About EyeOnTask

EyeOnTask is a field service management software which is SAAS based. It helps all the service industries likes HVAC, Plumbing, Cleaning, Pest Control, CCTV, Construction to organize and manage their clients, jobs, invoices, inventory, equipment and contracts easily. With EyeOnTask users can create quotations, convert quotations into jobs, create multiple services under a single job, like equipment to the job, assign job to multiple field workers.

Indispensable features of EyeOnTask includes Job Scheduling, Location Tracking, Custom Forms, Customer Portal, Billing and Invoicing, Inventory management, Equipment and Audit management, Expense Management, Multi Language Support, Powerful Reporting, Contract management and much more. EyeOnTask creates a roadmap for ...


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Supported Operating System(s):

Mac OS, Windows 10

26 Reviews of EyeOnTask

Average User Ratings

Overall

4.92 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(24)

24

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

January 2021

User Profile Picture

Graham from VKB Flour Mills

Verified Reviewer

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2021

Eye On Task- Leading the way to business integration

Eye on Task speaks to every area with in a business from production, sales, quality, to a strong consumer focus

Pros

With Eye on Task the process of alignment in businesses between different departments within a company has become one of the greatest tools to make business practices more efficient.

Cons

Sometimes the data can be too much, which can lead to bottlenecks.

Reasons for Switching to EyeOnTask

Too many spreadsheets to manage, which always ended up with the wrong data being managed.

May 2021

Ted from Ucodia

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Flexible solution, Best value for money

EyeOnTask replaces several self developed tools and many Excel sheets. It makes the different processes easy and prevents mistakes. Especially the integration of the app for the fieldworkers with the back office improved efficiency.

Pros

EyeOnTask comes with an enormous amount of standard features which can be configured to the requirements. All features are integrated within the software but also over the different user interfaces like the web-interface, the apps and the plugins. Several financial features for the European market where missing, but added on my request within six weeks. The price model is very acceptable. For the company I advised the cost was even less than the "free" open source solutions when support was taken into consideration. There is good support although it is only in English.

Cons

The integration with other software is limited. A direct connection with the accounting software my client uses is not available ( currently solved with an export/import). I however had a good discussions with the people behind EyeOnTask and they are now working on adding a mapping tool. With this tool it would be possible for consultants like me to configure the connections with third party software.

Reasons for Choosing EyeOnTask

EyeOnTask is one complete system which can be configured to the requirements other than Bitrix where many plugins of different vendors are needed. And the pricing model is much more friendly than Syntess.

Reasons for Switching to EyeOnTask

The efficiency in the method of working could be enormous improved and mistakes prevented. An estimated 1,5 FTE is saved with the use of EyeOnTask.

May 2019

Manish from Service On Home

Company Size: 2-10 employees

Industry: Consumer Services

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2019

Very Good services offering by Eye On Task to maintaining record of field workers. Thanks team!!

Pros

Capturing live record of the field workers.

Cons

Not at the moment. I'll suggest in anything.

July 2021

Raj from Management Consulting

Company Size: 1 employee

Industry: Management Consulting

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

July 2021

Great all round tool for small business

All in all a neat package for a small business which will help to ensure all aspects of providing service are managed.

Pros

Full of features and does the basics well. All aspects of quoting, assignment, scheduling, completion and invoicing are integrated. Chat feature is useful.

Cons

Limited ability to integrate with other apps such as Outlook and accounting software.

March 2021

Malcolm from Securegates Inc.

Company Size: 2-10 employees

Industry: Security and Investigations

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Everything you need in Field Management

One of the challenges we faced as a company was being able to provide historical data relating to work done for clients in the past, images to verify last known state, and providing reports to the client in a timely manner. Using EOT, we were able to take a process which would normally take a day or two to prepare, and break it down to a few minutes. We are now able to immediately send clients reports as well as invoices for work done along with fieldworker comments and photographic evidence via a pdf file. You can also choose which images are sent and include links in your report, all within minutes of a job being completed by the technician.

Pros

Ease of Use Customizable Historical Data Storage Regularly Upgraded and Updated software Superb Tech Support Great Price Great Workflow - Lead->Appointment->Quote->Job->Invoice - All linked Fieldworker Tracking Work Scheduler Customer Portal Recurring Jobs / Invoices Expense Tracking Equipment Tracking Contract Management PayPal Integration QuickBooks and Xero integration

Cons

Still has a few bugs -Sometimes you may need to wait to have tech support resolve your issue

Reasons for Switching to EyeOnTask

Price and Features Technical Support High price of other software