From sales to customer services this is hands down an amazing company to work with!

It saves me so much time, it allows the estimators to do estimates right form their devices in the field instead of texting me and having me type them up. We actually tried Servsuite first, and SingleOps is hands down a better company and software program!

The only con I can find is length to fix glitches only because we use it all day long, but they ALWAYS fix the problem. Also glitches are so far and few between its not a big deal.

Overall, things have run more smoothly with SingleOps. If we do have an issue, customer service is quick to respond to help if at all possible. I like that even if what I want to do cannot be accomplished in that call, I can make a request for the programmers to review for changes. It feels as if someone is listening and working to make things better even if a request may take a while to implement.

(1) Ease of use: The other software program we were using was difficult to navigate. Our employees don't want to spend half of their time in frustration trying to navigate a complicated program, and neither do I. Between the two programs, the difference was that the other one was very PC/programmer/system heavy while SingleOps is more visual/intuitive in scope. (2) Program features: SingleOps program features, for the most part, allows us to do what we need to do to serve our customers well. From an office perspective, I love how easy it is to use the calendar for scheduling, billing, and for being able to assign tasks to not only the crew but also for myself. I love it that the customer can click to accept proposals so that we don't have to deal with so much paper. It's great to be able to put notes for the crew so that they can see information they need. Integration with QuickBooks was a must, as well. There are just so many great features I can't list them all here! (3) Customizability: It is very helpful that we can customize our proposals, terms and conditions, work orders, invoices, emails, and paid invoices. (4) Customer service: We appreciate that SingleOps customer service reps are native English speakers. SingleOps reps are always friendly, helpful, and sometimes they can even make suggestions for work arounds. They are great at coming up with workable solutions.(5) Program requests implementation.

(1) Customizability: SingleOps would have really knocked it out of the park if we could also have customizable Pre-Job Brief Hazard Assessment forms, which are OSHA requirements for our industry. (2) Program Features: When entering a city name, the zip code does not autofill. On the calendar the Job Name will appear, but not the address (unless you click on the Job Name). Would like to have the option for the address to appear. Cannot see which user did what actions on a specific job. Would like to be able to determine who may have changed something and when. Would like to be able to view all scheduled jobs for any given month at one time on a map. When I want to add a job based upon location, I currently have to use GoogleMaps to look each address up individually to determine which is closest. It would be faster/easier if I could see the map of the scheduled jobs and drag and drop the one I want to schedule on the same date next to a job that has already been scheduled that is in close proximity.

We signed on with single ops at the beginning of this year with high hopes for the system. The first few months were just training but we still had to pay for those months even though we were not implementing the system yet. Since we have implemented single ops into our daily tasks we have been running into issue after issue to the point that it’s more of a hassle to actually use the system then it is helpful or useful for our business. I have been paying for my employees to be able to use the app for the route, the app doesn’t even work, single ops is having us use the shortcut from the website instead. I paid close to $6000 for the CRM system and it has been nothing but a headache to use. I’ve been having many other issues with them as well. Very laggy system with lots of glitches, Random accounts going to zero and accounts disappearing from the route and accounts reappearing after being canceled. The credit card processing company is absolutely terrible, they have been holding over $10,000 for over 3 months now. Go elsewhere, i’m not the guy to write bad reviews but this is absolutely disappointing and now they’re not even allowing a full refund after all the countless problems we’ve been having, Plus on top of that we have lost several accounts due to the issues we have experienced. Signing up with single ops was one of the worst decisions we have made for our company, avoid at all cost!!! I’m going to Service autopilot much better system.

It seems like they got good ideas but nothing works properly, sales guy was really good because he sold me on this program.

Super laggy system and glitches up often. Support staff it’s horrible on fixing issues brought up

Great experience, will be renewing this year.

Great for scheduling, and CRM this is pretty much what we use it for. Great for access across members in the company

Customizing it to fit our company is not perfect, but sadly no program we have tried is. Short of designing our own software this has been the best fit thus far.

Easy to learn to operate and implement into my daily routine.

I like the tools it provides to streamline my business and eliminate gaps in our schedule.

there are some functions that could use a little tweaking but im sure they are working on it. nothing major.

I am no longer a customer, I am now a hostage until our contract expires.

It looks slick, thought that would help sales

Everything else, especially the company.

It's allowed us to be very productive and increase sales and operational efficiency

Usually a feature already built to handle our problems.

Hard to track future development and changes that put on their roadmap

Excellent! It is the best CRM I have used throughout my career

Ease of use, fast and efficient, Never any downtime during normal business hours , produces very professional looking quotes and fast .

Nothing at all. I wish my crew would use the tracking more but that’s about it.

It was exactly what I hoped for: a streamlined, easy to use, intuitive, and functionally superior product. Our office communicates more efficiently and consistently with our clients, over the small details- as SingleOps addresses the big details. We can track when emails are received, opened, and when the work is authorized. Having a system that allows our team to focus on executing the work and the quality of the work, instead of micro-managing the details has allowed our departments to develop better trained and more professional staff, also giving us more efficient days and increased production.

The user interface and ability to coordinate departments and tasks is unmatched. Other platforms have so many layers and hit the "save" button before you do anything moments, Not with SingleOps. The color coding, the templates for most everything we ever need to communicate, and the simplicity is intuitive.We chose what focuses were most important to us as a company and built it up through an easy integration process.

Hmmm.., sure- it isn't the cheapest- but our decision was about quality not penny-pinching, when it came to running our business and continuing to provide the level of service, we strive to offer from start to finish.

The route planner is the best feature in the system! It's usefulness cannot be overstated! It has completely changed our business for the better. Our company is able to be much more efficient by keeping travel times as low as possible. The other best feature is the search capability and organizational functions. Keeping our data organized prevents extra work for us and it allows us to do everything much faster than before. The only thing that could be an improvement to our speed is if our phone system was able to pull up information for our customers when they called, so we wouldn't have to look them up. Other than that, the system very much helps our company provide better service!

Sometimes the system has glitches that can be frustrating if they do not get fixed for a long period of time. This past year, we dealt with an issue in duplicating jobs with attachments which meant for a bout 5 months, this feature that we use daily, was broken. That was a very frustrating situation since we had to everyday save 15 attachments to our computer to reattach to the job. If the feature was working, it would have saved us a lot of time. Occasionally issues like this will not get resolved for a while and support will just kind of ask us to deal with it in the meantime. That can be frustrating because we are expecting the system to work all the time, and sometimes it doesn't.

Overall, it serves our needs but has room for improvement.

I like the ease of the program in creating estimates, invoicing, and client databases.

Some vital improvements:- able to print batches of forms such as work orders, invoices, etc. it is tedious to open each one and print- have drop-down choices for regularly used verbiage in estimates- have more flexibility with proposal layouts. There is certain information we would like columns for but crowds the form and would be beneficial for it to go onto a second line or have a layout more useful for. -

SingleOps has not only benefited our company in critiquing our day to day process, and making follow ups for proposals and invoicing easy. But, it has also allowed for our team to be more engaged prior to the job, allowing them to review the proposal, and associate the photos to the information they are reading. Out clients feel confident that we are working on the proper trees, with the use of GoogleMaps. Eliminating any tree location errors.

SingleOps has not only benefited our company in critiquing our day to day process, and making follow ups for proposals and invoicing easy. But, it has also allowed for our team to be more engaged prior to the job, allowing them to review the proposal, and associate the photos to the information they are reading. Out clients feel confident that we are working on the proper trees, with the use of GoogleMaps. Eliminating any tree location errors.

We only wish that there is a feature to add multiple photos at once "batch" option.

The software itself operates efficiently but when there is a glitch or issue that is out of the norm it can be difficult to get help in resolving the problem.

The Customer Success team is helpful once you break down the wall of troubleshooting responses.

The onboarding was a bit rushed and we went live without all issues being addressed.

Overall, our experience with SingleOps has been exceptionally positive. The software's intuitive interface, customizable workflows, and powerful scheduling tools have significantly streamlined our operations. It's comprehensive financial management module and exception customer support further solidify SingleOps as an invaluable asset to our business.

SingleOps has been a game-changer for our operations. The scheduling feature optimizes resource allocation, ensuring projects are adequately staffed without overbooking and ensuring each job is completed. It is evident that SingleOps was designed with a deep understanding of the challenges faced by service-based green industries, making it a tailored solution.

In our experience, we haven't encountered any significant drawbacks or cons.

I like the integration between myself, our office and the crew. It's helpful to write estimates that are converted to work orders and then can be sent as invoices. It saves a lot of time.

It's not the most simple or intuitive software. There are aspects I haven't even tried to use because I don't have the time to figure out how to use it.

Great in the beginning, a headache once we fully committed to using all of the features

All of the features it touts, however once you get into them you realize it's a lot more complicated and difficult to use than was advertised.

We can't get ahold of anyone when we need help sorting through issues. They have no idea how their product looks and communicates with Quickbooks Online, and the credit card processor they force you to use is awful. Instead of doing the simple things really well they get into the weeds and miss the basics.

We have been able to rapidly job cost our maintenance and enhancements projects to determine our profitability.

We love the way that it helps keep us organized and accountable. Its been a great improvement from previous platforms we have utilized prior to implementing Singleops.

Most recently we have experienced slight lag times when searching through filtered items.

Overall the experience has been great.

The implementation process was seamless. [sensitive content hidden] was absolutely amazing to work with. She listened to what our company needed and helped guide us along the way.

It is a change and new platform to learn which is a little time consuming. The one complaint is the timesheets part of it, we use a secondary payroll system for this issue.

At first I didn't know how to use it. But we had a class and ever since then. It has been such a wonderful software

It is such a easy software to use. Set up is super simple and overall just love exploring.

A more precise routing system for Managers and crews to use.

Overall, SingleOps is going to allow us to operate more smoothly, report on performance more effectively and plan on future activities more prudently. The support team has tried to ensure we have what we need when we need it during the implementation process - a tough ask for a growing organization like ours.

The software enabled us to fit 4 previously separate and awkwardly linked Business Information Systems (CRM, Estimating, Calendar Management and Routing) together in one place. It made the work-flow of many processes more efficient and the communication between departments (Sales, Customer Experience and Operations) more effective.

It wasn't set up to immediately facilitate or previously used business systems. In some cases we had to adjust our systems to fit SingleOps and in many case SingleOps were prepared to adjust or create new functionality to accommodate our needs. All our issues were addressed and the system shaped to our

There are a lot of things to like about SingleOps; Foremost is that it is such a time saver. Work we used to generate by hand or through two or more programs on the computer is all done through SingleOps now. We also love the ease we have in adding details to our proposals and work orders.

There are a few things that could be easier to customize, or seem like they should all for customization but do not. But there tend to be an easy work around for these small items making them not really work listing.

I love the ease of use, You have a search bar that you can search for you customer several different ways. The customer can be emailed/ texted via the program. This progam actually replaced 3 others that we were using. Their tech support is out of this world with helping when needed.

There really not nothing that i absolutely do not like.

SingleOps has helped us get a lot of information in one place- before, we were scheduling estimates on a Google calendar, and then the office was either transcribing phone calls or decoding handwritten notes to get estimates out. This has streamlined the whole process.

We haven't used the program enough to have an idea yet of what needs to be improved

3 months of use in and it has done a great job of moving our estimators off of paper for a quicker proposal turnaround and hand off to production.

Ease of use after everything is set up. Remaining simple to use while having a lot of options to add on if needed.

Quickbooks integration isn't seamless and there are items that don't match up. QuickBooks integration was definitely added after the software was developed and they do a decent job matching the architecture, but plenty of pain points.

Before singleops we were using a dated program that was very limited and didn’t make what we needed to do everyday very easy. With single ops it can be customized to fit our everyday needs and gives us options we never even dreamed of using.

The amount of options at hand is abundant. It’s so nice not being limited when scheduling customers and creating their profiles. It cuts out time in half if not more being able to customize our program to fit our needs. It’s been about a month now using the program and couldn’t be happier.

Posting invoices to QB could be easier. And printing multiple invoices at once could be easier as well.