Iterable vs Paubox Email Suite
Iterable has 48 reviews and a rating of 4.26 / 5 stars vs Paubox Email Suite which has 29 reviews and a rating of 4.97 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Amazing customer support that's very responsive, knowledgeable and always eager to help. Iterable is very receptive to user feedback, and is constantly improving and building the too.
- The behavioral based segmentation features are very powerful and put a lot of power from the engineering/analytics teams into the marketing team.
Cons
- I only dislike the part of the software where the user fields sometimes looks confusing as there are lots of details that can be found in it.
- Only complaint with iterable is you do not have the ability to recall a send. Wish the emails went out a bit slower in case of emergency... or at least wish you had the option to slow down send times.
Pros
- The set-up team was wonderful and continued that support through out the entire process from start to finish. We still have wonderful customer service reps.
- The customer service was excellent during my free trial and the instructions for set-up were easy to follow, even with limited tech knowledge.
Cons
- The primary downside was the cost associated with the email encryption service. It was too expensive for me as a single account user.
- I refer other businesses to Paubox and they have to leave a message or complete the contact us on the website, then someone calls them back.
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