Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"This software is customisable and easy to use, which increases the visibility in our last mile delivery processes. The same looking for the warehouse process as well. Also, the Reporting functions."
"It's features and support which helps for last mile deliveries very effectively"
"Experience with industry leaders helped us to implement the best practices along with the software. "
Cons
"There are few function cannot be configured, like changes in Speed,Transaction pages and Also Job window screen."
"need to Keep up the resources to handle to support business needs "
"Some times integration with our company software gets stuck "
Intelligent Delivery Orchestration Platform Reviews
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March 2020
Nitin from Amway India
Company Size: 501-1,000 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2020
Awesome Product
Pros
Ease of usage and almost Nil manual data inputs
Cons
Some times integration with our company software gets stuck
February 2020
Pasala from Lifestyle
Company Size: 10,000+ employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
February 2020
Last mile delivery app
Ontime delivery percentage is at 95%
Pros
It's features and support which helps for last mile deliveries very effectively
Cons
need to Keep up the resources to handle to support business needs
Reasons for Choosing Intelligent Delivery Orchestration Platform
features and support

Response from FarEye
Replied March 2020
Thank you for the review.
September 2016
Guni from Mara Xpress
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
September 2016
Mara Xpress
We have had a roller coaster of an experience with Fareye. It was great some times but on other occasions it slowed us down. The system was not able to adapt to our new requirements quickly so it took sometime for the processes to become stable. Existing process configurations worked fine but the new developments have been challenging. We are now able to use the basic functionalities of the system but it is yet to reach the optimum level of utilisation. There are some core functionalities that are missing from the system which make us using the system sub optimal. Some of the flow in processes is not seamless and we are still required to use manual intervention. Having said that, we thank Fareye for being there during our start-up phase and being patient and tolerant with our requirements. We have had a great phase of growth over the last few months and Fareye has a very important role to play in that. We are now headed into the next phase and need Fareye more than ever to be on top of their game and an integral part of our journey.
Pros
quick turn around time on most configurations that are already present in the system architecture The team has been flexible and open to implementing our requirements and receive feedback. Saroj has been a great support for our business and we really appreciate his patience and effort.
Cons
The process flow is not seamless for us to avoid manual interventions. Some core functionalities are yet to be developed which are taking time, such as the phone no as the core search criteria. We haven't been able to use the routing because it does not work well in the UAE scenario and uses aerial distances. We have found it easier to do this manually for now.
February 2020
Khaja from UPS
Company Size: 10,000+ employees
Industry: Logistics and Supply Chain
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
February 2020
UPS<>FAREYE
Helps in complete visibility of shipments, at each point. Reduces the risk of losing shipments.
Pros
This software is customisable and easy to use, which increases the visibility in our last mile delivery processes. The same looking for the warehouse process as well. Also, the Reporting functions.
Cons
There are few function cannot be configured, like changes in Speed,Transaction pages and Also Job window screen.

Response from FarEye
Replied March 2020
Thank you for the review.
March 2020
Rajesh from Amway India Ent. Pvt. Ltd
Company Size: 1,001-5,000 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2020
FarEye feedback
easy to use by them, easy to carry with them, real time update facility.
Pros
Real time tracking, demonstration by the team and continuously adding new features in the app.
Cons
Integration failures and less human touch
Reasons for Choosing Intelligent Delivery Orchestration Platform
FarEye team, cost and availability of the team when implemented and nice behavior of the team. Always ready to listen and improve on the feedback.

Response from FarEye
Replied March 2020
Thanks for your review.
July 2017
Komal from Roboticwares
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
Energetic team with great product
Pros
Experience with industry leaders helped us to implement the best practices along with the software.
Cons
Recurring payment method has a monthly check and payment process. We would have prefered a one-time fee.

Response from FarEye
Replied March 2018
Thanks for Review
September 2016
Jaydeep from ENIL Pvt Ltd
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
Mobility platform for business operations
FarEye's platform supports exhaustive features like: Automated routing for dispatch, on-demand dispatch for JIT Requests, capacity planning, live performance dashboard for multiple branches, Reports and analytics to improve the speed of decision making, Geo co-ordinates & ePoD capture, live tracking and ETA to customer, one touch assist buttons for employees on the go, high data security with in-built MDM, BPM Engine among many others.

Response from FarEye
Replied March 2018
Thanks for review
October 2015
Gaurav from Tolexo engineering services
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
October 2015
Best field service management software i checked
I liked the FarEye workforce management platform for service management. I had team of 90 engineers and all are now automated with the fareye application. I could configure my business process, design the automated scheduling process and even customize the mobile workflow. My field staff takes digital signature and payments. A real time software which gives live workforce tracking.
September 2016
Anand from Hero FinCorp
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
FarEye - Salesforce Automation
Pros
FarEye's mobility platform for business operations gives us a 360 degree view of our sales operations. With live updates from the field we are able to take smarter and smooth decisions and handle unforeseen situations.

Response from FarEye
Replied March 2018
Thanks for the review
September 2016
Sagar from Pepperfry
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
FarEye for Last Mile Delivery
We use FarEye for our delivery operations - it gives us real time field visibility and live proof of service. The entire last mile takes place on FarEye and we are very happy with the team.

Response from FarEye
Replied March 2018
Thanks for review
December 2015
Jeffrey from Deliware
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
December 2015
Great field tracking software
FarEye is a great field tracking software with great features and tech support, they do setup and installation and also FarEye helps customers to use their software and provide training classes as well to understand and operate the software. And, software is very easy to use and operate. With great features like real-time tracking and monitoring, auto routing and auto-assigning etc. I am completely satisfied with the product and recommend others too to use it.

Response from FarEye
Replied December 2015
Thank you Jeffrey to review us.
September 2016
Avijeet from Rightfit Consultants
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
FarEye Technology
Very customer friendly and easy to use. High level of customization and solves most of the field problems
Cons
Not much

Response from FarEye
Replied March 2018
Thanks for review