About Paubox

Paubox is a cloud-based, HIPAA-compliant email solution provider that helps small to midsize health care businesses send and receive emails. It provides several modules, including Email DLP suite, which protects data and assures compliance; Encrypted Email, which negates the usage of plugins; HIPAA Email API, which allows developers and health care providers to integrate the solution in their IT infrastructure.

Paubox follows zero-step encryption for all sent emails – Senders send emails and Paubox encrypts the messages end-to-end without any keywords or login. With its 256-bit AES encryption, Paubox works with G Suite, Office 365 and Salesforce. It comes with features such as business associate agreements, APIs, customizable rules and insights.


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Supported Operating System(s):

Web browser (OS agnostic)

14 Reviews of Paubox

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(14)

14

4 stars

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0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

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Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

November 2018

Phillip from Sunbird Computing

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Full Email Encryption

Pros

This service does full end to end encryption. It's hippa compliant. You don't need to add a special word to the subject of an email, or use an outlook plugin or browser extension. You also don't need to worry about that one employee who never listens and forgets to encrypt emails as having personal information. This email service provider can work with your existing email provider or they can do it all for you, they take care of guaranteeing full end to end email encryption. We now encrypt 100% of our emails. The end user does not have to log into a special web portal, they view our emails as they do everyone else's. The best money we've spent in years.

Cons

The price is a little high. For us though it's well worth it.

August 2020

Juli from RSABill.com

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Easy to be compliant

We have our company domain, everyone has an email wrapped by Paubox encryptions and we don’t have to think about it. Best part is the recipient doesn’t have to take extra steps to read the email.

Pros

What I like most about our email system is it is not an app, no extra steps, no planning for which email content needs to be in the secure environment. Instead, every email is protected, incoming and outbound, and we have availability to it as simple as any popular non-secure email provider. It’s easy at my desk or in my car on my cell phone.

Cons

We have no complaints about the features or even the price. Only mention that I miss the personal representative that I experienced when I started. I refer other businesses to Paubox and they have to leave a message or complete the contact us on the website, then someone calls them back. We’re in the medical field and doctors want to have a person as their contact, it’s just how we are.

July 2020

Cheryl from Trinity Village, Inc.

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Love my Paubox!

Paubox has been invaluable for Trinity. We desperately needed HIPAA compliant e-mail and Paubox filled that void. Our initial team, [SENSITIVE CONTENT HIDDEN], we WONDERFUL! They were always available in help, pricing, and customer service.

Pros

When researching different HIPAA compliant software companies, we elected to go with Paubox, even though they weren't the least expensive. Two reasons mainly effected our decision. The first was it was not necessary to go through a third party (i.e. Secure Mail, etc) for our clients and residents to receive our e-mail. The second was the customer service and set-up. The set-up team was wonderful and continued that support through out the entire process from start to finish. We still have wonderful customer service reps.

Cons

Very little actually. As stated above, the team and ease more than make up for the few additional dollars we spend.

Reasons for Choosing Paubox

Third party logins were not required and the ease of use for our residents and staff. The customer service was the bomb!!!

July 2020

Carly from Riverside Clinical Services, LLC

Company Size: 1 employee

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Best out there!

Once you have Paubox services setup, there is nothing else you have to do for emails to be HIPAA compliant. As the saying goes....set it and forget it! Customer support is amazing. They respond quickly and answer any questions thoroughly.

Pros

The simplicity of the encryption. There is no login or having to have an account for emails to be encrypted and its HIPAA compliant.

Cons

The cost of using Paubox is higher than others.

Reasons for Choosing Paubox

The seamless encryption that is HIPAA compliant and allows those receiving the email to open the email without having to login to a secure site. It's well worth the higher cost of other alternatives.

July 2020

Lucas from Kilolani Counseling & Mindfulness Services

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Excellent email encryption software for healthcare!

Pros

I have found using Paubox extremely convenient and easy in my job as a psychologist. I use it for communicating and sharing protected health information with clients and other healthcare providers a like. It is so much easier for people I email to use than other software platforms I know of, since they are not required to have an account and log in, or to be sent a unique password for every email they want to open. It is seamless and makes communication really easy.

Cons

I can't think of anything I dislike yet, except maybe that the recipients sometimes don't realize that the email they get from me and that they'd write back are both encrypted and safe. I know it says so at the bottom of the email, but some folks don't see that. Sometimes they are reluctant to open it or reply from within the email for that reason.

Reasons for Choosing Paubox

I didn't want my email recipients to have to get a unique code each time they opened any email from me. For many clients in the community who have low technology literacy, this would mean they may never be able to figure out how to read it!