SingleOps Software

4.48 / 5 (29)

Our advisors have recommended this product 22 times in the last 30 days

About SingleOps

SingleOps is all-in-one business software for green industry businesses, including landscaping, tree care, lawn care, landscape supply and sod. The software includes features such as CRM, estimates, scheduling, work orders, timesheets, invoicing, inventory, job costing, Quickbooks sync, & more. Hundreds of green industry companies use SingleOps every day to run their entire business.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

29 Reviews of SingleOps

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(23)

23

4 stars

(2)

2

3 stars

(1)

1

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

September 2020

Anita from Snyder Tree Service LLC

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

September 2020

Why we chose SingleOps

Overall, things have run more smoothly with SingleOps. If we do have an issue, customer service is quick to respond to help if at all possible. I like that even if what I want to do cannot be accomplished in that call, I can make a request for the programmers to review for changes. It feels as if someone is listening and working to make things better even if a request may take a while to implement.

Pros

(1) Ease of use: The other software program we were using was difficult to navigate. Our employees don't want to spend half of their time in frustration trying to navigate a complicated program, and neither do I. Between the two programs, the difference was that the other one was very PC/programmer/system heavy while SingleOps is more visual/intuitive in scope. (2) Program features: SingleOps program features, for the most part, allows us to do what we need to do to serve our customers well. From an office perspective, I love how easy it is to use the calendar for scheduling, billing, and for being able to assign tasks to not only the crew but also for myself. I love it that the customer can click to accept proposals so that we don't have to deal with so much paper. It's great to be able to put notes for the crew so that they can see information they need. Integration with QuickBooks was a must, as well. There are just so many great features I can't list them all here! (3) Customizability: It is very helpful that we can customize our proposals, terms and conditions, work orders, invoices, emails, and paid invoices. (4) Customer service: We appreciate that SingleOps customer service reps are native English speakers. SingleOps reps are always friendly, helpful, and sometimes they can even make suggestions for work arounds. They are great at coming up with workable solutions.(5) Program requests implementation.

Cons

(1) Customizability: SingleOps would have really knocked it out of the park if we could also have customizable Pre-Job Brief Hazard Assessment forms, which are OSHA requirements for our industry. (2) Program Features: When entering a city name, the zip code does not autofill. On the calendar the Job Name will appear, but not the address (unless you click on the Job Name). Would like to have the option for the address to appear. Cannot see which user did what actions on a specific job. Would like to be able to determine who may have changed something and when. Would like to be able to view all scheduled jobs for any given month at one time on a map. When I want to add a job based upon location, I currently have to use GoogleMaps to look each address up individually to determine which is closest. It would be faster/easier if I could see the map of the scheduled jobs and drag and drop the one I want to schedule on the same date next to a job that has already been scheduled that is in close proximity.

Reasons for Choosing SingleOps

We chose SingleOps over the other products because they lacked the ability to provide the program features that we needed to run our business effectively.

Reasons for Switching to SingleOps

The other software program we were using was difficult to navigate. As they implemented updates, there were more and more steps/clicks to get the program to do what it had done before so it was wasting time and maddening to have to learn an entire new process just to send an email. Between the two programs, the difference was that the other one was very PC/programmer/system heavy while SingleOps is more visual/intuitive in scope. With SingleOps, you press a button and it does what it says it will do, so for the most part it is easy to figure out what you want to do.

September 2020

Julie from Flower City Tree

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

SingleOps has eased so many areas of our business

From sales to customer services this is hands down an amazing company to work with!

Pros

It saves me so much time, it allows the estimators to do estimates right form their devices in the field instead of texting me and having me type them up. We actually tried Servsuite first, and SingleOps is hands down a better company and software program!

Cons

The only con I can find is length to fix glitches only because we use it all day long, but they ALWAYS fix the problem. Also glitches are so far and few between its not a big deal.

Reasons for Choosing SingleOps

Sales team was not pushy, they showed what they could do and it is a very easy to use program!

Reasons for Switching to SingleOps

Servsuite was difficult to set up, use, they took months and we hadnt even used it at all over a month past deadline they gave to have ready to go. Nothing worked, it was a huge amount of time to set up = to a full time job. Price much more, sales team lied through and through.

February 2021

Shawn from BDG Maintenance California Inc.

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

BDG California

Pros

Easy to use- building proposals is fast and the reports are great

Cons

Wish we could go from lead to completed proposal in a single step instead of multiple tabs.

July 2020

Kathleen from Kathy's Corner

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

July 2020

TERRIBLY BAD INVESTMENT

HORRID. TERRIFYING. APPALLING. THE WORST EXPERIENCE I HAVE EVERY HAD WITH A COMPANY. AND WE HAVE BEEN IN BUSINESS SINCE 1971.

Pros

THE SALESPERSON DID A GREAT JOB OF SELLING US A BILL OF GOODS

Cons

EVERYTHING...I WOULD NEVER EVER HAVE PURCHASED IF I HAD HAD A TRIAL FIRST...IT IS THE WORST, AND I MEAN WORST SOFTWARE I HAVE EVER USED...WE HAD TRIALED SEVERAL, AND THEN STUPIDLY PURCHASED THIS...MONEY UP FRONT..THE MOBILE WAS GRIM...NEVER EVER GOT IT UP..PROBLEM AFTER PROBLEM..TRAINING SUCKED...I KNEW, ABSOLUTELY KNEW IT WAS A DISASTER WITHIN A MONTH, AND WE HAD TO CHANGE PROGRAMS IN APRIL, AS IT WAS SO BAD WE COULDN'T CONTINUE. WE HAD BEEN WITH SERVICE AUTOPILOT (6 YEARS) AND LEFT THERE BECAUSE OF THEIR CHANGE OF OWNERSHIP. i WOULD SAY THAT WAS THE STUPIDEST THING I HAVE EVERY DONE..BUT IT WASN'T, BUYING SINGLEOPS WAS.

Reasons for Choosing SingleOps

BECAUSE THE SALES MAN WAS COMPELLING and sold us on a dream... They have since admitted it was a problem on many level and gave us back 1000. out of 6500...and said gee whiz sorry. PLEASE DO NOT BY THIS SYSTEM!! IT IS A DISASTER!! We are now with JObber, its is a DREAM. easy to use, easy to implement, the men were on it in less than two weeks after we started. and we installed in in the middle of spring..in middle of maddness...it is terrific. LESSON DO NOT BUY WITH OUT TRYING IT, ANY PROGRAM FOR ANY PART OF YOUR BUSINESS..

Reasons for Switching to SingleOps

BECAUSE WE DID NOT LIKE THE MERGER WITH CLEARANT . We had been with Service Autopilot for many years and because of a issue with their program, they couldn't sync existing customers (us) to Quick books online...our only choice was 'start over' to establish the link. So we had been struggling with what to do when they sold the controlling interest to another company, and we though if we have to start over lets see what else is out there - so we spent a few months looking at and testing product, and then, dumbly, on a whim, up against some time constraints, we bought Singleops..BIGGEST MISTAKE WE MADE IN 51 YEARS IN BUSINESS...

September 2020

chace from Garrison Mckinney tree and bridge services llc

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Best Software program for small Business

Easy to learn to operate and implement into my daily routine.

Pros

I like the tools it provides to streamline my business and eliminate gaps in our schedule.

Cons

there are some functions that could use a little tweaking but im sure they are working on it. nothing major.

Reasons for Choosing SingleOps

training and the people were alot easier to deal with.

Reasons for Switching to SingleOps

Could't deal with those people and the training was to absorbant in time. lot of overkill