--- title: "BuildOps Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BuildOps. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BuildOps is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/buildops-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [HVAC Software](https://www.softwareadvice.com/field-service/hvac-comparison/) / [BuildOps](https://www.softwareadvice.com/cmms/buildops-profile/) / BuildOps Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/buildops-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/buildops-profile/alternatives/) # BuildOps User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 177 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 102 reviews (58%) - 4 stars: 60 reviews (34%) - 3 stars: 8 reviews (5%) - 2 stars: 3 reviews (2%) - 1 star: 4 reviews (2%) ### Most mentioned pros - Overall, BuildOps has been a valuable tool for our business, significantly improving our day-to-day operations—especially in invoicing, payment processing, and job tracking. While there are areas for improvement, particularly with reporting and collections functionality, the platform has helped us become more efficient, organized, and customer-focused. - BuildOps is a powerful, all-in-one platform best suited for mid-sized to large service companies that want to consolidate operations and improve visibility across departments. While there are occasional quirks and a learning curve upfront, the long-term efficiency and organization it brings to service and billing workflows make it a worthwhile investment. - The platform has streamlined our workflow, reduced delays, and helped ensure invoices are completed and sent out much faster and more accurately. ### Most mentioned cons - Some things should be easily customizable but arent, like the Pay Application. And the fact that once something is exported to our accounting system, can't be exported again if some modification were done. - There are a number of pages I have stumbled on that create a table with no way to print or export the data. - Another limitation is the lack of a default customer statement feature for collections. ## BuildOps customer reviews Showing reviews 1-25 of 177 (page 1). ### Great Choice for our Business - Overall rating: 4/5 - Reviewer: Samantha J. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience has been positive. There are certainly things we learned along the way that we wish we did differently during implementation but overall we are happy with our purchase and feel we made the right decision for our business moving forward. The customer support team is incredible and very responsive when we have issues or questions. They are constantly making updates and improvements to their product based on the requests of their users which is what you want to see in a software that is the heart of your business. We see BuildOps as a partnership and are excited for our future with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We liked that BuildOps still has a week view on their dispatch board, not just a daily view. This is helpful when projecting out work and building a tech's schedule. The technician's mobile app clearly had a lot of time and research put into it and it shows...it is intuitive to use and clean. The one-click invoicing has been an incredible time saver for the billing team and was an immediate improvement we saw. Overall, we also were drawn to BuildOps' customer focused model and the attitudes of their team members. Every member of the BuildOps team was knowledgable about their product and ready and willing to answer any questions and take as many meetings as needed to make sure we were making the right decision and throughout the implementation process. The built in quoting module has made getting quotes out to customers and tracking outstanding quotes so much simpler. #### Cons The dispatch board while good still has a bit to go to be great, if you choose to release calls individually there is only one way to do that when there are so many other actions that we are given 2-3 ways to accomplish them. We also wish we could arrange the names on the dispatch board ourselves instead of being locked into alphabetically. Editing an already active service agreement is also kinda clunky and requires some repetitive data entry and could be improved. #### Reasons for choosing BuildOps BuildOps was the only product to offer a week-view of the dispatch board and felt like the best fit for our company. Their corporate values closely align with our own and you could tell how much they focus on product support and development. We also chose BuildOps because they prioritize their updates based on user feedback. #### Reasons for switching to BuildOps We switched from ESC by FieldEdge. ESC is an on-prem software and we were looking to make the switch to something cloud-based. ESC was also no longer receiving any feature enhancements - only bug fixes and security updates. --- ### With some work, you will see the benefits on the other side of implementation - Overall rating: 4/5 - Reviewer: Pam M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementation is long and hard but once you move through it, you will start to see the benefits. BuildOps is continually improving and does listen to customers in planning for improvements. The software has allowed us to move to a paperless system as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how streamlined it is, how easy it is to see job costs and ease of invoicing. It has cut down on our time to invoice greatly. We have also increased our quoted repairs as the quote to job feature is seamless. #### Cons I think the PR area is weaker and I wish the Purchasing module allowed you to pick the payment date or offered better terms. #### Reasons for choosing BuildOps Better working flow between modules than sage. #### Reasons for switching to BuildOps They were sunsetting CRE. We decided to move to a system that is more integrated and streamlined. --- ### STAY AWAY...at least until you see significant reviews showing improvement in CX and urgency - Overall rating: 2/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Negative. I would not recommend it to anyone at this time. Until they get their customer experience significantly improved, especially around migration and general support. Currently, they are very impersonal and have no sense of urgency and extremely poor communication when a problem arises. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The potential of the product. On the face of it, it looks like it could add value and we have been generally happy with the dispatching...the rest is meh #### Cons The lack of support once we went live from the beginning until this current day. They state they have known issues, often with certain platforms, but there is no urgency to resolve it. You have to follow up multiple times to get a response and there is no understanding of urgency or customer experience, especially from the technical team. They seem like all they care about is closing a ticket, even if the closing is this is a known issue and we are looking into it. #### Reasons for choosing BuildOps price and perceived ability to satisfy are needs just as well. Also, considered customization, which is not as robust as indicated during the sales process. #### Reasons for switching to BuildOps Our product was actually AppWright but not listed in the drop down. More features, functionality and manual processes, or so we thought --- ### Strong Operational Tool That Streamlines Invoicing and Job Management - Overall rating: 5/5 - Reviewer: Ashley B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, BuildOps has been a valuable tool for our business, significantly improving our day-to-day operations—especially in invoicing, payment processing, and job tracking. While there are areas for improvement, particularly with reporting and collections functionality, the platform has helped us become more efficient, organized, and customer-focused. With continued enhancements, it has the potential to be an even more powerful all-in-one solution. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We’ve had a very positive experience using BuildOps for our operations. One of the biggest improvements we’ve seen is in our invoicing efficiency. The platform has streamlined our workflow, reduced delays, and helped ensure invoices are completed and sent out much faster and more accurately. The addition of Payments+ has also been a great benefit. It provides a fast, customer-friendly way to process payments, which has improved our overall customer experience and helped us get paid more quickly. Another major advantage is how easy it is to track quotes and work orders. Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us stay organized from start to finish on every job. Overall, BuildOps has been a valuable tool in improving efficiency, organization, and customer satisfaction across our business. #### Cons While BuildOps has been beneficial in many areas, there are a few challenges we’ve encountered. Reporting can be difficult to create and customize. It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be. This can make it harder to quickly pull insights or track performance without additional effort. Another limitation is the lack of a default customer statement feature for collections. Having automated statements available to send to customers would greatly improve efficiency in managing past-due accounts and streamline our collections process. #### Reasons for switching to BuildOps Needed an updated System to improve efficiency --- ### My first few months with BuildOps - Overall rating: 4/5 - Reviewer: Genevieve D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love BuildOps, his Dashboard, the notes that you can leave on everything, the project dashboard, almost everything!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The dashboard are easily customizable! Once it is setup you don't have to spend hours searching for some information. Also, [sensitive content hidden] is so helpfull! for small question he always have the right answer so we don't need to bother support only for small information! Support is quick to reply (sometimes less than 10 minutes and I've been answered! ) The payments section is clear and easily useable by seeing all invoices for one customer and to keep track of the payment if a payment agreement is done with a customer. When we sent Live with BuildOps, it took me only a week to learn how to use it! #### Cons Some things should be easily customizable but arent, like the Pay Application. And the fact that once something is exported to our accounting system, can't be exported again if some modification were done. #### Reasons for switching to BuildOps Maestro was no longer what we needed for the volume of operation that keeps growing --- ### BuildOps veteran - Overall rating: 5/5 - Reviewer: Michael N. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. Progressive company always improving the product for contractors. Customer service is very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, flexibility with different scopes of work service vs construction. AI functions are helpful when shortening workflows. #### Cons Project functions need a bit more development. They can be clunky and not in line with how quoting is performed in the platform. #### Reasons for choosing BuildOps Construction and service operations were handled under the same platform. #### Reasons for switching to BuildOps Looking for a more progressive, user friendly platform --- ### Thoughts since I have had Buildops - Overall rating: 4/5 - Reviewer: Dani D. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I do like buildops - not sure what happened but the phone support has been horrible. Seems like the people on the line don't know the product and have to call back constantly. It wasn't like that when we first started #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I liked the simplicity of it. It didn't seem so complicated and I liked that. When you are on call you need it to create and move things along quickly. #### Cons I think some things should " auto fill" to avoid so many steps in making a service ticket. I also think it's lacking like a reminder pop up or like quick reference for customers #### Reasons for switching to BuildOps no I didn't I was just affected by it - since i am the dispatcher --- ### BuildOps Success - Overall rating: 4/5 - Reviewer: Holly E. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far it has been amazing. As we continue to grow our company we are looking for ways to improve on the office and field side. We are currently looking at developing Coast through BuildOps as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The accessibility it is from both desktop and mobile side. It allows me to dispatch and assign calls from anywhere, which as a dispatcher is amazing. #### Cons A major downfall we are running into is how our accounting software integrates with BuildOps. We have been live for about a year and we are still struggling with making it more efficient on the accounting side of our business. #### Reasons for switching to BuildOps Easier field use, more information, quicker turnaround from the field to the office. --- ### AP Automation needed - Overall rating: 4/5 - Reviewer: Lenny D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Dispatch Search features for job, project, PO, etc. Time tracking Ability to quote jobs within BuildOps Job cost reports #### Cons Lack of AP Automation. Most of the large third party AP automation providers integrate with Sage Intacct but none integrates with BuildOps. AP Automation would be an excellent addition to Buildops. Also, it would be helpful if BuildOps calculated the open $ amounts on PO's. Currently, we have to manually subtract the receipts from the PO amount. #### Reasons for switching to BuildOps Ventus was a sub par ERP. BuildOps check a lot of the boxes we were looking for in terms of technology and contractor software. --- ### Executive Assistant - Overall rating: 5/5 - Reviewer: Whitney P. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Smooth transition to it, with a lot of tools in the system that helps us with our everyday jobs. They also are constantly updating their software and process to allow changes that are needed from feedback! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has been a way easier system than our previous CRM. Learning to use it was a quicker adjustment than expected and the esthetics of BuildOps is pleasing. #### Cons There has been a few bugs with it for my techs and we have to clear cache way more often than I would expect to get things to work better again. #### Reasons for choosing BuildOps We enjoyed the team at BuildOps as well as the product and abilities it gave us. #### Reasons for switching to BuildOps Needed something that worked better and faster for us. --- ### BuildOps revolutionized our business - Overall rating: 5/5 - Reviewer: Grant W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BuildOps is extremely configurable - features can be turned on and off at the company level or the user level to obtain the optimal system and workflow both for the organization and each person within the organization. The support from BuildOps to help us set everything up initially and make changes as we need them has been phenomenal. #### Cons The cost of BuildOps was significantly higher than our previous field management software provider, and that initially turned us off, but it has turned out to be a terrific investment with an excellent ROI. #### Reasons for choosing BuildOps BuildOps could really handle our expense management for field purchases in a way that none of the other systems we looked at were able to do. And their integrations with Quickbooks and fleet management are rock solid. #### Reasons for switching to BuildOps Jobber was no longer doing the job for us - we outgrew it. We needed better PO/expense management, reporting and visibility on job and project profitability. BuildOps gave us the ability to do all of that. --- ### overall Work tool - Overall rating: 5/5 - Reviewer: Barbara d. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In the competitive world of commercial construction, efficiency and organization are not just desired but essential for success. As a project manager in a thriving commercial contracting firm, I've always sought solutions to streamline our field service operations, but finding a tool that met our complex and ever-evolving needs was a challenge. That is, until we discovered BuildOps. BuildOps has been nothing short of a revelation for our firm, transforming our field service management from a patchwork of disconnected systems to a unified, cloud-based powerhouse. The software's intuitive interface, comprehensive suite of features, and seamless integration with our existing workflows have empowered us to manage our projects, teams, and resources with unparalleled efficiency and effectiveness. One of the most significant benefits of BuildOps is its ability to centralize all project-related information into a single, easily accessible platform. From project bids and contracts to daily logs and change orders, everything is stored in one place, eliminating the need for scattered spreadsheets and endless email chains. This has not only saved us countless hours of searching for documents but has also ensured that everyone on the team is always working from the most up-to-date information. If you're looking for a way to elevate your commercial contracting business to new heights, BuildOps is the solution you've been searching for. Embrace the power of cloud-based technology and experience the transformative impact of BuildOps today! #### Cons it still have a few glitches. There are somethings we still need to ask. But they are ironing them out #### Reasons for switching to BuildOps This is more user friendly. Easier in the field --- ### BuildOps honest review - Overall rating: 4/5 - Reviewer: Darrin T. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am very happy with BuildOps. It is a very intuitive system to use and just "makes sense". The customer support has been absolutely phenomenal. I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is an issue that requires a little research, they regularly email me with updates. I only have one gripe that has been consistent - there are times during the day, usually in the morning, where it can take several seconds for a page to completely load, sometimes requiring a refresh of the page. It is not a deal breaker, and I am not 100% sure I can pin it on BO and not my ISP, firewall, or other internal issue. It does get frustrating when I am on the phone with a customer or tech and have to wait for pages to load. I highly recommend BuildOps to a service/trade company whose business model would benefit from a job tracking program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy software to navigate and use efficiently #### Cons Occasional slow page load times requiring refresh #### Reasons for switching to BuildOps Outdated system that did not meet the needs of our company. --- ### BuildOps has delivered - Overall rating: 4/5 - Reviewer: Joshua B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we are pleased with BuildOps. We have a difficult accounting system and they worked with us to ensure the data transferred as smoothly as possible. We were able to "Go Live" within 60 days and have been in constant contact ever since. I haven't found any bug free software but a company that answers the phone and tries to help is rare and welcome. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall we are extremally happy with our choice of service and project management software. We are a system integrators that needed both and BuildOps has filled that need. Just a few of the features we love are the submittal packaging and dashboard in the project management side, the ease of invoicing service jobs, and the customizable data dashboards that can show any about your company from sales, profit, and even invoice turnaround time. #### Cons While not a complete con, the maintenance agreements seem to be geared towards monthly or quarterly onsite services. We use them for annual inspections and offsite monitoring agreements so they feel a bit cumbersome for our needs. Adding in a module tailored for the life safety industry would be helpful. #### Reasons for choosing BuildOps We ultimately chose BuildOps because of their focus on both service and projects. Most companies focus on one or the other and we exist in both worlds. Their sales team took the time to answer all of my probably annoying but important questions. --- ### Build Ops is number 1 - Overall rating: 5/5 - Reviewer: Janet R. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Best software that I have used. As the upgrades continue it is going to get better and better #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The ease of following a job from beginning to end in a professional manner #### Cons Service agreement set up does not flow. It is hard for the techs to get the information that they need. #### Reasons for switching to BuildOps Our system was updated and to many manual steps --- ### BuildOps is a gamechanger! - Overall rating: 4/5 - Reviewer: Tracy D. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Our implementation Team ([sensitive content hidden]) were great and our long-term customer care representative [sensitive content hidden] is best-in-class. His assistance with helping us to create custom reporting and overall system guidance is unmatched. The entire BuildOps Team has been an advocate and listens to our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We wanted a powerful Service and Construction software platform to run our $20M Aftermarket and Turnkey Services division and BuildOps fit our needs. We were excited to partner with an organization that listens to our needs and incorporates those needs into their platform. They are a true partner. #### Cons BuildOps does need to improve the Service Agreement module top to bottom. They are working on it and we are looking forward to the next iteration. Again, we have worked with the BuildOps Team to make the necessary improvements to the platform based on our experiences and they have listened. It's refreshing. #### Reasons for choosing BuildOps Easy of implementation, cost and overall user interface. #### Reasons for switching to BuildOps Cloud-based solution that is forward thinking and listens to its Customer's needs. --- ### One Year Down - Overall rating: 5/5 - Reviewer: Tori P. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, we've been very happy with Build Ops. It helped us locate some holes in our processes and has made for better communication between our internal staff and also the customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having used Build Ops going on my second year now, I will say that there are a lot of features I really like. It's very handy for the technicians to be able to get their own PO numbers most of all. It is also nice to have a history of all the work that has been done broken down by equipment. I also have enjoyed getting to use the AI feature to put more information on the invoices we send out. It saves me a ton of time in writing up the report. #### Cons I don't have any real issues with Build Ops that wouldn't exist with any similar service. Of course, it is frustrating when the server is down or when a common command suddenly goes buggy, but that would happen with any software we were using in this capacity. #### Reasons for choosing BuildOps It was a good combination of features we were looking for and a competitive price. --- ### Honest Review of BuildOps - Overall rating: 4/5 - Reviewer: Dana A. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BuildOps is very convenient and it user friendly, although we have many heart aches when it comes to the slow performance of the website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that everything is in one place. I can easily navigate and find things that I need. It is very convenient. #### Cons It is consistently slow. Sometimes I have to log out and back in to get it to work. There are times that documents or actions are not saved. --- ### Buildops has been great! - Overall rating: 5/5 - Reviewer: Madison H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience so far with BuildOps. Our account manager [sensitive content hidden] has always been so helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is 24/7 help available if needed. I also appreciate being able to ask AI something and get an answer quickly. #### Cons There were some glitches that made the program run slow but other than that, it has been great! We were able to reach out and get help right away. --- ### Technology - Overall rating: 3/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Again just starting and i believe like anything once i get more comfortable with it i will enjoy it more #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Just had a few months to work with but i think the most i like about is being able to add information of ac units to account #### Cons Takes longer to close ticket as there is alot if information we can input and things we can see on ticket , and longer to find ticket in past present and future. --- ### Very intuitive! - Overall rating: 5/5 - Reviewer: Collin D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, been users for 2 years and looking forward to many more #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive software and app. Very forward thinking company. #### Cons Not quite integrating fully with our accounting program --- ### BuildOps Review - Overall rating: 4/5 - Reviewer: Dallas C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered BuildOps has been an asset to our business, helping streamline field service operations and improve overall efficiency. It’s an all-in-one platform that simplifies scheduling, dispatching, project management, and reporting, making our day-to-day operations much smoother. The interface is user-friendly after training, and the support team is responsive and helpful. Overall, it has allowed us to better manage our technicians and workflows, resulting in enhanced productivity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All-in-One Solution that combines scheduling, dispatching, job management, and reporting in a single platform. Ability to track jobs in real-time and offers insightful reports that help optimize business decisions. #### Cons Some aspects of the software could benefit from more customization options. While the platform is intuitive, there can be a slight learning curve for those not familiar with the system. --- ### RC Maintenance Holdings Review of BuildOPs - Overall rating: 4/5 - Reviewer: Christine M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use for office staff and field staff. One place to communicate for all needs of services. Very easy to learn for everyone and BuildOps staff is very helpful. BuildOps is very accommodating to our business and concerns to operate smoothly. Efficiently is a major improvement with BuildOps. #### Cons I believe depending on the field of business, BuildOps will always need improvements to accommodate each business needs. All businesses to not operate the same, there will always be request to change or add features. Unfortunately, our type of business is always a request to add. I cannot say there is something least likely of the software, as all our request have been answered or is in progress to create it better. #### Reasons for switching to BuildOps Growth in business, more features to operate successfully and record sales correctly. Better visual of the company. --- ### BuildOps has helped us grow quickly by eliminating some of the bottlenecks in our company - Overall rating: 5/5 - Reviewer: Ariella W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Everyone at BuildOps has been great to work with. I had no idea a company with a web based product could be so hands-on with their support. We feel extremely well taken care of at all times and there is always someone available to help us figure out a new workflow, build a new report, or address a weird situation that comes up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support staff are amazing! We have an assigned support person and are extremely well taken care of. #### Cons Although they are quickly addressed by the amazing support staff at BuildOps, we occasionally run into the oddball bugs and glitches that can disrupt our work flow. Nothing serious, just would be better if it never happened #### Reasons for choosing BuildOps BuildOps fitted our established workflow processes better than their competitors, and worked with us to customize the system so that Buildops fitted us instead of us having to change to fit a field management system #### Reasons for switching to BuildOps Although we loved Jobber and it helped us grow out of a paper-based system, we quickly outgrew it and needed more robust cost/sell/profitability data tracking and reporting for our field and sales staff. --- ### BuildOps is a construction managers best friend! - Overall rating: 5/5 - Reviewer: Beth M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered BuildOps has been great to work with. They are continuously improving the software. Customer service provides weekly updates on all changes and trainers are available anytime you have a question/concern. The team is very receptive to all suggestions and has even implemented some that we have put forth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company truly likes BuildOps as it is a one stop shop. BuildOps manages all aspects of the construction process from quoting jobs, to time tracking and job costing as well as budgeting, accounting, reporting, and invoicing. Also, the software is user friendly and fairly intuitive even for the technology novice. #### Cons Some features you cannot override for example the formatting of invoices to customers. #### Reasons for switching to BuildOps Buildops allows us to manage all aspects of the construction process NOT just time tracking. We were previously using a manual tickets so the software has streamlined our processes; increasing our billing efficiency, bettered our cash flow, and decreased paper clutter. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/buildops-profile/reviews/?page=2) --- BuildOps Reviews, Pros and Cons - 2026 Software Advice