--- title: "EyeOnTask Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EyeOnTask. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EyeOnTask is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/eyeon-task-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [EyeOnTask](https://www.softwareadvice.com/field-service/eyeon-task-profile/) / EyeOnTask Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/eyeon-task-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/eyeon-task-profile/alternatives/) # EyeOnTask User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 75 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 58 reviews (77%) - 4 stars: 17 reviews (23%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Attendance timing, scheduling updates, and job records are now monitored more systematically to improve efficiency and communication between admins, coordinators, and fieldworker. - Easy to operate and learn for my business , additional features also available, customised as per work , very good feature that I can send job card to get sign online or via email, if customer not available on site - The system makes scheduling jobs, tracking work progress, and communicating with field staff very simple. ### Most mentioned cons - when bug or update the system , unable to use , keep loading when I am busy have alot pending job to do - There are times when the system is being updated and it goes down but we are not notified beforehand to be prepared for it. - Some of these areas include the inability to update several records belonging to the inventory items at once. ## EyeOnTask customer reviews Showing reviews 1-25 of 75 (page 1). ### Eye On Task- Leading the way to business integration - Overall rating: 5/5 - Reviewer: Graham J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Eye on Task speaks to every area with in a business from production, sales, quality, to a strong consumer focus #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros With Eye on Task the process of alignment in businesses between different departments within a company has become one of the greatest tools to make business practices more efficient. #### Cons Sometimes the data can be too much, which can lead to bottlenecks. #### Reasons for switching to EyeOnTask Too many spreadsheets to manage, which always ended up with the wrong data being managed. --- ### Efficient, Modern, Crisp, Economic - Overall rating: 5/5 - Reviewer: Mick W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered During the set up phase, the support team were always on hand. I've had the odd "how to" interactions with support and they have responded promptly with definitive answers or come back quickly when they have had to check with develops. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fresh, clean look, strong reporting, attentive support team and willing to listen to suggestions, which have been implemented. Clean clinet reports and good automation. Great for managing teams #### Cons The web portal is strong but needs a revisit. At time of writing, the web portal is version 0.0 #### Reasons for choosing EyeOnTask Better fit, easier to use, easy integration and deployment. Less inertia to change for the team #### Reasons for switching to EyeOnTask Poor reporting, glitchy, messy system to us. Support was grat but ultimatley could not resolve sporadic issues --- ### EFFICIENCY at it's FINEST - Overall rating: 4/5 - Reviewer: Marie W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience was good. Was able to get the job done efficiently with the tools provided. The convenience of the app was a strong point. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The dynamic reporting. Being abke to generate reports that are easy to understand and effective. As well as being able to share them with the client or just have thwm on record. #### Cons Some of the frustration dealing with third parties. Somw of the process when integrating certain companies such as steipe or zapier, it could get annoying at times. --- ### The most complete and affordable option for FSM. - Overall rating: 5/5 - Reviewer: José Antonio S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. After some time my team is getting use to the software, now we are getting positive feedback from my engineer #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros His value - quality relationship is one of the best, I check almost all on capterra and some software has an astronomical price, probably was better but don’t have the budget and not match the investment to a department that only generates expenses on some companies (field service support if very difficult to monetise). #### Cons Difficult to configure and understand some modules, like customer portal, or contracts, or actives and personal equipment because customer equipment and personal equipment is configured on the same place. #### Reasons for choosing EyeOnTask Because is the most affordable and complete option, Zoho doesn’t has pictures of the equipment or actives, servicenow is very complicated to install, some doesn’t fit on our budget --- ### Feels like it is tailor made for my company - Overall rating: 5/5 - Reviewer: Joseph R. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This software allows my company to employ new office workers and only have to train them on how to navigate eye on task. We have cut staff training times in half. As well as that I no longer bring my work home with me in the evenings. As the owner of the company I was always catching up on paperwork, but this product gives you your time back. Every job and associated detail is at the click of a button, no more running out of stock, no more office and field mistakes that cost time and ultimately money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software is so well made for the service industry you can tell the correct research was carried out. It is overall quite simple to get working for your company. No more unorganised job schedules or trailing through emails looking for field documents, and most importantly the customer can be invoice before the field team even leave the job. #### Cons So far I am very happy with the software, there are some small things that need to be updated for my country but when I find something that needs attention I get in touch with the eyeontask team to suggest a certain addition and so far they have taken it on board and the changes are made. #### Reasons for choosing EyeOnTask They had a promo video that was aimed at my particular industry and it drew me in, after that the pricing is quite competitive #### Reasons for switching to EyeOnTask I did some research I liked the look of eyeontask and signed up for a free trial, after one day I knew it was the correct software to grow my company. --- ### Excellent price/performance ratio - Overall rating: 4/5 - Reviewer: LUCIANO E. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent price-performance ratio. It includes almost all of the features and functions that our operations need at a much lower cost than the rest of the applications. Setup cost $0. Very simple implementation. Very agile technical support always answers our questions. #### Cons We are waiting for the integration with zapier which they informed us is in the plans #### Reasons for choosing EyeOnTask The app has all or almost all the functions that are suitable for our operation and since we are starting in this area, the price factor is crucial at this stage. --- ### Excellent system - Overall rating: 5/5 - Reviewer: Tom A. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There's nothing I don't like about this, I have tried a lot of systems including very popular ones, this is by far the best and the price was an added bonus. #### Cons There's nothing I dislike about this, it's done everything that we needed which was hard to find in other systems on the market #### Reasons for choosing EyeOnTask More functionality and setout so much better, they have thought about every little function that may be needed #### Reasons for switching to EyeOnTask This seemed to be setout a lot better and neater. And less expensive. So much easier to use and had more function's, including all the extra fields etc. There seems to be nothing that hasn't been thought of. Everything is there. --- ### Overall Experience - Overall rating: 5/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered easy to access , scheduling , able communicate with field worker using system. Only need to improved the bug issue #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros customer service team always have respond when I need help , and can solve the issue on time for me . #### Cons when bug or update the system , unable to use , keep loading when I am busy have alot pending job to do --- ### Great Software - Overall rating: 5/5 - Reviewer: Patric M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Great system, we have been using it for a year now and we could easily adjust and integrate with our system, customer service is fast and very helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service, fast, no down time, it has most of the features we need and in addition to it the platform is easy to use and safe. #### Cons All is good, nothing to complain, whenever there is something that needs to be improved we point out and the team solves it. --- ### The Perks of Using EyeOnTask - Overall rating: 5/5 - Reviewer: Sugiti R. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great with EyeOnTask. It has been user friendly and has made our workflow more streamline for myself and the staff especially with scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EyeOnTask has been a great software in the terms of making work streamline and improving client and patient interacton. #### Cons There are not that many cons about EyeOnTask. I think the one thing to improve would be to allow it to be more customizable. --- ### Greatly enhanced field work since real-time job tracking - Overall rating: 4/5 - Reviewer: Margaux G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I have had a very positive impression employing EyeOnTask at my company. The possibility to work with quotations of services, authorized workers and viewing the client’s stock was a great addition to the way we work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With the help ofEyeOnTask, I was able to see my field teams traveling between sites and prevent time loss. It was effective to use the job creation-to-completion pipeline daily; I was delighted by how fast we could assign and track tasks. #### Cons One thing I could not see was the absence of notifications to help when a worker deviated from a route or failed to check-in. Often, I had to follow up with my responses which was time-consuming when many customers are requesting my attention. --- ### great software - Overall rating: 5/5 - Reviewer: natasha s. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros layout and easy to use for tasks i reccomed to family and friends #### Cons none everything work.great no problems ... --- ### Excellent support - Overall rating: 5/5 - Reviewer: Suji S. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. 100% satisfied customer with no doubt would recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros systematic way of process, user friendly #### Cons generating the report, raising the complain and quotation --- ### Perfect solutions and superb aftersales service - Overall rating: 5/5 - Reviewer: Akbulut K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered So far so good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We found it very easy of use, although there are plenty of new features that we find on the app and we are implementing those features to our business. All in one solution finally, everything is in one place, reducing the number of processes and paperwork. Our dependence on ms office and emails is getting less and less every day. Our clients love the customer portal and we are getting fewer calls every day from our clients who were asking for progress information on jobs because they can follow every bit from the customer portal with their accounts. Only this feature is enough reason to use Eyeontask. We are extremely pleased with the support service that are reacting in timely manner. #### Cons It would be nice to have some more custom reporting features. #### Reasons for choosing EyeOnTask Good features and reasonable cost #### Reasons for switching to EyeOnTask Limited features, expensive and slow service --- ### Cork - Ireland EyeOnTask Review - Overall rating: 4/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. At the start there were some teething problems getting some features tailored to our business. The EyeOnTask team were brilliant. They worked with us to resolve the technical issues until we were happy. They always respond to any queries in a friendly and courteous manner. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use and navigate. Lots of options for our business #### Cons There were some accounting features missing initially but we have rectified this now. #### Reasons for choosing EyeOnTask We are a small family business. There were lots of features which appealed to us on EyeOnTask. The price point was also very good. --- ### Professional staff and excellent customer support service - Overall rating: 4/5 - Reviewer: El Hachemi K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Oh, very nice experience with Eyontask team, even we are not english speakers, [SENSITIVE CONTENT] is very patient with us #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the availability of customer support at all times, the speed of response, attractive price, the limitless customization of the software and the kindness of [SENSITIVE CONTENT] #### Cons The availability of french speaking supprt seevice #### Reasons for choosing EyeOnTask Customer support is the best #### Reasons for switching to EyeOnTask They are less avalabale than you --- ### a Good experience until now! - Overall rating: 5/5 - Reviewer: Joana F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and use. The team adapted themselves easily #### Cons Scheduling workers' days off should be able to schedule, for example, every Monday in the future, and not need to schedule every week. --- ### The best app I've found - Overall rating: 5/5 - Reviewer: Claire C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We needed an app to organise our work and scheduling. It needed to be exactly what I needed for our painting and decorating company and it offers everything and more. On top of that the price is exceptionally competitive which is fantastic for a small company like ours #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been looking at a huge amount of apps for the last 3 years and either they was too expensive or didn't do what I needed but now at last I've found your fantastic software. I'm so pleased to finally find what we needed from an app, I've literally trialed hundreds of apps and eye on task is the best I've found 👏 #### Cons Nothing found yet, it all looks good so far #### Reasons for choosing EyeOnTask Great customer support, ease of use, low price and overall a brilliant app with everything you could need to run your jobs, organise your team and keep track of everything --- ### Most affordable Field service management software - Overall rating: 5/5 - Reviewer: Deepak K. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its attractive design and simple navigation across the pages. Packed with so many features like Job management, Invoicing, Inventory, Quotation,Payment, Map, Customer Portal and most import part is ready to customise for your needs. #### Cons It should have customisable dashboard as per industry's need --- ### My experience - Overall rating: 5/5 - Reviewer: Daniel D. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Organizing multiple job/contract. better tracking of overall operation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way the scheduler is displayed is really nice, clear to operate. That was why i needed Eye On Task in the first place...to organise my multiple little contract/job and it does exactly that for me which means, more reliability for my clients and a clearer schedule for me. Everything is synch with the app from my desktop PC. Just give it a try! #### Cons Surely since nothing is perfect but its actually more than i need. Maybe some other online payment method for the invoice system...apart from paypal. --- ### FIRST TIME I FIND SO GOOD TEAM AND APP - Overall rating: 5/5 - Reviewer: Marinos T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. everything from crm until gob planning #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy programm #### Cons very helpful staff, and reliable, I recommend them 100% --- ### Great all round tool for small business - Overall rating: 5/5 - Reviewer: Raj P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All in all a neat package for a small business which will help to ensure all aspects of providing service are managed. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Full of features and does the basics well. All aspects of quoting, assignment, scheduling, completion and invoicing are integrated. Chat feature is useful. #### Cons Limited ability to integrate with other apps such as Outlook and accounting software. --- ### Best Mobile Workforce Management Platform - Overall rating: 5/5 - Reviewer: Marinos C. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A Workforce Management platform with time-tracking needs for any size of company . Easily create employee schedules, track time, attendance, manage your leads, invoices and inventory with EyeOnTask. Instantly access all your data via desktop web browser or mobile devices. #### Cons Integration with Outlook calendar would help --- ### a great system - Overall rating: 5/5 - Reviewer: Suzi T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's easy to use and has the functionality we require. Migrating from another online system was easy and any questions/problems were quickly resolved. #### Cons my only issue is the calendar doesn't sync with google currently.. --- ### We are having better control on our business. - Overall rating: 5/5 - Reviewer: Jean G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On first I would say User friendly and its custom form can be designed & used as per your need On the request they added Language support as well. #### Cons It should have more language support by default not on request ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/eyeon-task-profile/reviews/?page=2) --- EyeOnTask Reviews, Pros and Cons - 2026 Software Advice