ZenMaid is a cloud-based residential cleaning service scheduling solution designed for maid service owners. The solution offers a platform for users to schedule customer appointments and automate their day-to-day operations.

ZenMaid sends work orders to cleaners/maids in the field and sends reminders to customers for upcoming cleanings. Additionally, ZenMaid automatically sends follow-ups after appointments to garner feedback and referrals and offers reporting capabilities to the users.

At an application level, ZenMaid features contact management, billing/invoicing, scheduling and dispatch and work order management. It’s priced on a three-tiered subscription based on the number of cleaning employees. ZenMaid also integrates with Quickbooks so that owners/operators can export payroll and other financial data helping avoid re-entry of data.

ZenMaid offers support via email, phone, product tutorials and online FAQs.

Day view
Day view

Day view

Marketing source report

Marketing source report

Mobile feed

Mobile feed

Appointment information

Appointment information

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



39 Reviews of ZenMaid

Overall rating

5.0 / 5 stars

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Lucinda from Clean House Cincinnati

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Better than the "big guys"

The owner and his team try their best to deliver a maid-industry specific software solution and generally do very well.

Pros

I liked how when I was creating a new client or scheduling n appointment, it was off to the right like a sidebar and that allowed me to view the entire calendar while creating the appt. Easier to use than the "big guys" like Housecall Pro or mHelpDesk.

Cons

The schedule for multiple employees was not lined up nicely so that I could easily see where there are openings in the schedule for a new client. Very scattered and too much like using google with multiple calendars. I'm not going to pay to look at a schedule that is just like google's FREE version.

Review Source: Capterra

Response: ZenMaid, ZenMaid Inc.

December 2018

Thanks for taking the time to review us, Cindy! You are absolutely right! Our calendar does look like a view option in Google Calendar which is exactly what we were going for in ZenMaid. Google Calendar is super user friendly, and anyone can use it without a learning curve. We purposely wanted to mimic that. Where ZenMaid shines light years beyond Google Calendar (and our paid competition) is all the things that happen once the appointment is booked that no other free option can provide, and that makes us worth paying for. For example, a dedicated app that sends alerts , texts, and notifications to cleaners. And to customers updating them of statuses such as clock in times and arrival times. We have a full payroll system and marketing automations. Really - a list too long for this response. Back to the Google Calendar comment - we actually offer other calendar views that are designed for maid services as they grow because everyone has different preferences :-)

Candice from We're Green Clean

Industry:  Cleaning Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

meh

Pros

its colorful and easy to learn, the app is getting better, its cost effective, lots of good features

Cons

its been rather glitchy after the last update, its difficult to reach customer service when issues arise

Review Source

Response: Amar, ZenMaid Inc.

September 2018

Thank you so much for your feedback Candice! We are glad you enjoy how colorful it is as well as all the features. We wanted to create a user friendly experience that also had the ability to brighten your mood at first glance ;-) As far as the glitches go, that's definitely something we are aware of and are working on it daily. Our customer support team is available in 3-4 time zones on any given day and is usually able to respond within a couple of hours during the week and in less than 24 hours on the weekends. We will be adding even more coverage as we grow but are currently focused on developing even more of those good features you mentioned as well as addressing the bugs so that all our customers have an overall Zen experience. Thanks again for your thoughts and keep the feedback coming so we can continue to improve our product and overall customer experience!

Vicky from Suds law

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

I love you Zenmaid!

Pros

The text reminders and emails when appointments are confirmed. Plus everything else!

Cons

There isn’t anything I least like. I would like to see an option to see profits made

Review Source: Capterra

Response: ZenMaid, ZenMaid Inc.

October 2018

Thanks Vicky! We already have a revenue and expenses report that shows you your margin in ZenMaid but like you're suggesting we're actively working on something more in depth that can really show you your true operating profit :-)

Kristina from CleaningUpNow LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Excellent helper

Made my work much easier

Pros

Everything automated. Starting from schedule and finishing with reminders

Cons

None that I can tell of it. Everything works well

Review Source: Capterra

Response: ZenMaid, ZenMaid Inc.

October 2018

Thanks for leaving us a review, Kristina. It's been cool to see your results with the new booking form (we get a notification in slack every time you get a new booking :-D )

Anna from Maid Clean

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great software!

Pros

Mobile app and automated texts/emails are so helpful

Cons

Layout of some webpages if using a phone or tablet makes it difficult to navigate to other pages.

Review Source: Capterra

Response: ZenMaid, ZenMaid Inc.

October 2018

Hi Anna, thanks for leaving us a review! I hope our updates last month in September helped you with phone/tablet issues you were running into - we did a multi-week sprint to perfect ZenMaid all devices and screensizes :-) If that update didn't address some of your issues please let us know!

Charlotte from Precision Clean of Columbia

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Very Satisfied Customer

I am very satisfied with ZenMaid. I had gone through 2-3 other software programs to find exactly what I need to run my company and I have no desire to look anywhere else. Very easy to use and I do appreciate they listen to their customers for feedback and changes that need to be made or to add more functions.

Pros

I like that they are constantly listening to our feedback and making changes as necessary. Customer service is very fast to respond and able to fix any problems as they come up.

Cons

I wish the reporting features were more detailed.

Review Source: Capterra

Response: ZenMaid, ZenMaid Inc.

October 2018

Drop us a note with the additional reports you'd like to see and we'll see what we can do :-D

Stefani from Stefani's Cleaning Services, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Amazing Customer Service

Great experience. Great customer service. Easy to use platform. Helps reduce time spent on calendar by having recurring services set up.

Pros

Easy to use and recurring client set up saves time.

Cons

Clock in function sometimes don't work properly

Review Source: Capterra

Michelle from Sparkling Homes Cleaning Service, Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

My life and business could not run without this

My entire experience has been wonderful! I wish all the other programs that I have to use were this easy and accommodating!

Pros

The customer service is outstanding! They listen to the clients on every aspect.

Cons

The lack of an “undo” button. I make mistakes quite often and do something I didn’t mean to.

Review Source: Capterra

Katie from Sweepin it Clean

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Satisfied Customer

We are a small cleaning busiess(and growing!!). Zenmaid makes things so easy and scheduling has become a breeze. We love the fact it will grow with us. The support staff are awesome. They literally get back to you within 10 minutes.

Pros

I am not a tech person whatsoever. Zenmaid is so easy to learn!

Cons

As the owner, my phone app is completely different than the app on my desktop/laptop. I am not sure if it is just me but I can not navigate it on phone, just sign in as a tech.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Zenmaid

Zenmaid has been great to work with. They have dramatically improved the ease of use of their software. I have been with them from the beginning and they have made continuous improvements.

Pros

I love the auto reminder email /text feature to remind our clients of an upcoming appointment and the reminders to our team about their next day schedule. Also easy to use the scheduling feature in the dispatch view.

Cons

Nothing i really don't like. I wish they had a messaging system where the clean cleaner could make notes so the office would be notified immediately of any issues at a home.

Review Source: Capterra

Krissi from BD365 Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Zenmaid Rocks

Zenmaid has given me the most important thing. Time. Time to grow my company and expand and also to focus on sales knowing that the back end is running smoothly

Pros

Ease of use and functionality. Ability to work on the go and also to speak with the founder about added services

Cons

No cons so far. Even when there is a tiny issue, they work on it there and then and are always available

Review Source: Capterra

charise from Two Mamas PCS

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Our Company Lives on ZenTime

it helps me keep track of 90 clients

Pros

They make is user friendly and they are always improving

Cons

I actually like it all. I cant think of anythinf I dont like!

Review Source: Capterra

Response: ZenMaid, ZenMaid Inc.

August 2018

Thanks for leaving us a review, Charise, we're excited watching your continued growth - think you'll be over 100 recurring customers in the next few weeks! :-)

Natalie from Consumer Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Zenmaid Has Made Order Out Of Sheer Chaos

I love that fact that everything in in one place. I don't need to add signing in applications or invoicing or booking. One stop shop!

Pros

Very easy to learn how to use! Was able to utilize it quickly without hours of installation and frustration. New features are always being added and upgraded and if you have a question or a problem customer service is prompt and friendly!

Cons

That I didn't know about it earlier while starting up my business!

Review Source: Capterra

Maria from Squeaky Green Cleaning Company

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Amazing Customer Service and Overall Quality Product

It is great! They make you feel like part of the family by being responsive and letting you know about their constant growth.

Pros

EVERY SINGLE TIME I have a question they reply to me directly and quickly. If they do not have a good answer they let you know they will add the problem to the list of things they are working on. And guess what! A few weeks or months later they have made the change! They will also include you in the process of designing the improvement by gathering your opinion.

Cons

It can be glitchy but they acknowledge your problems when they happen so you dont get left feeling like you dont know how to use the software. It is not the cheapest option if you are just using it for scheduling but it has so many great features that others cannot compete on value.

Review Source: Capterra

Julie from Julie's Sonic Cleaning

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Zenmaid to the rescue!

Zenmaid has been a saviour for my business and personal life. Zenmaid takes care of alot of tasks i used to waste time on. Once a clients information is set up, the email confirmations go out, then reminders, as well as work orders for staff. After a few weeks of not hearing from clients, it will even send an email asking them to come back. I'm able to go on vacations for weeks without having to worry about my business fuctioning without me. Thank you ZENMAID!!! Now I can't picture my life without you!!

Pros

Having all my info in a databae that's easily accessible. The reminders and emails so clients won't forget appointments or have no escuse to do so.

Cons

Ipad app has minimal function. However i know an update just launched so i have to check it out. I'd like the girls to be able to check their future schedule on there.

Review Source: Capterra

Response: ZenMaid, ZenMaid Inc.

August 2018

Thanks for the kind words, Julie! The mobile apps on iPhone and Android are still works in progress and we'll definitely be adding to them as we go. The cleaners can already see into the future however they have to do so day by day which is what you're referring to here, I think. That's changing next month and we'll be adding more functionality for you, the owner! :-)

Julie from The Home Keepers

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Zenmaid review

I love that I can talk to staff and make suggestions of features that would be helpful. More times than not, they actually implement things I and other maid service owners suggest. I love that I feel heard!

Pros

I like that I can access it from anywhere via phone, tablet, labtop, desktop. Makes my life so much easier!!

Cons

I am having problems with the Book now feature. Not working properly

Review Source: Capterra

Kayla from K's Cleaning

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Zenmaid rox

Organization!!! It helps so much! No more printing typed out schedules!

Pros

I love how organized it is and I love love love the interaction with the people who run and work it!

Cons

I wish that as an owner I could use the app

Review Source: Capterra

Christopher from Local Business Hustlers

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Their Support Is Absolutely Wonderful

Pros

I train assistants to help run owners cleaning companies. Many of our clients use ZenMaid in their business day to day operations and so we work very closely with the team and software every day. I cannot think of another software that has such a responsive and friendly support team. I'm not kidding - they will even help us out late on the weekend to make sure our clients get the attention they deserve. If you are looking for a software for the long term you MUST consider the team who is behind the software, and you won't find a better one than this one.

Cons

The founder's haircut.................. ;)

Review Source: Capterra

Response: ZenMaid, ZenMaid Inc.

August 2018

I had the choice between investing in my haircut and investing in our awesome software, clearly I went with the latter :-D - Amar

Angela from Maid2Shine

Industry:  Cleaning Services

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

June 2018

From manual to software

Good software overall but didnt not see the value for the monthly price. If it was not too for a month I would most likely use it but it does not do enough for me to pay more than that.

Pros

I like that it was easy to input information and i liked the pre typed templates so I could personalize the message for my customers, really enjoyed the email and text reminders.

Cons

It was tiedos when you needed to make a change when I pressed edit it wouldn't let me make too many changes so i decided to delete the appointment and start over then i was getting an error saying duplicate appointments but it wasn't because I deleted the other one.

Review Source

Jop from Jop & Johnson

Industry:  Cleaning Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Zenmaid is the best cleaning service software!!

Pros

What I like most is how easy it is to use. It has a very simple layout and you don't need long to fully understand and operate you service with Zenmaid. It has a very detailed reporting and with just a view clicks you can see all your revenues and expenses, get your payroll done etc. It is great value for your money and very reasonable priced if you compare it to other software. Final, the support and communication with the Zenmaid team is amazing. Highly recommend!

Cons

I'm using the software for a while now and I haven't found any yet. They constantly update the software so I don't think there are any cons.

Review Source