--- title: "Everbridge Mass Notification Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Everbridge Mass Notification. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Everbridge Mass Notification is a good fit for you!" source_url: "https://www.softwareadvice.com/emergency-notification/everbridge-mass-notification-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Emergency Notification Software](https://www.softwareadvice.com/emergency-notification/) / [Everbridge Mass Notification](https://www.softwareadvice.com/emergency-notification/everbridge-mass-notification-profile/) / Everbridge Mass Notification Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/emergency-notification/everbridge-mass-notification-profile/) Reviews [Alternatives](https://www.softwareadvice.com/emergency-notification/everbridge-mass-notification-profile/alternatives/) # Everbridge Mass Notification User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 22 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 3.6/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 12 reviews (55%) - 4 stars: 8 reviews (36%) - 3 stars: 1 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (5%) ### Most mentioned cons - It's also difficult to create rule-based groups. - The contacts management can be cumbersome. - dollars per customer service, as in too many dollars fro what the product offered ## Everbridge Mass Notification customer reviews Showing reviews 1-22 of 22 (page 1). ### A Decent "Collaboration" tool - Overall rating: 3/5 - Reviewer: Syed Saqib A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A good tool for live environments where issues are realtime and SLA's are short and need urgent work to be done #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Reachability to people cannot be made easier. Lets you work with great mobility Very intuitive user interface. #### Cons Should provide a feature for knowledge base articles or documentation to be stored Should also provide more flexibility in duration of broadcast Should improve the navigation --- ### Reliable software trusted by large companies - Overall rating: 5/5 - Reviewer: Amanda C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reliable system that does the job. Only issue is the emails ask us to click a link to acknowledge receipt, however our internal IT policy is to avoid clicking on links for security reasons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reliably send notifications via phone call, text and email #### Cons The use of links to acknowledge receipt of the message --- ### Shivani’s review - Overall rating: 4/5 - Reviewer: Shivani B. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros API integration with our HRM tools and maintenance #### Cons Less number of fields for the mass notification --- ### Crisis Management Tool for Our Teammates - Everbridge Mass Notification - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Everbridge is a core foundation to our risk and security program. It allows us to quickly get a hold of our teammates and make them aware of any event that may impact their health or safety. It also allows them to respond to notifications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Everbridge is very simple to use but very powerful. It integrates into our HRIS system, removing the burden of adding or removing employees (contacts). It allows us to create groups (manually or automatically). #### Cons Reporting and dashboard reporting needs to be improved in Everbridge. It's also difficult to create rule-based groups. --- ### Everbridge Review - Overall rating: 5/5 - Reviewer: Jon S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered I have used Everbridge Mass Notification with multiple organizations. The ability to get the message out to large groups quickly, especially in emergent situations is absolutely critical. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to quickly communicate to an entire organization or specific group of people in a quick efficient manner. #### Cons Sometimes the different modules feel disconnected from each other in design and use. #### Reasons for choosing Everbridge Mass Notification Unknown. This product was implemented prior to my tenure with my current organization. --- ### Polished, effective tool- but pricey - Overall rating: 4/5 - Reviewer: Benjamin C. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a nice looking program with a somewhat intuitive flow when you understand how it works. At first glance it looks confusing, however, after using it once or twice it becomes more apparent on how the flow works. It is very expensive, especially compared to other programs with similar features. The contacts management can be cumbersome. For example, if a contact is part of multiple organizations, (i.e. police officer/EMT) you want them part of different lists, you need a unique "employee identifier" for each entry which is cumbersome when this contact would switch badge numbers for a promotion or something similar. It would be better to be able to list this contact with "skill sets" so you could select everyone with that skillset instead of having to select different contacts from multiple agencies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Functionality: 4/5 #### Pros This software is extremely polished and professional looking. It is not very complicated once you get accustomed to the software which does not take very long. #### Cons The cost. This platform is EXTREMELY expensive compared to very similar products. Another platform with VERY similar features is almost half the cost. --- ### Best notification system - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software is very easy to use with a lot of powerful features. All messages can be send in mass which is very impressive #### Cons pricing is high compare to other alternatives. Reporting and dashboard reporting can be improved even more --- ### everbridge - Overall rating: 5/5 - Reviewer: Cindy M. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use this product often during the week and am very pleased with it #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I use this product every time we have to do a mass notification through the PD or Fire department. It is the easiest product ever! #### Cons To be honest there is not anything I don't like about this product. Its functional and so easy to use. Everyone gets the notification at once and is alerted via phone or email --- ### Easy Solution for Notifications - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This tool has come in handy. For example, we were able to notify county residents to avoid a deadly gas spill on a highway that was closed off. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the ability to notify residents within a drawn geographical region. #### Cons The one thing I least like is that in order for persons to receive notifications they would need to subscribe prior. We overcame this by promoting the service. --- ### A Tool That Offers Cohesive Emergency Notification Process With Built-In Alerting Function - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Everbridge, in conjunction with organization's internal ITSM technology, facilitates consistent, glitch-free, prompt and complete communication every time to responders and stakeholders. Based off of the preconfigured business rules, Everbridge covers emergency alerting for IT outages, Cyber Security Breaches, Power Outages and Major IT Escalations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Everbridge adds notable business value by adhering to right IT Service Management processes and ITIL standards which significantly reduces negative impact of operational issues, improves productivity, saves production slowdowns and expedites communication for critical outages/incidents. This tool complies with organizational and industry guidelines, which is really an important factor. #### Cons Customization from Administrator's standpoint can be improved in order to let the Admin can make changes to default message templates as well as can edit reporting capability, per business and process owner's requirements. #### Reasons for choosing Everbridge Mass Notification I was not included in the business team which made this decision --- ### Everbridge - Overall rating: 5/5 - Reviewer: Tom C. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Resident mapping function- easy to quickly send out mass notifications based on locations of impacted area #### Cons Still seeing issues when it comes to the traveling employees at airports. It is not always accurate. --- ### Great Notifications System - Overall rating: 5/5 - Reviewer: Kenyatta I. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My team members all love how simplistic this software is. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I was able to get a demo before purchase for global company. Love the ease in use. Users caught on quickly after demo. #### Cons The cost..... compared to our previous system this was a little more.... but you get what you pay for. --- ### Mass notifications - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Relations - Company size: 5001-10000 employees - Product usage: Used other for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Everbridge is a great system that notifies all contacts on your account with the emergency or notice needed. Notifications are sent out to every email, phone number or cell phone listed on the contact account so it will be received in many forms. #### Cons Everbridge sends the notice out to each contact phone number at the same time. For example a work phone number and a personal cell phone will ring at the same time. --- ### Everbridge Alerts - Overall rating: 5/5 - Reviewer: Donna K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far it has been great! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is very efficient and fast. One think that bothers me with apps is that they can be slow and often lag with responses, but I have noticed when our company sent a mass notification, I quickly received it and the options to respond that I have received the notification was very straightforward. It definitely is a great way to notify large groups of people particularly with alerts that could pertain to safety for everyone to be aware of. I'm looking forward to seeing what more this app can provide. I even found the option of sharing my location so I can receive notifications from the surrounding area which reminds me of the Ring app but is also for convenient as this would be more aligned with me job rather than my home. #### Cons So far not much that I have to complain about. It works as it should and I have not noticed any glitches or issues. Perhaps if there could be an option to allow a sound that comes up when an alert is sent that is immediate as I am not always looking at my phone especially when it is on silent. --- ### Great mass communication tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used other for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros the ability to send out a message in multiple media formats instantly and the ability to track responses make this a great tool #### Cons how easy it is to send out a false message accidentally. --- ### AlertSense Killed Everbridge - Overall rating: 1/5 - Reviewer: Jim M. - Verified reviewer: Yes - Industry: Government Administration - Company size: Self-Employed - Product usage: Used other for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. inherited this system and switched when ALertSense came along #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing! Ease of use and customer service were poor. #### Cons dollars per customer service, as in too many dollars fro what the product offered --- ### Solution for a large group - Overall rating: 4/5 - Reviewer: Courtney O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used other for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros You can get the word out (or call for help) quickly. Especially during a disaster. #### Cons Sending the alert itself could be more convenient. Since you have to get back to a computer. --- ### For when the message has to get there - Overall rating: 5/5 - Reviewer: Darlene B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used other for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to keep in touch and up to date with emergency or necessary information. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software is very easy to use. All messages are sent in mass with the option to reply as received. #### Cons Repeated updates can be annoying. Instead of a single message, every update is sent whether or not information changes. --- ### Does exactly what it says it does - Overall rating: 4/5 - Reviewer: Harry D. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used other for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has helped support our business continuity planning. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros End user experience works a treat and is straightforward to set up. #### Cons I haven’t experienced any cons yet, as the system is fairly simple. --- ### Easy to use for giving office access and permissions - Overall rating: 5/5 - Reviewer: Manju S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 5001-10000 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Its gives digital Id to the visitors in the office with time stamps. Great for conducting interviews and office gatherings. Its pretty straightforward to use. Keeping the database of them is also very easy. The notifications comes on multiple channels. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Its very easy to use. We use it for granting access to visitors in the office premises. The notifications are sent on multiple platforms within no time. Also it saves a lot of paper work. #### Cons Needs specific person approval to create the ID and granting access. Its not app's issues per say. --- ### Everbridge Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been good and beneficial to help everyone stay informed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like a quick way to be communicated about building/road closures. Versus waiting for a text message or a phone call if any. #### Cons I dislike having to have the app on my phone for something occasionally/rarely needed. Wish there could be a mass email program. --- ### Everbridge Tool - Overall rating: 4/5 - Reviewer: Stephanie T. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the ability to be able to record your own voice for phone call messages. This was a nice touch. #### Cons The training was lengthy and difficult. It was also very hard to focus on listening to training sessions with a computer voice and not an actual recording or teacher. The platform was complicated and not always user friendly. --- Everbridge Mass Notification Reviews, Pros and Cons - 2026 Software Advice