is FANTASTIC!

Review Source: Capterra