Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place."
"The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along."
"The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do. "
Cons
"updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed."
"with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work"
"Nothing really. I feel like the price point is good and many companies could benefit from the software. Keep up the good work."
Field Force Tracker Reviews
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July 2018

job from jaymax technologies
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
all in one fsoftware
Pros
Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro
Cons
with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work
October 2018
Dena from Tejas Vending
Company Size: 51-200 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
October 2018
Good initial app
We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.
Pros
Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.
Cons
updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Response from Rapidsoft Systems
Replied December 2018
Thank you for the kind words, Dena! We really appreciate you taking the time out to share your experience with us. We can't thank you enough and express in words how delighted and lucky we feel to have a wonderful customer like you.
December 2018
Anonymous
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
3.0
Functionality
3.0
December 2018
Equipment sales
We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.
Pros
Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.
Cons
Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

Response from Rapidsoft Systems
Replied December 2018
Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them. An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins. Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback.
August 2016
A.Mohan from Victory Falcon Electronics Trading, Dubai, UAE
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
August 2016
Field Force Tracker
Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.
Pros
Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.
Cons
As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.
November 2018

William from Central Texas Elevator
Company Size: 2-10 employees
Industry: Facilities Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2018
Intuitive field service application
Pros
The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.
Cons
The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.

Response from Rapidsoft Systems
Replied December 2018
We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team.
December 2018
Arvind from Victory Falcon ET
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
It is great tool t manage the team deployed in the field with all necessary information on hand
I have a team for servicing my clients. It gives me good control on resource deployment and for the guys in the filed it has all required information on hand.
Pros
The user interface. It has all necessary information.
Cons
Too many features but maybe other users need them.

Response from Rapidsoft Systems
Replied December 2018
We thank you your positive feedback, Sir. As a long term user of FFT software over many years, your positive feedback is very important and encouraging for our entire team. Thank you once again.
December 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2018
Petroleum Service industry
Overall this is a great system. It needs a little tweaking to make it more user friendly but generally it is easy to use and maintain.
Pros
The ease of use once all information has been entered
Cons
Figuring out how to upload data. Multiple steps to close out jobs

Response from Rapidsoft Systems
Replied December 2018
We thank you very much for your valuable feedback and positive review. Our team is always available to help new users in uploading and migration of the existing data from other systems. Field Force Tracker is used by small companies as well as bigger companies with large service teams and very complex & unique service needs. We try our best to maintain a proper balance between usability and availability of lots of options to our customers to adjust work flows as per their business needs. Thank you once again.
November 2018
Anonymous
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2018
"Excellent" Help to manage over all Business Like Scheduling or Inventory
My overall experience is very good like support team management or software very nice simple effective to improve business efficency .
Pros
More A to z technician scheduling time sheets, worker availability tracking and quick efficient service reporting, Custom drag and drop Technician Scheduling, Sales Order Processing & Sales Invoicing any more
Cons
Technician job scheduling, sales order processing and sales invoicing or assing task with mobile app

Response from Rapidsoft Systems
Replied December 2018
Thanks for the awesome review. We work hard to meet expectations like yours, and we¿re lucky to have great customers like you. Come back and see us soon.
June 2017
Bharat from Trinity Touch Pvt Ltd
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
June 2017
Good using it for Renewable Energy Service team management.
Pros
Its easy to track the team member. Can be easily interact with team. Assign projects to members & can ask for their daily job work
Cons
No Cons yet. The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.

Response from Rapidsoft Systems
Replied July 2017
thank you very much Trinity Touch Pvt Ltd
May 2016
Rajeev from Packers movers
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
May 2016
Quick packers movers
My packers movers all team used the service app to track very ease all qualified mambers over all used nice field tracker
April 2018
Chris from William Chrisman High School
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
April 2018
Great way to track!
Easy tracking and good cost!
Pros
The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.
Cons
Nothing really. I feel like the price point is good and many companies could benefit from the software. Keep up the good work.
September 2017
Mark from Epaperers
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2017
Very Good Experience with Us
use this software you all field customer support companies or all repair type business you track your service or job scheduling in the field
Pros
Tracking Employee Location or job management service with client status or feedback review or automated report generated after post review client dispatch work order
Cons
Yes i like it field force tracker that is good for Quick quotes and Invoicing, Filed staff management solution or Filed staff management solution
May 2018

Alison from moving forward relocation
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2018
helpful tool
Pros
The ability to track and response rate associated with this app are great, Easy to interact with the team, Job scheduling is quite easier
Cons
None to be found. Sometimes Recurring charges are too high other than these high charges, its all good.
November 2016
Mike from NewYorkBIO
Company Size: 51-200 employees
Industry: Information Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
November 2016
NewYork Bio
Hi this side NewYorkBIO bioscience supports companies. Our field team used field force tracker mobile tracking software with mobile build apps. that is great or trusted software and used very essay all employee are qualified education or not qualified education. yes amazing.
Pros
job scheduling or mobile tracking
Cons
tracking employee

Response from Rapidsoft Systems
Replied November 2016
Thanks Mike hanigan to support my owner
August 2016
AK from A&A Informatics Info Pvt Ltd
Company Size: 2-10 employees
Industry: Facilities Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
August 2016
FFT Performance Card
The Field Force Tracker SAAS model is very helpful software for services industry and makes optimum utilisation of field staff with low latency.
Pros
The ease of booking complaints and handling of the same to the field staff is very efficiently carried out without delays. System response is fast enough to handle even large number of queries.
Cons
Little options to modify functionalities as per your requirement if your user base is small but the company takes care of adding features in the next release.

Response from Rapidsoft Systems
Replied November 2016
Thank you Ak
May 2016
Ana Maria from Printertechs
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
May 2016
Easy and flexible tracking software
Very nice! Great software tool for solution field management work order

Response from Rapidsoft Systems
Replied May 2016
thanns Ana Maria
April 2016
vivek from ECR electronic
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2016
over all good track work order software i have use six month
Yes very great tracking software for field management employee or work order
May 2016
Jonson from Beltwayos
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
May 2016
Excellent tracking software tool
This software tool are excellent overall

Response from Rapidsoft Systems
Replied May 2016
thank you Tim