--- title: "Pocomos Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pocomos. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pocomos is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/pocomos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [360 Degree Feedback Software](https://www.softwareadvice.com/hr/360-degree-feedback-comparison/) / [Pocomos](https://www.softwareadvice.com/field-service/pocomos-profile/) / Pocomos Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/pocomos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/pocomos-profile/alternatives/) # Pocomos User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 35 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 26 reviews (74%) - 4 stars: 4 reviews (11%) - 3 stars: 2 reviews (6%) - 2 stars: 2 reviews (6%) - 1 star: 1 reviews (3%) ## Pocomos customer reviews Showing reviews 1-25 of 35 (page 1). ### Easy, thorough and modern software at reasonable pricing - Overall rating: 5/5 - Reviewer: William S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Ease of use, less expensive and easy to adapt to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Can have as many users as needed, pricing is based on active customer base. Runs the same across all platforms. Modern and easy to adapt to. #### Cons There is really nothing I can think of, we have had a few items we wanted changed and they usually respond to our needs in a timely fashion --- ### User Friendly!! - Overall rating: 5/5 - Reviewer: Marie B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, it is just a wonderful program that is easy to learn and figure out! Not many programs are like that! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to route jobs with this software! We've actually tried other softwares, and none are as user friendly as Pocomos. Customers can log on to their own portal and pay their bills! Our customers love that! I even like that it has a texting program to give our customers a heads up for their next services. Ultimately it is quick, easy and even FUN to use this program in order to cater to all of our customers' needs! #### Cons I really wish there was a way to have automated calls. I love the texting program, but It would be great if there was some sort of calling system. I also wish that we can see which technician serviced a property last on the View/Add section when we click on a customer's name. It shows what day it was last serviced, but I would love to see which tech was there last time too rather than having to click on their account and take the longer route. --- ### Friendly and personable employees but the company seems understaffed to take care of its customers. - Overall rating: 2/5 - Reviewer: Stephanie M. - Product usage: Used other for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I signed up with Pocomos because I liked their easy to read screens and the ease of use that it offered. It takes your business to paperless and "somewhat" automated. You will still have to manually identify who needs an upcoming service notification email and then generate it and the same applies with an advance phone call or text message (so not truely automated). Pocomos gives you the ability to text message customers and the customer can text you back. This system also allows technicians to upload photos to the customer's account which is nice. #### Cons I signed up with Pocomos in Feb 2017 and we planned to go live in May / June 2017. By November 30, 2017 I was still NOT up and going. When I sent my 1st data file to them, it came back to me for a proof read. EVERY customer's information record contained incorrect data. I took 8 weeks to manually do the spreadsheet myself to make sure the data was correct. Once the data was submitted, I was then told that they would only import one service per customer and not each service (I could have saved myself 3 weeks at least if I would have been told this ahead of time). Once my data was in "their hands" there were repeated issues of duplicate customers and data to the point they had to wipe the slate clean and redo it. Once redone, the same problems reoccurred. With no resolution in sight and my data file now 3 - 4 months out of date, I had to let them go. I paid fees and charges to convert to Pocomos and had nothing to show for it. I emailed my Pocomos contacts and asked for a partial refund of my charges and I heard back from NO ONE. While I liked the people at Pocomos very much, they couldn't get the job done. And to end the business endeavor, a simple emailed reply on their behalf would have been nice. --- ### highly recommend - Overall rating: 4/5 - Reviewer: Caleb I. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used them for almost 4 years and use this softwere everyday. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great for a start-up because they give you your first 50 customers for free. it alows you to orginise your entire buisness from sales, collections, route, and on and on and on #### Cons It can be complicated because of all the different options. There can be a learning curve. --- ### Dynamic Software - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I have been using Pocomos for over 5 years, and it is clearly the best pest control software thus far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pocomos is a Dynamic software. As needs arise, they adjust the program. Also, the standard features are not add on modules like other software companies for pest control. I have tried all of the big ones. Have a question or issue, no problem. Chat with them right on all of the screens. They answer within 10 minutes while you continue to work! The reps are always so quick to answer. I have the same experience as everyone in the tech department. #### Cons I it's beginning, the androids did not work as well as Apple. Those early issues have long since been rectified. --- ### Pocomos have excellent customer service! - Overall rating: 5/5 - Reviewer: Katie H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered I have had several suggestions for their software development and they have listened to me and I always feel like my feedback is valuable. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the visual maps and visual routes. They are easy to understand. I also enjoy being able to make specific changes and templates designed for our customers and their needs. #### Cons If there is anything I don't like, I tell Pocomos and they fix it pretty quickly. I occasionally run into a small glitch after an update but I expect that after major updates. I expect them to be fixed as well, which they do. It would be nice if we could see the emojis customers send us. I just assume they are all "thumbs up". --- ### Great software for new company - Overall rating: 5/5 - Reviewer: Trent M. - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We started a new company and checked out multiple software companies and liked the functionality of Pocomos the best. We have been using them for just over 7 months now and have had a few hiccups here and there but the customer support has always been quick to respond and fix the issue. Our customers love getting their invoices via email and we love the variety of ways to communicate with the customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We love the ease of use with this software. It hardly took any time at all to get used to the features. We love the remote completion option and the ability to send mass texts/emails to customers. #### Cons The Geo-coding seems to be off for a handful of customers which sends our techs on the wrong route. The address is correct when typed into google but not when pulled up through pocomos. The manual Geo-coding wasn't working either which was frustrating. #### Vendor response Thanks for your review! Replied August 2016 --- ### Great for my office but not for my customers - Overall rating: 4/5 - Reviewer: Jason M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I really like the software and have invested many hours and dollars into the implementation of it. Hopefully they can fix some of the issues that would seem to be very easy fixes. I do not want to have to make another change. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use. It has everything that my previous software did not. It was easy to set up and the support so far has been top notch. The pricing is fair and competitive. #### Cons Although I like using this software, my customers do not. It is not user friendly at all from my customer's perspective. The customer portal is surprisingly primitive, surprising because the software is very advanced. My customers are constantly having issues paying for their services through the portal and my outstanding A/R has increased by nearly 75%. Links to the portal expire or do not work leaving my customers frustrated and angry. This has been extremely disappointing. If we can't get paid for our services, then what is the point? --- ### It was good in the beginning but over time they don't care about you. - Overall rating: 3/5 - Reviewer: Blair M. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Good stuff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It is easy to use and very clean looking. Also they kind of have most of what you need. If you like average, there perfect. #### Cons When we first used pocomos it was great. Integration was painful, but it was a upgrade from our last system. But over time you will find out there are better companies who care more about there customers. There guy who does payment processing wow, alot of huge mistakes. They never fix things you ask, or get back to you in a normal time. They seem to implement system upgrades during business hours. There systems seems to be to simple and need more features. Somethings were thought out well, and others I have no idea who was drunk while programing. So it work with Google maps kind of, and then when you put a geo code in to make life easier. Nope it does not work and sends our techs to the wrong house. I am tired of typing. This is not a company to grow with. --- ### Great software, excellent customer service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pocomos is a great software and very dynamic, few recommendations we have made has been implemented in the program already. On top of that their customer service is excellent with fast reply from their staff. #### Cons Currently there is nothing that I would consider a problem with Pocomos. --- ### Really good software - Overall rating: 5/5 - Reviewer: Kraig W. - Industry: Environmental Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Overall, it has been great! I know that it is still a work in progress but for the most part, it’s nice! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s relatively easy to use. I really like the new feature of the SMS TEXT that it sends an alert. #### Cons I wish it would send 2 day out reminder texts automatically. --- ### Good software, and it keeps getting better - Overall rating: 5/5 - Reviewer: Jared T. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered I've had Pocomos for about two and a half years now. They were good to start with, but they keep making changes and the software gets better and better. They also have some tools that I haven't seen elsewhere in pest control software. Great software particularly for companies with a residential focus and that have sales reps. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Pocomos is Great!!! - Overall rating: 5/5 - Reviewer: Ethan A. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered CSR was the most helpful person I've ever worked with. He helped me get set up, use the software, and was always able to trouble shoot any issues I had. It was a great experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved that I was able to set up contracts directly in the software. So convenient. The routing features were really easy to use as well. #### Cons It has a very intuitive design but it's kind of boxy. Wasn't always the most attractive thing to look at. --- ### Amazing Software, and Support - Overall rating: 5/5 - Reviewer: Gilesa C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the Pocomos software, it is very easy to use, and the staff there are so amazing and helpful. I plan on sticking with Pocomos for a very long time as the software has everything my company is looking for wrapped up into one program. If i run into any issues, reaching out to the staff there is easy, and they always solve my problems or answer any questions. #### Cons The only things I wish to see is a way to integrate Square reader into your system, the need for a mobile app (wish is actually in the process of happening now) and lastly, a scheduling portal where customers can schedule appointments themselves (via your website, or the online customer portal). --- ### Great Software - Overall rating: 5/5 - Reviewer: Kyle W. - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We have been using Pocomos for about 2 years now. It has helped us expand how we run out business. We have been able to provide better Customer services, collect more payments and communicate better between techs and the office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of processing. Ability to communicate easily between techs and office. Accessability to run office from anywhere. Ease of access for sales reps #### Cons Honestly nothing stands out. If there ever is anything of concern they update the software to customize our concerns. #### Vendor response Thanks Kyle for your review! Replied August 2016 --- ### Great program - Overall rating: 5/5 - Reviewer: Emerald B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Great!! They are updating the program all of the time and continuing to help business grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and you don't have to wait a week to hear back from the staff if you have a question! Twenty minutes tops! #### Cons Need Automatic calling (but I heard it's in the works!!!) --- ### User for 4 years - Overall rating: 5/5 - Reviewer: Ryan H. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered This is a great company. Good customer service, good product, and it has only gotten better over the years. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, manipulate route work, or customer data. Paperless, time saving. #### Cons Sometimes updates can cause a glitch or issue during the workday. Maybe update testing should be more stringent? --- ### I like the endless help from the support staff - Overall rating: 5/5 - Reviewer: Mike P. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that servicing and sales is incorporated in the same software and that the support team helps quickly #### Cons I HATE that I have to use their credit card software, it's expensive and communist that they force you to use bottom line payments. --- ### Pocomos - Overall rating: 5/5 - Reviewer: Vanessa P. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I think the overall program is great, we are able to route our technicians areas pretty easy now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to work through and with on a daily basis. #### Cons The schedule viewing and the times all the way on the left far side. --- ### Amazing support. Great product - Overall rating: 5/5 - Reviewer: RONALD L. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Fits great with my growing business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros When I first started I was able to enter my company information and was able to just get started. Clear and simple to use. Better functions than most software out there. The best customer service and customer support ever. #### Cons No app for this software. It would really help me since I am the only one doing work and scheduling --- ### Great Pest Control Software - Overall rating: 5/5 - Reviewer: Blake G. - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Super happy with the customer service. Help is literally a click away and they are always very helpful and responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service, functionality on the office side is fantastic. Scheduling appointments and customer contact is very easy. #### Cons Texting is a little difficult in the field but it sounds like that is going to be fixed with the release of the app. --- ### Not a bad foray into cloud based pest software - Overall rating: 4/5 - Reviewer: Mark S. - Verified reviewer: Yes - Product usage: Used other for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It started us down a longer path until we found what worked best for us. Paperless, cloud integrated software is the goal for most service companies, which this provided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's a fluid system, easily ported to multiple devices/multiple routes. You can access data from any device that can run the app, divide & optimize routes easily, set Technician schedules easily as well from Mobile or PC. #### Cons Pricing is based on number of customers you have. I feel like this is a poor choice, inevitably leading to off-target charges. The customer base is fluid, many are not repeat accounts, & it makes budgeting more difficult. --- ### Triple L Pest Control - Overall rating: 5/5 - Reviewer: Laurie P. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered The BEST customer service! He is very knowledgeable & helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that all information is automatically saved, ease of moving/rescheduling customers, quick look at individual customer profiles, ease of entering payments & customer notes, customer texting ease of technician access & use, and GREAT customer service!!!! #### Cons I would like to be able to print the monthly job pool, not have to create & name the routes each month. --- ### Pest control platform - Overall rating: 3/5 - Reviewer: Elainy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good experience as all my platforms I was not able to keep the platform due to other issues but the platform was great for any one that can afford the account #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This platform is similar to a lot of platforms to manage your business and schedule your incoming jobs this will be the perfect platform for an independent post control persona or a company that needs help keeping track of everything in the business #### Cons I didn't stay with the platform for long because I wasnt bringing enough clientele for what the platform charges monthly but i have no cons with platform --- ### Pocomos Software Review - Overall rating: 5/5 - Reviewer: Randy A. - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Since I have been able to get a hold of a human being to talk to aka our rep I’ll be extremely pleased with the program so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is user friendly and its functionality #### Cons Haven’t found anything yet to complain about. Some minor stuff they’re working on. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/pocomos-profile/reviews/?page=2) --- Pocomos Reviews, Pros and Cons - 2026 Software Advice