All GetResponse Reviews

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Michael

2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed October 2022

Solid, By Not My Favorite Lead Generation Software

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bimal

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

GetResponse review.

Getresponse made my work life easier than before. that why if you a looking for the best email marketing software. This is perfect for you.

PROS

Personally, I think if you are looking for the best professional email marketing for your business then this Getresponse must in 1st list because it is beginner-friendly and easy to play around. Its price is lower when you compare to other email services provider by far. I am also using it in my business because I can build a landing page from scratch or I can use a premade template. I can send an email automatically at the best time so it doesn't go to spam or trash box, collect email. plus you get tons of features like building a sale funnel,webinars,marketing automation,countdown tier,e-commerce tool etc

CONS

The only cons are it doesn't have a free plan. Hope it will change in future.Because before purchasing any software people should know it is perfect for their business.

Reasons for switching to GetResponse

Expensive and difficult to understand its feature.

Vendor Response

Hi Bimal! Thanks for taking the time to leave this detailed review. Your feedback is really important to us as it is what helps us continue to improve! I wanted to mention that although we do not have a free plan, we do offer a 30-day free trial to all new users! Again, thanks for your time.

Replied May 2021

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fabian

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

My Getresponse Review

I absolutely love Getresponse and I use it daily. I easily design my marketing campaigns and even get customers to my landing page with the built in advert creator for Facebook and Google. My business cannot run without Getresponse.

PROS

Getresponse is a complete marketing automation tool. You don't need any other platforms. You can host your website, build beautifull landing pages, capture leads, place adverts in social media and google, and send unlimited emails to your list.

CONS

The only thing I can think of is that there are cheaper autoresponders on the market. However, these cheaper autoresponders do not provide the functionality and ease of use of Getresponse.

Reason for choosing GetResponse

Getresponse had a whole lot more value to offer than the others. Email marketing is included and no need for smtp accounts. No hosting required as Getresponse has hosting. Landing pages are included which you normally have to design through wordpress or other hosting.

Reasons for switching to GetResponse

Getresponse had more integrations with other software and more functionality to build an automated campaign on one platform.

Vendor Response

Hi Fabian! Thanks for taking the time to leave such a detailed review! We really appreciate your feedback. We'd love to collect more insights from you. If you're interested, please send us an email to social@getresponse.com! -Taylor

Replied August 2021

Debbie

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

GetResponse from a Person who is not techie

The problems solved by having Get Response workspace are numerous. Firstly, it provides a platform for businesses to manage their marketing campaigns more efficiently. It offers tools for creating, managing and automating emails, as well as tracking their performance. It also offers tools for creating and managing landing pages, webforms and autoresponders, allowing businesses to better engage with their audiences. Finally, it offers lead scoring and segmentation, enabling businesses to target their campaigns more effectively.The benefits of having Get Response workspace are also numerous. It provides businesses with a one-stop shop for managing their entire marketing campaigns, from creating emails and landing pages to tracking performance. It also saves time by allowing businesses to automate their campaigns, while providing detailed analytics and reporting to help them make informed decisions. Furthermore, it allows businesses to easily segment their audiences and personalize their campaigns for better engagement. Finally, it offers competitive pricing, making it an affordable option for businesses of any size.

PROS

Easy to use drag-and-drop email editor for creating newsletters, campaigns and automated emails• Comprehensive analytics and tracking capabilities• Ability to create surveys, polls and quizzes• Automation features for segmenting and targeting customers• CRM and e-commerce integrations• Pre-made templates and forms• GDPR compliant• Includes a basic landing page builder• A/B testing tools• Mobile-friendly emails• Dedicated customer support

CONS

Limited customizability of email templates and forms• Limited automation triggers• Limited segmentation capabilities• No live chat support

Reasons for switching to GetResponse

Just wanted to try something else for a change

Vendor Response

Hi Debbie, Thank you for this detailed review! Feedback like this always helps us improve. We're so happy to hear you are pleased with GetResponse so far! Thanks again, Abbie

Replied February 2023

Brendan

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

GetResponse is a poor choice for an email marketing platform.

GetResponse is a poor choice for an email marketing platform. The user interface is clunky and difficult to navigate, making it hard to find the features you need. The automation and segmentation options are limited and not very intuitive. The customer support is unresponsive and unhelpful. The reporting and analytics feature is also not very robust and does not provide much valuable insights. Additionally, the platform is prone to glitches and errors which can lead to lost data and campaigns.

PROS

Offers basic email marketing features like creating and sending emails, managing contacts and creating autorespondersHas a landing page and webinar featureHas a basic CRM feature

CONS

Poor User InterfaceLimited automation and segmentation optionsUnresponsive and unhelpful customer supportWeak reporting and analytics featureProne to glitches and errors which can lead to lost data and campaigns

Vendor Response

Hi Brendan, We're very sorry that your experience did not meet your expectations. We try to make sure our customers are happy the first-time, so we apologize for any inconvenience or distress caused. I would like to see how I can help resolve this and take this forward for you. Can I ask you to please send an email to social@getresponse.com so we can follow up with you on this directly? Jack.

Replied January 2023

Natan

E-Learning, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

1

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2022

Do you still using a mandatory ugly optin email?

PROS

Easy to setup and easy to use, good price if you just want to send a newsletter

CONS

You can not personalise the optin email. This is critical and when i tried I had the option to choose between some ugly emails to send the confirmation optin email.There were mails like "hello, we are getresponse and this is a mail for you to optin". Hey man, please, you need to give the user an option to change that

Reasons for switching to GetResponse

no, i ended up with another tool after buying and trying getresponse

Vendor Response

Hey Natan, We really appreciate this feedback. Feedback like this is what allows us to continually improve for our customers. We've passed the information along to our team. Thanks, Abbie

Replied December 2022

Anonymous

2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

10/10 Cust. Support. Superb featurers BUT "zoho" and "wordpress genesis" users beware

Good marketeers in their team but the techies are not on par

PROS

10/10 for 24*7 customer support! All marketing features are TOP-notch

CONS

For me, the love-hate in the "zoho-getresponse-WordpressGenesis" triad was a pain. Got us de-motivated and 2 months behind schedule and finally (Against our desire) to use custom programming!

Reason for choosing GetResponse

It met all criteria needed at that time and came highly recommended by a top affiliate marketeer

Vendor Response

Hi there, Thanks for taking the time to share your feedback with us. I have shared this with the team so we can continue to improve. -Taylor

Replied July 2022

Armel

Computer Software, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Good software. Try it.

I had a great experience with getresponse because this software allowed me to make my first dollars on the internet as a web entrepreneur. It is a software that can quickly bring more value in the management of customers, especially with its autoresponder system.

PROS

It is really a very good software. The advantage with this is that you can test it for free for 30 days. In any case, that's what I did at the time and I had the opportunity to capture emails for free. It's an easy-to-use software that you can quickly get attached to if it brings you back in cash what you have invested in it.

CONS

The only drawback I see on this software is that it should bring us more quality landing pages that could more easily attract potential leads.

Vendor Response

Hi Armel, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Replied March 2023

Mary

Education Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

A Game-Changer for Your Email Marketing Campaigns

Overall, my experience with GetResponse has been great. It has helped me streamline my email marketing campaigns, saving me time and effort. Plus, the customer support is excellent, with a responsive team always available to help me out whenever I have a question or concern.

PROS

The best thing about GetResponse is that it's an all-in-one email marketing tool. It offers a wide range of features, including email automation, landing pages, webinars, and sales funnels. This means that I can manage my entire email marketing campaign from one platform, saving me time and money.

CONS

Some features, such as A/B testing, are only available on higher-priced plans.

Vendor Response

Hi Mary, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Replied March 2023

Anonymous

2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

One of Industry's Top Email Automation Software

PROS

1. Provides easy, D.I.Y marketing automation.2. Provides effective email automation. 3. Provides many templates to choose from.4. Offers full service, from lead capture to emailing, tracking, advertising, and sales capture.

CONS

Make it affordable. The pricing is on the higher side.

Vendor Response

Hello, Thank you for the positive review. We appreciate your feedback :) -Abbie

Replied February 2023

Adisa

Computer Games, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed January 2023

GetResponse the best marketing automation software

PROS

GetResponse marketing automation and contact management are the features I love the most cause I don’t have to do more work to get my jobs done

CONS

The mobile use of GetResponse can be difficult sometimes

Vendor Response

Hi Adisa, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Replied February 2023

Jose Eduardo

Verified reviewer

Accounting, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

getresponse the software that will help you increase your sales by 50%.

very happy as it made me reach 1m dollars in 2 years, in my course store business.

PROS

Hi,I am a frequent user as I have a business selling courses and the software helped me to bill 1m dollars in these 2 years because it helped me to get my potential customers to buy my courses,as well as it helped me this software will help you to have more sales,believe me it is better than other alternatives like clickfunnels as it costs less than 15 dollars a month compared to their competition,what are you waiting for!

CONS

nothing, since it is better to use templates, everything is already implemented so that your sales will be boosted.

Reason for choosing GetResponse

its more complete interface and more varied content, but above all the cost per month is much lower.

Reasons for switching to GetResponse

because it has all the necessary tools and at an affordable cost.

Vendor Response

Hi Jose! Thanks for taking the time to leave a review. Your feedback is important to us! -Taylor

Replied May 2021

Deanne

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Get Response Autoresponder Review -The Tool For You In 2022 And Beyond

My overall experience so far has been very good. There is a wide range of templates to choose from for your emails which makes it easy to design your emails with more confidence. I really like the software and it meet my needs as a small business except the no telephone support. Overall I recommend GetResponse as a trusted platform that provides high email delivery rate to your subscribers.

PROS

1. I liked most with GetResponse is the delivery rate. They consistently score a higher deliver y rate than most other platforms and it is good the know that the emails are reaching the intended clients. 2. For a beginner, it is easy to use the different components especially when setting up an autoresponder campaign. The steps are logical and easy to setup plus produces a more sophisticated and easier to segment your email list. 3. The free plan can be used to test the platform and tools to decide if this is the right platform for your use before you commit fully. The free plan works with up to 500 subscribers and give access to a wide range of tools.

CONS

1. The biggest drawback - there is no telephone support. Even though there is a live chat feature, there are instances where it is easier to troubleshoot a problem over the telephone instead of live chat.

Reasons for switching to GetResponse

I made the switch for 2 reasons. 1. Get Response was more cost effective and offered more clients - larger email list for a similar price. 2. Most of the companies in the email marketing space used GetResponse as their autoresponder. If they trusted GetResponse to deliver their email to their huge lists, I figured it must be for a good reason.

Vendor Response

Hi Deanne! Thanks for taking the time to leave such a great review. We appreciate all the detailed feedback because it helps us improve! -Taylor

Replied July 2022

Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2019

GetResponse is a solid alternative to MailChimp

Overall, our experience with GetResponse has been very positive. It is critical to segment your marketing tools from your back-end dependencies (MailChimp owns Mandrill!!!) and GetResponse has helped us succeed on that front without negatively impacting the end-user experience.

PROS

GetResponse is a quality platform that has been very reliable with the design and delivery of our marketing emails. I really like the way that the emails look when they are delivered, and the level of control that you have over this within the platform. I don't think the User Interface is quite as intuitive as MailChimp, but the quality is just as good, the prices are more competitive, and the customer service is great. Any time I have a question, I can get a member of the GetResponse team in Live Chat to navigate me through it.

CONS

The ability to analyze data is severely lacking in GetResponse. MailChimp allowed exports of all email campaign data into Excel so you can manipulate and analyze data as needed, but for whatever reason, GetResponse doesn't do this. It is a very significant shortcoming (which I have also addressed directly with their support team).

Reasons for switching to GetResponse

We switched away from MailChimp because they own Mandrill, who we are incredibly reliant on for back-end email processing. MailChimp also gets very expensive, very quickly.

Calvin

Online Media, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Why you should really get Getresponse for your business

My business keeps on growing daily just by using Getresponse’s features. All of my emaillists are easy to maintain and customers are happy with the services too. Once setting up a automation flow properly you never have to look at it again

PROS

- Very easy to use and therefore userfriendly for all - Updating more features often, Getresponse listens to their customers - Creating and maintaining lists never was this easy - My business keeps on growing just by using Getreponse

CONS

- using images in the emails are not resizable easily - landing page maker can use some more work, drag and drop is ok, not perfect yet - very little options with the lowest paid subscription, have to update to soon to get “good” options

Reason for choosing GetResponse

Much better layout for use and cheaper. Once more features came, the better the program worked for my business

Reasons for switching to GetResponse

I was blocked for life for no particular reason. No reason was given and my list was partially gone, therefor business was gone as well

Vendor Response

Hi Calvin! Thanks for taking the time to leave such a detailed review. Your feedback is important to us! -Taylor

Replied July 2021

Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE