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> Reviews of Mailchimp. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mailchimp is a good fit for you!

Source: https://www.softwareadvice.com/email-marketing/mailchimp-profile/reviews

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Mailchimp Reviews

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[Overview](https://www.softwareadvice.com/crm/mailchimp-profile/)

Reviews

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# Mailchimp Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(10,327)

4

(5,808)

3

(1,215)

2

(184)

1

(95)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.2

Value for money

4.4

Functionality

4.4

* * *

### Pros

"The ability to send emails that I can uniquely design to a list of people, the ease and user-friendly interface of Mailchimp admin, and the ability to track individuals' interactions with the email (opening, clicking links, etc.)"

"The platform offers extensive customization options, allowing users to tailor emails, branding, and automation workflows to fit their organization’s needs without requiring advanced technical skills."

"Mailchimp allows us to quickly create, automate, and analyze email campaigns, making it an excellent choice for both beginners and seasoned marketers."

### Cons

"The biggest challenge I've encountered is exporting survey or campaign response data. When multiple responses are collected, the export format can be difficult to work with and doesn't always make it easy to associate responses with individual respondents."

"Certain automation and customization options are limited on lower-tier plans, and the platform can occasionally feel restrictive compared to other email marketing tools."

"Like most of the marketing softwares mailchimp also has this thing where you have to pay more for the number of contacts which is barrier for small business."

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Mailchimp Reviews, Pros and Cons - 2026 Software Advice