All BrandMail Reviews
1-25 of 80 Reviews
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Nathan
Verified reviewer
Civic & Social Organization, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Local Nonprofit Steps Up Branding Game
Before BrandMail we had to depend on individual staff to update signatures and any promo banners which I felt like we were asking them them to change/update on a weekly basis. Now with a few simple clicks on the back end signatures are updated, banners added/removed and I don't have to bother our staff to make them. This service has streamlined our email branding and I don't have to worry about who has updated their signature and who hasn't. BrandMail has saved me so much time because everything is automated and all the staff have to do is click the sync button (if I forgot to push a manual update). Their customer service is top notch and I feel like an individual and not just another "client". I am more than a client with BrandMail and BrandQuantum, I feel like myself and our agency are part of their family. BrandMail has allowed me to focus more on fundraising, engaging our community and helping end HIV in our community!
CONSSo far there isn't anything we don't like about the software. Any issues we have the team at BrandQuantum helps us work through them to get them resolved quickly.
Reason for choosing BrandMail
We chose BrandMail and BrandQuantum because of their pricing, customer service and responsiveness to my inquiry and questions. Their attention to detail is top notch and I am just blown away by their dedication and passion to helping nonprofits and other companies with their brand. I plan to tell all our partner agencies about them and encourage them to also join.
Vendor Response
It has been an absolute joy to support you and your team, Nathan! Keep up the wonderful work that you do, and we will always be here to lend a hand in whatever way we can. So pleased BrandMail could play a role in the meaningful work that you do ;-)
Replied December 2021
Victor
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
You can send a Email or you can send a REALLY GOOD email
Simply to implement Solves a lot of problems ( cohesive communication outside) Is there but you are still concentrated writing your Email And the best part is the support.
PROSThe Software is very easy and intuitive to use. The usability is just perfect. You don't need to be a IT guy to use it. And the best feature of this software is that the people behind it have made it with love and you can see that when you will get it touch with them.
CONSUntil now nothing is really missing. I'm very happy to see the Apple version soon :)
Reason for choosing BrandMail
It's not just a email signature, but the email signature with more features that understand corporate branding.
Vendor Response
Dear Victor, you are not just a great customer but also a partner. Your level for expertise when analysing solutions is obvious and hence you were able to fully recognize everything BrandMail has to offer. We appreciate all your input and look forward to working with you for a long time to come!
Replied December 2020
Mpho
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
JSE happiness
Great experience
PROSProven and tested and works well with microsoft
CONSthe orientation and sometimes outlook will not operate as Brandmail has not updated
Reason for choosing BrandMail
The functionality for branding consistency as well as improve efficiencies with content inserts and templates.
Reasons for switching to BrandMail
needed a system with support as well as good features like email signature marketing capabilities.
Vendor Response
Such a privilege to work with one of the top stock exchanges in the world. We know the importance of security, as well as the strict policies and requirements, and are so pleased that BrandMail has met these requirements. Mpho, our new versions now allow for sending whilst syncing - we know you'll love that! ;-)
Replied December 2021
Anonymous
501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
BrandMail - For the Win!
We've been able to standardize our email signatures that confirm to the branding standards in our organization, without having to sit down with all 500 of our employes to make sure they followed all the directions on each of their devices. On top of that, the design of the signature is very well done - we've gotten numerous compliments on it, both internally and from external contacts.
PROSThe best thing about BrandMail is their people. They've been extremely helpful and patient as we figured out how to roll our branded signatures out to staff in multiple buildings with dozens of titles that needed to be changed. [sensitive content hidden], in particular, has been about as friendly and supportive of a representative as I've come across in the 13 years I've been doing my job.
CONSI do not have anything to include here. There is nothing I've come across that I don't like.
Reason for choosing BrandMail
Cost, ease of use, and quality of designs
Juan-Pierre
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Easy to install within the organisation and easy navigation through the admin console to setup
Easy to use, everything was there within the outlook add-in
CONSThere was no Cons in using this application
Reasons for switching to BrandMail
Moving to 365, was a challenge getting rocket seed working, once brandmail was implemented all was easy to use and operate
Vendor Response
Dear JP, thank you so much for your review of BrandMail and for being such a pleasure to work with!
Replied May 2020
Jakob
Automotive, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Perfect for everyone
Fast and nice support. Allways there to help you and in case, something isnt working, they fix it quickly.
PROSIt is easy to use, easy to install and i works just perfect on every Computer in our organisation.
CONSNothin. Time by Time new features where implemented. You wont miss these untill you used them once.
Reason for choosing BrandMail
I didnt recive an answer of this company and BQ answered in under 10 minutes.
Andre
Financial Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Best Mail Signature Software
Great experience, great onaboarding and simply works
PROSVery easy to setup and use. Software is intuitive and works great
CONSNo issues to report No shortcomings in the software
Reason for choosing BrandMail
Great marketing team that was patient, informative and provided step by step assistance. The software is easy to setup and rollout
Tony
Online Media, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Totally worth it.
I'm here to tell you about my experience with BrandMail by BrandQuantum, an experience that's been nothing short of amazing. Simply the best of any SaaS team I have encountered to date. This isn't just a product, it's a game-changer, and it's got more bells and whistles than you can imagine.It’s not all gumdrops and lollipops - the configuration process is a bit like assembling a puzzle. There's a lot of pieces and it can feel a bit overwhelming at first. But I think that is a good sign of just how much this solution can be tailored to fit your needs. It's like a suit that's been made just for you - it might take a bit of time to get it fitted, but once it's done, it's perfect.In my option, what really sets BrandMail apart isn't just the product, it's the people. The team at Brand Quantum treated me like I was their most important customer, even though I'm just a small account. They didn't just sell me a product, they took the time to get to know me and understand my needs.I had two onboarding sessions. The first was with [sensitive content hidden], a real whizz with all the technical stuff. He guided me through the maze of CNAME, DMARC, DKIM, and more, making sure everything was set up just right. The second session was with [sensitive content hidden]. Yes, the [sensitive content hidden]! She took the time to walk me through all the features and answer all my questions. Both [sensitive content hidden] were so friendly and genuine, it felt like catching up with old friends.
CONSConfiguration can be daunting, but that is also a testament to just how much you can tailor it to your specific needs.
Lauren
Medical Practice, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
BrandMail has been an awesome solution for our email signatures!
We looked at a few different email signature softwares, but ended up going with BrandMail because of their focus on design, user-friendliness, and their general responsiveness! They were super quick to draft up beautiful signatures and get us started on a trial. Set-up with our workspace was a breeze; [sensitive content hidden] walked us through how it works so we can change things if we need but also don't have to struggle through a bunch of written directions just to get going.What's truly amazing is how responsive they continued to be even after set-up and trial was over! Any time we have an issue, I'm amazed at the speediness of responses and how quickly things are resolved. They make sure we feel comfortable bringing up any problems and have so much enthusiasm to help out. I truly recommend BrandMail and their team!
CONSBrandMail is more than I could ask for in terms of signature software; I can't think of any downsides that you wouldn't experience with other companies. Technology always requires working out kinks; what makes it easiest is having people to work with who are knowledgable and excited to help, and BrandMail definitely provides that!
Melissa
Verified reviewer
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Professional and Efficient
The experience has been very positive. The product achieve the purpose we make use of it for and Paula, Simon and the rest of team are always so helpful and efficient.
PROSBrandMail allows for Professional displaying of our brand and creates uniformity across all staff. The look and feel of the brand is now uniform for the whole company and with the use of Mail Templates, our communications to clients are also now professional and uniform.
CONSThere is currently no downside to using BrandMail, in my experience. It is easy to use and all staff know how to use it with ease. Very low maintenance as well.
Kirsten
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
We LOVE BRANDMAIL!
We have had a great experience from start to finish. We love the design and ease of use of the email design system.
PROSWe love our Brandmail signatures. Our clients and suppliers have complimented us numerous times; they give our business and branding such a professional look.
CONSWe cannot complain about anything, happy with Brandmail.
Reasons for switching to BrandMail
We wanted something with QR code functionality.
Kyle
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great tool to ensure that your brand's visual identity is upheld to the highest standard!
The experience has been extremely beneficial and has provided me with the necessary tools as a designer to ensure that our visual identity is maintained professionally across the organization. All the necessary training is provided by the team and they go above and beyond to help you achieve your brand initiatives.
PROSI like how the system is very flexible and includes a designer tool that has almost no limitations, giving you complete creative freedom to create visually interesting email signatures. Best of all, it has a super user-friendly interface with seamless Outlook integration.
CONSAt the moment, there is nothing I dislike about the software. In the past, I've asked if certain niche design functionalities were possible, and what I appreciated most was that the customer success team came back with a solution on how we could best achieve our niche design requirements.
Jerry
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Great product; outstanding customer service
BrandMail solved a thorny marketing communications problem for us brilliantly. We haven't used all the ancillary features of the software yet, but I'm sure we'll explore them.
PROSWe have a complex email signature with several pictures in it. It often would become completely mangled on the recipient's end. Brandmail completely solved this problem, and the signature appears consistently professional regardless of the platform.
CONSI'm not the tech-iest person and the setup and management is a little fiddly. But the customer service is so outstanding that it really obviates this concern. They will literally walk you through more complex things or even do them for you. They are also incredibly willing to adapt to your company's unique requirements, and our situation was really demanding, with multiple signatures and variations required.
Vendor Response
Dear Jerry, it's been such a pleasure working with you and the team. We loved solving your unique challenges and are up for any more you may want to send our way!
Replied December 2020
Krysten
Insurance, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
BrandMail empowers employees to deliver a consistent brand experience
We have had a fantastic experience with the BrandMail team thus far. The Brandmail team are always super efficient and flexible to meet our business needs!
PROSBrandMail is so easy to use and the consistent branding that appears across all emails is fantastic. BrandInsight provides useful information into which campaigns are working, who is using the solution and what solutions they are using the most. This is particularly important for our business which relies on email as a key communications tool for engaging a large member base.
CONSWe are happy with all Brandmail functionalities and service received!
Vendor Response
Dear Krysten, thank you so much for your review. Your input is always so welcome. One Loyalty relies so heavily on email and the team has helped us progress the offering with all your great ideas and input!
Replied July 2020
Megan
Telecommunications, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Brandmail Review
Overall experience with the product and company has been fantastic - their support tends to be same-day resolution.
PROSBrandmail offers digital signatures and the ability to load collateral and NB documents right into the outlook menu toolbar for easy accessibility. It also has a host of other features like mailer templates for campaigns and the ability to save time with pre-populated, repeatable mail templates.
CONSThere isn't much I don't like. It would have been nice to have a mail tracking feature (opens, reads, click-throughs) but I guess that is bordering on campaign management software.
Reason for choosing BrandMail
There were no alternative products that we were aware of.
Vendor Response
Thank you Megan! It's never easy to meet the requirements of technologists, particularly the size of this group. So we really appreciate your input and look forward to your feedback on the new campaign enhancements in the latest BrandMail version.
Replied December 2021
Ernest
Computer & Network Security, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Brandmail
Great Product, easy migration from our previous signature program. Excellent support and responses from the team at Brandmail. Would recommend without hesitation.
CONSAbsolutely nothing at all. Very happy with product and support
Reason for choosing BrandMail
Secure branding and BrandMe page. No one has anything like it
Michelle
Banking, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
amazing product that every business should use
use it on a daily basis and with out it work would be more difficult.
PROSeasy to use with abundant amount of prepopulated data available at any time
CONSthere is nothing to dislike about the product. it delivers every time.
Nicole
Verified reviewer
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
BrandMail - If you are not using this solution, you should be!
Superlative - client-centric, solutions-driven, brand-focused, clear communicators.
PROSThe solution is exceptional, but I would say hands down, its the people employed at the firm. Upper management to designer - every single person wants to see your firm succeed. They are proactive, responsive and a pleasure to deal with. I look forward to learning more about the admin portal and how this can further support our business. I felt they had a vested interest in my success and in wanting us to cross the finish line.
CONSI don't have anything negative or constructive to add.
Reason for choosing BrandMail
They did what no other firm could do for us, in use and service. It was a difficult use case and they stuck with us. They were true partners and problem-solvers, during a difficult migration.
Pete
Verified reviewer
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
BrandMail makes it so easy for us
Excellent - whenever we encountered problems they helped with trouble-shooting very quickly
PROSThe flexibility offered - so easy to make changes and adapt for screen sizes. It renders consistently across a range of devices
CONSNothing in particular. It is more expensive than alternatives but you get what you pay for.
Reasons for switching to BrandMail
Needed more flexibililty and a more professional look
Dave
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Excellent Templates and Team Consistency
Easily producing templates, which are accessible to everyone on the team and increase our efficiency
CONSThe lag time from choosing a template to it loading
Vendor Response
So glad the mail templates have created some efficiencies for the team, besides the consistent signatures across devices. Check out our latest BrandMail version which has some new enhancements for the mail templates ;-)
Replied December 2021
Linda
Internet, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Instant professionalism on my email signature.
The installation was quick and easy. The support and assistance from BrandQuantum is next level. The design they did for me is beautiful.
CONSIt takes a little bit of time to learn the admin interface.
Reasons for switching to BrandMail
The branding software was not that customisable. If you didn't want to use the existing templates you needed to do your own coding.
Merel
Renewables & Environment, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2023
Pleased with this choice
We are rebranding, we also wanted to manage signatures better. After searching for a while I came across BrandQuantum, they offer a suitable solution for every taste. I am also very happy with the banners they help me design. I think the price/quality ratio is really tremendous.
PROSFrom the first contact, I noticed the dedication of BrandQuantum's team. I have rarely worked with a company that was so helpful and prompt. I am extremely impressed with the personal attention and thoughtfulness in our process.In addition, the product is easy to use, very clear and has a nice look and feel.
CONSNothing. So far, I have not experienced any downsides.
Reason for choosing BrandMail
The personal approach from BrandQuantum.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Brandmail making a differnece
One tab with access to all recources at hand. Easy product to install and work with all our PC`s.
CONSThat I need to sync to get the data would be nice if sytem can sync in the background.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Fantastic product and support!!
BrandMail has provided us with an easy and scalable solution to manage our email signatures and templates. It also provides consistent, professional branding across the organization and we love the event and site advertisements we have included with our banners.
PROSEasy to deploy. Easy to use. AMAZING support team.
CONSNo complaints as of yet.
Damian
Accounting, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
BrandMail is Excellent
I love the ease of use as well as the user interface!
CONSI have yet to find anything I dont like about BrandMail.
Vendor Response
Thank you, Damian! It's been an absolute pleasure working with you. Watch this space for those feature requests you wanted ;-)
Replied July 2022