Great app for phones, great app for a desktop, easy to use and easy to understand.

The best thing about the app is the live support that will help you step by step for everything.

It does not have time sheets available.

I love it. It was just what this franchise needed. I see how I have been loosing jobs because i was loosing leads. now with everything from lead to payment in one place it is much easier. Again as stated above the only downside is the Quivckbooks on line glitches.

It was very easy to learn for both myself and my techs. It is also the type of product that you can easily customize and there is enough room in the software to hack out some easy procedures that you might need. eg I needed a way to tell a tech to pick up materials and where to get them but that is not a customer and is really not in line with what they software was meant to do . Yet after a few chats with tech support we came up with an easy way to create a customer called Technician Assignment, then if I need them to do something I give that customer a job , say pick up sheet metal, it shows up on their phone just like a service job. The fact that the software gave me enough wiggle room to customize that with all the funtionality it already has was very impressive.

We are still having some issues with the interface with quickbooks although I am not sure if the problem is servicebridge or the franchise i belong too. When you have something like service bridge interfacing with quickbooks which is interfacing with your bank whichis interfacing with you banks on line and mobile options there is alot that can get mucky. If I was not in a franchise I would keep service bridge and quickbooks separate.

ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess.

Being able to attach pictures and documents to the customer work order has been helpful. Being able to use an in-the-field app on my employee's devices is great. I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time.

We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency. It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way. Even the calendar tool doesn't work right. It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile. The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it. There are other programs out there that can do this better.

ServiceBridge has revolutionized the way the service industry does business. We now have the capacity to manage almost every facet of our business through a single program. Monitoring our employees through the Geo-Location tracking feature, manipulating our daily routes, accessing our client and product databases, running accounting reports and even utilizing some helpful marketing tools are only some of the functions we can perform- at our fingertips. Service technicians in the field are able to take photos and address client issues swiftly, which has strengthened communications between the technicians, our office staff, and our clients. This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge!

Ease of use, multi-function, solid features.

Some minor glitches over the years, but nothing terrible.

we have been with ServiceBridge since they were tied to CEO, the customer service is great, they work to try to include features we have requested

Ease of use

would like to see the carry over to QuickBooks, sometimes the information we enter in service bridge does not carry over to QuickBooks or reverts back to what we changed it from. Would love if we could add the class in the final invoice production with out having to click the edit button on just a drop down in the field itself.

Service Bridge seems like such a great idea and such a powerful tool for businesses, but the amount of issues it has caused for the business are innumerable. We thought with this software we would be able to go paperless as a business, but it is creating more paperwork than we have ever had before. The amount of things that need to be double and triple checked because of Service Bridge is astronomical even on a daily basis. Things are added to Service Bridge and then disappear. If you are a business that uses QuickBooks, steer clear from trying to have them coexist together because it is almost impossible for them to work together/interchangeably. Service Bridge is such a good idea for a software, but the actual outcome has not been what it was perceived to be.

Adding in work orders and being able to send them to the service technicians within minutes is nice- if the work order actually shows up. As stated previously, things just seem to disappear sometimes. Pretty much the only good thing about this software is the customer service- when they actually respond.

If you're trying to go paperless as a business, don't waste your time. You will be printing off so much paper trying to clarify what happens at each client's house and trying to clarify if things were truly put in the software or not. Working with the software is meticulous and can be frustrating. Not only that, but as a company you need to pay every time that you want to add a new employee. Thankfully it's not per client. If you want more than one account for access, that is also an additional charge. There will be duplicates of clients if you are using QuickBooks with this software, especially if they are previous clients.

We've used the app for the past few years for our company. Had 6 sales guys and 6 or more crew leaders who used it to keep track of sales and job orders/work orders. It was easily customized by Service Bridge to do what we needed it to do!

Easy to use... easy to update users

Glitches from time to time getting it to load up current jobs or work orders, client lists ect.

Overall experience has been great. At times customer support in transition was a challenge. If you don't keep up with updates the program kicks off way too much.

It saves on all paperwork. It covers the beginning estimate with the salesperson and relays all estimate info with pictures and diagrams to the crews that perform the work to the after pictures and collection of any monies due. A start to finish program that is awesome once you get the hang of all the features

When it cuts out or there is delays when texting in info

We have a relatively small group of eight technicians to manage multiple types of service calls and this application works very well for that. Also, having work orders and test reports be automatically emailed out is extremely convenient for our office staff because it saves quite a large amount of time.

It is very easy to set up customers, jobs, and notifications for scheduling of future jobs. There are lots of fields where we can also enter further data about a customer or what our technicians should be aware of for certain jobs. They have even built custom forms for our technicians to use as our test reports and such which streamlines our jobs.

Currently, custom forms can not be suspended or moved over to another projected visit. This means that jobs that take multiple days but use only one custom form require our technicians to be logged into one visit for the entirety of the call causing us to have to go back and fix the hours and dates of those visits.

Overall, our experience was great. there were times the tracking would be off some but over all it was good.

This tracker also tracked the cell phones the app was loaded to. This would allow us to track in real time along with backdating.

We used this as a GPS device but staff would leave their phones in other locations.

Paperless office

Integrates easily with qb online. Seamless integration to service techs devices. Gives techs mapped directions to house via google maps. Can store pictures in customers files. Email work orders with pics to customers. Has customer portal pages.

Techs cant bill from the field. I cant understand why they cant enable this option ive been asking for it for 2 years now. It would take a lot of unnecessary work away from my office.

Note much right now!!! If they can actually help their clients by improving their client service, I might re consider giving a better response

It freezes, constant change of features without notification. Loss of data, inconsistencies between different devices

The team always gets back to me promptly with any questions I may have. The software is customizable and partners with Quickbooks as well.

Customizable reports

Forms not as professional looking as we would prefer.

ServiceBridge was easy to install and is easy to maintain and use. My crews love it because it's easily accessed on their phone and they can use the GPS, log hours, contact customers, record payments etc. The office loves it because it seamlessly integrates with our CRM, saving us the hassle of printing work orders, change orders, estimates etc. Customers love it because it contains valuable information about their job site, including photos, forms and project data in custom fields. Adding users is seamless (even when phones are upgraded as they continually are...). The console allows head office to easily adjust access settings, access photos, add and delete users and many other tasks. The customer service at ServiceBridge is amongst the best in the industry. Live people that are easily accessible to resolve issues and aid in the use of this very valuable tool. Honestly, it would be hard to run my business without it.

It is extremely powerful, I have not even taken full advantage of it yet, anytime I have had questions the support center has always been super helpful!

Easy to add users/delete

Setting up a new user on their smartphone was tricky at first