All BrandMail Reviews

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User Profile

Nathan

Verified reviewer

Civic & Social Organization, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Local Nonprofit Steps Up Branding Game

PROS

Before BrandMail we had to depend on individual staff to update signatures and any promo banners which I felt like we were asking them them to change/update on a weekly basis. Now with a few simple clicks on the back end signatures are updated, banners added/removed and I don't have to bother our staff to make them. This service has streamlined our email branding and I don't have to worry about who has updated their signature and who hasn't. BrandMail has saved me so much time because everything is automated and all the staff have to do is click the sync button (if I forgot to push a manual update). Their customer service is top notch and I feel like an individual and not just another "client". I am more than a client with BrandMail and BrandQuantum, I feel like myself and our agency are part of their family. BrandMail has allowed me to focus more on fundraising, engaging our community and helping end HIV in our community!

CONS

So far there isn't anything we don't like about the software. Any issues we have the team at BrandQuantum helps us work through them to get them resolved quickly.

Reason for choosing BrandMail

We chose BrandMail and BrandQuantum because of their pricing, customer service and responsiveness to my inquiry and questions. Their attention to detail is top notch and I am just blown away by their dedication and passion to helping nonprofits and other companies with their brand. I plan to tell all our partner agencies about them and encourage them to also join.

Vendor Response

It has been an absolute joy to support you and your team, Nathan! Keep up the wonderful work that you do, and we will always be here to lend a hand in whatever way we can. So pleased BrandMail could play a role in the meaningful work that you do ;-)

Replied December 2021

Victor

Information Technology and Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

You can send a Email or you can send a REALLY GOOD email

Simply to implement Solves a lot of problems ( cohesive communication outside) Is there but you are still concentrated writing your Email And the best part is the support.

PROS

The Software is very easy and intuitive to use. The usability is just perfect. You don't need to be a IT guy to use it. And the best feature of this software is that the people behind it have made it with love and you can see that when you will get it touch with them.

CONS

Until now nothing is really missing. I'm very happy to see the Apple version soon :)

Reason for choosing BrandMail

It's not just a email signature, but the email signature with more features that understand corporate branding.

Vendor Response

Dear Victor, you are not just a great customer but also a partner. Your level for expertise when analysing solutions is obvious and hence you were able to fully recognize everything BrandMail has to offer. We appreciate all your input and look forward to working with you for a long time to come!

Replied December 2020

Mpho

Financial Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

JSE happiness

Great experience

PROS

Proven and tested and works well with microsoft

CONS

the orientation and sometimes outlook will not operate as Brandmail has not updated

Reason for choosing BrandMail

The functionality for branding consistency as well as improve efficiencies with content inserts and templates.

Reasons for switching to BrandMail

needed a system with support as well as good features like email signature marketing capabilities.

Vendor Response

Such a privilege to work with one of the top stock exchanges in the world. We know the importance of security, as well as the strict policies and requirements, and are so pleased that BrandMail has met these requirements. Mpho, our new versions now allow for sending whilst syncing - we know you'll love that! ;-)

Replied December 2021

Anonymous

501-1,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

BrandMail - For the Win!

We've been able to standardize our email signatures that confirm to the branding standards in our organization, without having to sit down with all 500 of our employes to make sure they followed all the directions on each of their devices. On top of that, the design of the signature is very well done - we've gotten numerous compliments on it, both internally and from external contacts.

PROS

The best thing about BrandMail is their people. They've been extremely helpful and patient as we figured out how to roll our branded signatures out to staff in multiple buildings with dozens of titles that needed to be changed. [sensitive content hidden], in particular, has been about as friendly and supportive of a representative as I've come across in the 13 years I've been doing my job.

CONS

I do not have anything to include here. There is nothing I've come across that I don't like.

Reason for choosing BrandMail

Cost, ease of use, and quality of designs

Juan-Pierre

Financial Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Easy to install within the organisation and easy navigation through the admin console to setup

PROS

Easy to use, everything was there within the outlook add-in

CONS

There was no Cons in using this application

Reasons for switching to BrandMail

Moving to 365, was a challenge getting rocket seed working, once brandmail was implemented all was easy to use and operate

Vendor Response

Dear JP, thank you so much for your review of BrandMail and for being such a pleasure to work with!

Replied May 2020

Jakob

Automotive, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Perfect for everyone

Fast and nice support. Allways there to help you and in case, something isnt working, they fix it quickly.

PROS

It is easy to use, easy to install and i works just perfect on every Computer in our organisation.

CONS

Nothin. Time by Time new features where implemented. You wont miss these untill you used them once.

Reason for choosing BrandMail

I didnt recive an answer of this company and BQ answered in under 10 minutes.

Andre

Financial Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Best Mail Signature Software

Great experience, great onaboarding and simply works

PROS

Very easy to setup and use. Software is intuitive and works great

CONS

No issues to report No shortcomings in the software

Reason for choosing BrandMail

Great marketing team that was patient, informative and provided step by step assistance. The software is easy to setup and rollout

Tony

Online Media, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Totally worth it.

PROS

I'm here to tell you about my experience with BrandMail by BrandQuantum, an experience that's been nothing short of amazing. Simply the best of any SaaS team I have encountered to date. This isn't just a product, it's a game-changer, and it's got more bells and whistles than you can imagine.It’s not all gumdrops and lollipops - the configuration process is a bit like assembling a puzzle. There's a lot of pieces and it can feel a bit overwhelming at first. But I think that is a good sign of just how much this solution can be tailored to fit your needs. It's like a suit that's been made just for you - it might take a bit of time to get it fitted, but once it's done, it's perfect.In my option, what really sets BrandMail apart isn't just the product, it's the people. The team at Brand Quantum treated me like I was their most important customer, even though I'm just a small account. They didn't just sell me a product, they took the time to get to know me and understand my needs.I had two onboarding sessions. The first was with [sensitive content hidden], a real whizz with all the technical stuff. He guided me through the maze of CNAME, DMARC, DKIM, and more, making sure everything was set up just right. The second session was with [sensitive content hidden]. Yes, the [sensitive content hidden]! She took the time to walk me through all the features and answer all my questions. Both [sensitive content hidden] were so friendly and genuine, it felt like catching up with old friends.

CONS

Configuration can be daunting, but that is also a testament to just how much you can tailor it to your specific needs.

Lauren

Medical Practice, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

BrandMail has been an awesome solution for our email signatures!

PROS

We looked at a few different email signature softwares, but ended up going with BrandMail because of their focus on design, user-friendliness, and their general responsiveness! They were super quick to draft up beautiful signatures and get us started on a trial. Set-up with our workspace was a breeze; [sensitive content hidden] walked us through how it works so we can change things if we need but also don't have to struggle through a bunch of written directions just to get going.What's truly amazing is how responsive they continued to be even after set-up and trial was over! Any time we have an issue, I'm amazed at the speediness of responses and how quickly things are resolved. They make sure we feel comfortable bringing up any problems and have so much enthusiasm to help out. I truly recommend BrandMail and their team!

CONS

BrandMail is more than I could ask for in terms of signature software; I can't think of any downsides that you wouldn't experience with other companies. Technology always requires working out kinks; what makes it easiest is having people to work with who are knowledgable and excited to help, and BrandMail definitely provides that!

User Profile

Melissa

Verified reviewer

Insurance, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Professional and Efficient

The experience has been very positive. The product achieve the purpose we make use of it for and Paula, Simon and the rest of team are always so helpful and efficient.

PROS

BrandMail allows for Professional displaying of our brand and creates uniformity across all staff. The look and feel of the brand is now uniform for the whole company and with the use of Mail Templates, our communications to clients are also now professional and uniform.

CONS

There is currently no downside to using BrandMail, in my experience. It is easy to use and all staff know how to use it with ease. Very low maintenance as well.

Kirsten

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

We LOVE BRANDMAIL!

We have had a great experience from start to finish. We love the design and ease of use of the email design system.

PROS

We love our Brandmail signatures. Our clients and suppliers have complimented us numerous times; they give our business and branding such a professional look.

CONS

We cannot complain about anything, happy with Brandmail.

Reasons for switching to BrandMail

We wanted something with QR code functionality.

Kyle

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Great tool to ensure that your brand's visual identity is upheld to the highest standard!

The experience has been extremely beneficial and has provided me with the necessary tools as a designer to ensure that our visual identity is maintained professionally across the organization. All the necessary training is provided by the team and they go above and beyond to help you achieve your brand initiatives.

PROS

I like how the system is very flexible and includes a designer tool that has almost no limitations, giving you complete creative freedom to create visually interesting email signatures. Best of all, it has a super user-friendly interface with seamless Outlook integration.

CONS

At the moment, there is nothing I dislike about the software. In the past, I've asked if certain niche design functionalities were possible, and what I appreciated most was that the customer success team came back with a solution on how we could best achieve our niche design requirements.

Jerry

Real Estate, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Great product; outstanding customer service

BrandMail solved a thorny marketing communications problem for us brilliantly. We haven't used all the ancillary features of the software yet, but I'm sure we'll explore them.

PROS

We have a complex email signature with several pictures in it. It often would become completely mangled on the recipient's end. Brandmail completely solved this problem, and the signature appears consistently professional regardless of the platform.

CONS

I'm not the tech-iest person and the setup and management is a little fiddly. But the customer service is so outstanding that it really obviates this concern. They will literally walk you through more complex things or even do them for you. They are also incredibly willing to adapt to your company's unique requirements, and our situation was really demanding, with multiple signatures and variations required.

Vendor Response

Dear Jerry, it's been such a pleasure working with you and the team. We loved solving your unique challenges and are up for any more you may want to send our way!

Replied December 2020

Krysten

Insurance, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

BrandMail empowers employees to deliver a consistent brand experience

We have had a fantastic experience with the BrandMail team thus far. The Brandmail team are always super efficient and flexible to meet our business needs!

PROS

BrandMail is so easy to use and the consistent branding that appears across all emails is fantastic. BrandInsight provides useful information into which campaigns are working, who is using the solution and what solutions they are using the most. This is particularly important for our business which relies on email as a key communications tool for engaging a large member base.

CONS

We are happy with all Brandmail functionalities and service received!

Vendor Response

Dear Krysten, thank you so much for your review. Your input is always so welcome. One Loyalty relies so heavily on email and the team has helped us progress the offering with all your great ideas and input!

Replied July 2020

Megan

Telecommunications, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Brandmail Review

Overall experience with the product and company has been fantastic - their support tends to be same-day resolution.

PROS

Brandmail offers digital signatures and the ability to load collateral and NB documents right into the outlook menu toolbar for easy accessibility. It also has a host of other features like mailer templates for campaigns and the ability to save time with pre-populated, repeatable mail templates.

CONS

There isn't much I don't like. It would have been nice to have a mail tracking feature (opens, reads, click-throughs) but I guess that is bordering on campaign management software.

Reason for choosing BrandMail

There were no alternative products that we were aware of.

Vendor Response

Thank you Megan! It's never easy to meet the requirements of technologists, particularly the size of this group. So we really appreciate your input and look forward to your feedback on the new campaign enhancements in the latest BrandMail version.

Replied December 2021

Ernest

Computer & Network Security, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Brandmail

PROS

Great Product, easy migration from our previous signature program. Excellent support and responses from the team at Brandmail. Would recommend without hesitation.

CONS

Absolutely nothing at all. Very happy with product and support

Reason for choosing BrandMail

Secure branding and BrandMe page. No one has anything like it

Michelle

Banking, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

amazing product that every business should use

use it on a daily basis and with out it work would be more difficult.

PROS

easy to use with abundant amount of prepopulated data available at any time

CONS

there is nothing to dislike about the product. it delivers every time.

User Profile

Nicole

Verified reviewer

Financial Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

BrandMail - If you are not using this solution, you should be!

Superlative - client-centric, solutions-driven, brand-focused, clear communicators.

PROS

The solution is exceptional, but I would say hands down, its the people employed at the firm. Upper management to designer - every single person wants to see your firm succeed. They are proactive, responsive and a pleasure to deal with. I look forward to learning more about the admin portal and how this can further support our business. I felt they had a vested interest in my success and in wanting us to cross the finish line.

CONS

I don't have anything negative or constructive to add.

Reason for choosing BrandMail

They did what no other firm could do for us, in use and service. It was a difficult use case and they stuck with us. They were true partners and problem-solvers, during a difficult migration.

User Profile

Pete

Verified reviewer

Education Management, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

BrandMail makes it so easy for us

Excellent - whenever we encountered problems they helped with trouble-shooting very quickly

PROS

The flexibility offered - so easy to make changes and adapt for screen sizes. It renders consistently across a range of devices

CONS

Nothing in particular. It is more expensive than alternatives but you get what you pay for.

Reasons for switching to BrandMail

Needed more flexibililty and a more professional look

Dave

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Excellent Templates and Team Consistency

PROS

Easily producing templates, which are accessible to everyone on the team and increase our efficiency

CONS

The lag time from choosing a template to it loading

Vendor Response

So glad the mail templates have created some efficiencies for the team, besides the consistent signatures across devices. Check out our latest BrandMail version which has some new enhancements for the mail templates ;-)

Replied December 2021

Linda

Internet, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Instant professionalism on my email signature.

PROS

The installation was quick and easy. The support and assistance from BrandQuantum is next level. The design they did for me is beautiful.

CONS

It takes a little bit of time to learn the admin interface.

Reasons for switching to BrandMail

The branding software was not that customisable. If you didn't want to use the existing templates you needed to do your own coding.

Merel

Renewables & Environment, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2023

Pleased with this choice

We are rebranding, we also wanted to manage signatures better. After searching for a while I came across BrandQuantum, they offer a suitable solution for every taste. I am also very happy with the banners they help me design. I think the price/quality ratio is really tremendous.

PROS

From the first contact, I noticed the dedication of BrandQuantum's team. I have rarely worked with a company that was so helpful and prompt. I am extremely impressed with the personal attention and thoughtfulness in our process.In addition, the product is easy to use, very clear and has a nice look and feel.

CONS

Nothing. So far, I have not experienced any downsides.

Reason for choosing BrandMail

The personal approach from BrandQuantum.

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Brandmail making a differnece

PROS

One tab with access to all recources at hand. Easy product to install and work with all our PC`s.

CONS

That I need to sync to get the data would be nice if sytem can sync in the background.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Fantastic product and support!!

BrandMail has provided us with an easy and scalable solution to manage our email signatures and templates. It also provides consistent, professional branding across the organization and we love the event and site advertisements we have included with our banners.

PROS

Easy to deploy. Easy to use. AMAZING support team.

CONS

No complaints as of yet.

Damian

Accounting, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

BrandMail is Excellent

PROS

I love the ease of use as well as the user interface!

CONS

I have yet to find anything I dont like about BrandMail.

Vendor Response

Thank you, Damian! It's been an absolute pleasure working with you. Watch this space for those feature requests you wanted ;-)

Replied July 2022

Showing 1 - 25 of 80 Reviews