All Field Force Tracker Reviews
1-25 of 25 Reviews
Sort by
job
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
all in one fsoftware
Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro
CONSwith such like a software in the company, i don't complain of anything if not appreciating the developers for the best work
Teresa
Business Supplies and Equipment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2021
Impact Office Systems
Overall experience is good. When there is an issue, customer service is prompt. I like the ease of using it.
PROSProduct is easy to use and I use alot of the applications for tracking service calls, adding supplies that I order to each account and billing
CONSWhen clicking on a customer to add information, when you have a list pulled up, the last customer at the bottom is hard to get to on the blue icons on the right. When I click on the 3 lines to scroll down such as generate invoice, contact info, create work order, and advance settings, I have to drag the cursor over it to try to scroll down to get to the bottom icon Advanced settings. Sometimes I have to do it a few times to get it to scroll down. Also when invoicing and emailing the invoices, I wish there was a confirmation that the customer has received that invoice. Sometimes customers do not get invoices and they go into spam.
Vendor Response
Thank you - Teresa. We greatly appreciate your positive comment. It is great customer like you that help us in continuously improving software.
Replied May 2022
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2018
Equipment sales
We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.
PROSCost and simple app. The techs download the app on the phone and this makes it very easy to use for them.
CONSLooks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.
Vendor Response
Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them. An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins. Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback.
Replied December 2018
Derek
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Use of Field Force Tracker
Great experience.
PROSEase of use and scheduling feature. Also has good support contract module.
CONSDoes not text or email you when support contracts are due.
Reason for choosing Field Force Tracker
Ease of use and cost.
Vendor Response
Hi Derek, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. Thank you again for sharing such a positive experience. It means the world to us.
Replied May 2022
Todd
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2021
Excellent app
Dispatching is easier. Customer history is a huge feature.
PROSIntegrating had some bugs. Makes tracking and getting info on jobs easy.
CONSDon’t have any complaints, except would be nice if I could check if I submitted a timesheet or not.
Vendor Response
Hi Todd, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Field Force Tracker, please accept our sincere thank you!
Replied May 2022
Edward
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
User Friendly
Great ease of use, and customer support
PROSUser friendly for our field Techs and inter action with customers
CONSNothing at this time , they work with us and support is great
Vendor Response
Hi Edward - thank you for taking the time to leave us such a fantastic review! We are working on a newly designed UI/UX interface that will make it even easier to use all the power of field force tracker software. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
Replied May 2022
Bernard
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
easy to use
easy to use and mobile for field work also very good inventory support
CONSwould like to see when machines have service contract expiring by meter reading and date when doing dispatch
Reason for choosing Field Force Tracker
very expensive
Reasons for switching to Field Force Tracker
web based and mobile
Vendor Response
Hi Bernard, Thank you very much for such a great review! We are privileged to have great customer like you!
Replied May 2022
Dena
Entertainment, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2018
Good initial app
We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.
PROSBasic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.
CONSupdating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.
Vendor Response
Thank you for the kind words, Dena! We really appreciate you taking the time out to share your experience with us. We can't thank you enough and express in words how delighted and lucky we feel to have a wonderful customer like you.
Replied December 2018
William
Verified reviewer
Facilities Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Intuitive field service application
The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.
CONSThe only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.
Vendor Response
We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team.
Replied December 2018
A.Mohan
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2016
Field Force Tracker
Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.
PROSIts great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.
CONSAs of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.
Daniel
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2021
Overall
easy to use when it comes to dispatch and setting up work orders
CONSafter a while I have too manually send clients work status when It was doing it for me. I called and tried to troubleshoot it but was not resolved. So now I do it manually every time. The settings are correct
Vendor Response
HI Daniel -Thank you very much for such a great review! Our team is always looking for positive feedback like yours to develop new features and make our product even better for our customers. Please feel free contact us at any time to discuss and help us spread the good words. Thank you once again!!
Replied May 2022
Arvind
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
It is great tool t manage the team deployed in the field with all necessary information on hand
I have a team for servicing my clients. It gives me good control on resource deployment and for the guys in the filed it has all required information on hand.
PROSThe user interface. It has all necessary information.
CONSToo many features but maybe other users need them.
Vendor Response
We thank you your positive feedback, Sir. As a long term user of FFT software over many years, your positive feedback is very important and encouraging for our entire team. Thank you once again.
Replied December 2018
Chris
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2018
Great way to track!
Easy tracking and good cost!
PROSThe ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.
CONSNothing really. I feel like the price point is good and many companies could benefit from the software. Keep up the good work.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Petroleum Service industry
Overall this is a great system. It needs a little tweaking to make it more user friendly but generally it is easy to use and maintain.
PROSThe ease of use once all information has been entered
CONSFiguring out how to upload data. Multiple steps to close out jobs
Vendor Response
We thank you very much for your valuable feedback and positive review. Our team is always available to help new users in uploading and migration of the existing data from other systems. Field Force Tracker is used by small companies as well as bigger companies with large service teams and very complex & unique service needs. We try our best to maintain a proper balance between usability and availability of lots of options to our customers to adjust work flows as per their business needs. Thank you once again.
Replied December 2018
Mark
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Very Good Experience with Us
use this software you all field customer support companies or all repair type business you track your service or job scheduling in the field
PROSTracking Employee Location or job management service with client status or feedback review or automated report generated after post review client dispatch work order
CONSYes i like it field force tracker that is good for Quick quotes and Invoicing, Filed staff management solution or Filed staff management solution
Alison
Verified reviewer
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
helpful tool
The ability to track and response rate associated with this app are great, Easy to interact with the team, Job scheduling is quite easier
CONSNone to be found. Sometimes Recurring charges are too high other than these high charges, its all good.
Mike
Information Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2016
NewYork Bio
Hi this side NewYorkBIO bioscience supports companies. Our field team used field force tracker mobile tracking software with mobile build apps. that is great or trusted software and used very essay all employee are qualified education or not qualified education. yes amazing.
PROSjob scheduling or mobile tracking
CONStracking employee
Vendor Response
Thanks Mike hanigan to support my owner
Replied November 2016
Amir
Marketing and Advertising, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Best HVAC Software in the Industry
I was perfect and loved to use the software.
PROSThe quality of HVAC Software is fantastic. Completely capable and easy to use. Really great services.
CONSI don't find any cons so far, anyways I'll add that whenever I get that
Vendor Response
Thank you Amir. Appreciate your feedback.
Replied January 2023
AK
Facilities Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2016
FFT Performance Card
The Field Force Tracker SAAS model is very helpful software for services industry and makes optimum utilisation of field staff with low latency.
PROSThe ease of booking complaints and handling of the same to the field staff is very efficiently carried out without delays. System response is fast enough to handle even large number of queries.
CONSLittle options to modify functionalities as per your requirement if your user base is small but the company takes care of adding features in the next release.
Vendor Response
Thank you Ak
Replied November 2016
Anonymous
11-50 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
"Excellent" Help to manage over all Business Like Scheduling or Inventory
My overall experience is very good like support team management or software very nice simple effective to improve business efficency .
PROSMore A to z technician scheduling time sheets, worker availability tracking and quick efficient service reporting, Custom drag and drop Technician Scheduling, Sales Order Processing & Sales Invoicing any more
CONSTechnician job scheduling, sales order processing and sales invoicing or assing task with mobile app
Vendor Response
Thanks for the awesome review. We work hard to meet expectations like yours, and we¿re lucky to have great customers like you. Come back and see us soon.
Replied December 2018
Bharat
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Good using it for Renewable Energy Service team management.
Its easy to track the team member. Can be easily interact with team. Assign projects to members & can ask for their daily job work
CONSNo Cons yet. The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.
Vendor Response
thank you very much Trinity Touch Pvt Ltd
Replied July 2017
Rajeev
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
Quick packers movers
My packers movers all team used the service app to track very ease all qualified mambers over all used nice field tracker
Ana Maria
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
Easy and flexible tracking software
Very nice! Great software tool for solution field management work order
Vendor Response
thanns Ana Maria
Replied May 2016
vivek
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2016
over all good track work order software i have use six month
Yes very great tracking software for field management employee or work order
Jonson
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
Excellent tracking software tool
This software tool are excellent overall
Vendor Response
thank you Tim
Replied May 2016