--- title: "StayFi Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of StayFi. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if StayFi is a good fit for you!" source_url: "https://www.softwareadvice.com/email-marketing/stayfi-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [StayFi](https://www.softwareadvice.com/email-marketing/stayfi-profile/) / StayFi Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/email-marketing/stayfi-profile/) Reviews [Alternatives](https://www.softwareadvice.com/email-marketing/stayfi-profile/alternatives/) # StayFi User Reviews ## Reviews summary - Overall rating: 5.0/5 - Total reviews: 73 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 5.0/5 - Value for money: 4.9/5 - Functionality: 5.0/5 ### Rating distribution - 5 stars: 72 reviews (99%) - 4 stars: 1 reviews (1%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I've been very impressed with the CRM tools and integrations provided by StayFi to capture every guest's email beyond just the booker by offering Guest WiFi, Portal, and Upsell options. - Being able to collect guest email addresses has helped improve our remarketing efforts and led to more direct bookings. - This product is easy to set up, simple to use, and has multiple benefits, from guest communication to marketing for repeat business. ### Most mentioned cons - I didn't think it made sense to start email marketing until I had hundreds of emails but that's not the case. - Mostly because they just didn’t realize they can opt out of marketing. - Newsletter set up seems not to be perfect for now. ## StayFi customer reviews Showing reviews 1-25 of 73 (page 1). ### Capturing Guest Emails is Now a Breeze - Overall rating: 5/5 - Reviewer: Josh M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were looking to capture guest emails in a passive manor. We love StayFi because we don't just capture the email from the person booking but from every guest in the house. #### Cons The only issue is when the the access point has issues, which is about as common as any wireless router. --- ### StayFi is a must for STR hosts - Overall rating: 5/5 - Reviewer: Maryann W. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love StayFi and the focus they put into meeting the needs of STR and MTR hosts! I would highly recommend using this over other leading email marketing platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and ability to automate an email journey for leads and past guests makes emailing easy! #### Cons I think StayFi can be more creative with their email marketing templates. #### Reasons for switching to StayFi StayFi was focused on making it easy for short term rental hosts to capture guest information, monitor guest usage, and notify me if my internet was out. It has been a great "tech" add to my short term rental business. --- ### StayFi review - Overall rating: 5/5 - Reviewer: Steve C. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great, love it. I have been using it over a year with no issues. It just works. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and setup. Can just inbox it and have it running immediately. #### Cons Streaming isn’t intuitive. Guests will change tv network to StayFi network and it breaks tv streaming --- ### Great Customer Service! - Overall rating: 5/5 - Reviewer: Makenna M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is great. It is very easy to reach someone and get assistance quickly. #### Cons I wish there was more customizations to the emails and pop-up forms. --- ### Great product with lots of versatility - Overall rating: 5/5 - Reviewer: Lauren L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered So far it's been great - I'm just now setting up my email campaigns and am excited to see some more direct bookings come through. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use and now that I'm using the email marketing, it's even better! I can't wait to start exploring the texting options as well. #### Cons The equipment seems a bit pricey compared to similar routers on the market. A larger home can easily take 3-4 routers, making the total around $600-800. --- ### Highly recommend!! - Overall rating: 5/5 - Reviewer: Mev H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall very happy. It’s a a great tool that I added to my business! My whole team has used it and enjoyed it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very easy to use! Very user friendly for all my employees, of all ages! A kid can even learn to use it. #### Cons There may be some kinks to work out in the software as I add data into it. Not the biggest issue but I’m sure it’ll work itself out. --- ### recommend - even if you dont use all features - Overall rating: 5/5 - Reviewer: Julian S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered We’re using StayFi in 4 villas in Croatia for TrawellTopia.com – setup was easy, guests connect smoothly, and data collection works great so far. Solid tool for short-term rentals! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Smooth integration with existing Ubiquity hardware. Reliable notifications. #### Cons Newsletter set up seems not to be perfect for now. Need improvement there. --- ### No brainer for any short term rental hosts - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros If you're managing a short term rental, you basically need to be using StayFi. Your guests are going to connect to wifi anyway, so why not use that as an opportunity to connect with them directly? #### Cons Honestly everything has been a breeze so far. I'm hoping they add more connected tech beyond wifi like door locks, etc. --- ### StayFi Is The Most Important Tool For Offline Email Collection - Overall rating: 5/5 - Reviewer: Conrad O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Leveraging StayFi is absolutely critical for our clients in the Vacation Rental space to get more direct bookings and grow their email list fast. #### Cons StayFi does take some time to setup in your properties with physical access required. --- ### Great Experience - Overall rating: 5/5 - Reviewer: Anson R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Stayfi has become essential to making wifi easily accessibly to our guests and a simple but integral to growing our relationship to our guests and increasing our direct booking side of business. #### Cons I'm not sure if there are any cons I can speak to at this time about our Stayfi experience --- ### Vital marketing partner - Overall rating: 5/5 - Reviewer: Catherine R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use with Stayfi and their willingness to help with any issues that come up. I couldn’t properly market my rental properties to all the guests and not just the person that made the booking. #### Cons I really haven’t had any issues with Stayfi. --- ### Great guest data collection service. - Overall rating: 5/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automatically collects our contacts and send out emails to past and current guests. #### Cons I can’t say that there is some thing that I do not like about this product --- ### StayFi makes huge impact on our small vacation rental business - Overall rating: 5/5 - Reviewer: Jim P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros StayFi is cost effective and easy to install on our properties. We have over 600 guest emails now with a high percentage of our guests staying informed on our properties and destination. #### Cons Can’t think of anything, except perhaps a short “hello” video from our small business. --- ### The Definitive Guest Data Collection Service to Provide Hosts the Ultimate Path for Guest Marketing - Overall rating: 5/5 - Reviewer: Anthony R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been fans of StayFi since inception. Personal service from a small team of passionate, intelligent and understanding humans sets them apart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to capture guest data of ALL guests staying your STR is paramount to "own the guest relationship" in a fragmented world of marketplaces and options to book. #### Cons Continued UX improvements make the product even better. --- ### Must-have for any short term rental - Overall rating: 5/5 - Reviewer: Tony B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Stayfi is a very easy software to implement and we could not recommend it more for vacation rental properties #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Stayfi has played a key role in increasing our direct bookings and improving the quality of our guest experience #### Cons We enjoy using the text marketing feature, but wish there were more campaign types and automations --- ### Stayfi is where it’s at! - Overall rating: 5/5 - Reviewer: Morgan D. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Stayfi is easy to set up and is seamlessly connected to collect my guests Email addresses #### Cons Disconnects sometimes. Guests can’t connect with their tablets --- ### Essential for Vacation Rental Managers - Overall rating: 5/5 - Reviewer: Rodney T. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reliable equipment, easy configuration. Stayfi is essential for vacation rentals. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setup and configuration of the devices, customization with branding and logos #### Cons Multiple locations default to a single network name - Needed to contact support to change to unique network names --- ### Setup was super easy and the functionality is critical for my portfolio - Overall rating: 5/5 - Reviewer: Cj H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, cost effective, critical for my vacation rentals. #### Cons Nothing - I highly recommend the product --- ### Game Changer - Overall rating: 5/5 - Reviewer: Ghezzel F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and a comprehensive solution to enhance and improve our email campaigns. #### Cons Limitation to personalized Splash pages. Hopefully this can be improved. --- ### StayFi is a winner! - Overall rating: 5/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i had no efficient way to gather guests information... its easy to get the person who booked... but getting their friends, family and visitors is a huge plus... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros once implemented it really helps to build our email and text lists. #### Cons occassionally needs a reboot... I think mostly because our internet goes down... but its super easy to do from anywhere you can get to a browser including your mobile devices... --- ### Optimized Email Marketing - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with StayFi has been fantastic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros StayFi makes it very easy to capture all guests email addresses and market to them in the future for future direct stays. #### Cons StayFi is easy enough to use that there really aren't any cons with it! --- ### Not sure why everyone doesn't use Stayfi for their rentals! - Overall rating: 5/5 - Reviewer: Derek D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How it helps us grow our business so much easier than the old manual way of collecting emails. #### Cons We cannot think of anything at this point. --- ### Couldn't operate without StayFi - Overall rating: 5/5 - Reviewer: David Z. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros StayFi allows us to collect guest data and create marketing campaigns that we wouldn't be able to do otherwise. #### Cons There really aren't any "cons" to StayFi --- ### Great product so far - Overall rating: 5/5 - Reviewer: Patrick O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really easy to setup, love how easy it was to setup the splash pages, my guests have never had an issue accessing the internet (which was an initial concern). I have not started using the product for email marketing, but will very soon. I have recommended this product to other investors. #### Cons No issues so far, but haven't implemented the email marketing component yet. --- ### Stayfi is a great tool for Short Term Rental Businesses - Overall rating: 5/5 - Reviewer: Heather K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The experience has been great, and the support is there whenever it is needed. The product is simple to use and very intuitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product is easy to set up, simple to use, and has multiple benefits, from guest communication to marketing for repeat business. #### Cons I wish there were more email templates set up and ready to use. Overall, there is not much to dislike. ## More reviews [Next reviews](https://www.softwareadvice.com/email-marketing/stayfi-profile/reviews/?page=2) --- StayFi Reviews, Pros and Cons - 2026 Software Advice