ZenMaid

RATING:

4.61

(139)

About ZenMaid

ZenMaid is a cloud-based residential cleaning service scheduling solution designed for maid service owners. The solution offers a platform for users to schedule customer appointments and automate their day-to-day operations. ZenMaid sends work orders to cleaners/maids in the field and sends reminders to customers for upcoming cleanings. Additionally, ZenMaid automatically sends follow-ups after appointments to garner feedback and referrals and offers reporting capabilities to the users. At an application level, ZenMaid features contact management, billing/invoicing, scheduling and dispatch and work order management. It’s priced on a three-tiered subscription based on the number of cleaning employees. ZenMaid also integrates with Quickbooks so that owners/opera...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

ZenMaid Pricing

ZenMaid offers a 14 day free trial after which: There is a free option with limited feature for unlimited cleaners. Paid plans include ALL features and cost $49 + $9 per employee.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Available

ZenMaid day view
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ZenMaid Reviews

Overall Rating

4.61

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ZenMaid

1 - 5 of 139 Reviews

Atama

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2021

BEST MAID SERVICE SOFFWARE

User Profile

Christina

Verified reviewer

Facilities Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Software is a Lifesaver!

How important it is to have good communication with employees and clients.

PROS

I love how easy it is for employees to find all the info they need for their work. I love that it keeps the clients updated, as well and sending the reminders to both them and us. Been a game changer for me!!!! I also LOVE the simplicity, ease of use, look and feel of the software. I have tried other scheduling system, and although functionality is of course the most needed part of it, I have found Zenmaid the easiest to navigate and enjoyable to look at and deal with.

CONS

I wish that there was a way for everyone on the team to be able to see if someone already hit the "on the way" button so that it isn't hit more than once. I also would LOVE to see the ability to upload pictures of items that may have been found/damanged from the employees phone, and also I would love love love the ability to upload checklists that the employees would need to check off to be able to clock out to save paperwork being everywhere.

Reasons for switching to ZenMaid

The ease of use and streamlined look of the software.

Elizabeth

Individual & Family Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Wow.

The software has solved my issues with the back end of the office and having to have so many programs to do the everyday things, ZenMaid has save me time and money. And can't forget to mention the booking software has added so many new clients to my business.

PROS

The software so easy to use. Their training videos and all the information provided is wonderful to get through the learning curve of a new software when your busy. The look of everything is beautiful. And the booking form has brought tons of business.

CONS

Nothing. Things are always being updated and Improved. And the fact that you guys want to hear from the user and our input, our suggestions is priceless.

Reason for choosing ZenMaid

Your the best and you are for the Cleaning Services.

Reasons for switching to ZenMaid

I tried you guys out on a free trial, instantly fell in love with the software and never looked back.

Vendor Response

Thanks Liz! I hope we can add some of the features you requested via FB here soon :-)

Replied February 2021

Laura

Consumer Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2019

Needs work

Very friendly customer service and great potential, but the time I spent on redoing payroll is a deal breaker for me. very frustrating.

PROS

Cheap, easy to use (other then the glitches and having to refresh every time you make a change) and I did like the calendar scheduling system designed for the uniqueness of a cleaning company, from booking form to finalizing payment (but not following through to payroll ).

CONS

Not sure how this product is getting rave reviews when it has glitches that are huge problems, such as missing payroll hours (on the calendar,logged in and not on payroll)! ...unless of course the users are trusting that the program is calculating properly, as it should be! This is only one of many little glitches.....customer service responds but never answers or solves the problem. Payroll should not be sold as a service on this system. So be aware, if you get this software - do your own time sheet calculations. After using this for 6 months and pulling my hair out, I switched to a software that works.

Reason for choosing ZenMaid

I was drawn to the idea of having industry designed software, specific to my needs for booking

Thomas & Katie

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

We Love ZenMaid!

We are able to schedule, send out quotes, do payroll, and communicate with our customers more efficiently than ever before.

PROS

We love the fact that ZenMaid is so in tune with the needs of its users. They are constantly making improvements and working to make this the best maid service software on the market. We love how easy it is to use and the incredible support we get from their team.

CONS

We don’t really have any complaints. We understand that this company is always updating their softwares capability, and functionality, to address the needs of its users.

Reasons for switching to ZenMaid

We switched because of the time it saved us to do payroll and the software being designed specifically for maid service owners.