Autopilot Software


 

Autopilot is a visual marketing software that enables users to create automated marketing campaigns and convert leads to customers. The product offers multi-channel marketing capabilities including online, email, in-app, SMS and snail mail communications.

Features include capturing leads from multiple websites, blogs or apps, organizing leads into different lists or folders and contact management that can sync with users' existing customer relationship management (CRM) systems.

Autopilot offers a drag-and-drop interface that allows users to automate marketing workflows and send personalized messages, thank you postcards and SMS messages. Autopilot also offers capabilities such as viewing user activities in real-time and monitoring campaign return on investment (ROI) with reporting features.

Autopilot offers integration with SalesforceCRM and other third-party applications such as Segment, InsideView, Twilio, Slack, GoodData and Zapier. 

 

Autopilot - Email status
 
  • Autopilot - Email status
    Email status
  • Autopilot - Small campaign
    Small campaign
  • Autopilot - Reports
    Reports
  • Autopilot - Postcard
    Postcard
  • Autopilot - SMS
    SMS
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

41 Reviews of Autopilot

 

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Software Advice Reviews (4)
More Reviews (37)

Showing 1-4 of 4

Aaron from Northwoods Greenscapes, LLC
Specialty: Contractors
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Improving on improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The cost per additional mobile app user is a bit annoying, but when we run the numbers, it still makes it a good investment to have most of our employees on the app.

Pros

I love the fact that it tracks my whole business from lead generation (that helps me fill in routes based on a map) to setting up the contract (with recurring services and pre-scheduled packages) to crew management (with photo uploads and clock-in/clock-out of jobs and contacting customers) to invoicing (which can be automatic) to receiving payment (even by credit card on the mobile app!). Keeping records on paper and trying to run schedules for weekly, bi-weekly and tri-weekly services would be a nightmare! This really is an AutoPilot software. It is a complete solution that tracks everything which allows it to be the ultimate solution for reporting. I can look at sales close ratios, revenue per lead source, job completion times against budgeted hours, past-due invoices and so much more! I have worked with the system from Property Maintenance Technician to Sales Rep to General Manager and have not been disappointed.

Cons

Their asset management portion is in its beginning stages and is not incredibly useful at the moment, but they continue to build on their system and I suspect that they will soon have a robust equipment and vehicle management system.

Review Source
 
 

Willy from JustLegal
Specialty: Legal services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to set up, powerful software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Well worth the $

Pros

Thanks to the integration with Segment, Autopilot was very easy to integrate using our existing triggers. Set up was also smooth and out of all of the marketing automation tools, Autopilot has the best onboarding and set up experience. Their unique ui/ux make it very easy to set up campaigns that not only include email and SMS triggers, but unique integrations with companies such as Lob that let you programmatically send postcards.

Cons

There is room for improvement with people/user tracking. Currently we're using GoSquared to fill in the gaps.

Review Source
 
 

Sue from Praiseworthy
Specialty: Software and technology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great tool!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I love this tool. You can set up campaigns and forget about all the manual work once properly set up.

Pros

Great tool for onboarding and lifecycle stages. You can set up multiple campaigns to send according to your specifications, depending on target behaviors.

Cons

There's a bit of a learning curve when setting up new campaigns, hard to figure out on your own but fairly easy to comprehend with a bit of training.

Review Source
 
 

Deana from Sharper Image Turf Care
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Organized bliss

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Auto delete of job notes
To route trucks for the week not day
Auto invoice paid receipt to customer
To take credits off so they are not charged

Pros

Dispatch board, credit card payments, invoicing, emails can be sent if bad weather, need to be able to send pics of jobs easier

Cons

Job notes should auto delete so that the guys Dont get used to seeing and then Dont pay attention to the notes
No auto invoice to customer
The estimates should be easier and able to build from there

Review Source
 
 
 
Showing 1-20 of 37

Ratko from EnCoCreative

November 2017

November 2017

A great tool for personalising communications with customers through emails and SMS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Onboarded more than 100 users for a client. Created clients out of inquiries.

Pros

Easy to setup first for simple campaigns. Reporting is quite powerful and easy to use. Integrates with a few powerful apps (Slack, Segment, Instapage). Ability to create powerful campaigns with a lot of triggers and actions (no limit)

Cons

Price is too high. A bit more complex than what you can find in guides - you need to talk to support to fully understand it. Some things need to be sorted through support. Can't change account name or invoice details.

Review Source: Capterra
 

Bartosz from 10Clouds
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Powerful tool with good UI and big API

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Autopilot has so many features, yet it is quick, simple to use and has a great UI/UX. Almost always I know what to do right away. Journeys are great, for me as a developer and for other people in Marketing team.

I also have experience with API and their customer support. API is very well written with examples and possibility to test the code. I have contacted their customer support a few times and in most cases they responded quickly.

It is also fantastic to have SalesForce integration.

Cons

I had some problems understanding the conversion funnel in the dashboard and had some problems with sending autopilot_id information when we wanted to track the user after form submission.

Review Source: GetApp
 

Kevin from Diffactory
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Aweosme

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and ability to deploy journeys across multiple accounts. The Flight School abd blog ate a great resource.

Cons

Limited email templates. We need to adopt HTML custom code to build messages we want for clients and our business.

Review Source: GetApp
 


October 2017

October 2017

We've Increased Email Engagement almost 4x

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The overall click rates increased by almost 4x. The open rates on lead generation emails were as high as 75% and our reply rates jumped from 1% to 21% for similar campaigns.

Cons

We like the tool, but it gets significantly slower with more complex and advanced scenarios, whenever the system is filled with data.

Review Source: GetApp
 

Jesse from Marcus Thomas
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Very effective tool for reaching your desired audience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reached customers I wouldn't have reached otherwise.

Pros

Very easy to put together journeys based on who you are trying to reach. It's a great way to place your sales cycle on "autopilot."

Cons

You really need to figure out the software by trial and error. A guide to all capabilities would be appreciated.

Review Source: Capterra
 

Sherrie

June 2017

June 2017

Superb

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Super easy to use
- Comes with many prompts to creativity built-in, including pre-built (and tested) customer journeys designed for various outcomes
- The email component: I don't wind up with any of the myriad deliverability issues/questions/headaches that I get with ESPs. (Why do I need an ESP?)
- Super-high open + click through rates (as high as 84% open rate).
- Messages "feel" authentic and personalized to recipients: I get warm engagement with recipients via replies.
- Has just what you need: no unnecessary features that can complicate and bog down deployment and use.
- Having SMS, in-app messaging, email, and on-demand print built in, helps support an integrated approach to marketing.

Cons

Can't think of anything at the moment. Autopilot has a means for you to submit ideas for future functionality.

Review Source: GetApp
 

Kevin from Fitle
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Awesome Scaling Tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very easy to use, data oriented and support team are here to help :)
In fact, a very complete tools

Cons

Should create more journey template to earn time with configuring and inspiring / add a javascript API for a better custom / and a connection with more than only saleforce :)

Review Source: GetApp
 

Oscar

June 2017

June 2017

A game changer for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Autopilot is an integral part of our new customer acquisition strategy . We love the fact that it is not overly complicated and very visual.

Review Source: GetApp
 

Ken from Ability Professional Network, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great product at a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. Much more economical than other automated marketing platforms. Great email tracking capability. Multiple journey capability. Great app for recruiting firms like ours.

Cons

No telephone help other than webinars. Other than that, we have had a positive experience with Autopilot.

Review Source: GetApp
 

Bill from GrowthRocks
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

One of the most complete marketing automation tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Autopilot is one of the most complete marketing automation tools.
It includes everything from email capturing widgets on the website (via chat popups and forms), setting up email campaigns, sms sending, custom lead scoring and much more.
Also, the ability to create journeys that represent an entire automation flow is very convenient.

Cons

It lacks the option to access certain features of the app with one click (like the email templates feature, or the notifications feature).
It also lacks the ability to BCC someone on the emails sent through the platform (so you can keep a copy of the exchange on Pipedrive for example).
Last one, is that the Proactive headsup feature definitely needs to be more customizable in terms of when the headsup messages are triggered (e.g. trigger on 2nd visitor session, after x minutes on page, after y minutes have gone by, etc.)

Review Source: Capterra
 

Ashley from HiringThing

June 2017

June 2017

Best Automation System I've ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've used many system and Autopilot by far is the BEST! The visual journey creator makes it so easy to create programs. Also, the integration with Salesforce is FANTASTIC!

Review Source: Capterra
 

Daniel from Red Rokk - Digital Creative Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Top Marks For Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I'm a visual person and I really enjoy seeing the blueprint of my email automation journey laid out in the format offered by Autopilot, They also demonstrate the incredible capability of their platform by using features to offer an incredible customer service experience. They saw I was searching their knowledge base, reached out to me as a courtesy, and answered a question I couldn't find the answer to. That saved me a lot of time.

Cons

It's fairly new, so it doesn't have all the plugins and features that more mature platforms like Mailchimp offer. I anticipate that they'll catch up relatively quickly.

Review Source: GetApp
 

Jody from The Renaissance Group
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Strong marketing automation platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

AutopilotHQ provides a comprehensive suite of marketing automation tools that have greatly enhanced our firm's inbound marketing strategy.

Pros

Offers email marketing & marketing automation. The application has an easy to use workflow tool that allows you to define customer journeys to define the actions that will happen at each interaction following a visitor subscribing to your mailing list. It also provides visitor tracking on your website and a capture widget to place on your site.

Cons

It does not have a form builder and you must use a third party form provider with it.

Review Source: Capterra
 

Brian from BTC

January 2017

January 2017

Setting this up now...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

And it is a breeze to work with. I especially like the video tutorials and the simple layout tool to make planning the journeys easy.

Review Source: Capterra
 

Schaeffer from Hired
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Solid email marketing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you're looking to create automatic email marketing campaigns, I would highly consider taking a look at Autopilot. They let you customize when/how specific emails are triggered to segments of your userbase.

Review Source: Capterra
 

Ronnie from City Hope Church
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Automate your Customer journeys like never before!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just in the short time of implementing Auotpilot on our website and various places our capturing of customer's information has more than tripled. This has allowed us to track where they are, where they've been and helps us figure out and track where we want them to go. If you want to take your tracking of customers to the next level be sure to check out Autopilot. It's been a game changer.

Pros

Automation, of everything you can imagine for where your customers/clients are in the journey of your organization.

Cons

Cost is a little inhibiting for smaller orginizations.

Review Source: Capterra
 

Jon from JonCovey.com
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

A must have app for your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Autopilot is one of those apps that you spend many hours trying to find on Google, something that takes away the hard work in your business, and automates the important stuff.

The support provided is world class and with the constant innovation offered, you can expect great things in the future from Autopilot. I'm a massive fan!

Pros

Easy to use, affordable to everyone, and world class support.

Cons

I really can't find a fault in the service Autopilot delivers, if they add any additional features the only thing I would suggest is they beef up the CRM functions. But as a service offered, its the best!

Advice to Others

Do it, this is what you have been looking for.

Review Source: GetApp
 

Maximilian from Peach Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

It. Just. Works... And then blows your mind

Product Quality

Product Quality
Quality

It is rare to find a company that cares so much about their product. Mike and the whole team really take care of you and are incredible hands on. Highly suggest to at least check out the trial.

Pros

The product works as it states, incredible ease of use, and customer service is great.

Cons

a bit tricky to learn at first, but they will walk you through everything. Relative to everything, extreme ease of use. No real cons.

Review Source: GetApp
 

Jens

June 2016

June 2016

Amazingly Easy! The Customer support are superb.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I use it together with Elegant Theme Dive Builder for WordPress. I make landing pages that capture emails for my clients and then make a journey of emails, to make leads to buying leads. This is one of the best web app I have tried.

Pros

Customer support is really good. The best of Autopilot is that it is so easy to understand and use. You have a superb view over the whole journey of emails, triggers and so on.

Cons

There are some API, that I am missing. I would like them to connect to other than Salesforce CRM system.

Review Source: GetApp
 


March 2016

March 2016

Great modern automation tool

Product Quality

Product Quality
Quality

As far as messaging automation tools go, this is easily one of the best. I've used others before, including Infusionsoft, MailChimp, and Intercom - Autopilot is a great product, with an attractive price point, that offers just the right amount of features, in my opinion.

Pros

Great journey design interface. Bi-directional Salesforce sync. Better-than-most API exposure.

Cons

UI navigation can be a bit burdensome - it would be nice to be able to quickly launch new screens in new tabs (Alt+click doesn't work). Also, additional triggers would be useful, such as time-based (before an event)

Review Source: GetApp