--- title: "RealGreen Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RealGreen. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RealGreen is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/service-assistant-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [RealGreen](https://www.softwareadvice.com/field-service/service-assistant-profile/) / RealGreen Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/service-assistant-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/service-assistant-profile/alternatives/) # RealGreen User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 149 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.7/5 - Value for money: 3.6/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 69 reviews (46%) - 4 stars: 35 reviews (23%) - 3 stars: 19 reviews (13%) - 2 stars: 10 reviews (7%) - 1 star: 16 reviews (11%) ### Most mentioned pros - While my experience with RealGreen by Workwave was marred by factors related to the sales tactics, threatening demand letters, the software itself presented itself with several potential advantages that may have benefited me and other users. - The conference put on each year is also exciting as it opens up learning experiences for me and staff that comes with us as well as networking opportunities. - The best part of this application is you can find the leads and start selling and do the billing her only ### Most mentioned cons - They lock you into a contract and when they fail, they expect you to still pay, this company should be investigated! - Pricing always is going up and they make you do updates to your techs app all the time which cause downtime in the field. - No customer service, Tech support in of no help at all, Account manager is nothing more than a salesperson. ## RealGreen customer reviews Showing reviews 1-25 of 149 (page 1). ### Run from Real Green - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Terrible, No tech support, account manager does not know how to operate the system. Do yourself a favor and run the other direction from this company. Check the BBB reviews you will see how much they care. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing at all they only care about themselves not your business. They will not provide answers to your questions or support there product at all. #### Cons No customer service, Tech support in of no help at all, Account manager is nothing more than a salesperson. They lock you into a contract and when they fail, they expect you to still pay, this company should be investigated! All they care about is how much money they can get from you. RUN THE OTHER WAY FROM THIS COMPANY! I was with them for ten years because I thought there were no alternatives I went with another company and it's been a game changer for us. --- ### Honest review of realgreen since workwave took over. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered The overall experience with realgreen has be sub par. Getting answers is like pulling teeth. Pricing always is going up and they make you do updates to your techs app all the time which cause downtime in the field. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The SA4 and old mobile app was great simple and well run. The app works good for 60% of the time and is decent. Decent security. #### Cons Tech support is terrible, cant get ahold of account managers, New SA5 and new mobile live 2.0 app is very clicky and hard to manage. Techs are forced to be on there phone or tablets more and the price is skyrocketing. Very frustrating for the outrageous price. Pulling invoices and route are some of the hardest and most painful things every morning. The routing system is very bad. Realgreen charges you for every email that you send!! --- ### Do not waste time or money on this! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Poor! I fell for the sales demo. I asked a ton of questions up front and along the way. So many questions I would not have known to ask until starting up. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Trainers were nice. They were professional and kind. Dynamic routing and measuring property options were enticing, and potentially useful (if the rest of the software worked). #### Cons Product sold was not product received. $6782 dollars spent, completely unable to use it. Not only does the software not do some of the things they say it will, some of the features and processes are a bit antiquated. #### Vendor response Thank you for your feedback, it is extremely valuable to us. I will be sure to pass it along to the team. Replied April 2026 --- ### Inattentive and negligent - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I cancled mobile live a year ago . Three times .. even in Texas at the show !!! And still charges me ..no one will talk to me . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I’m giving myself false hope that I will get a phone call today.. and the original owner probably would’ve fixed this by now #### Cons Lack of communication - I would appreciate someone calling me. [sensitive content hidden] , really like I don’t understand. --- ### RealGreen Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a good experience with realgreen, there are times with functions will not work and it can be frustrating #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is simple to use and I feel like many people can get the hang of it. Everything is always right in front of you. #### Cons There are some features that I would like to have. After the conference I have learned about the texting features which I am excited for. #### Vendor response Hello and thank you for sharing your experience with RealGreen. We are happy to hear you found Customer Conference informative and exciting! We've taken note of your comments as we continue to make RealGreen a valuable partner to your business. -WorkWave Replied February 2026 --- ### RealGreen Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered We have been with RealGreen for years now and always resorted back to this software over competitors #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about RealGreen is that it is easy to use and everything is laid out in front of you #### Cons What I like the least about Real Green is not being able to schedule one job over multiple days. We do some projects that take several days and need to be able to clock in and out of tickets without completing them. #### Vendor response Hello and thank you for sharing your experience with RealGreen. We have taken note of your comments as we continue to be the best partner for you and your business. -WorkWave Replied February 2026 --- ### Feedback on Negative Sales Approach & Strategy - Overall rating: 1/5 - Reviewer: Benjamin L. - Industry: Construction - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered When I initially inquired about the product, the sales representative assured me that a trial period would be available, which significantly influenced my decision to consider the software for my landscape and pool construction company. Unfortunately, I was disappointed to learn that the trail period was not provided, contrary to my understanding. Consequently, I found myself in a situation where I inadvertently signed an agreement that I did not fully comprehend, resulting in an unforeseen financial commitment of $8,000. This experience has been quite frustrating, and I strongly advise potential customers to conduct comprehensive due diligence before finalizing any agreements. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros While my experience with RealGreen by Workwave was marred by factors related to the sales tactics, threatening demand letters, the software itself presented itself with several potential advantages that may have benefited me and other users. In my case, I never had the opportunity to truly review and weigh the software's capabilities as I was pushed into a decision, I never meant to make without a trial period. It is important for prospective users to weigh these pros (or cons) against their specific needs and to consider the overall reputation of the company, and the sales tactics they employ, when making a decision. #### Cons From the onset, I clearly communicated my desire for a trial period entering into any long-term commitment. Despite this, I was urged to sign a one-year agreement, which was contrary to my initial request. Following this, I received a legal demand letter from the company's legal representation, requiring immediate payment or threatening further action. To avoid any complications, I ultimately paid the amount requested ($8000) recognizing my oversight in this matter. --- ### No Response from Programming - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I had been holding out moving to SA5 for a year because I heard of these issues from a friend who had already switched and wasn't happy with these 2 specific changes, He had already been asking the company to make these 2 upgrades for a year, and now I have been asking for a year, and still nothing. This company does not care about their users! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I have used Realgreen SA4 since 2008 and was extremely happy with it. The software was easy to use and look at which is important for a greens industry pro who is not computer literate. #### Cons In 2024 I was forced into the upgraded SA5 which is not intuitive, and they have dropped some features which I NEED, the ability to use letterhead in emails and the ability to send an attachment with an emailed letter, both of which are common sense. #### Vendor response Thank you for this feedback on your experience with RealGreen. We've noted your comments and have passed along to developers as we aim to be the best partner to you and your business. -WorkWave Replied February 2026 --- ### Best CRM for us ! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are our main CRM and we appreciate them #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease, user accessibility, keeping all of our clients in one place, sales in one place and great reports #### Cons Mobile live was slow for a while but they are getting it together and much better now #### Vendor response Thank you for your feedback! We are so glad to be a partner to you and your business. -WorkWave Replied February 2025 --- ### Honest review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Wireless - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it does a great job at keeping everything together. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Keeps all programs and processes in one platform. #### Cons A lot of technical difficulties many times there will be glitches or down servers in times of need. #### Vendor response Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave Replied February 2025 --- ### Real Green Rating - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very pleased. Support is readily available to address concerns. Functionality is reliable with new products not always meeting our expectation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One stop shop for handling busin as activities #### Cons New products introduced take a long time to come to fruition #### Vendor response Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave Replied February 2025 --- ### Real Green Review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Renewables & Environment - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good just very slow and hard to get ahold of account managers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Once you learn the system very user friendly #### Cons The pricing and on boarding very hard to get a hold of account rep to get things done #### Vendor response Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave Replied February 2025 --- ### 2025 Workwave Conference - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good so far; sessions are a bit overcrowded. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Wing able to handle production and financial in the same software #### Cons Many different options to accomplish the same thing which makes it confusing #### Vendor response Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave Replied February 2025 --- ### RealGreen Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall RealGreen has been exactly what we have needed and gave us the tools to move our company forward and keep our customers happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love that real green makes it easy to manage customers and accounting information. Very easy to navigate. #### Cons It’s a little bit of a learning curve with all of its featuresa and all the technical glitches. #### Vendor response Thank you for your feedback of RealGreen. We are so happy to a partner for you and your business. -WorkWave Replied February 2025 --- ### Real green 25 review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The software is the best out there that we can use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros How good the routing system is and how it saves me time when working #### Cons How complex it is to learn with the videos provided #### Vendor response Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave Replied February 2025 --- ### Overly Complicated - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer support group is excellent. Why the development group can not, or have chosen not to correct the 2 issues that I just addressed, is beyond me. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is fully integrated, customer management software. What it does well, it does very well. Routing work and allowing us segment out customers for marketing purposes. #### Cons Vastly over complicated in how it handles customer deposits. Software does not always apply payments to the invoice number that we type in. It will automatically apply payment to the oldest open invoice, which can cause absolute chaos in our accounting and when we communicate with a customer about an open balance and find out that there last several payments have been applied to the wrong invoice. It sews seeds of doubt in customers' minds as to whether we know what we are doing or not, or if we are somehow trying to take advantage of the. It does little to calm their concerns to tell them that our software program assigned their payment to the wrong invoice. It seems pretty straight forward fix to us. If we type in an invoice number for the payment to be assigned to, assign it there, every time. #### Vendor response Thank you for the review, Larry! If you're using SA4, your comment on deposits and payments is true. However, SA5 is vastly improved in that area. You can apply payments to specific invoices and services, eliminating any doubt in your customers' minds as to the validity of your accounting and setting your own mind at ease, that everything is as it should be. Contact us for a no-obligation SA5 consultation! Replied March 2020 --- ### Customer service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Alternative Dispute Resolution - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I’ve been using Real Green since 2013 and have grown my business faster and more efficient due to the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Marketing capabilities, improved routing efficiency's #### Cons Tech support could be better and faster. #### Vendor response Hi David - thank you for your feedback and comments! We are so happy to be your partner in growth. -WorkWave Replied November 2024 --- ### Best in a lawn care industry - Overall rating: 4/5 - Reviewer: Alexa L. - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our companies been using it for 14 years and overall, we are very happy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That I can do everything almost in one platform. And if not, they partnered with some great people. #### Cons Sometimes tech-support cannot be very helpful #### Vendor response Hi Alexa, thank you for your feedback on RealGreen. We are so happy you are finding success in our product. -WorkWave Replied November 2024 --- ### 10 out of 10 would recommend! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Fishery - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been very positive. Great automation. Great support. And Great where you all are headed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is how it has helped our business grow and to schedule, invoice, and record services. We are able to have higher customer satisfaction and become a more transparent business. Also the RealGreen Community & Tech Support has become 100% better since 2020 when I started working with RealGreen. Cheers! #### Cons There is so much I haven't explored yet with automation but that is my fault and how busy I've been as office manager. Looking forward to setting up more automation. Not really any complaints. #### Vendor response Thank you for your feedback. We are so happy to be a valuable partner to you and your business! -WorkWave Replied February 2025 --- ### Please allow saving reports - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wish you could save sales reports with your selections. It’s such a chore to select and remove people to get accurate sales numbers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Widely recognized in lawn care service provider #### Cons SA5 removed a lot of functionality and reporting that was previously available in sa4 #### Vendor response Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave Replied February 2025 --- ### Real green - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Your software is great! My company would be lost without it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used for 20 years. I like the overall functionality and so many customizable options. #### Cons Sometimes the multiple ways and too many options make it challenging. #### Vendor response Thank you for your feedback. We have taken note of your comments and are so happy to be a partner to you and your business. -WorkWave Replied February 2025 --- ### Over all a great system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we have been happy with RealGreen. The move to sa5 was a big plus. The conferences are super fun #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and the support and partner integrations #### Cons Some issues that should be easy to fix seem to take forever to resolve #### Vendor response Thank you for your feedback. We are very happy to be a partner to you and your business. -WorkWave Replied February 2025 --- ### RG user conf review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve used it for over 10 years so I am able to navigate well #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros That I’m comfortable using it. Sa5 is easier to navigate than sa4 #### Cons It has some weird quirks that you have to be creative and do some work around #### Vendor response Thank you for sharing your experience with RealGreen. We take careful note of all feedback so we can ensure we are providing the best services for you and your business. Thank you! - WorkWave Replied February 2025 --- ### Review 1 2025 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. New user, just learning. I haven't had anything that has kept me from being productive yet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Mostly straight forward and easy to use. Once you find the correct screen. #### Cons Sometimes finding the correct screen can be a chore until I'm more familiar with the system. #### Vendor response Thank you for sharing your experience with RealGreen. We take careful note of all feedback so we can ensure we are providing the best services for you and your business. Thank you! - WorkWave Replied February 2025 --- ### Workwave User conference 2025 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, I don't have anything negative to say abort RealGreen #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The easiness to use, the help desk and training #### Cons Not really anything. I am still new and don't have anything negative to say. #### Vendor response Thank you for your feedback. We are happy to be a partner to you and your business. -WorkWave Replied February 2025 ---