Tapgoods has allowed our company to perform all jobs through one system. It is great for all aspects of the rental business! It has kept us extra organized through its inventory and maintenance aspects! It has also made it very easy for us to "check-in" and "check-out" our items, preventing miscommunications between employees.

I love that Tapgoods has every feature you can imagine to help run a company! The "routing" feature is genius and has helped my team plan out our install & strike schedule in an efficient and faster way! Tapgoods has made it so easy to communicate with clients, quickly put invoices together, and keep things extra organized on the warehouse side of the business!

The site shuts down a few times a month (probably because of maintenance and updates) during work hours, preventing us from getting any work done.

I like it it took years to leave Quick Books but this was a better system and it's more personal not a line item stale system. My system reflects my website what you see is what you get. Not just a stock photo of something brand new never used before rental piece of equipment.

They have reps that call you and when you get a good one keep them. Good help is hard to find.

The system is always changing and sometimes you find an error or a thing you really like but it didn't evolve with the growing system it's like a child always growing trying to be better.

You are better of using an excel spreadsheet.

There are no good words to say about Tapgoods

Tapgoods never hold themselves accountable for their poorly launched products aside from sending out an apology email. There products cost you money and all you get is an email.

So far so good. Implementation has been a great process and the TAPGood's team responsive to our needs.

The system is extremely intuitive. We are currently in the implementation phase of the software and training everyone on how to use it. So far, everyone raves about how easy the system is to use. Everyone knows that training on these things takes time and isn't the easiest thing to do. This system is so well designed that it has made this process, so far, seamless.

We use a multilocation feature since we have multiple warehouses. Since we have numerous warehouses, we tend to move equipment between warehouses. This system was supposed to manage this process by covering every step of the process, but it did not. However, we made them aware of its shortcomings, and they have already made upgrades to the software to accommodate. So what started as a con turned into another reason we made the right decision.

There's not another platform you can't do what TapGoods offers in excel or just creating you know template invoices and trying to keep track of inventory as it's coming in and you're trying to build your inventory and build you know the business, there wasn't really anything that provided what I needed and so that's why I looked to TapGoods.

The onboarding process can be quite detailed but it's understandable given all of the elements that TapGoods is able to assist on. It's not as much of a burden if the implementation is spread out over a few months.

I love using TAPGOODS! It’s hard to remember life without it in all honesty. Everything’s super easy to use and I get customers on the phone booked, with a deposit paid in less than 3 minutes. Can’t beat that

If I could add any feature it would be automatic review capturing for google and Facebook. Other softwares can do this and filter out the bad ones. I pay for another review generating software so it would be nice to have that in this one

Thanks to TapGoods, our business transactions and customer interactions became smoother and effective. It helps us keep organized and communicated at all stages of the rental process preventing rental problems or delivery issues. Also, the app's look and functionality make our company appear more professional and approachable. Our customers love using the app and are more responsive than ever.

TapGoods interface is user-friendly and intuitive, making it easy for our customers to sign documents and approve quotes in no time. Now we are closing more sales and have fewer issues during the rental process. Also, we like the fact that Tapgoods offers all in one business solution for rental companies; It's always listening to us and is open to suggestings to keep improving the app. Its support team provides immediate responses and solutions. It's awesome!

Since TapGoods keeps improving its app constantly, sometimes a few app errors will pop up, but nothing out of the ordinary. Its support team will resolve any issues quickly.

Overall a very positive experience and one that has helped streamline our business.

TapGoods Pro has been a great tool for us and a definite upgrade from our previous software. The ease of use, the email template options and the ability to send our clients a link to sign and pay their order has limited the amount of time we spend going back and forth with clients and has automated and streamlined our process. The support team has been great and answering our questions and they continue to push new features and upgrades to the software. While we aren't currently using it we are excited about the possibility of upgrading to the TapGoods Storefront in the future to connect our website and our software - fully integrating everything.

There are a few features we'd love to see added to the software but have already told the support team about it and we are confident they are items that will make it into the development schedule as they have been very good to address any requests we have had.

It's been great. I think the worst part of the transition has been the pandemic and coordinating two teams. But even with all of these hurdles, TG has remained easy to work with and there for whatever we need. Changing your rental software is insane, I get it. We used POR for over ten years. TapGoods makes the switch quick and easy. And that's not even talking features once you get inside "the club".

The software is built for the modern user. With everyone using devices these days, it just simply makes sense that your professional software would match the same aesthetic and digital ergonomics. From front facing features that make your employees lives easier to great global settings and multiple data export options, every single member of your organization will FEEL the difference from other programs.

Always very small things, but with minimal and efficient communication, TapGoods runs frequent sprints to alleviate your pain points inside of the software.

Extremely user friendly and their support staff goes above and beyond! This system is very easy to navigate and will make training new team members much easier in the future. I love that we are able to track our inventory with ease, report damages, and keep our team in the know about the status of each piece of equipment we have. Their customer service team is first class and has been phenomenal to work with through out this process!

So far we have thoroughly enjoyed our new software!

Awful. No better words to describe it.

We have daily issues with this software not working correctly. Their servers are so bad that most of the time you can't even download pdf files without them hanging up. A person responds when you have an issue but they would rather tell you how they can't replicate the problem than do anything to fix it. They ask for recs on what they can do to make it better and then do nothing to improve the functionality. Using TG has cost my company time and money because of it not working. I wouldn't recommend this to anyone.

I don't like that it doesn't work properly on a daily basis and I have to keep asking for help, and then getting none

Anytime I have an issue or suggestion they reply super fast. They take all of my suggestions into consideration and I have seen almost all of my requests implemented. They really care about creating the best working product for their client.

The software hands-down is the best I’ve seen in the event industry and I’ve done a lot of demos. Most importantly, I absolutely love their customer service team.

The only thing I can think of at the moment is a comprehensive overbook report.

1 out of 5 stars save your time and money and use something else

When the routing was working it was good however after 3+ years of dedication to this product I am at my wits end with all the bugs and issues.

The customer support specialist calling me a liar about a functionality despite me being a customer longer than he has worked there.

The order processing and payment / signature receipt process is very streamlined. Also the scheduling and dashboards are very informative and easy to use. It works great on any desktop or mobile device as well. It also has good flexibility for making up orders. The company is great to work with - their support is excellent and they listen well to improvement requests.

The only downside is the reporting is a bit limited. I use Quickbooks desktop and I need to pull a lot of info manually to enter into quickbooks, because the reports can't export it all. However, I know they are working at this and I think it will come with time. They are constantly improving it and have made it feature rich.

TapGoods has greatly helped us in not having to do duplicate work on the delivery logistics side. We can handle everything from just one software (TapGoods), vs having to use multiple systems. It's been a time saver!

• Takes in to account every detail of the logistics side of the rentals business. • Amazing customer service and development team who are always looking to make improvements based on your feedback. • Mobile friendly

• At first there was some functionality missing but they have been extremely fast at fixing any bugs or making new features come to life!

Excellent Customer Service, very open to help, reply back when you ask about a problem is super fast. System is very friendly. They help you to set up everything with no extra cost which I found the best.

easy to use, Customer service is A+, stress free all the way from start to finish, For all the support and help you received at all time it is very inexpensive.

Nothing, At this point I like everything

We are now able to schedule staff and transportation directly within TapGoods PRO's system. Our previous vendor did not offer this option. TapGoods PRO has also drastically reduced the amount of admin time and paperwork for each event.

TapGoods PRO makes my job easier. I am able to quickly check availability of products, send invoices and prepare event paperwork for our warehouse and delivery teams.

We've been using TapGoods for about six months and no complaints so far! Their team is quick to respond and always open to suggestions to improve their product.

Excellent

The dashboard and operations features make it easy to be able to integrate all of our rental event and staffing needs.

That you need to pay to add additional administrators

I love the fact that you can easily create an inspo board that the customer can visualize thereby solidifying an easier sale. Seamless transition from my old system. Great support in a timely manner.

Switching over your rental software can be a time consuming and daunting task. TapGoods makes it so easy that it can be done with very little downtime. The support is AMAZING!!

A very minor issue but no spellcheck in the email section.

From the beginning, our experience has been very positive and rewarding. Our clients are very pleased with the system which provides a positive image to our company as well.

We love how easy it is to use and how thoughtful it is as well. From the beginning to the end of each rental, it works with us and the client as an assistant adding information about each customer and their needs while making it easy for the customer and the company through the whole process. The automatic emails are fantastic! When needed, the support team is very responsive as well.

The fact that it cannot be accessed without internet access is the only drawback.

This software has definitely helped us streamlined our processes as we grow as a company. It is very user-friendly and they really kept the rental industry in mind while building this. Our onboarding specialist is amazing and she has done an awesome job with helping us get everything up and running.

There are some features we felt were missing or could help streamline our processes more but TapGoods is great about listening to those concerns and working with you to find a solution or adding it to their list of features to add.

The transition from our old software has been seamless. TapGoods is easy to learn and implement. As a new user, it has already made our lives much easier. Excellent system for tracking inventory.

So far I have no complaints with this software and look forward to learning more of its capabilities!

[SENSITIVE CONTENT HIDDEN] and crew were super helpful when we were looking at making the switch to TapGoods PRO. They are very knowledgable and after we made the switch to TAPGoods PRO, they did a great job training our staff on the new software. The software is very customizable to your business/industry. It is also very easy to scale depending on size, all while maintain company standards.

I am still trying to find the first thing!

Before TAPGOODS, we did everything manually and had no way of tracking items in our inventory or knowing what sells or doesn't. Not anymore!

Ease of use. Its very user friendly and easy to log on and create quotes and invoices!

I wish it came with a magic genie that entered all of our inventory items in seconds, rather than me having to enter them all individually. TAPGOODS actually entered pages of inventory for us from excel sheets we sent to them!

This product covered all my needs for surf board, bike and golf cart rentals at the beach.

There were some problems with branding the supplied landing page as my own, but I believe that would have been solved with a higher-tier service.