Based on the feedback we received from our event participants, the software has been very easy to use, which is very important to our Charity.

I signed on to this program because it used to be FirstGiving and they had a very responsive support and customer service department.

No customer service other than emails. Adding additional institutions go into a black hole with no follow up by CS.

I love the software, I run an event entirely on my own each year & the platform is so user-friendly.

I like the setup and ease of entry of donor information and tracking how much donors give.

I never feel like my questions are irrelevant. The support team helps me learn more about the program, which I am very thankful for.

I am less than two weeks in and very frustrated.

The overall experience has been positive and does help us keep track of our donor database and donor amounts, which will help us create a capital campaign and other fund-raising opportunities.

It's clunky, hard to navigate and use, expensive. The user interface looks and feels very dated.

I have had to complain twice about the same technical issue. The problem takes weeks to get fixed.

Effective, courteous and well explained, excellent customer service.

It's low cost, it was easy to put the donate widget on our website, you can store a fair amount of information in donor profiles.

It's very user-friendly and easy to navigate and share with others.

Some parts of the interface don't work and it takes weeks for the company to fix. Only three customer service people tend to the entire country; very poor efficiency.

This is one of the most easy fundraising software programs to master. Super user friendly and easily adaptable to any event or organization.

I like the support team and the reasonable cost. I also like the way reports are set up and accessed.

Easy of use still learning all of the uses and how to use it best for my organization and my board members.

Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is.

Thanks for all the support... every time I called I received excellent customer service. The First Tee of Dallas, who has also expressed having a great experience with FirstGiving, referred us.

I have no recommendations for others utilizing this software.

We have been using Bidding For Good for many years and it just keeps getting better.

I don't like the many difficulties I had setting up site and having to rely on customer support for some of the administration.

I had a lot of trouble this year loading pictures to illustrate my items. I've never encountered so many error messages as I did this year.

This product is easy to use, and provides me with a safe, secure and trackable way to make a donation.

They have been able to reproduce the excellent, user friendly software that was on the desktop and put it in the cloud.

I have been having issues for days and no response other than one email this am saying they left a voice mail for me, when there is no record at all on my phone of a call coming in from them.

Thank you FirstGiving, but a BIG THANKS to Nick and Camille for doing such a great job everyday in helping people and organizations like the Ronald McDonald House produce successful events.

They are always a pleasure to work with and answer questions as quickly as they can.

Giftworks has been a very good fit for our small non-profit:  cost wise, ease of use, and features.

It's all online, has easy copy and paste inserts, and API access for more complex scenarios.

Bidding for Good is easy to use and looks nice to the end user.

Setting up site was far more difficult than advertised.

Customer Service is the Absolut worst!!! I have never been treated with so much disrespect.

They gave us some BS excuse about writing it from the wrong account but more than a month later and we haven't received our money and now they aren't answering our emails.

The interface feels a little clunky, which is what you'd expect in a way, but I think it can make it hard to navigate sometimes.

Our success and experience with FirstGiving has been great. One of the criteria in selecting fundraising software for our Charity was support; what type of support would be offered and at what level.

We received donations via FirstGiving. The check we received from FirstGiving BOUNCED (seriously, bounced).

I'll look to sue the company for our money back if we can't get the help we need. This is the last time we will ever use Firstgiving/Panorama.

The software is really easy to navigate, and when used properly very easy to use.

I have recommended the software to others who are equally as happy with the results.

Once you set up an event, it's fairly easy to duplicate and set up any future events for each individual location. The Tix software looks like it's a part of our site once integrated.

Love working with this product and support staff is amazing. Every issue is dealt with quickly and very professionally.

Tix is too good to be true, yet it is all TRUE. Not only did it save us money, but it has made our day to day tasks much easier.

She was always easy to get a hold of and offered detailed help both to assist and enable to do it oneself. This was a much better experience when we were switched to be under her care and management.

It was literally a day from hell that we hated. Now, we simply sit back and watch.

They are very responsive and I like the program and service so much I have recommended it to other schools and arts programs.

The seating chart set up at no cost was also a huge help. Customer service is great and they are always making the product better.

The customer service is great. Any time that we have needed help our customer service person has been right on top of things.

Not one staff member every complains. Not one customer ever complains.

Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them.

Overall Tix.com has done a great job for my company. Patti has been outstanding and always eager to help with any issue that may arise.

Customer Support is amazing - they quickly helped us with a glitch that occurred on our end with our payment processor and saved the day when we had just launched sales for a big event.

She's always quick to help and a wealth of information. Turnaround time for new seating maps, special accounts and web coordination has been super.

They get frustrated when they reserve a seat then have to request a password-- then the seat is reserved in the system but they cannot access it.

I saved a lot of valuable time using Tix.com. Also by using tix.com it saved a lot of paper work for the sales of tickets.

I have been using Tix.com for a few years now and it's been a great and helpful product.

Tix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides.

Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.

The service is great, the product is awesome, and they have an extensive help center to help answer any questions. The ticketing service itself is intuitive and easy to use.

She knows her stuff quite well and she is very good with what she is doing. She is also an effective trainer.

Great ease of use and ability to display and access the relevant customer information needed.

Software is easy to use and is customer friendly. I love the option to have donations accepted through the ticket sales.

It is user friendly for me and my whole staff. I have to train students and they are wonderful following my direction.

I have been incredibly pleased with the Customer service and technical help. Silvia Mahoney and Sergio Rodriquez are always incredibly helpful.

The only complaint I get from our box office people is the difficulty of making changes to a customer order.

I needed ease of use, dependability, scalability, performance and excellent performance all at a good price. Tix has delivered all of that and more.

US Dollar

FrontStream’s fundraising software helps nonprofits and socially-responsible corporations raise and process more funds.

Panorama helps plan, create, execute and measure the successful of fundraising campaigns and charity events.

The interactive web interface helps nonprofits expand their donor base, manage event registration and donor communications. With prebuilt customized templates, users can create branded, personalized nonprofit page where they can tell a meaningful, personal story about their cause and create the awareness needed to raise funds. The software also includes a secure transaction engine that makes donating a seamless, hassle-free part of the process. Panorama creates a page with a unique web address that users can share with friends and family via email and social media.

In addition to free personal support for all their organizations, Panorama also provides reporting on all events and supporters, offering complete visibility into campaign success and donor relationships.

LongDescription

Recurring Giving

Electronic Payments

Online Giving

Payment Processing

Recurring/Subscription Billing

Live Auction

Watch List

Contribution Tracking

Social Media Management

Sponsorship Management

Registration Management

Calendar Management

Member Database

Accounting

Email Marketing

Mobile Access

Buy Now Option

Ticketing

Gift Matching Management

Grant Management

Bid Management

Mobile Giving

Membership Management

Silent Auction

Absentee Bidding

Fundraising Management

Event Scheduling

Social Media Integration

Website Integration

Budgeting/Forecasting

Alerts/Notifications

Reporting & Statistics

Attendee Management

Volunteer Management

Reverse Bidding

Event Management

Auction Management

Billing & Invoicing

Receipt Management

Pledge Management

Website Management

Customizable Branding

Reporting/Analytics

Customizable Forms

Donation Tracking

Summary Reports

Social Promotion

Online Bidding

Online Auction

Donor Management

Campaign Management

Inventory Management

Credit Card Processing

Contact Management

Contact Database

PCI Compliance

For Nonprofits

Personalization

Mobile Alerts

Online Forms

Customizable Reports

Attendance Management

Event Tracking

Data Import/Export

Email Templates

QuickBooks Integration

Event Ticketing

Activity Dashboard

Dashboard

Third-Party Integrations

Online Catalog

Time Tracking

Activity Tracking

Ad hoc Reporting

Customer Database

Campaign Segmentation

Forms Management

Email Reminders

ACH Payment Processing

Email Management

Customizable Templates

Accounting Integration

Interaction Tracking

Goal Setting/Tracking

Task Management

Communication Management

Scheduling

Volunteer Recruiting

$900 Annual Subscription Fee + Transaction and Credit Card Fees

Auction Transaction Fee + Credit Card Fee
5% + 2.5% = 7.5%

Peer-to-Peer Donation Fee + Credit Card Fee
5% + 2.5% = 7.5%

General Donation Fee + Event Registration Fee
1.75% + 2.5% = 4.25%

Email/Help Desk

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Panorama 

Live Online

Webinars

Documentation

Videos

Tix is a cloud-based solution for online and box office ticket sales and donations. Features include event management, access controls, social distancing, multiple seating options, and more.

Tix provides users with customer relationship management capabilities such as email marketing and customer history tracking. Users can use the solution to process donations or membership sales while also utilizing the program to offer discounts to buyers based on their purchase history.

Additionally, Tix features barcode scanning, a built-in reporting and analytics engine, and customer-information encryption that can communicate using industry-standard 128-bit SSL encryption technology. The solution can be accessed via multiple mobile devices including tablets and smartphones. Tix is PCI Level 1 certified for secure payment processing.

Pricing is on a per-ticket basis and support is offered via phone and email.

Support Ticket Management

Season Tickets

Employee Management

Surveys & Feedback

Customer Data Management

Barcode/Ticket Scanning

Access Controls/Permissions

Guest Accreditation

Real-Time Monitoring

Confirmation/Reminders

Online Registration

Mobile Ticketing

Kiosk Ticketing

Onsite Ticketing

Conferences/Conventions

For Film Festivals

Promotions Management

Online Ticketing

Online Payments

Survey/Poll Management

For Music Festivals

Marketing Automation

Seating Map

Event Calendar

Discount Management

Ticket Reservations

Print-at-Home

Drag & Drop

•	Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system)
•	Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices)
•	Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)

Panorama vs Tix

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