When they disappear at 7pm at night on a service call and you have to rewrite them it SUCKS.

It is super user friendly & easy to use. I love that it can be used on a computer, cell phone or tablet and there is no subscription.

Customer support is awesome. Very patient and thorough.

It's very helpful in price guide to my industry and area I service. The options to modify custom and favorite items is great.

Payment integration, Quickbooks integration, Customer history, customization ability.

A positive highlight of the tool is its high connection with various social networks that facilitates the dissemination of a professional.

Does not dispatch, no accountability for tracking users, issues with lost information.

It seems to be fairly easy to use. I don't get to use it  as frequently as I would like due to other tasks, so I have questions quite regularly.

For the most part it has been a good experience with Coolfront. Our profits and our price consistency has increased with the flat rate pricing.

Overall any system, in this case, Cool Front flat rate pricing that helps us run our business smoother is great.

Having everything online is very helpful. The integration of credit card processing and the part cart are also great features for our business.

It's great until they take away features that were free.

Ease of use for our field technicians wherever they are. The user set up is simple and easy to manage.

Looks good customers like being able to approve jobs online.

The program is easy to use. The ability to bill the customer and accept payment.

I like that it keeps our customer info and history saved.

The worst customer service ever. I have been trying to get the book form into my new dispatch software.

With Coolfront I have found myself doing better with adding enough time on the job with a good markup of products to help with my overhead for my business.

The ease of use and the simplicity to navigate.

The rep in customer service has been awesome the whole time. She's stayed with us, reaching out over the 2years since we signed up to see how things are going and offer us training.

Having the past history to look at is very helpful. The customer service at CoolFront has been good when we have needed help.

Pricing is pretty accurate and the software is very simple to use. Service agreement with this software is amazing.

I like the ease of pricing service calls. I can make quotes to customers in under 1 min. most of the time.

We did not see anything as disadvantage with this tool.

You have to delete and start over. That is awful and wastes time.

There are no parts I don't like. I use this software fondly.

The customer support response to phone and email inquiries is slow. Additional charges for payment transactions should be billed per transaction only with no other monthly or annual fees.

We set this up for clients who still operate in a mom-and-pop-shop kind of way as an easy solution to update and improve the way they take service orders.

Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.

Excellent software built by smart team who knows their customers well.

Having to use another app (Elastic Route) can be a bit painful, and creates some challenges when orders change.

Currently haven't found anything that i dislike about this software.

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site.

Best of all, the customer support is top-notch. Every time I have issues, they reply extremely fast AND more importantly, with a solution.

Unable to preview driver past route once driver offline.

Detrack team members are easy to communicate with. The system is easy to use and easy to track delivery status.

Any issues I've put across are all marvelously and swiftly resolved. This helps my company in being able to have a competitive edge in the market.

Was an easier platform to use than others and the cost and time savings that Detrack has created outweighs and cost of the system itself.

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly.

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers.

The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also.

Clever, agile, easy to use. It makes us look ahead of our game, keeps tight despatch control, with POD's at our fingertips at all times.

Wonderful product helps manage daily task for delivery  can be customized to your liking.

Easy to set up and use, well priced, integrates well with Zapier.

GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.

Both systems work seamlessly together and have provided me with a very good overall experience. When I do need any help with setup or queries, I have found Detrack support to be excellent every time.

Backend dashboard in settings can be a little difficult to understand.

It has been a fabulous company to work with. Super responsive and able to customize our needs.

Have been using it for the past years. Overall is very gd and appreciate my friend for recommending me this powerful app.

Integrating into our WMS was also a fairly painless exercise by our external IT support team.

Supports advanced requirements & support is awesome.

The driver app is very useful. The admin panel is very good.

Detrack act like they are big and can provide a great delivery solution.

US Dollar

FieldEdge Flat Rate Mobile (formerly Coolfront) is a cloud-based HVAC solution that allows users to carry and access their flat rate pricing and repair database on a mobile device. It caters to small sized plumbing, electrical and HVAC contracting businesses.


FieldEdge Flat Rate Mobile leverages a consolidated contracted service workflow. Users begin by entering work order information and assigning the service call to a field technician. Field technicians receive the work order on their mobile device based on which they can select repair plan from the existing database.


Invoices are automatically delivered to the business office and the customer as soon as a repair work is done. FieldEdge Flat Rate Mobile can also capture customer approval and signature within the mobile app. It also offers QuickBooks integration and carries over 25,000 repairs in its database.


FieldEdge Flat Rate Mobile is a zero-cost solution that charges per work order generated. Training, demos and cloud-based meetings are available to support users. A mobile app is available on iOS, Android and Windows Phone.



LongDescription

Labor Rates

Subcontractor Management

Dispatch Management

Contract/License Management

Electronic Signature

Invoice Management

Customer Database

Job Management

Scheduling

Self Service Portal

QuickBooks Integration

Technician Management

File Storage

Mobile Access

Commercial/Industrial

Service History

Real-Time Updates

Equipment Maintenance

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Calendar Sync

Billing & Invoicing

Customer Management

Accounting Integration

Inventory Control

Online Time Clock

Payment Collection in the Field

Cost Database

Quotes/Estimates

Change Order Management

Maintenance Scheduling

Every work order created using the FieldEdge Flat Rate Mobile app costs $1.73 and $2 for every work order through books.

These fees can be incorporated into job prices and passed on to customers.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

FieldEdge Flat Rate Mobile

In Person

Live Online

Webinars

Documentation

Videos

Detrack is a robust delivery management software that offers real-time vehicle tracking through a live map and seamless electronic proof of delivery (E-POD) using our user-friendly iOS and Android apps. With availability in 26 languages, our apps are trusted worldwide, facilitating millions of deliveries daily.

From immediate real-time delivery status updates to capturing essential details like customer signatures, job completion times, rejected items, and photographic proof of service completion, Detrack efficiently manages it all, even automating customer support for a hassle-free experience.

There’s also the ability to automate the sending texts / SMS to customers pre-delivery, post-delivery and even when the driver is heading to destination with live ETA.

Surveys & Feedback

Status Tracking

Barcode/Ticket Scanning

Order Entry

Fuel Management

Mobile Alerts

Customizable Reports

Activity Tracking

SMS Messaging

Progress Tracking

Digital Signature

Real-Time Monitoring

Route Optimization

Task Scheduling

Proof of Delivery

Order Management

For Courier Services

Geolocation

Customer Portal

Geographic Maps

Data Import/Export

Geofencing

Mobile Signature Capture

Label Printing

Route Management

Real-Time Data

Performance Metrics

Routing

Real-Time Notifications

For Restaurants

Shipping Labels

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

For Freight Operations

Automated Scheduling

Delivery Tracking

Alerts/Escalation

Reporting/Analytics

Recurring Tasks

Driver Management

Order Tracking

Drag & Drop

Third-Party Integrations

Location Tracking

Cash on Delivery

Driver ETA

Live Driver Tracking

Shipment Tracking

Vehicle Management

Warehouse Management

Transportation Management

Shipment Price Calculation

Inventory Management

First Driver Free Forever
$24 per driver/month
$240 per driver/year

FieldEdge Flat Rate Mobile vs Detrack

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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