About Field Service Management

Field Service Management by GPS Insight is a work order management solution that helps businesses streamline operations related to scheduling, payment processing, location tracking, and more on a centralized platform. It enables staff members to maintain a central repository of customer data, such as locations, activity notes, service history, contact information and installed assets.

A built-in calendar tool lets team members schedule services and gain real-time visibility into job status. co-worker availability and overall team workload. It allows technicians to create build quotes, capture images, add notes, upload sketches and capture electronic signatures. Additionally, employees can generate custom branded invoices and share them with customers as PDF fil...


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115 Reviews of Field Service Management

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(47)

47

4 stars

(53)

53

3 stars

(7)

7

2 stars

(3)

3

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 115 results

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

December 2018

ServiceBridge For buisness

I was involved with the deployment of this service solution to our service network over the last few years. the ServiceBridge team has always been accommodating to our needs and straight forward when thing could not be done.

Pros

Great Support Structure. Willingness to Help develop business solutions Meets the needs for our entire Service Network

Cons

Web interface does not have a "log" for tracking who made changes.

Response from ServiceBridge

Replied December 2018

Hello! We're happy to hear ServiceBridge has been working well for your business. We pride ourselves on helping businesses develop solutions that work for them. We hear you on the "log" - our product team is always looking for new features that can improve the experience for you and all of our users. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features. Thank you for being a ServiceBridge customer and have a great holiday season! Thanks, The ServiceBridge Team

December 2020

Rob from Puget Sound Maintenance

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Great For a Service Company

As the General Manager, I am able to look directly into jobs that are being executed in real time. I am able to then make course corrections with my team to improve efficiencies within out company.

Pros

I rely on the immediate transfer of information from my office staff to my field team and back again to the office. With GPS Insight FSM we have Real Time information on how are jobs are going, who we can invoice, jobs we need to follow up with, etc. This software replaced the clunky piece meal system I created when the business launched. This software saved my business’ life!

Cons

I would like to see a communication component imbedded in the software that connects my clients with my staff so that our scheduling/communication is all in one spot. Right now we use an outside messaging platform to schedule.

Reasons for Choosing Field Service Management

GPS Insight FSM works for the size of company we are and the work we do. The others required us to be larger or be in certain trades.

Response from GPS Insight

Replied January 2021

Thank you for your feedback, Rob. We're delighted that our service has been able to help your business so dramatically! Thanks as well for the communication feature suggestion, we'll ensure that gets into the right hands. Always here to help, GPS Insight

December 2018

Laurel from The Glass Guru of Carlsbad

Company Size: 2-10 employees

Industry: Glass, Ceramics & Concrete

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

December 2018

Cannot recommend

ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess.

Pros

Being able to attach pictures and documents to the customer work order has been helpful. Being able to use an in-the-field app on my employee's devices is great. I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time.

Cons

We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency. It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way. Even the calendar tool doesn't work right. It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile. The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it. There are other programs out there that can do this better.

April 2020

Andrew from Sydneys Best Pool Service Pty Ltd

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2020

Essential for business

Photo evidence and reporting for each job is great. There are always going to be the occasional customer claiming work hasn't been done. The reporting resolves 95% of all cases. The software reliability and ability to work offline provides for seamless work. The technicians hand held devices are also updated in real time and, in turn, the office sees all updates within seconds of the jobs being finished.

Pros

The ability to manage our regular servicing and customise to each customers requirements is amazing. The ServiceBridge engineers are always trying to understand your requirements and improve the software to accommodate. The customer reporting and web services are great as well. Any small business can operate better than most big businesses without much work at all.

Cons

It would be great to integrate with more accounting systems. That being said, the integration with Quickbooks makes using quickbooks much easier.

Reasons for Choosing Field Service Management

While these products had many of the features of ServiceBridge, they fell short. In addition, the communication and willingness to assist by ServiceBridge made the decision easy.

Reasons for Switching to Field Service Management

Much better customer experience, scheduling, accounting connection, reporting, customisable fields and individual price grouping made the decision easy.

November 2019

David from Terraprobe Geoscience Corp.

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Excellent management tool for service companies

Very good scheduling and estimating/billing. Good service and support. Excellent overall value especially if using mobile apps.

Pros

The software is easy to use and implementation time is short..especially if migrating from Service CEO. Mobile app is excellent.

Cons

The ability to modify forms is somewhat limited.

Reasons for Choosing Field Service Management

Better pricing. Features were better and Workwave had some basic functionality flaws

Reasons for Switching to Field Service Management

Needed a better mobile app option and support for the enterprise version was being phased out.