I would recommend this to everyone who wants to conduct any kind of survey.

We can gather Client feedback in a formal manner. We can also conduct market research of the targeted customers. Do the timely surveys within the organization or within specific group.

There should be proper KT on how to use the tool. There is no Mobile app to access the application.

It is important to get feedback from my clients regarding our service. Based on reports provided by the software I could easily identify some shortfalls in my business and helped me improve certain aspects.

For me the pre-loaded surveys was most helpful. It was easy to modify it to my needs and liking and I didn't have to spend hours creating them. Then also, communication via email directly after I created the surveys worked nicely. I could simply add my clients in and send it.

It is quite a large platform, so it took me a bit of time to get used to the menu's and features. The training side is a bit more complex, I only loaded some training material for my staff.

Great.

The user interface and self service portal were very good points of the software.

The price of the software feels to be a little on the higher side. If reduced it might be better

Fantastic experience and expertise

Extremely easy to use and we get fantastic data from it.

Nothing it is all very good. [SENSITIVE CONTENT] and his team are wonderful to work with and extremely customer focused

The ease of use of the various surveys has given me an insight into my business and partners that would not have been possible without VirtlX

The variety of surveys helped me address many aspects of my business

The registration process was a little bit tedious, but I believe that this is being addressed

Very happy, would reccomend.

Simple and essy to use., welithout much training

May need more features for 1,000 + users.

Easy to use Truly bespoke features and very easy to create/edit Great interoperability with existing systems Real value for money

Nothing so far, still early though in using it.

If you want to overlay the critical insights of NPS scores and EE, then Virtlx is the solution that you need!

It's cloud based, easy to deploy and use. VirtlX brings real-time transparency around the metrics and responses of customers and employees and presents them in a manner that enables executives to make informed and rapid decisions. Data is gathered from internal and external surveys and presented in dynamic graphical formats that enable instant analysis and action.

That it wasn't commercialized earlier! It's a unique offering to correlate NPS with EE. When you detect a drop off in NPS, you can bet your bottom dollar that there is a drop off in EE as well. Now you are able to drill where exactly the issues seem to impacting NPS and EE are in the organization and take appropriate action.

The flexibility and the reaction from the VirtlX team to suggested improvements

Version 9 is actually perfect .....................it really is superb

Knowing our customer's drivers means we can deliver their needs faster

The ease of use is the main advantage for us

Version 9 has ironed out everything and added features

It is convenient to receive reports on customer experiences and feedback.

Easy and convenient way to get customer feedback.

The layout was a bit confusing at first, but once you get used to it, it is easy to use.

The unique way in which we can set up everything to do exactly what we want with no compromise

Not in particular, the guidance is excellent