All MailTrack Reviews
1-25 of 216 Reviews
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Allen
Hospital & Health Care, 2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
MailTrack Review: Quick and Easy Mail Tracker!
Masturah
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Solution for email tracking
I use it firstly as an additional for the email marketing tracker, but now it has been so critical to analyzed our email marketing planning.
PROSMailTrack is really essential for me to track and monitor the email that are sent out. The report is quite extensive, as it will show how many of the email are opened by the recipient, how long the email are opened and if the email are opened more than one time. We can use this data to altering our marketing campaign effectively.
CONSMailTrack is quite expensive, but all the feature and the tools is very helpful and perform better than the competitors. I would like to see more price scheme that can cater all the user need, especially for the monthly emails that will be monitored and price decrease for some of the plan.
Nurul Aishah
Verified reviewer
Financial Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2021
MailTrack all my email status
I like all of the reports provided by this program once my emails have been sent. It assists me in keeping track of the status of emails, such as whether or not the receiver has opened them and how long they have been open. All of these cues will help us craft an effective follow-up email. To keep an eye on my email within my favorite email client, MailTrack provides an easy Gmail connector plugin.
CONSOne of the things I detest about this program is that it does not provide complete anonymity while sending the email. It will be visible in the email footnote that the email was sent using MailTracker. It would leave a negative impression on the receiver, and I would delete it totally if I were able to. For a basic program like this, the premium package is rather pricey.
Kim
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2021
Started off Good... No crap and costly
I really liked it to start with but recent glitches and cost increases has made it not worth the money I have already paid to have the PRO option. Not happy.
PROSSeeing when an when and email has been opened.
CONSIt often glitches and send 20 email notifications that an email has been opened at one time. I have paid for PRO, initially I could send emails as a campaign (only yesterday I sent one), now I have to upgrade and pay another $63US to us the campaign option. Ridiculous after having it for a year.
Adra Safiya
Verified reviewer
Retail, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Good email tracker
I love all the report that are generated from this software after my email are sent out. I really help me to monitor and track the email status, either they are opened by the recipient and how long are they spend time with the email. All this indication will give us a good information on how to approach our follow-up email.
CONSSome of the things that i dislike is the lack of total anonymous if i sent email from this software. It will publicly show and printed on the footnote of the email, that the email are sent using MailTracker. It would give wrong impression to the recipient and i would if i can removed it completely.
Devis
Verified reviewer
Insurance, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2022
easy and simple tracking of the email opening
the experience was positive, it is one of those simple "plugins" that you install without thinking so much, the use is immediate, see the icon of green ticks similar to how the read receipt for messages received on whatsapp ( Do you use it in the USA? I have heard conflicting opinions, in Italy we all have it, absolutely everyone!). However, for massive sending of emails from google (max 20-100 per day and then to rise, then it becomes spam for google systems) I recommend yetanothermailmerge YAMM plugin for google docs / gmail. In addition to sending the email and monitoring the opening, see if they trash without opening, if the email does not reach its destination and provides you with a final report. All free, all in google and with a "mail merge" function that you may use with microsoft office
PROSit's simple, free and straight to the point, I recommend it. Even if you think not to use it, try it and you will think of uses both if you are commercial like me and administrators who do not sell
CONSit works from gmail on a browser but in my case not from external apps such as "easymail for gmail" from windows store
Scott
Verified reviewer
Staffing and Recruiting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed October 2018
OK at what it does...sometimes
The software works pretty well for tracking opens. That's really all I ask of it, and for the most part it has filled that job pretty well. I mostly get the notifications, and once I refigure out the mobile part to be working again then it should do that job pretty well across all platforms.
PROSAfter losing Newton and Astro, I wanted a solution to track emails that was easy to use and available on desktop and Android. MailTrack was seemingly the most popular, and it integrated to Gmail so I figured why not. Overall it's been an adequate replacement for the email tracking in the two apps above, but not a GOOD replacement. What I like about it is that it has good notifications through Chrome and on your phone. It's well implemented on the desktop in my opinion, I just have it set to be always on and I can customize my settings for where I want notifications and how often. It does the job well from the desktop.
CONSThe mobile setup with Gmail was a pain. I enabled it and it was working for awhile, then randomly it stopped working. I tried installing it domain wide instead, so we'll see how that works. The fact that it's a bit of a hassle to install and then questionable about whether it stays running is not something I like about a software like this that I rely on for sales. Another issue with it is that the tracking is not QUITE as good as Newton. Newton would only alert you when someone else read it, and could even tell who was reading it. MailTrack alerts me that an email is read every time that I open it, which clearly is useless. However it's not the end of the world knowing that I personally am in the email so I disregard it.
Antonin
Verified reviewer
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
One of the best addition to your Gmail
The tool is really simple : it gives you a notification everytime someone opens a mail you sent them. Thanks to this, you can now know for sure if someone saw your message or not. It does not matter if you are a professional, a student, and someone trying to find a work. In everyday life, this tool is a must have if you want to keep track of your emails.
CONSUnless you pay the premium version, all your emails are signed by mailtrack. It is a smart marketing call to buy of course, but it is still anoying if you don't want to pay because you only have a casual use of the tool.
Constantin
Verified reviewer
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed November 2023
MailTrack_Review
This software seems innocent but is top in the field. It is very good when you try to track an email. One ont the features I like more is the Real time notification and analytics. When you have a website and you need a top email manager, here is the best choice you can make
CONSThe powerfulness of this app can somehow privacy and user consent for email tracking. There is also a great limitation for the free version
Trisha
Outsourcing/Offshoring, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Robust email tracking
The pathway taken up with MailTrack has been very prosperous.
PROSThe thing I absolutely love about MailTrack is that it gives me ability to know whether my emails were opened by sender or not.
CONSI don't have any complications while using this extremely clever email tracking software called as MailTrack.
Camilo Alberto
Cosmetics, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Tracking our information
To be able to have support when it comes to knowing who first-hand the information has reached to avoid having read confirmation conflicts.
PROSBeing able to instantly track where and when our messages arrive, plus it's affordable to buy which really gives us access to the power to reliably manage information.
CONSI don't know if maybe I haven't explored it but it would be interesting to know if our messages have been forwarded or shared to third parties or unwanted domains.
Reason for choosing MailTrack
accessibility and ease of use.
Navneet
Internet, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2017
It's a great tool to used in your Gmail account and keep track of your emails. It's a great product.
The one which I mentioned in my Pros section.
PROSKeeping track of mail Integrate within Gmail and new mail automatically Ease of checking Usability
CONSI have already mentioned this to them - It is not integrated with Outlook. For professional it is of no use until and unless you expand product platform usability. - You don't get to see who has read your e-mail, particularly when there is more than one person mark in the email. The only possible way to do is to refer it to them about mail-track. But sometimes I don't want to reveal and say, "Buddy, I am tracking my email". To over come this, you just have to write a script where whoever opens the mail, their initials get recorded and the user can easily notify who has read your email and at what time. - Many times, bugs in the system recorded, where when I open the sent email, I get notified saying someone has opened the email. This creates confusion when I look at the history of opening the email. - It should also start giving tracking of the content link in the mail. This feature is majorly required by publisher and networks where they do email marketing to their potential customer. In order to find the bug into the database and find out who has opened the email and took necessary action. This would be a great feature to be added in order to monetize brands email marketing campaign.
Sheila
Writing and Editing, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2020
Great for keeping track of who read your emails or not!
I highly recommend mailtrack for its price and features...it's one of the best I've seen out there and I'll keep using it for years!
PROSI snagged a great deal at a low cost for each year to keep track each one of my emails to make sure I can tell if my intended recipients have read my emails or not. It also "boomerangs" back to you to let you know that this person hasn't read your emails yet and that I should follow up. Really useful feature and I highly recommend mailtrack!
CONSI don't like how I can't send emails on my Gmail app in my iPhone with the Mailtracker feature. The only way to do it is on your desktop. Despite that, you still can see single or double checkmark in your iOS Gmail app which is pretty clever. My wishlist for Mailtrack is to let me send emails in my Gmail iOS app with the Mailtracker feature!
Ed
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Use it every day to track important emails. Real-time alerts are very useful.
Knowing my emails are opened is very useful. Real-time alerts allow me to be ready for a phone call or email reply. It's particularly nice when an old email is reopened and I can anticipate a repeat inquiry.
PROSEasy to install and use. I have a "pro" subscription but like the free option for personal accounts I rarely use (so I'm not concerned about the "Sent with Mailtrack" message). The "coming soon" for Android would be great, and their new $2.50 a month "Basic" subscription might be a good value for those rarely used accounts (I'm thinking about it).
CONSIt would be nice to have delayed sending, which some other similar products have (Boomerang, Bananatag) and the ability to track two accounts (personal, business) without needing 2 subscriptions. But I get the latter might not fit their business model.
Alexandros
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed July 2021
Track your mails and stop guessing if someone has read the or not
Overall, for my use case it has helped me a lot to better keep track of the progress of our emails.
PROSWe started using MailTrack to better track our emails to potential sponsors and partners. You can easily see when someone opens your mails as well as if it has been seen multiple times in a short amount of time and when someone re-opens it after a long time.
CONSMost of the things I don't like are the limitations of the free edition. Mail size limit, watermark I need to remove every time, on multiple recipients, it does not show when each one opens the mail.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2023
thye best mail tracker for gmail and Google workspace
it ticks all the right boxes: Easy to use, discrete but always quickly accessible, full of the right features.
PROSNot invasive, intuitive, detailed stats, the right amount of notifications and reports
CONSNot much to say here, maybe how the features are split through their packages? But it's not really a cons
Allie
Food & Beverages, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Helps me with prospects!
MailTrack has helped me with my prospects. It helps me keep tabs on them, and see when and how I should be proceeding with communication
PROSIt is so easy to install with my email, and it allows me to easily see when a business email I have sent has been read! This helps me know when to follow up and proceed. Overall, makes sending emails a more pleasant experience!
CONSSometimes I have to manually remove the mailtrack sign before sending the email, but this is not a problem at all!
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2018
An awesome tool to keep track of your business emails (tested on Gmail) !
MailTrack changed my relationship with emails : is your contact ignoring you, or being interested in you message ? You can check in one sec if the email is read ; it is integrated easily on desktop and on mobile. Real-time alerts are so useful for me, on a daily basis! You can even check the hour of opening, which is a great for business.
CONSAt this point it cannot be integrated with outlook which is bad. Unfortunately there are very often bugs (some read emails stay "unread") so it's not 100% reliable. Also the free version is quite unsastifying when it comes to determine who read the email.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2022
If you are using to send important mails, you must have it
Is very easy to install and customers do not see it. Furthermore, you get a report every day about the emails sent the day before and if users open it more times you get notified.
CONSWhile sending a group of emails, with the free version, you get a general notification and not for each mail contact
Michael
Human Resources, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Worth every penny
Overall, I've had a great experience with Mailtrack.
PROSMailtrack is extremely useful because it shows you when an email is opened. It's technology is so good, that if you open an email you sent on your end it WILL NOT show as opened. It only shows as "opened" if the recipient opens the email. Most mail merge software will show an email as "opened" if you by accidentally open the email you sent.
CONSI have no dislikes about this product thus far.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2018
Track your Gmails
In the business world, it is very important to know if your emails delivered to its addresses. when you use MailTrack you don't need to call your recipients to ask if your email delivered.
PROSEven its free version you can track your emails in Gmail if they opened or not.
CONSWhen you send email more than one recipient, you cannot track recipients who do not use the MailTrack.
Guilherme
Machinery, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2019
Free and easy to use
In general the tool is useful and great. I use it to know if my customer checked my email with proposals.
PROSThe free version is useful to follow up and send proposals to clients. Just add to gmail and done! I used it for many years.
CONSWhen using MailTrack with other tools that tracking emails too, it doesn't works sometimes, occurring the fail on tracking.
Reasons for switching to MailTrack
Reliability
James
Events Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2022
Mailtrack for the serious businessman.
If you cannot see the rate your emails are opened you will never know how to pursue your clients. If we didn't have this we wouldn't be half as effective in our business.
PROSSee when your emails are opened in live time! See the reporting feature when you do campaigns to see how effective you were when sending. There isn't a tracker like this one in the industry!
CONSSometimes it reports that the wrong person opened the email.
Daniela
Verified reviewer
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Didn't feel right at first but I don't think I'm going to get rid of it ever
I can keep track of who opens the e-mails, at which time, how many times, etc. It's very useful as it allows me to have a clue if my e-mails are getting 'there' and if the recipient replies or not out of their own volition.
CONSIt *is* a bit of a privacy breach, especially because the recipient might not be comfortable and there's a mailtrack logo on the signature to clue them in if they happen to notice. But it's not a big enough con.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2020
Useful tool most of the time
It's good when it works. Sometimes it doesn't. The reporting is weak so if you need to report on things expect to create your own manual report.
PROSI like that I can use MailTrack to keep tabs, to a degree, on who has opened and how many times, and when, and email sent.
CONSThe reporting is bad. It shows a list and that is it. You cannot sort for anything and you cannot do much aside from view the information exactly as provided.