--- title: "ZenMaid Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ZenMaid. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ZenMaid is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/zenmaid-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maid Service Software](https://www.softwareadvice.com/field-service/maid-service-comparison/) / [ZenMaid](https://www.softwareadvice.com/field-service/zenmaid-profile/) / ZenMaid Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/zenmaid-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/zenmaid-profile/alternatives/) # ZenMaid User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 205 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 162 reviews (79%) - 4 stars: 32 reviews (16%) - 3 stars: 5 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 4 reviews (2%) ### Most mentioned pros - That feature alone is worth the subscription because you take total control of payments. If you are serious about your business having systems in place is essential for your growth and streamlining. - Using this software makes it easier to run a cleaning company, since the software has special features for us that many others don’t. - The calendar is wonderful and clear to help run my team and clients. ### Most mentioned cons - When you cancel a client or change a client you have to refresh the page before it makes the updates. Or when I have 2 members on my screen as I need to move something one team member can have the other team members work on as its got confused so I have to refresh it quite a lot which makes everything a longer process. Plus its harder to train someone in doing these things as you always have to be ahead of zen maid. - Some features, like invoicing and tracking hours for employees, aren’t fully compatible with our local accounting rules, so I can’t really use that part of the system. - I want to edit the reoccurring one time and it reset all of it and as far as I know that’s not possible I have to actually delete my customer and then re-add them to the contacts and set up reoccurring again ## ZenMaid customer reviews Showing reviews 1-25 of 205 (page 1). ### LOVE ZenMaid for My Cleaning Business! - Overall rating: 5/5 - Reviewer: Liz D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Incredible! They are always there to help me when I have questions and especially when I just want to speak with a human. They will do one on one video screen shares if there is something you need shown to you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it is specifically for the cleaning business industry! They are ALWAYS adding features and welcoming ideas to improve/add features. The customer service is TOP NOTCH! #### Cons When I first began using ZenMaid about 3 years ago, they didn't have some features, but they have added them since then. #### Reasons for choosing ZenMaid Honestly, the aesthetics of it. I had 2 cleaners and didn't initially know what I was looking for in a software at the time. Glad I chose ZenMaid! --- ### Best Cleaning Company App - Overall rating: 5/5 - Reviewer: Fary and Armando B. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy with the customer support we have received, they are very proactive, and professionals, I would definitely recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Client management is a user friendly and secure to use. Compare to other companies, the price is just right, and it had help me to save time by sending automatic emails and text messages reminder, which at the same token had helped me to focus in marketing and bring more customers to my platform. #### Cons Whenever they have updates, we, as customers, do not receive a message for heads up, and it gets very slow and even crash. But fortunately, they work hard and put it back on pretty soon. #### Reasons for choosing ZenMaid Because of the reviews and price. The competitors where way higher than ZM #### Vendor response Thank you, Fary and Armando! Been lovely to support your business and family over the past few years :-) Replied July 2026 --- ### Life Changing - Overall rating: 5/5 - Reviewer: Natalie S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page! This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across. Thank you ZenMaid for changing my business and giving me my life back! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its customization makes for ease of use #### Cons The only con is that I didn't find it sooner. #### Reasons for choosing ZenMaid ZenMaid was the only scheduling software made by maid service owners for maid service owners. #### Reasons for switching to ZenMaid The other scheduling software's, although the worked for maid services, they were more geared toward other service companies, like HVAC and Plumbing. --- ### Zenmaid keeps our business running smoothly! - Overall rating: 5/5 - Reviewer: Shelley B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We have used Zenmaid for many years and will continue to be a loyal consumer as long as the price meets the benefits. Current zenmaid allows us to streamline a lot of our back office and provides great value to our busines. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of scheduling is very beneficial. User friendly, saves time entering new clients and provides a client database that captures information from size of home, type of clean, and frequency. You are able to add notes in the app that your cleaners have to read before the assignment. I am able to add if the client was a referal, came from our website, called our office or emailed so it is easy to track where our business is coming from. The automated reminders to clients are a huge plus. Saves us from having cancelations and clients that forgot they were on the schedule. #### Cons Adding notes in the app have to be translated before entering which costs us time and money. If the cleaner has their app downloaded in their native language then the notes should automatically translate. #### Reasons for choosing ZenMaid Zenmaid provided the majority of what we needed to run our operations. --- ### If you were in the cleaning business try zenmaid! - Overall rating: 5/5 - Reviewer: Renee H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Absolutely love that there is a platform specifically designed for cleaning companies, overall experience was very positive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user friendliness of managing multiple teams and various cleaning frequencies all at once. It’s also a very specific platform made for cleaning companies and service industry jobs with regular occurring appointments. #### Cons I don’t have too many complaints. Once in a while, there would be a glitch where you would delete something and then it would end up on the schedule randomly further down the Calendar for no reason. It would always get fixed very quickly though, and there are a very responsive company. #### Reasons for switching to ZenMaid Because I made was tailored for our cleaning business. --- ### ZenMaid is setting the industry standard for cleaning business owners… and raising it! - Overall rating: 5/5 - Reviewer: Amy M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I’m very happy with the product and how it performs, the time it has saved me, the potential to learn more of what is already there, and the anticipation of what is to roll out. Also, the customer service is excellent. They are very real and very present. Thanks for everything! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ZenMaid has been the answer to many of the obstacles I’ve faced while growing the number of employees and scaling my business. It is more than just scheduling software, but that aspect alone is where my most immediate time savings was noticed right out the gate. There are many other features layered into it that make my business run more efficiently and professionally. Since it is designed by fellow cleaning business owners, they know the quirks and nuances of the industry, and their software meets these challenges head on and meets us as their clients where we are at. If there isn’t a solution to an obstacle or an idea yet, they are probably working on it now. I’m excited to grow with and be a part of this innovative system. #### Cons I have very little to dislike about ZenMaid. A feature I’m craving is the ability to track mileage within the app, and I suspect it is already in the works. I also would like the ability to toggle communication preferences within each contact card. For example, not all clients wish to receive Service Ratings so there is a manual step I have to take each time (and remember the specific clients who doesn’t want them, so remember to not mark their job as Complete. If I could mark that preference individually it could prevent the error of flooding them with unwanted messages. #### Reasons for switching to ZenMaid ZenMaid’s way of scheduling matches the way my brain was used to doing in Google Calendar, but the contact cards made it possible for me to have recurring static fields, such as the entry instructions and house info. And the ability to assign the cleaners to the calendar event eliminated countless hours each week of manually doing this. Also it was clear that the information was more convenient and accessible to my employees. WorkYard I spent a lot of money on for only needing the feature of clocking in and out of the job sites and tracking the driving. It is a great product but I didn’t need 80% of its features. It drained our phones’ batteries. --- ### We highly recommend ZenMaid! - Overall rating: 5/5 - Reviewer: Hannah M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I love how ZenMaid offers automated text reminders to not only customers for their upcoming appointments but also the technician that’s scheduled. It’s also very handy to have a customized checklist for each appointment in the app. The customer service team at ZenMaid is always professional and most helpful! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. I love that we can send automated appointment reminders to our customers and technicians. 2. We can add checklists to appointments 3. That ZenMaid teamed up with my coach [sensitive content hidden] on the filthy rich cleaners podcast. I love listening to it! 4. I love the appointment availability finder feature #### Cons 1. That I can’t bill directly from ZenMaid because I use Quickbooks. 2. I wish we could personalize the review prompts more-a)have the option to add a team photo to our review prompt. b)I wish the automated texts didn’t have such a short limit on characters. 3. I wish we could have a customizable commercial walkthrough sheet that we filled out during the walkthrough and it saved into our ZenMaid for future reference. 4. I wish ZenMaid would add a feature where we could upload cleaning product labels for cleaners to have easy access through the app instead of searching for a files on google drive, etc. 5. It would be nice if ZenMaid had a feature where the owner or managers could upload technician training videos so while the tech is on a job and they need a quick refresher on something they have easy access to information. 6. I wish ZenMaid would have a feature that would allow us to send the completed checklist to the customer with their appointment completion text. #### Reasons for choosing ZenMaid I felt like it was more professional than others that were considered. --- ### 10 out of 10 HOGHLY RECOMMEND - Overall rating: 5/5 - Reviewer: Darion C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I’ve been using ZenMaid actively since 2021 and I have zero complaints. I honestly don’t know what I’d be doing to keep my business organized and professional the way way zenmaid helps us! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scheduling for my employees, payroll, help with sending reminders, letting clients know when a job is complete. Overall we couldn’t live without zenmaid. #### Cons No complaints honestly. Never had any issues. #### Reasons for switching to ZenMaid More affordable and easier to navigate. The other site just confused us. --- ### Zenmaid is the best hands-down - Overall rating: 5/5 - Reviewer: Jennifer L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I’m thrilled to have in Maid. I’m so thankful for your company because I’m able to run my business smoothly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user-friendly and as a busy businesswoman, that is exactly what I need, I had tried Maidly and it was not user-friendly. I’m just so thankful that I found Zen Maid. #### Cons My least favorite thing and only issue is that I’m not able to edit my reoccurring very easily. I want to edit the reoccurring one time and it reset all of it and as far as I know that’s not possible I have to actually delete my customer and then re-add them to the contacts and set up reoccurring again #### Reasons for switching to ZenMaid Because Maidly was not user-friendly at all, not even slightly I hated it it --- ### thumbs up 👍🏻 - Overall rating: 5/5 - Reviewer: TAMI C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered overall no complaints. i highly recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use and navigate. templates to edit and customize as well as checklists. #### Cons it doesn’t mark invoices paid in all areas when marked paid. i also can’t integrate gusto whom i use for payroll. #### Reasons for switching to ZenMaid zenmaid offers more and is much easier to navigate --- ### Best schedule - Overall rating: 5/5 - Reviewer: Jonathan B. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very fluid and they only are getting better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zenmaid is very easy functioning. The team is also great when we need something. #### Cons Not much. There’s always ways the team helps. #### Reasons for choosing ZenMaid Easy flow to teach team. The app for the team was great. --- ### Great platform - Overall rating: 4/5 - Reviewer: Khalia S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Great so far . A few scheduling tweaks would be nice #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy set up when I switched over from another platform. My team can use Zenmaid in multiple ways which helps us keep everything in sync. #### Cons Still waiting on cleaner availability so we can block off days for certain cleaners if they aren’t available. #### Reasons for switching to ZenMaid It was a Expensive platform for a small company. --- ### Great cleaning service crm - Overall rating: 5/5 - Reviewer: Angela G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scheduling ease, user friendly, ease of training for employees and saves time with communication #### Cons Nothing. Been very happy. Wish there was a flat rate price for under 6 users #### Reasons for choosing ZenMaid Specific for field service and maid companies --- ### Look No Further - Overall rating: 5/5 - Reviewer: Leiby H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zenmaid is such a customizable software that anyone can have their desired experience. Our cleaners have access to their schedules and we can control the levels of access to information. We rely on this calendar to schedule multiple cleaning routes and over 10 cleaners. We use this software to manage our customer relationships, book customers, manage daily routes, and plan ahead. We have tried multiple software options and Zenmaid beats all of them. #### Cons Out of 4 years of Zenmaid membership, we have only had one instance of downtime during the workday. Otherwise, no cons. #### Reasons for choosing ZenMaid Best price for the features we needed. No "fluff" in the software. Everything has utility. #### Reasons for switching to ZenMaid We needed more functionality from the software as far as customization and route management. --- ### Great, scheduling app - Overall rating: 5/5 - Reviewer: Angie H. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered So far I haven’t really had any problems. I’m overall happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It keeps my business organized and my cleaners enjoy using it #### Cons No customer portal It would be nice if customers can interact with the app #### Reasons for choosing ZenMaid I like the fact that they have a lot to offer #### Reasons for switching to ZenMaid I like jobber , but it was too costly every month and I find ZenMaid to be more efficient for my company --- ### 10/10 highly recommend Zenmaid!!! - Overall rating: 5/5 - Reviewer: Reagan C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Customer services is FANTASTIC and they always listen to your feedback, suggestions, questions, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how Zenmaid is tailored to cleaning companies in specific. Using this software makes it easier to run a cleaning company, since the software has special features for us that many others don’t. I absolutely love the premium version, but when I first started the free version was a MUST to kick off a professional cleaning services. They’re great for any budget. #### Cons Hmmm. Probably nothing! Everything has been great so far. --- ### Amazing platform, and a game changer for business owners! - Overall rating: 5/5 - Reviewer: Krystal M. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Love it. Such a game changer for me and my team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zenmaid has really been a strong attribute to growing my business. It has made my life a lot more simple! The customer service is also out of this world! #### Cons I wish you could do as much on the app as you can the computer. --- ### Review for Zenmaid - Overall rating: 5/5 - Reviewer: Jessica G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I have been very happy with using Zenmaid #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That i can have a sign up form linked to my website for future clients to fill out. #### Cons I have to have a different system for my employees to use so they can clock in at the office and clock out. If i was to use Zenmaid it would be double work. --- ### Great starter CRM for Maid Service businesses - Overall rating: 4/5 - Reviewer: Megan F. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with zenmaid was really good! When you're onboarding you have a representative who owns a cleaning business so they also give you so much advice especially as a new business owner that was really valuable. They also have their maid service Summit and other resources to small business owners to help grow your business which I find few crms have that #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I liked the price point as a new business when we used it and I liked that it was maid service specific and that it was very user friendly #### Cons It was lacking some of the reporting and some of the automations that I was interested in --- ### The best scheduling app for my business - Overall rating: 5/5 - Reviewer: Elizama P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My service seems like more professional and my customers like to receive reminders for their cleaning services . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros practicality and professionalism makes Zen Maids so special , my small business seems like a big company with their services . #### Cons I don’t have any concerns , this app is the best app for your business . --- ### DO IT! Game changer - Overall rating: 5/5 - Reviewer: Chelsea B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered pretty sweet thanks for all the hard work! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Quick to respond to any questions. User Friendly! #### Cons Cant save invoices to edit later or add on details later. #### Vendor response Thank you, Chelsea! Replied November 2024 --- ### Almost Zen - Overall rating: 4/5 - Reviewer: Marci M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I wish customer service was more accessible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros For a first time person and scheduling, this software is easy to understand, and a quick start up. If someone wants to integrate other platforms, that integrate with ZenMaid, there is actually a course that people are encouraged to purchase. It integrates with most major platforms for billing, marketing etc.. Easy to use on start up. Does taking learning the integrations. #### Cons It can be slow or bounce me ahead to a week that I didn’t want to be on. That takes a few clicks and closing the program then reopening. #### Reasons for choosing ZenMaid Pricing & ease of immediate use. --- ### Zenmaid Review 11 months use - Overall rating: 4/5 - Reviewer: Michelle D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is definitely getting better. In the beginning there was a TON of glitches or things that would happen such as appointments not saving or not being able to see what I was typing, or just the overall speed of the application was running at turtle speed. Over the months it has definitely gotten better. I'd say in the last 3 specifically #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like having everything in one place. Being able to look at when our cleaning techs clock in/out and simple one click options #### Cons I hate the little circles with the tech's initials. We have many employees with very similar initials. Also, when I schedule a team to clean a location, it always turns the job ticket to one specific tech's color, I wish there was a way that it would divide the color in half or by 3 or 4, so that I could easily pull up the calendar and see who is working right then without clicking into the job. Right now, if I am out of the office and need to look quickly, it is physically impossible from my phone without clicking all the way into the job. I would love for it to take up across the day with however many people I schedule, and allow me to click once and they all pull up as the same job ticket. Because..... I have tried doing them all separately so that I was able to quickly see them and then it sent my clients 4 reminders for their upcoming appt. That definitely was not ideal!! #### Reasons for switching to ZenMaid our owner attended a conference and ZenMaid was there #### Vendor response Thanks for the review, Michelle - please contact support@zenmaid.com if you continue to struggle with anything in the system :-) For anyone else reading - here's what the owner of Above the Line Cleaning (Michelle's company) sent our support this morning (11/10/2019): "We're good! Trying to grow obviously; booked a record breaking FIVE new clients today, which is literally record breaking as we may go a month to do that...finally have a good team and the last two months have been prosperous. Saving up to step up marketing. Feels like a helluva a lot longer than a year but I am SOOOO grateful to you, Courtney, and Maria. Literally lifesaving :-) :-) :-) " Replied November 2019 --- ### Not recommend. No real customer service and they charge yor credit card the wrong amounts - Overall rating: 1/5 - Reviewer: Michelle B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible. No customer support considering the outrageous monthly payments. There is no way for your to control your subscription in your profile, AND they charged my credit card after saying they would cancel. The software is very glitchy, it doesn't import client information for recurring cleans, it's just a junk software #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried #### Cons - They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days of back and forth with their spectacularly incompetent staff, they finally said they would cancel and remove my credit card from their database. Guess what?? Yes, they CHARGED my credit card $138 a week later. An amount that was far more than my monthly subscription price. I could not reach anyone at the company, and finally had to have my credit card company issue a charge back. Warning- I think this is a fraud company- DO NOT USE #### Reasons for switching to ZenMaid I believed their marketing material that this software was superior- it is NOT and more expensive #### Vendor response Nothing about this review has to do with ZenMAID Michelle here keeps ignoring our messages that she's been charged by zenBUSINESS which is NOT our company Here's the screenshot that Michelle herself sent us when she got charged. https://pasteboard.co/B0ozuQ7dPf68.png Hoping Capterra will take this down ASAP as it's unfair, inaccurate, and negatively affects our business :-( Replied February 2023 --- ### ZenMaid is the best - Overall rating: 5/5 - Reviewer: Tammy R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Very happy with ZenMaid and will be using them as long as they are a available #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Regardless of how big they grow I’m always treated like a part of a small family that has time for me when I need them. #### Cons No complaints they honestly care about the accounts they have and solve any problems that might come #### Reasons for choosing ZenMaid I compared greatly and price let me to them but they cost less than over but still surpassed others in quality as well. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/zenmaid-profile/reviews/?page=2) --- ZenMaid Reviews, Pros and Cons - 2026 Software Advice