ZenMaid software


ZenMaid is a cloud-based residential cleaning service scheduling solution designed for maid service owners. The solution offers a platform for users to schedule customer appointments and automate their day-to-day operations.

ZenMaid sends work orders to cleaners/maids in the field and sends reminders to customers for upcoming cleanings. Additionally, ZenMaid automatically sends follow-ups after appointments to garner feedback and referrals and offers reporting capabilities to the users.

At an application level, ZenMaid features contact management, billing/invoicing, scheduling and dispatch and work order management. It’s priced on a three-tiered subscription based on the number of cleaning employees. ZenMaid also integrates with Quickbooks so that owners/operators can export payroll and other financial data helping avoid re-entry of data.

ZenMaid offers support via email, phone, product tutorials and online FAQs.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

21 Reviews of ZenMaid

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  • Angela from Maid2Shine

    Specialty: Cleaning Services

    Number of employees: 1 employee

    June 2018

    From manual to software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good software overall but didnt not see the value for the monthly price. If it was not too for a month I would most likely use it but it does not do enough for me to pay more than that.

    Pros

    I like that it was easy to input information and i liked the pre typed templates so I could personalize the message for my customers, really enjoyed the email and text reminders.

    Cons

    It was tiedos when you needed to make a change when I pressed edit it wouldn't let me make too many changes so i decided to delete the appointment and start over then i was getting an error saying duplicate appointments but it wasn't because I deleted the other one.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jop from Jop & Johnson

    Specialty: Cleaning Services

    Number of employees: 2-10 employees

    May 2018

    Zenmaid is the best cleaning service software!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most is how easy it is to use. It has a very simple layout and you don't need long to fully understand and operate you service with Zenmaid. It has a very detailed reporting and with just a view clicks you can see all your revenues and expenses, get your payroll done etc. It is great value for your money and very reasonable priced if you compare it to other software. Final, the support and communication with the Zenmaid team is amazing. Highly recommend!

    Cons

    I'm using the software for a while now and I haven't found any yet. They constantly update the software so I don't think there are any cons.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jacob from Tailor Maid Cleaning

    Number of employees: 11-50 employees

    March 2018

    This is an amazing software, I have used multiple maid service software's and this is the best!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better maid service scheduling. Easy user use, very easy to use. Extremely easy to learn and use. Very fast load times!

    Pros

    It's extremely easy to use, they have even taken most of my suggestions and integrated them in the software for me! They have the best customer service and support by far! Go with this company if you want a smooth easy to use maid service software!

    Cons

    They do have a few bugs here and there, however they fix them relatively quickly. Anytime there has been an issue, they have had it fixed within 30 mins to 24 hours

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    March 2018

    Thanks Jake, keep letting me know of those feature ideas and requests when you see them! - Amar

  • Ruby from Mac's Maintenance & Cleaning LLC

    January 2018

    Awesome product for Maid services!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    How easy it is to use! It basically automated my business! I will definitely be a long time user!!!!

    Cons

    I wish the app would come out soon! Can't wait to use it. Also it would be nice to have a Commercial functional too!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    January 2018

    Thanks Ruby! Happy to helping you and Mac's Maintenance :-)

  • DIANE from Married To My Mop

    Specialty: Cleaning Services

    Number of employees: 1 employee

    November 2017

    It was very easy to set up my clients with little help

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Is designed for cleaning services and the customer service is amazing. Anytime you need help in a couple of hours you have your answer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Julie from Refresh Your Nest Cleaning Services

    Number of employees: 2-10 employees

    June 2016

    Love the User Interface! So easy to use, easy to train, fast, full of automation!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We switched to Zenmaid from another online platform that was slow and prone to crashing leaving us without our customer data and schedule! We NEVER had that problem with Zenmaid. It is clean and simple and reliable with some very cool automation features that we loved.

    Pros

    I love the email reminders and follow ups that it automatically sends the customer based on their scheduled cleaning! We also love the calendar view that makes it so easy to see who is cleaning which house. It's also easy to change the appointment right on the same screen. No switching from one tab to another to perform a task. It's all possible from the same screen in most cases.

    Cons

    Can't think of anything that ever frustrated us. There may be some features that some businesses would like, but we love the program just the way it is. But we really appreciate how responsive the Zenmaid team is when we have a request for a new feature. They are always improving the product.

    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    June 2016

    Thanks for the kind words, Julie :-)

  • Seth from Elite Cleaning Services, LLC

    Specialty: Cleaning Services

    September 2015

    SIMPLY BRILLIANT!! AMAZING PRODUCTIVITY BOOSTER!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We began using ZENMAID 8 months ago. After using 5 different systems previously, we finally found the one and only we need. It is so simple to use, the team loves the features, and as an owner of a very rapidly growing cleaning business, I was so happy to finally find a software program that did EVERYTHING! We used to use 4 different systems costing us time, frustration and most importantly-MONEY. I was extremely reluctant at first, as all the software available out there was missing 1 or more features. Not ZENMAID! I rarely have the time to even write reviews on products or services, but ZENMAID deserves it! Scheduling is easy, tracking expenses, and the best (in my opinion) the route and work order sheets automatically go to the cleaning teams. Of course my Cleaning Tech's were leery at first, but once they saw how much easier it was to not have to constantly come by the office for work assignments, work assignment changes, etc...they were so much happier. It allowed for more time to plan around there own day, offering better life balance for them, and more overall productivity by our entire team. If you own a service business of any sort, I strongly encourage you to try this software. We estimate at least 30% more time out selling services than before, with so much less headache. Lastly, I can't forget to mention Amar and his team of Customer Service. They will respond ASAP with live chat for any questions, and even data import your client book for free! By far the best system out there, and I do know, because I have tried them all. Thanks for an amazing system created specifically for our industry! I wish I could rate the experience 6 stars, in all honesty.

    Cons

    I have tried over 5 different software systems for the past 3 years as we have been growing. NONE of them do what this does for our company. You cannot beat this system if you own a residential or commercial cleaning company-or any service related business for that matter. We are so happy to have found one system that does it all, and so easy to use.

  • September 2015

    AMAZING! HUGE PRODUCTIVITY BOOSTER!!

    Ease-of-use
    Quality
    Support
    Value for Money

    We began using ZENMAID 8 months ago. After using 5 different systems previously, we finally found the one and only we need. It is so simple to use, the team loves the features, and as an owner of a very rapidly growing cleaning business, I was so happy to finally find a software program that did EVERYTHING! We used to use 4 different systems costing us time, frustration and most importantly-MONEY. I was extremely reluctant at first, as all the software available out there was missing 1 or more features. Not ZENMAID! I rarely have the time to even write reviews on products or services, but ZENMAID deserves it! Scheduling is easy, tracking expenses, and the best (in my opinion) the route and work order sheets automatically go to the cleaning teams. Of course my Cleaning Tech's were leery at first, but once they saw how much easier it was to not have to constantly come by the office for work assignments, work assignment changes, etc...they were so much happier. It allowed for more time to plan around there own day, offering better life balance for them, and more overall productivity by our entire team. If you own a service business of any sort, I strongly encourage you to try this software. We estimate at least 30% more time out selling services than before, with so much less headache. Lastly, I can't forget to mention Amar and his team of Customer Service. They will respond ASAP with live chat for any questions, and even data import your client book for free! By far the best system out there, and I do know, because I have tried them all. Thanks for an amazing system created specifically for our industry! I wish I could rate the experience 6 stars, in all honesty.

    Pros

    Everything about this system has been a dream come true for our business

    Cons

    None noted so far. The system is what we had been searching for the past 5 years in business!

    Review Source: GetApp

    Response: ZenMaid Software, ZenMaid Inc.

    September 2015

    Thanks Seth, much appreciated!

  • Clayton from Perfectly Clear, Inc

    Specialty: Cleaning Services

    September 2015

    Great Program

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We have been using the program for about a month now. The reminder text to the customer is a great feature. No more reminder calls means more time booking customers. Any questions we had they were quick to respond and helped us get acquainted with the program. We would definitely recommend this program to not only house cleaning companies but window cleaning, carpet cleaning, any company that does basic service work. It works great.

    Cons

    Other then answering the phone for us, really nothing. They are quick to help with any issues with the program. Any changes that are needed they are quick to respond and helped give us solutions to any issues we have had.

  • September 2015

    Excellent

    Ease-of-use
    Quality
    Support
    Value for Money

    Been using ZenMaid for about a year, over the years I have always used softward based scheduling , this web based schedule wins hands down, no bugs, no crashes, no costly on going service fees. Web based scheduling is definitely the future.

    Pros

    Always available even if one computer crashes you can at least use your smart phone or tablets. Fast response to questions.

    Cons

    Even though there are improvements for mobile devices, ,work still need to be done.

    Review Source: GetApp

    Response: ZenMaid Software, ZenMaid Inc.

    September 2015

    Glad to hear it's working for you! Shoot me an email if you have any feedback or questions - Amar

  • Greg from Home Cleaning Company

    Specialty: Cleaning Services

    August 2015

    Excellent, superior to software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Web based no soft ware problems, automatic email reminders to the clients

    Cons

    Debit card is the only method of payment for scheduling usage

  • Laura from The CleanCare Team

    August 2015

    Great easy to use system

    Ease-of-use
    Quality
    Support

    Easy to use and understand. I had no trouble figuring out how to use each feature. Great customer service, always answer questions quickly.

    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    August 2015

    Thanks for the review Laura, let us know how we can make it even easier to use :-)

  • Roman from Polinas Cleaning Services

    April 2015

    Don't know how we did it before

    Ease-of-use
    Quality
    Support

    ZenMaid has made a huge difference in the daily operations of our business. Simply put, it has taken hours away from our workload and has made managing our company so much easier. Running credit cards, viewing a clients info and history, payroll, payments, scheduling... everything has become so easy since we started ZenMaid back in October. We stopped having an accountant track down who paid and who didnt, stopped waiting weeks for checks to come in the mail, and our business has gone up tremendously. Keeps everything so organized it literally feels like ZenMaid does most of our work on a daily basis, we just simply provide it with the info. Amar the owner is very responsive to any questions for the monthly price it takes away such a big load from us. Would recommend to all cleanings business owners.

    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    April 2015

    Thanks, Roman! Pleasure to be working with you personally and helping your business. You shouldn't have to do all the stuff we do so you can focus on more important things like growing the business :-)

  • Dacia from Miss major domo

    October 2014

    Awesome software for my business

    Ease-of-use
    Quality
    Support

    I recently started my own business housekeeping and personal system services I am a one-man shop I've tried almost every software that I came crossed and none of them were great. Zen made is awesome is easy-to-use, extremely user-friendly set up is very simple. It's a very simple yet into the program that offers a buddy to send out reminders to your clients as well as send it filled for reminders which has inspired my clients to send me amazing feedback. I highly recommend the software to a small business and any large business it simple it has all the features in need and it works great for me

    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    October 2014

    Hey Dacia, thanks for the review! Glad to hear the software is helping you get similar reviews of your own! - Amar

  • Alejandro from The Clean Fairies

    August 2014

    Great Software for any cleaning service!!!

    Ease-of-use
    Quality
    Support

    I have been using Zenmaid since they launch this amazing software! i can use it anywhere with my tablet, smart phone or computer. I love that i sends my clients a reminder for the scheduled service every time this has saved me an enormous amount of time! if you have a small cleaning business or an established business look no further this software will save you time and money.

    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    August 2014

    Hey Alex, thanks for the review and a HUGE thank you for being one of our very first customers! We've come a long way since then and don't take for granted your patience as we developed.

  • Amanda from Essence Home Cleaning, LLC

    August 2014

    Amazing Service!!

    Ease-of-use
    Quality
    Support

    I have had the pleasure of using Zenmaid, and it has relieved so much stress & headache. Amar & his staff are incredibly knowledgable & easy to get ahold of. I highly recommend using this product no matter the size of your business.

    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    August 2014

    Thanks Amanda! Glad to see even 1 woman powerhouses like yourself find it useful!

  • Ashley from Sparkling Clean

    July 2014

    Great Product!

    Ease-of-use
    Quality
    Support

    I have had a great experience with Amar. The software is tailored to maid service companies and in my opinion very easy to navigate and pleasing to the eye to look at, not super crowded or hard to look at to see what you are trying to get the things done you need to.

    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    July 2014

    Thanks Ashley!

  • Jessica from Roman and Roman Cleaning Services

    July 2014

    By Far the Best software program!!!

    Ease-of-use
    Quality
    Support

    My Name is Jessica and I am the owner of Roman and Roman Cleaning Services Inc, and I have been using Zenmaid software for two months now and I absolutely love it! The automatic texting to clients and employees making my job so much less stressful. I don't have to spend reminding clients about their appointments instead I can now focus on expanding my business! Not to mention the great customer service, Amar replies to questions right away and I love that in company, Business to Business customer service is very important to me.

    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    July 2014

    Thanks, Jessica! I hope the speed of this response lives up to my reputation :-) - Amar

  • donnette from Tailor Maid Cleaning

    July 2014

    Great company. Great people

    Ease-of-use
    Quality
    Support

    When I started my new maid service, I heard about ZenMaid from a friend of a friend. I thought I'd give these guys a shot. I am really glad I made that decision. The ZenMaid software is really designed around the maid service business model. I like that if ever I have a question or problem, I can give them a call and have my situation looked into and solved quickly.

    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    July 2014

    Thanks, Donette, we're happy to be helping you grow! - Amar

  • Lisa from Dishwashing Divas Housekeeping

    May 2014

    The best of them all!

    Ease-of-use
    Quality
    Support

    OK, I've tried several other scheduling software programs. They either didn't fit our industry or said they could but ended up with lots of wasted time and money. And let me tell you about the support I received from the rest of them. It sucked and was expensive and took waaay too long. Let me tell you about the company that had so many glitches in their system that customers were disappearing as they were not kept in the correct spot! It was a nightmare. But, let me tell you about ZenMaid! :) Excellent support, (fast, friendly and listens to our suggestions!), smooth running system, time saving system, easy to use, many tools that are useful/helpful including automatic reminders and templates. And, they care about our business! Not a paid endorsement, not related to them in any way! Just good people that you should do business with. Rare.

    Review Source: Capterra

    Response: ZenMaid, ZenMaid Inc.

    May 2014

    **For those reading this review please note Lisa's use case of ZenMaid has been featured on our blog and home page.** Thanks for the review, Lisa! It's been a pleasure working with you and Julie. We've come a long way thanks to your feedback!

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