All CocoFax Reviews
1-25 of 49 Reviews
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Anonymous
201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
HIPAA Compliant electronic faxing
Cocofax is the best electronic faxing tool when you must remain hipaa compliant in the healthcare industry. It is also very user friendly.
CONSIt is not specific to CocoFax, apparently there is no way to "fax" without a fax number. It would be great to not need a fax number.
Vendor Response
Hi there, We're so happy that you are pleased with CocoFax. We strive to deliver the best customer experience, and it makes our day to know we have accomplished just that.
Replied September 2021
Heather
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
People do still fax
Technology is amazing, from my little phone and with the receivers printer paper. A show ready menu or cost evaluation is instantly and professionally in the hands of the person I need. New meaning for "From my Kitchen to Yours".
PROSNow.we are closed and still working but from home, like kitchen table office. Ideas for menu design, ingredient list and all restaurant needs are bring upgraded and shared with each other. Our food purveyor wanted a fax sent so he had an immediate hard copy. A fax? Coco Fax read the easiest and said it did everything we needed. Fast download, Coco Fax easily got the documents ready to send, we could preview and edit and get a fax number for the restaurant, on my phone. It did everything it said and I was easily able to fax a professional document to the person I'm relying on to reduce food costs so their Chef could prepare the menu on site.
CONSI can't complain, download was quick and does not take space or run down battery. Compatibility was perfect and my papers were faxed with speed, how I wanted and it was from my kitchen table.
Reason for choosing CocoFax
The description was fact by fact and simple. There was no building up with fluff and fill. Coco Fax does this, this and this. Peroid. Ok sold, and it does what it says.
Reasons for switching to CocoFax
I had a new phone with no faxing app downloaded. I searched and saw Coco Fax, the name stuck out so I downloaded and sent faxes.
Vendor Response
Hi Heather, We are incredibly grateful that you took the time out to share your feedback with CocoFax. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience, it means the world to our entire team!
Replied July 2021
Shirley
Alternative Dispute Resolution, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2024
Absence of Customer Service
Was great until the server stopped working on March 13, 2024
PROSBest service especially when calling landlines with fax machines attached
CONSThere is no response from the sales team or customer services
Mark
Verified reviewer
Staffing and Recruiting, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
CocoFAX NO
I WOULD NEVER RECOMMEND COCOFAX TO ANYONE
PROSNOTHING
CONSNO CUSTOMER SERVICE RESPONSE, SENT AT LEAST 10 REQUESTS FOR A REFUND AND NEVER GOT A RESPONSE
Henry
Management Consulting, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Online FAX services
Avoiding a land line and the cost of service.
PROSI don't need a separate line for sending or receiving FAX documents.
CONSI have not yet found a FAX template that I could use outside of email.
Reason for choosing CocoFax
I prefer to work with Google browser, some were Windows 10 based, but not Google.
Reasons for switching to CocoFax
I knew there were multiple companies that would help me do without buying additional equipment. I looked at several, but chose your product.
Vendor Response
Hi Henry, We are incredibly grateful that you took the time out to share your feedback with us. I'm going to pass along your request to our product development team to see if they can consider the template feature. I'll be sure to keep you updated.
Replied August 2021
Anonymous
2-10 employees
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed September 2020
Work needs to be done- good concept
The software is very easy to download and get set up. The user interface is slick.
CONSWhen it times comes to fax you enter the fax you must go through and hit the add recipient button. That button should be a different color because it seems optional. Last, the app only sent a handful of faxes correctly and it did not receive faxes at all. I had my employee use a real fax machine and I received faxes perfectly. So it appears there is a glitch between sending to and receiving faxes from a real fax machine.
Reason for choosing CocoFax
Because i had used fax before and was not sure if they received faxes as well. I was looking for a internet fax solution that sent and received faxes without incident.
Vendor Response
Hi there, Thank you for you review. We are sorry at this time CocoFax failed to meet your expectation. In fact, you can save the number as a contact so you will not have to enter the fax number again. The color is grayed out and will turn green just to let you know that you have entered a valid number. As to the receiving issue, there could be some glitch. You may kindly let us know via chat or email and we would be more than happy to help. Feel free to message us at support@cocofax.com if you have any further questions as we are always here to help.
Replied September 2020
Ed
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2021
Support nonexistent
limited
PROSNot sure too early to tell It could be goo just don't know yet
CONSNo user support I am having and issue and there is no one to contact
Vendor Response
Hi Ed, Thank you for bringing this to our attention. I'd like to sincerely apologize for the experience you had before. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future. If there's anything else that I can help you with at the moment, please feel free to reach out and I would be more than happy to help.
Replied August 2021
Lisa
Computer Software, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2020
CocoFax came to my rescue!
I’m so happy with how easy it is to use, when I get a job somewhere in the future I would definitely get a license for it when I need to fax something again.
PROSI needed to fax something urgent without leaving my house. CocoFax allowed me to use a free trial, get the faxes sent and received a resolution to my problem within days. Without it I would have had to enter the COVID zone of FedEx and as a high risk person CocoFax literally saved my life!
CONSI received a few faxes that were not for me so someone is missing them.
Vendor Response
Hi Lisa, Thank you so much for your insightful feedback and top-notch review. We greatly appreciate your feedback and do apologize that you have likely received any spam faxes. The team will look into it. Feel free to reach us at support@cocofax.com
Replied August 2020
Edith
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Fast and simple
I love this online fax service which saved my time waiting around the fax machine.
PROScocofax enable me to port my number in so that I can better manage all my fax numbers.
CONSNothing dislike right now. Technical support reponses so fast whenever I got a problem.
Vendor Response
Hi Edith, Thank you for your review. We truly value your feedback and look forward to hearing more from you more often.
Replied August 2021
Anonymous
1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Best Fax app services
The provision of a free fax number makes CocoFax outstanding. The ability to send fax from computer and to send fax from Gmail has been made easy with CocoFax.
CONSI feel there should be a manual for how to fax from iPhone so that users don't undergo the stress of looking it up.
Vendor Response
Hi there, Thank you so much for sharing your experience with CocoFax. We're sorry to know you have problems faxing from iPhone, actually you can find the guide in our help center. If you'd like to discuss how we could've made your experience better, please email us at support@cocofax.com at any time.
Replied July 2021
Randy
Medical Practice, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2022
Failed Inbound Faxes
It was good at first....slowly spiraled as important inbound faxes kept failing.
PROSEase of use. [SENSITIVE CONTENT] is a good customer service rep.
CONSThe software seems to be outdated or lines are old. 90% of my faxes started failing after 7 months of being with them. They would tell me its the sender's fault, despite the fact it kept happening with multiple senders. Come to find out they timed out. This means Coco servers are prehistoric. A 7 page inbound fax is to large and it will fail. The tech team will say...its the senders fualt....whatever.
Reason for choosing CocoFax
ease of access
Catherine
Religious Institutions, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2021
Coco Fax did not deliver
Not professional
PROSNo pros. Did not meet expectations as it did not send my fax properly or deliver tracking report
CONSHard to install, kept looping to home page, did not recognize my file had multiple pages, did not provide a tracking report
Reason for choosing CocoFax
Did not want to drive 20 minutes to the local Staples to pay for faxing at $2.00 a page. I still had to do this to meet my deadline
Vendor Response
Hi Catherine, We're so sorry about the issues you've been having with CocoFax. We know how frustrating it is when you failed to send faxes or download the app. However, there is a complex mix of factors for failed faxes like transmitting error, the destination number was busy on another call, etc. Please help us improve by providing us with more information. And you will receive the tracking report for faxes via email, we suggest you check if the report goes to the spam folder or you can directly check the status in the outbox. Regarding the app installation, could you please kindly let us know which version you need for better help? Or you can just try our web app on any device without installation. Moreover, we suggest you view the fax to check the page number at the top of the file after sending it. If you're open to discussing your experience further, we can be reached at support@cocofax.com.
Replied August 2021
Thomas
Information Technology and Services, 11-50 employees
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2020
Prodcut Trial Review
Great use, but painfully slow
PROSEase of installation, great user interface, great reporting and alerting tools.
CONSVery slow and takes very long time, even counting the factors that the receiving faxing machine is old , slow lines in receiving , etc.
Reason for choosing CocoFax
User Interface
Vendor Response
Hi Thomas, Fantastic to read about your experience with CocoFax. Wire transmission could be disturbed due to some unexpected factors. The technical engineer is looking into it. Should you have any additional questions or requires us in the future, please let us know at Support@cocofax.com
Replied August 2020
Matt
Logistics and Supply Chain, 1 employee
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
FUNCTIONALITY
2
Reviewed September 2020
Coco Review
Not Good. It took too long to generate/send a fax. Plus, when I attempted to upload a custom Word fax cover sheet it errored out. Therefore, I had to recreate a fax cover sheet, etc. Plus, the format was sloppy and didn’t look professional. Having an option to add fields to cover sheet and a company logo would be nice.
PROSThe concept of using email to fax. The concept is exactly what I was looking for.
CONSIt’s actual functionality. Performance was poor. Seemed intuitive but did function accordingly, as perceived. So it was not intuitive and experienced issues while trying to send a simple fax.
Reason for choosing CocoFax
Cheap and relatively quick
Vendor Response
Hi Matt, Thank you so much for taking your valuable time to share your experience with CocoFax. Your concerns will be revieve and considered by the time. We will manage to serve you better next time. Should you have any additional questions or require further support, please let us know at support@cocofax.com.
Replied September 2020
Bradley
Computer Software, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2021
When you can't send that critical fax...
Will be asking for my money back. I could have overnighted the document for 1/2 the cost. Not worth the money (or aggravation).
PROSThe initial low cost made the product attractive.
CONSInability to determine why a fax will not send. When you buy credits to send large faxes, you don't know how much to buy. The message on outbox just tells you there are not enough credits. I had 60 free pages and spent another 30$ to send a 330 page fax and it still would not go.
Vendor Response
Hi Bradley, We're so sorry to hear of your less than satisfactory experience with CocoFax and hope you will accept our sincerest apologies. We suggest you check the failed reason in the outbox or you can provide us more details for checking. For the credits, the cost per additional page is depending on the plan you choose. For the Lite plan, each page costs $0.2, so 30$ credits will convert to 150 pages. That's why the system reminds you there are not enough credits when you tried to send 330-page fax. Anyway, we consider your suggestions to be very insightful. I will pass it on to our product development team to see if they could directly convert the credits into pages amount in the upcoming releases and I will keep you posted. Please reach us at support@cocofax.com or provide us your email address so that we can make things right for you.
Replied August 2021
Jennifer
Religious Institutions, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
so easy to use
I absolutely LOVE this product. I can use my phone or computer and its so simple and wasy to upload the files you need to send even if its you taking a pic from your phone
PROSI love that I can do this by phone or email bc no one has a fax machine anymore
CONSi wish we could earn more free pages. There may be a way and im overlooking it but i dont think there is.
Vendor Response
Hi Jennifer, Thank you for taking the time to share your feedback with us. We suggest you get the invite link on your control panel to invite others to get more free pages. For any other questions or concerns, you are welcome to contact us at support@cocofax.com.
Replied September 2021
Monet
Financial Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Coco fax
I rate it a 10
PROSI like the fact you have instant access to documents at the click of a button
CONSno complaints great service real-time docs
Reason for choosing CocoFax
I wanted something new for our company
Vendor Response
Hi Monet, Thanks for your trust, we're thankful for amazing customers like you. For any other questions or concerns, you are welcome to contact us at support@cocofax.com.
Replied September 2021
Laurie
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2021
Some glitches
Midline experience due to the glitch in reporting the fax delivery incorrectly every single time.
PROSI liked the fact this seemed easy to use and I could sent it to an email as well.
CONSThe software tells me my fax didn't go through every single time and in reality it went through just fine. That is annoying as I have to take an extra step and call my client.
Vendor Response
Hi Laurie, Thank you for bringing this issue to our attention. We're so sorry that you received the wrong notification. Our tech support team is prioritizing the issue you're facing, and we're currently looking into how this could have happened. We would appreciate it if you would provide us your email address or more information on your experience. We can also be reached at support@cocofax.com.
Replied August 2021
Kennedi
Entertainment, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
The best online fax service.
I think cocofax is a great fax service that can make faxes more and more accessible. Anyone who requires faxing should give it a shot.
PROSI can use Cocofax to fax electronically via any device and browser, cocofax made fax easier for me and my company to simply log in and prepare all the services for me.
CONSOne thing I have to mention is that we need to connect to the Internet to use cocofax. Sometimes if I cannot connect to the Internet, sending a fax will be a concern.
Vendor Response
Hi Kennedi, Thank you so much for the excellent feedback. We are happy that you enjoyed your experience with us. Please kindly note that faxing requires an internet connection. For any other questions or concerns, you are welcome to contact us at support@cocofax.com.
Replied August 2021
Corina
Accounting, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2020
CocoFax rocks!
I found CocoFax very easy to install & get started with, and seamless to use. It give me a fax option for my small business, without the hastle and expense of a dedicated fax land line. I'm also a paperless office at this point, which makes CocoFax even more valuable as a cloud-based option.
CONSI haven't found anything yet that I don't like about this software. I went from using a traditional dedicated land-line fax number to this cloud-based option, and so far it's great.
Vendor Response
Hi Corina, Thanks so much for the excellent feedback and we are delighted to read about your fantastic experience with CocoFax! Please feel free to message us at any time at support@cocofax.com
Replied August 2020
Abdulbasit
Financial Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed September 2021
My view on the usage and functionality of CocoFax
Sending faxes overseas
PROSHow easy it is to view your fax reports, keep tab on how much you've spent on sending faxes and even the duration it took to send them. I would have loved it more if free faxes (just a few for testing) are given to first time users to test out the system before committment.
CONSIt's ease of use and reporting style. The cost of sending is known and you can easily use a fax number from other regions without actually leaving there
Reason for choosing CocoFax
The onboarding process is easier than those i have used.
Reasons for switching to CocoFax
The onboarding process is a little cumbersome.
Kimberly
Hospital & Health Care, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2020
Super Easy to use
I needed to fax a document, and during COVID, I am working from home. I utilized CoCoFax and it could not have been any easier to use! I downloaded the program and it was ready to go. It was super easy and intuitive to use. I would highly recommend this program.
CONSNothing, it was super easy to use. I don't have to fax very often, so I am not sure about someone who has a larger volume that they need to fax.
Vendor Response
Hi Kimberly, We truly appreciate it you take your valuable time to share with us your CocoFax experience. We are pleased that you feel happy using CocoFax Service. Please feel free to message us at any time at support@cocofax.com
Replied August 2020
Mojca
Information Technology and Services, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Good alternative for physical fax machine
Me and my team are satisfied as we get rid of old faxing machine. Now everything is electonically, we are satisfied.
PROSI can send faxes and preview received ones even when out of office. It is easy to manage files and check them. Faxing is also possible from my smartphone. CocoFax also supports faxing PDF and Word files, what is just what I need. Contacts directory helps me to quickly find a receiver.
CONSActually nothing. It's simple and it does its job.
Vendor Response
Hi Mojca, Thank you so much for your feedback. We are really glad that you enjoyed CocoFax. Thanks for the review and for being a great customer!
Replied July 2021
Candida
Writing and Editing, 1 employee
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed August 2020
User Friendly
Great product, but don't use it enough to justify the cost.
PROSThe software was easy to use. Instructions were easy to follow.
CONSI don't really need to use the service very much, so cost is the problem.
Vendor Response
Hi Candida, we are super happy to hear CocoFax works fun for you. If you do not fax on a regular basis, I recommend you to use our free service rendering several pages to fax off. Please let us know if you have any additional questions and should you wish to reconsider the service at a later date we would love to have you back with us. You can message us at support@cocofax.com at any time.
Replied August 2020
Jewel
Primary/Secondary Education, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Wonderful Company
Overall I’m very pleased with CocoFax!
PROSWhat I like most about the company is that is very professional, cost sufficient, the turn a round in receiving your work is fast.
CONSI have nothing negative to say about the company at all it exceeds my expectations.
Vendor Response
Hi Jewel, we truly appreciate the time taken to send us such a great review and wonderful feedback. Should you have any additional questions or require further assistance, please let us know or message at support@cocofax.com at any time.
Replied August 2020