--- title: "Mailsuite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mailsuite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mailsuite is a good fit for you!" source_url: "https://www.softwareadvice.com/email-marketing/mailtrack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [Mailsuite](https://www.softwareadvice.com/email-marketing/mailtrack-profile/) / Mailsuite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/email-marketing/mailtrack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/email-marketing/mailtrack-profile/alternatives/) # Mailsuite User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 227 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 142 reviews (63%) - 4 stars: 68 reviews (30%) - 3 stars: 11 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 6 reviews (3%) ### Most mentioned pros - it could sometimes drive me crazy not knowing if someone just missed my email or was simply not replying. With MailTrack I get right away a confirmation when someone opens my email and even when it is opened multiple times, helping me understand that that what I wrote was interesting. - As someone who can get anxious especially during those classes held online, MailTrack is so helpful in communicating with your groupmates, professors, and even the university administration. - this is very important when you have a lot of volume coming in on a daily basis. ### Most mentioned cons - This is really annoying, since I use Firefox as my main browser, and don't plan to switch fully to chrome. - One limitation of MailTrack is that it doesn't provide detailed analytics beyond email opens. While it's great for basic tracking, users may find themselves wanting more comprehensive data on recipient engagement, such as link clicks or attachment downloads. - Additionally, the branding in the signature of outgoing emails can be a bit intrusive, especially for professional communication. ## Mailsuite customer reviews Showing reviews 1-25 of 227 (page 1). ### Effortless Email Tracking with MailTrack - Overall rating: 4/5 - Reviewer: Alex R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros MailTrack seamlessly integrates with Gmail, providing accurate and real-time email tracking without any hassle. It's incredibly easy to use, offering valuable insights such as when emails are opened and read. The dashboard is user-friendly, allowing me to monitor email activity effortlessly. Plus, the free version offers sufficient features for basic email tracking needs. #### Cons One limitation of MailTrack is that it doesn't provide detailed analytics beyond email opens. While it's great for basic tracking, users may find themselves wanting more comprehensive data on recipient engagement, such as link clicks or attachment downloads. Additionally, the branding in the signature of outgoing emails can be a bit intrusive, especially for professional communication. --- ### Simple MailTracking - Overall rating: 4/5 - Reviewer: Allen E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I like that it does whatit is supposed to do - track email opens even if its multiple times #### Cons I found it to be simple and easy to use and tracks opens, but that's all it does - I slowly moved away from MailTrack and towards ActiveCampaign since it can track opens and much more. --- ### Keep a close eye on each mail - Overall rating: 4/5 - Reviewer: Sumant L. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered My experience with MailTrack is amazing and very handy. It has eliminated all the miscommunication usually happening between me and clients. I am so proud and happy to use as well as recommend others to use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It immediately sends a notification to me when a receiver has read the mail. This is fantastic. #### Cons As far as I have used this extension of Gmail, I do not find any irrelevant feature with this. I am extremely happy with it. --- ### Good email tracker - Overall rating: 5/5 - Reviewer: Adra Safiya K. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love all the report that are generated from this software after my email are sent out. I really help me to monitor and track the email status, either they are opened by the recipient and how long are they spend time with the email. All this indication will give us a good information on how to approach our follow-up email. #### Cons Some of the things that i dislike is the lack of total anonymous if i sent email from this software. It will publicly show and printed on the footnote of the email, that the email are sent using MailTracker. It would give wrong impression to the recipient and i would if i can removed it completely. --- ### OK at what it does...sometimes - Overall rating: 4/5 - Reviewer: Scott E. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software works pretty well for tracking opens. That's really all I ask of it, and for the most part it has filled that job pretty well. I mostly get the notifications, and once I refigure out the mobile part to be working again then it should do that job pretty well across all platforms. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros After losing Newton and Astro, I wanted a solution to track emails that was easy to use and available on desktop and Android. MailTrack was seemingly the most popular, and it integrated to Gmail so I figured why not. Overall it's been an adequate replacement for the email tracking in the two apps above, but not a GOOD replacement. What I like about it is that it has good notifications through Chrome and on your phone. It's well implemented on the desktop in my opinion, I just have it set to be always on and I can customize my settings for where I want notifications and how often. It does the job well from the desktop. #### Cons The mobile setup with Gmail was a pain. I enabled it and it was working for awhile, then randomly it stopped working. I tried installing it domain wide instead, so we'll see how that works. The fact that it's a bit of a hassle to install and then questionable about whether it stays running is not something I like about a software like this that I rely on for sales. Another issue with it is that the tracking is not QUITE as good as Newton. Newton would only alert you when someone else read it, and could even tell who was reading it. MailTrack alerts me that an email is read every time that I open it, which clearly is useless. However it's not the end of the world knowing that I personally am in the email so I disregard it. --- ### Great for checking email opens! - Overall rating: 5/5 - Reviewer: Lisa S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like this software and use it both for business and personal. It was easy to install using the google platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros We love seeing when recipients have opened our emails. It is immensely helpful for knowing when we need to send a follow up because and email may have been lost and not opened. I like the double check visual so you can see that it was received and then opened. #### Cons Not a lot bad to say about this software for what we use it for. --- ### Easy mail tracking that works - Overall rating: 5/5 - Reviewer: Jordan M. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mailtrack lets me know my emails are being ready and keeps me from having to do follow up emails to check if the messages were received. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Mailtrack is super easy to install with just a few clicks. Once you install the plugin and allow gmail access it is ready to go on the account you choose. #### Cons Mailtrack costs more than some of it's competitors but after trying others I keep coming back due to the simplicity and features. #### Reasons for switching to Mailsuite Mailtrack was easier to use and unobtrusive. --- ### One of the best addition to your Gmail - Overall rating: 5/5 - Reviewer: Antonin M. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The tool is really simple : it gives you a notification everytime someone opens a mail you sent them. Thanks to this, you can now know for sure if someone saw your message or not. It does not matter if you are a professional, a student, and someone trying to find a work. In everyday life, this tool is a must have if you want to keep track of your emails. #### Cons Unless you pay the premium version, all your emails are signed by mailtrack. It is a smart marketing call to buy of course, but it is still anoying if you don't want to pay because you only have a casual use of the tool. --- ### Great email tracking service, would recommend! - Overall rating: 4/5 - Reviewer: Angel Y. - Verified reviewer: Yes - Industry: E-Learning - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very accurate and reliable email tracking! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Mailtrack provides very reliable email tracking! It sends you a notification when your email has been read and it keeps track of how many times the email is being opened and read. It also notifies you if the email hasn't been read in 24hrs, 48 hrs, or 72 hrs. It is relieving to know that the email you sent has been read so mailtrack is very useful in that sense. Mailtrack works very well with google and is relatively easy to install. All I need to do is choose the extension, download it and apply it. Relatively easy to learn the features and to use it. The free version lacks some features but since it is free, the quality and service is very very good! #### Cons The free version of Mailtrack includes a watermark so the person reading the email would know that the email is being tracked. I would prefer if Mailtrack doesn't so directly tell the reader that the email is being tracked. There can be occasional glitches where the email tracking isn't very accurate but this has rarely happened and doesn't affect my overall opinion of Mailtrack - its great!!!! --- ### MailTrack_Review - Overall rating: 4/5 - Reviewer: Constantin A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This software seems innocent but is top in the field. It is very good when you try to track an email. One ont the features I like more is the Real time notification and analytics. When you have a website and you need a top email manager, here is the best choice you can make #### Cons The powerfulness of this app can somehow privacy and user consent for email tracking. There is also a great limitation for the free version --- ### MAILTRACK IS ESSENTIAL - Overall rating: 5/5 - Reviewer: ADAM P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. VERY HAPPY WITH MAILTRACK AND THE SERVICES IT PROVIDES #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good tool with making sure your emails are seen #### Cons no Cons. very good software and highly recommend to everyone --- ### Best for University Students! - Overall rating: 5/5 - Reviewer: Mariella P. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was honestly the best thing, especially during my time at the university which I know for sure will be as helpful when I am applying for a job or when I'm already on the job. I don't have to worry about emails in a way I used to worry about it before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As someone who can get anxious especially during those classes held online, MailTrack is so helpful in communicating with your groupmates, professors, and even the university administration. It helps me track the emails, it shows me if my email was received, if it was already opened, and more so if it was ignored. I can easily know what I will do if I should send a follow-up or try to send my email again #### Cons I believe it would be nicer if I could install it directly on my computer it will be applied directly to my mail app on my laptop because I can only use MailTrack on my browser --- ### It's usually useful - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use this plugin in my workplace because in my daily work I need to send important emails. A lot of times I need to know a fast answer and is important to know if the people open your email and have seen your email or if the people have not opened the message. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros You can use it in your email to know who has read your email. It is easy and fast to install (plugin). In important emails, you need to know if the other person has read the message, and is very helpful because you receive a message to confirm that person open your email. This message comes to you immediately, just when the person opens your email. #### Cons The principal con is when you send an email to more than one person. When someone opens the email, you receive the message, but you don't know who exactly opens the email. In my opinion, would be more useful if you receive a message like this "X email address has opened your email" because you would know who opened your message. --- ### If you are using to send important mails, you must have it - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Is very easy to install and customers do not see it. Furthermore, you get a report every day about the emails sent the day before and if users open it more times you get notified. #### Cons While sending a group of emails, with the free version, you get a general notification and not for each mail contact --- ### Email tracking is possible now with MailTrack - Overall rating: 5/5 - Reviewer: Atif Y. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a teacher, I have to sent so many mails per day. I had to make sure that all mails are reaching toward the person. MailTrack help me a lot in that case by helping me tracking that the mail is opened or not. #### Cons I didn't like their pricing. This should be decrease I think. But in somepoint, it may sound okay for the normal people outside my country as I am living in a financially bounded country. --- ### Mailtrack for tracking email status - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Research - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It provides insights on the activity of the recipient on my email such as the time the email was read and the number of times it has been read which helps in proper follow up. And the best part is that the features are provided free of cost upto some extent #### Cons The hyperlinked "sent my mailtrack" icon at the end is something that annoys the reader. Also, the tracking is not accurate as even I get notification sometimes when opening the email that I had sent to some other recipient --- ### Mailtrack for the serious businessman. - Overall rating: 5/5 - Reviewer: James L. - Verified reviewer: Yes - Industry: Events Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you cannot see the rate your emails are opened you will never know how to pursue your clients. If we didn't have this we wouldn't be half as effective in our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros See when your emails are opened in live time! See the reporting feature when you do campaigns to see how effective you were when sending. There isn't a tracker like this one in the industry! #### Cons Sometimes it reports that the wrong person opened the email. --- ### Indispensable part of business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps us track the emails we send on a day to day basis. We send dozens of emails and we need to know whether our recipient have actually been reading our mails or not. Mailtrack is a must! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros An important tool if you are a marketer. It helps you with insights on the delivery and the opens. You can tell if a person has in fact read your email and if a person is digging up past emails. Really like the tool a lot. Mailtrack is an integral part of my day to day affair. I can't do without it at all. #### Cons You can actually bypass it if you mark an email as read and open it later in the future. Not sure that was a one time thing or an actual bug. --- ### thye best mail tracker for gmail and Google workspace - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered it ticks all the right boxes: Easy to use, discrete but always quickly accessible, full of the right features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Not invasive, intuitive, detailed stats, the right amount of notifications and reports #### Cons Not much to say here, maybe how the features are split through their packages? But it's not really a cons --- ### Smooth Email Tracking With MailTrack - Overall rating: 5/5 - Reviewer: Mirko S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As an email tracking software, MailTrack offers great features and also makes email marketing easy. #### Cons MailTrack is not problematic at all. Meets needs. --- ### MailTrack is the BEST - Overall rating: 5/5 - Reviewer: Jake C. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love how cost effective it is, and how seamless the integration with Google was. #### Cons Nothing - Mailtrack has fully supported my needs. --- ### Simple to use streamlines my time. - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have to send different information every day. Having this tool has been very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros is a quick download application that allowed me to know during the time I have been using people who read my emails in this way to know the people who discard my information. #### Cons for people who work in sales, it should go very well, in my case, education is fantastic because it has allowed me to know the students and colleagues who receive and read my information is very practical. --- ### Easy download and very fast application. - Overall rating: 5/5 - Reviewer: sandra r. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I work in the sales area and this application has allowed me to know which of the clients have received and read my information in this way discard the clients that do not give an answer to the mail, the download is quick and easy you can use the free download or other options for more equipment and with better benefits. #### Cons really since I use this application I have not found anything negative but I brought positive things for the truth of informing me once a contact has read my information so I take better advantage of my work and attract clients who are interested in our services. --- ### Track your mails and stop guessing if someone has read the or not - Overall rating: 5/5 - Reviewer: Alexandros B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, for my use case it has helped me a lot to better keep track of the progress of our emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros We started using MailTrack to better track our emails to potential sponsors and partners. You can easily see when someone opens your mails as well as if it has been seen multiple times in a short amount of time and when someone re-opens it after a long time. #### Cons Most of the things I don't like are the limitations of the free edition. Mail size limit, watermark I need to remove every time, on multiple recipients, it does not show when each one opens the mail. --- ### MailTrack - Overall rating: 5/5 - Reviewer: Mani Z. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is one of the most reliable emails tracking software. #### Cons I cannot penalise at all the software and always is working 100% ## More reviews [Next reviews](https://www.softwareadvice.com/email-marketing/mailtrack-profile/reviews/?page=2) --- Mailsuite Reviews, Pros and Cons - 2026 Software Advice