Autopilot software


59 reviews(4.5/5)
59 reviews(4.5/5)

Autopilot is a visual marketing software that enables users to create manage marketing campaigns and lead conversions. The product offers multi-channel marketing capabilities, such as online, email, in-app, SMS and snail mail communications.

Features include capturing leads from multiple websites, blogs or apps, organizing leads into different lists or folders and contact management that can sync with users' existing customer relationship management (CRM) systems.

Autopilot offers a drag-and-drop interface that allows users to automate marketing workflows and send personalized messages, thank you postcards and SMS messages. Autopilot also offers other capabilities such as viewing user activities in real-time and monitoring campaign return on investment (ROI) with reporting features.

Autopilot offers integration with different third-party applications, such as Salesforce CRM Segment, InsideView, Twilio, Slack, GoodData and Zapier.

Autopilot offers per-month subscription pricing and is available in two pricing plans - “Base” and “Business”. Support options include online and knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

59 Reviews of Autopilot

Showing 1 - 20 of 59

Start your review of Autopilot

Click to start
  • Matylda from LiveChat - customer service software

    Number of employees: 201-500 employees

    September 2018

    One of the best email automation tools out there

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I just can't beat their drag-and-drop email campaign flow tool! It's not only highly intuitive, I also love how easy it is to make changes to your existing campaigns.

    Cons

    I wish their dashboard was a bit easier to personalize and navigate. It takes quite a while to get used to it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Visual and Fast

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was great to create marketing flows by this product. It was very handy to create customer lifecycle campaigns.
    Besides, it plays well with other customer data hub like segment.io.

    Cons

    It was not possible to comprehend all the features of this product in the trial period. Documentation was a bit weak.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    Amazing software!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I absolutely love it. It integrates with many other systems, journeys are really clear and easy to share with the team. It covers almost all use cases and if they're not, the support and account managers are super helpful and give a hand to implement everything we need.

    Cons

    It may be a bit hard for new users to get used to it and switch from other software. Also, the pricing is a bit too high, even though that in my opinion it's worth it.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Brandon from Instapage

    Number of employees: 51-200 employees

    July 2018

    Lead Nurturing Finally More Visual with Autopilot

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the canvas that you can lay out the shapes and organize and plan lead nurture sequences. In my experience with lead nurture campaigns in other software, it is usually complicated with drop-down menus, hard to find email templates, etc. With Autopilot and the canvas structure, it is much easier for me to see what sequence I have set up and the timing of it all.

    Cons

    The biggest issue I have with Autopilot is that it doesn't have an RSS feed that we can tie into our company blog. We have had issues with MailChimp at times and wish Autopilot offered an RSS feed feature we could use as an alternative.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Jesse from Marcus Thomas

    July 2018

    Used the service for email automatic. Worked like a charm.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I love the way you can personalize each campaign to your targeted audience. It makes email automation simple.

    Cons

    A lot of specific elements to change when altering a campaign. You can often forget to change something and launch a campaign that isn't fully ready.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    We used Autopilot for sending emails and managing our database and found it user-friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Setting up email journeys has never been easier than with Autopilot. It's really easy to visualize and customize email actions based on the recipient's actions.

    Cons

    It was not easily integrated with other softwares. This is why we eventually switched to Mailchimp because we needed it to work with a number of different softwares.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ebona from Impraise INC

    June 2018

    Not an easy to navigate tool.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. The ability to set a unique flow per marketing campaigns and create each step in the process from when an email will be initiated, to managing how multiple emails will be sent over a time period.
    2. The ability to add users to a campaign ad hoc and see how many people have received the email versus how many people are set to.
    3. Detailed reporting

    Cons

    1. Not intuitive at all. I feel you may have to be a power user to really get your money's worth. It's not something you can go into every few weeks.
    2. Support was helpful but ran me in circles once trying to figure out how a user got unsubscribed from a campaign through an API, and I'm still kinda confused by it.
    3. Again, it's not for casual users. There are some people who would get great use from this software though.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    June 2018

    The beginning of a long romance with mailing system you won't see coming

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Being a non-developer in developer-heavy environment, I greatly value products that allow you to set up stuff in graphic editor. While it was not so easy at first, once I worked with it for a while I find it intuitive, smart, and allowing you to quickly get to what you need. It also allows you to set up complicated journeys relatively easy!

    Cons

    If you won't have a colleague to show you the ropes, it may be challenging to start using. The pricing is rather steep and pays off only if you want to heavily personalize your journeys - if you are looking for bulk simple solutions, then the pricing is suboptimal.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Amazing concept, heavy sales pitch - but doesn't perform with easy of use, nor high delivery

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not great for mass marketing, but they pitched that it was

    Pros

    - This is an app maker/developers dream
    - Code the processes and workflows, with marketing built in.
    - Wonderful for apps, and tech heavy businesses with a lot of custom even triggers and customizations

    Cons

    - UI is not made for other, non-tech applications. They promote heavily saying it does, but the journeys are not made for that
    - This is a event-based marketing tool, not necessarily a journey based nor funnel tool. There is a big difference
    - They use Lyft a lot for their promotions, but keep in mind how different Lyfts marketing process must be from yours, and decide accordingly.
    - Mass market emails and correspondence requires near coding like effort.
    - This is a 1 to 1 solution, that lost the ability to do 1 to many communication efforts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Fabricio from Cooperativa Mixta Matasiete

    May 2018

    it's easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how it facilitates the marketing work and also improves the campaigns, they are sent quickly by SMS and mail.

    Cons

    software is somewhat slow, for beginners it is somewhat difficult to understand its use at the beginning. but it really is worth it to improve your projects a lot.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    It is very good because its tools are functional

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    a great help and good benefits obtained

    Pros

    Pros: offers a large amount of reports, functionality and value on our tool and basically avoids having to repeatedly perform the same marketing tasks. You can send email or SMS campaigns instantly.

    Cons

    Cons: It's not as intuitive as it should be; However, once it is understood, it is much easier to set up campaigns. You must be an advanced user to understand how to do almost anything in the tool. In the same way, the tasks you perform are not simple, so I understand that simplifying it is something to admire.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jamie from Dubber

    Number of employees: 11-50 employees

    March 2018

    Marketing Automation on Steroids

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Autopilot is a marketers dream tool. You can create a 'journey' for almost any task, from sending out an email newsletter to creating an advanced nurture journey based on segmentation, rules, lead owners, default and custom fields, website actions and much, much more. If you use tools such as Salesforce and Segment then you can get even more out of the tool with less work, but I personally don't use either and I still get a huge ROI on the product. They also just updated the email building tool which was a very welcome update.

    Cons

    It would be great if the tool worked with other CRM's than just Salesforce. Some of the actions and triggers, particularly when it comes to API triggers are quite limited so some improvements with that would be great. The price can get quite high with large numbers of contacts and the business plan selected (A/B testing, API triggers and more). I would also like to see an end-user subscription management feature added so that I can fully move away from other email tools (i.e. MailChimp) whilst being compliant with the likes of GDPR.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Emily from Sapper Consulting, LLC

    Number of employees: 51-200 employees

    February 2018

    The best inexpensive marketing automation solution.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Autopilot is incredibly inexpensive for the functionality. I would recommend Autopilot for anyone who is new to marketing automation and isn't ready to explore enterprise solutions like Hubspot or Marketo.

    - Tons of integration possibilities with Zapier
    - Inexpensive
    - Clear, intuitive workflow building
    - Efficient customer support
    - Chat functionality at no extra cost

    Cons

    - While the feature set is SO VAST for the price, experienced marketers may find it limited
    - Lack of customization of email templates (you can only customize things to a point unless you know HTML)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Valerio from Wallace Solution

    Number of employees: 2-10 employees

    February 2018

    Really good, Autopilot does the work for you

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been able to simplify our marketing tasks, configuring a tool that does the work for us. By using Autopilot we can send emails to our customers as soon as they show interest in our products, we can track their activity on our page. It's really nice.

    Pros

    I love the idea behind this product. Basically avoids having to repeatedly perform the same marketing tasks. Simply configure a workflow in an intuitive way and Autopilot will be responsible for sending certain emails to your contacts based on the actions they have taken. You can send email or sms campaigns instantly.

    Cons

    Perhaps it can be a challenge to understand how it works on its own. It is not as intuitive as it should be; However, once it is understood, it is much easier to configure the campaigns. In the same way, the tasks that it executes are not simple, so I understand that simplifying it is something to admire.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bryan from Velora Studios

    January 2018

    The most powerful and modern marketing automation software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Autopilot allows us to schedule complex marketing automation sequences with ease.

    Pros

    Autopilot allows my team to do everything we need. We can setup complex customer journeys quickly, and with confidence. The ability to automatically attach to an HTML form and make it functional saves a lot of time and allows us to insert complex forms anywhere without needing to have a separate form submission database.

    Cons

    While there are some organization features like folders, I feel that journeys can get a little crowded quickly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeff from Recruiters Websites

    January 2018

    Great Entry Level Marketing Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The easy to use interface with the drag and drop journey builder. The heads up message are great and the api is easy to use.

    Cons

    Support is limited on the lower level accounts they will only speak with you on the phone if you spend a certain level of money.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tim from Springbuk®

    Number of employees: 11-50 employees

    November 2017

    I'm in LOVE with this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use, great automation, good heads up feature. Love the postcard integration. From a workflow and automation perspective, it's really effective.

    Cons

    Email templates are lacking. Some functionality leaves a bit to be desired. I'd love to see them improve their more basic email functionality.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Autopilot, Autopilot

    December 2017

    Hi Tim, We really appreciate your support of Autopilot and your feedback for improvements. We're pleased to share we've made some improvements to our email editor. You can now fully customize your emails using drag and drop editing, save templates for later, and preview emails on desktop and mobile. You can watch a short video on our blog to see how it works: https://blog.autopilothq.com/create-beautiful-emails-advanced-editor/ If you have any questions about this update or need help designing an email with the Advanced Editor, please email us at support@autopilothq.com.

  • Ratko from EnCoCreative

    November 2017

    A great tool for personalising communications with customers through emails and SMS.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Onboarded more than 100 users for a client. Created clients out of inquiries.

    Pros

    Easy to setup first for simple campaigns. Reporting is quite powerful and easy to use. Integrates with a few powerful apps (Slack, Segment, Instapage). Ability to create powerful campaigns with a lot of triggers and actions (no limit)

    Cons

    Price is too high. A bit more complex than what you can find in guides - you need to talk to support to fully understand it. Some things need to be sorted through support. Can't change account name or invoice details.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bartosz from 10Clouds

    Number of employees: 51-200 employees

    November 2017

    Powerful tool with good UI and big API

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Autopilot has so many features, yet it is quick, simple to use and has a great UI/UX. Almost always I know what to do right away. Journeys are great, for me as a developer and for other people in Marketing team.

    I also have experience with API and their customer support. API is very well written with examples and possibility to test the code. I have contacted their customer support a few times and in most cases they responded quickly.

    It is also fantastic to have SalesForce integration.

    Cons

    I had some problems understanding the conversion funnel in the dashboard and had some problems with sending autopilot_id information when we wanted to track the user after form submission.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Kevin from Diffactory

    Number of employees: 2-10 employees

    November 2017

    Aweosme

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and ability to deploy journeys across multiple accounts. The Flight School abd blog ate a great resource.

    Cons

    Limited email templates. We need to adopt HTML custom code to build messages we want for clients and our business.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
Do you use Autopilot?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 687-6771