--- title: "EyeOnTask Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EyeOnTask. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EyeOnTask is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/eyeon-task-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [EyeOnTask](https://www.softwareadvice.com/field-service/eyeon-task-profile/) / EyeOnTask Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/eyeon-task-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/eyeon-task-profile/alternatives/) # EyeOnTask User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 76 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 59 reviews (78%) - 4 stars: 17 reviews (22%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Attendance timing, scheduling updates, and job records are now monitored more systematically to improve efficiency and communication between admins, coordinators, and fieldworker. - The system makes scheduling jobs, tracking work progress, and communicating with field staff very simple. - Easy to operate and learn for my business , additional features also available, customised as per work , very good feature that I can send job card to get sign online or via email, if customer not available on site ### Most mentioned cons - when bug or update the system , unable to use , keep loading when I am busy have alot pending job to do - There are times when the system is being updated and it goes down but we are not notified beforehand to be prepared for it. - Some of these areas include the inability to update several records belonging to the inventory items at once. ## EyeOnTask customer reviews Showing reviews 1-25 of 76 (page 1). ### Excellent Switch from Fleetmatics – Smooth Onboarding and Great Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience is excellent. After using Fleetmatics for 14 years, we were worried about changing. But the move was easy, and our team did not face any big difficulty. The support team is helpful and quick. We are happy with EyeOnTask and we recommend it to other facility management companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Moving from Fleetmatics to EyeOnTask after 14 years was a very good decision. The system is easy to use, and our whole team is comfortable with it now. The EyeOnTask team made our onboarding very smooth. Special thanks to Addie for all the support and guidance. They also added an extra admin for us from the backend, free of cost, during our start period. That really helped us. #### Cons In the first few days, it was a little difficult because the system was new to us. But this was only in the beginning. With the team's support, we learned quickly and now we have no problems. --- ### Effective Tool for Scheduling and Field Workforce Monitoring - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We have been using EyeOnTask for around 3 years and are very satisfied with it. It helps us monitor site workers, manage schedules, and track job progress efficiently. Overall, it has improved our workflow and daily operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Eye on Task (EOT) for around 3 years. Overall, the system has helped improve our daily operation, scheduling, attendance tracking, and job coordination. As our operation and sales performance continue to grow beyond previous years, we are also improving internal workflow arrangements and team coordination through the system. Attendance timing, scheduling updates, and job records are now monitored more systematically to improve efficiency and communication between admins, coordinators, and fieldworker. #### Cons There is nothing significant that we dislike about EyeOnTask. The system has been helpful for managing schedules and monitoring field workers. We would just like to see more enhancements and new features in future updates. --- ### Great For Small to Medium Size Bunsiess - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered This software has been extremely helpful with our company, like any new software there is a learning curve in the beginning. We have been using this software now for going on three years their upgrades keep coming which is a pleasant surprise as they add features. This software can be used in residential or in commercial applications and we use it basically for work orders only not for invoicing which it does have the availability to do and to collect payment onsite if necessary #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for the money has to be at the top, could not find any other platform that the costs are as low as EOT, The software is easy to learn and setting up custom forms is a breeze, like custom check lists for monthly or quarterly maintenance, ease of scheduling and repeating schedule is easy to set up as well. The ability for technicians to add pictures with detail is a huge plus. I would recommend this software to any company out there and for any startup company that wants to avoid being stuck in the 1990's with paper work orders to track. #### Cons I hate to say Cons, how about they have an opportunity to improve, it would be great to see them have the ability to add videos to the work orders, we have a work around but to have it in the history would be great, and the ability to edit the lead tech or techs completion notes for spelling errors would be nice. --- ### Good for small business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am using this software from last 9 months , overall very good and good price also , overall as per price this is very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to operate and learn for my business , additional features also available, customised as per work , very good feature that I can send job card to get sign online or via email, if customer not available on site #### Cons customer service response time is long, some time set up of software are miss aline, job card have some extra gaps so can not set job card on 1 page if report is long --- ### Our 1st EyeOnTask Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Eye on task has made such an improvement on the efficiency of the office. Before EyeOnTask we thought we were at full capacity with regards to our engineers but this how shown us that with the correct tools there is always ways to improve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes it very easy to manage hundreds of contracts and thousands of jobs. It has all we needed which includes job management tracking, engineer scheduling, inventory/stock, quotations and invoicing. #### Cons It takes a little while to get used to how everything links, but once you do it all makes so much sense. --- ### A Helpful Tool for Field Service Management with Room for Improvement - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with EyeOnTask has been very positive. The software is user-friendly, easy to navigate, and makes managing field service operations much more efficient. Scheduling jobs, tracking technicians, and sending invoices have become much faster and more organized. The mobile app is especially helpful for field staff and has made communication smoother #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system makes scheduling jobs, tracking work progress, and communicating with field staff very simple. The mobile app is especially helpful because it allows technicians to access job details, update tasks, and collect signatures while onsite — even without internet access. This has helped save time, reduce paperwork, and keep everyone on the same page. The support team is also responsive and willing to customize features when needed, which makes the experience even better. #### Cons One improvement I would like to see is in the receipt and payment tracking process. Currently, when a payment is received, the system does not generate a proper receipt with a unique reference or accessible receipt number. This makes it difficult for our accounting team to track and reconcile payments efficiently. Adding an automatic, numbered receipt feature would greatly enhance the accounting workflow and make the system even more complete. --- ### Muy buena herramienta para la gestión de tareas y equipos - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. EyeOnTask es una solución muy completa para organizar tareas, hacer seguimiento del trabajo y mejorar la coordinación del equipo. La plataforma es intuitiva, fácil de usar y permite tener una visión clara del estado de cada tarea en tiempo real. Destaco especialmente la posibilidad de asignar trabajos, controlar avances y centralizar la información en un solo lugar, lo que ahorra mucho tiempo y evita confusiones. También es muy útil para equipos que trabajan en campo o con múltiples proyectos al mismo tiempo. En general, es una herramienta confiable, eficiente y bien pensada para mejorar la productividad y el control operativo. Muy recomendable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EyeOnTask ofrece varias ventajas, como una interfaz intuitiva, buena organización de tareas y un seguimiento claro del trabajo del equipo en tiempo real, lo que mejora la productividad y la comunicación. #### Cons Como desventaja, algunas funciones avanzadas pueden requerir un poco de tiempo de adaptación al inicio y, en ciertos casos, la personalización podría ser más flexible. Aun así, es una herramienta sólida y eficiente para la gestión operativa diaria. --- ### Helpful Service, Nice Program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Eye on Task is easy to use, and the customer support is very good. The user experience is clear and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The responsive customer support has helped implement additional requests. Issues are fixed quickly and directly. Easy and clear UI. #### Cons Could be more robust with more features, but I see things are being added. I think inventory could be improved. --- ### The Perks of Using EyeOnTask - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great with EyeOnTask. It has been user friendly and has made our workflow more streamline for myself and the staff especially with scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EyeOnTask has been a great software in the terms of making work streamline and improving client and patient interacton. #### Cons There are not that many cons about EyeOnTask. I think the one thing to improve would be to allow it to be more customizable. --- ### EFFICIENCY at it's FINEST - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience was good. Was able to get the job done efficiently with the tools provided. The convenience of the app was a strong point. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The dynamic reporting. Being abke to generate reports that are easy to understand and effective. As well as being able to share them with the client or just have thwm on record. #### Cons Some of the frustration dealing with third parties. Somw of the process when integrating certain companies such as steipe or zapier, it could get annoying at times. --- ### Flexible solution, Best value for money - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. EyeOnTask replaces several self developed tools and many Excel sheets. It makes the different processes easy and prevents mistakes. Especially the integration of the app for the fieldworkers with the back office improved efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EyeOnTask comes with an enormous amount of standard features which can be configured to the requirements. All features are integrated within the software but also over the different user interfaces like the web-interface, the apps and the plugins. Several financial features for the European market where missing, but added on my request within six weeks. The price model is very acceptable. For the company I advised the cost was even less than the "free" open source solutions when support was taken into consideration. There is good support although it is only in English. #### Cons The integration with other software is limited. A direct connection with the accounting software my client uses is not available ( currently solved with an export/import). I however had a good discussions with the people behind EyeOnTask and they are now working on adding a mapping tool. With this tool it would be possible for consultants like me to configure the connections with third party software. --- ### Efficient, Modern, Crisp, Economic - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered During the set up phase, the support team were always on hand. I've had the odd "how to" interactions with support and they have responded promptly with definitive answers or come back quickly when they have had to check with develops. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fresh, clean look, strong reporting, attentive support team and willing to listen to suggestions, which have been implemented. Clean clinet reports and good automation. Great for managing teams #### Cons The web portal is strong but needs a revisit. At time of writing, the web portal is version 0.0 --- ### The most complete and affordable option for FSM. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. After some time my team is getting use to the software, now we are getting positive feedback from my engineer #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros His value - quality relationship is one of the best, I check almost all on capterra and some software has an astronomical price, probably was better but don’t have the budget and not match the investment to a department that only generates expenses on some companies (field service support if very difficult to monetise). #### Cons Difficult to configure and understand some modules, like customer portal, or contracts, or actives and personal equipment because customer equipment and personal equipment is configured on the same place. --- ### Feels like it is tailor made for my company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Renewables & Environment - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This software allows my company to employ new office workers and only have to train them on how to navigate eye on task. We have cut staff training times in half. As well as that I no longer bring my work home with me in the evenings. As the owner of the company I was always catching up on paperwork, but this product gives you your time back. Every job and associated detail is at the click of a button, no more running out of stock, no more office and field mistakes that cost time and ultimately money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software is so well made for the service industry you can tell the correct research was carried out. It is overall quite simple to get working for your company. No more unorganised job schedules or trailing through emails looking for field documents, and most importantly the customer can be invoice before the field team even leave the job. #### Cons So far I am very happy with the software, there are some small things that need to be updated for my country but when I find something that needs attention I get in touch with the eyeontask team to suggest a certain addition and so far they have taken it on board and the changes are made. --- ### Excellent price/performance ratio - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent price-performance ratio. It includes almost all of the features and functions that our operations need at a much lower cost than the rest of the applications. Setup cost $0. Very simple implementation. Very agile technical support always answers our questions. #### Cons We are waiting for the integration with zapier which they informed us is in the plans --- ### Excellent system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Furniture - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There's nothing I don't like about this, I have tried a lot of systems including very popular ones, this is by far the best and the price was an added bonus. #### Cons There's nothing I dislike about this, it's done everything that we needed which was hard to find in other systems on the market --- ### Eye On Task- Leading the way to business integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Eye on Task speaks to every area with in a business from production, sales, quality, to a strong consumer focus #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros With Eye on Task the process of alignment in businesses between different departments within a company has become one of the greatest tools to make business practices more efficient. #### Cons Sometimes the data can be too much, which can lead to bottlenecks. --- ### Overall Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered easy to access , scheduling , able communicate with field worker using system. Only need to improved the bug issue #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros customer service team always have respond when I need help , and can solve the issue on time for me . #### Cons when bug or update the system , unable to use , keep loading when I am busy have alot pending job to do --- ### Great Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Great system, we have been using it for a year now and we could easily adjust and integrate with our system, customer service is fast and very helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service, fast, no down time, it has most of the features we need and in addition to it the platform is easy to use and safe. #### Cons All is good, nothing to complain, whenever there is something that needs to be improved we point out and the team solves it. --- ### New and Loving it - Overall rating: 4/5 - Reviewer: ayana a. - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is a 8/10 i’m loving it . It has everything I need which makes it easier to stick to just one app instead of multiple #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love how easy it is to dispatch and get what information so need quickly . I also use to for inventory and it’s easy to find what i’m looking for #### Cons I haven’t found anything I like , I’m still learning and playing with different task. So for the overall app is great --- ### Involved in improving the inventory management and asset control - Overall rating: 4/5 - Reviewer: Ritu B. - Industry: Primary/ Secondary Education - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Inventory management has been effective in terms of giving real-time availability of stock and their whereabouts by using the EyeOnTask. Features like the low stock alerts and that gives the interconnectivity with the purchase orders have helped us in minimizing the times we run out of stock.​ #### Cons Some of these areas include the inability to update several records belonging to the inventory items at once. This has been particularly the case during the inventory audit time or when changes in the price have had to be made. --- ### Good and useful software for my business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. EyeOnTask allows me to keep track of my operations and assets, enabling me to be on top of everything. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and multiple functions on one platform. #### Cons Overall great! But would love to have the settings and customization to be a little more user-friendly. --- ### Perfect solutions and superb aftersales service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered So far so good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We found it very easy of use, although there are plenty of new features that we find on the app and we are implementing those features to our business. All in one solution finally, everything is in one place, reducing the number of processes and paperwork. Our dependence on ms office and emails is getting less and less every day. Our clients love the customer portal and we are getting fewer calls every day from our clients who were asking for progress information on jobs because they can follow every bit from the customer portal with their accounts. Only this feature is enough reason to use Eyeontask. We are extremely pleased with the support service that are reacting in timely manner. #### Cons It would be nice to have some more custom reporting features. --- ### Cork - Ireland EyeOnTask Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. At the start there were some teething problems getting some features tailored to our business. The EyeOnTask team were brilliant. They worked with us to resolve the technical issues until we were happy. They always respond to any queries in a friendly and courteous manner. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use and navigate. Lots of options for our business #### Cons There were some accounting features missing initially but we have rectified this now. --- ### Good job EyeonTask - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The soft is great, cover all our needs, and the technical service respond almos immediately #### Cons The technical service is only in english ---