ZenMaid Software


 

ZenMaid is a Web-based residential cleaning services scheduling solution designed for maid service owners. At its core, the system offers a platform for users to schedule customer appointments. Its mission is to automate the day-to-day tasks of every maid service owner and operator.

Beyond the core scheduling function, ZenMaid sends work orders to cleaners/maids in the field and sends reminders to customers for upcoming cleanings. Additionally ZenMaid automatically sends follow-ups after appointments to garner feedback and referrals.

At an application level, ZenMaid features contact management, billing/invoicing, scheduling and dispatch and work order management. It’s priced on a three-tiered subscription based on the number of cleaning employees.

ZenMaid also integrates with Quickbooks so that owners/operators can export payroll and other financial data rather than reentering it.

ZenMaid has been around since 2013 and is available in the U.S. and Canada.

 

ZenMaid - Onboarding
 
  • ZenMaid - Onboarding
    Onboarding
  • ZenMaid - Calendar
    Calendar
  • ZenMaid - Devices
    Devices
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

16 Reviews of ZenMaid

 

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Software Advice Reviews (3)
More Reviews (13)

Showing 1-3 of 3

Seth from Elite Cleaning Services, LLC
Specialty: Cleaning Services

September 2015

September 2015

SIMPLY BRILLIANT!! AMAZING PRODUCTIVITY BOOSTER!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We began using ZENMAID 8 months ago. After using 5 different systems previously, we finally found the one and only we need. It is so simple to use, the team loves the features, and as an owner of a very rapidly growing cleaning business, I was so happy to finally find a software program that did EVERYTHING! We used to use 4 different systems costing us time, frustration and most importantly-MONEY. I was extremely reluctant at first, as all the software available out there was missing 1 or more features. Not ZENMAID! I rarely have the time to even write reviews on products or services, but ZENMAID deserves it! Scheduling is easy, tracking expenses, and the best (in my opinion) the route and work order sheets automatically go to the cleaning teams. Of course my Cleaning Tech's were leery at first, but once they saw how much easier it was to not have to constantly come by the office for work assignments, work assignment changes, etc...they were so much happier. It allowed for more time to plan around there own day, offering better life balance for them, and more overall productivity by our entire team. If you own a service business of any sort, I strongly encourage you to try this software. We estimate at least 30% more time out selling services than before, with so much less headache. Lastly, I can't forget to mention Amar and his team of Customer Service. They will respond ASAP with live chat for any questions, and even data import your client book for free! By far the best system out there, and I do know, because I have tried them all. Thanks for an amazing system created specifically for our industry! I wish I could rate the experience 6 stars, in all honesty.

Likes Least

I have tried over 5 different software systems for the past 3 years as we have been growing. NONE of them do what this does for our company. You cannot beat this system if you own a residential or commercial cleaning company-or any service related business for that matter. We are so happy to have found one system that does it all, and so easy to use.

Recommendations

Give this software a shot, even if you have been using other systems. You will soon find out how much easier it is to run your business with ZENMAID!

 
 

Clayton from Perfectly Clear, Inc
Specialty: Cleaning Services

September 2015

September 2015

Great Program

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have been using the program for about a month now. The reminder text to the customer is a great feature. No more reminder calls means more time booking customers. Any questions we had they were quick to respond and helped us get acquainted with the program. We would definitely recommend this program to not only house cleaning companies but window cleaning, carpet cleaning, any company that does basic service work. It works great.

Likes Least

Other then answering the phone for us, really nothing. They are quick to help with any issues with the program. Any changes that are needed they are quick to respond and helped give us solutions to any issues we have had.

Recommendations

Use the software and interact with the support team and you will find what we have - that Zenmaid.com is one of the best scheduling software available.

 
 

Greg from Home Cleaning Company
Specialty: Cleaning Services

August 2015

August 2015

Excellent, superior to software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Web based no soft ware problems, automatic email reminders to the clients

Likes Least

Debit card is the only method of payment for scheduling usage

Recommendations

Software is it has problems or your computer crashes you are stuck, using Web based scheduling you can just use another computer, smart phones tablet etc.

 
 
 
Showing 1-13 of 13

Julie from Refresh Your Nest Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Love the User Interface! So easy to use, easy to train, fast, full of automation!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched to Zenmaid from another online platform that was slow and prone to crashing leaving us without our customer data and schedule! We NEVER had that problem with Zenmaid. It is clean and simple and reliable with some very cool automation features that we loved.

Pros

I love the email reminders and follow ups that it automatically sends the customer based on their scheduled cleaning! We also love the calendar view that makes it so easy to see who is cleaning which house. It's also easy to change the appointment right on the same screen. No switching from one tab to another to perform a task. It's all possible from the same screen in most cases.

Cons

Can't think of anything that ever frustrated us. There may be some features that some businesses would like, but we love the program just the way it is. But we really appreciate how responsive the Zenmaid team is when we have a request for a new feature. They are always improving the product.

Advice to Others

Try it! You'll love it!

Source: Capterra
 

Seth

September 2015

September 2015

AMAZING! HUGE PRODUCTIVITY BOOSTER!!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We began using ZENMAID 8 months ago. After using 5 different systems previously, we finally found the one and only we need. It is so simple to use, the team loves the features, and as an owner of a very rapidly growing cleaning business, I was so happy to finally find a software program that did EVERYTHING! We used to use 4 different systems costing us time, frustration and most importantly-MONEY. I was extremely reluctant at first, as all the software available out there was missing 1 or more features. Not ZENMAID! I rarely have the time to even write reviews on products or services, but ZENMAID deserves it! Scheduling is easy, tracking expenses, and the best (in my opinion) the route and work order sheets automatically go to the cleaning teams. Of course my Cleaning Tech's were leery at first, but once they saw how much easier it was to not have to constantly come by the office for work assignments, work assignment changes, etc...they were so much happier. It allowed for more time to plan around there own day, offering better life balance for them, and more overall productivity by our entire team. If you own a service business of any sort, I strongly encourage you to try this software. We estimate at least 30% more time out selling services than before, with so much less headache. Lastly, I can't forget to mention Amar and his team of Customer Service. They will respond ASAP with live chat for any questions, and even data import your client book for free! By far the best system out there, and I do know, because I have tried them all. Thanks for an amazing system created specifically for our industry! I wish I could rate the experience 6 stars, in all honesty.

Pros

Everything about this system has been a dream come true for our business

Cons

None noted so far. The system is what we had been searching for the past 5 years in business!

Source: GetApp
 

Home Cleaning Compan

September 2015

September 2015

Excellent

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Been using ZenMaid for about a year, over the years I have always used softward based scheduling , this web based schedule wins hands down, no bugs, no crashes, no costly on going service fees. Web based scheduling is definitely the future.

Pros

Always available even if one computer crashes you can at least use your smart phone or tablets. Fast response to questions.

Cons

Even though there are improvements for mobile devices, ,work still need to be done.

Source: GetApp
 

Laura from The CleanCare Team

August 2015

August 2015

Great easy to use system

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use and understand. I had no trouble figuring out how to use each feature. Great customer service, always answer questions quickly.

Source: Capterra
 

Roman from Polinas Cleaning Services

April 2015

April 2015

Don't know how we did it before

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

ZenMaid has made a huge difference in the daily operations of our business. Simply put, it has taken hours away from our workload and has made managing our company so much easier. Running credit cards, viewing a clients info and history, payroll, payments, scheduling... everything has become so easy since we started ZenMaid back in October. We stopped having an accountant track down who paid and who didnt, stopped waiting weeks for checks to come in the mail, and our business has gone up tremendously. Keeps everything so organized it literally feels like ZenMaid does most of our work on a daily basis, we just simply provide it with the info. Amar the owner is very responsive to any questions for the monthly price it takes away such a big load from us. Would recommend to all cleanings business owners.

Source: Capterra
 

Dacia from Miss major domo

October 2014

October 2014

Awesome software for my business

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I recently started my own business housekeeping and personal system services I am a one-man shop I've tried almost every software that I came crossed and none of them were great. Zen made is awesome is easy-to-use, extremely user-friendly set up is very simple. It's a very simple yet into the program that offers a buddy to send out reminders to your clients as well as send it filled for reminders which has inspired my clients to send me amazing feedback. I highly recommend the software to a small business and any large business it simple it has all the features in need and it works great for me

Source: Capterra
 

Alejandro from The Clean Fairies

August 2014

August 2014

Great Software for any cleaning service!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using Zenmaid since they launch this amazing software! i can use it anywhere with my tablet, smart phone or computer. I love that i sends my clients a reminder for the scheduled service every time this has saved me an enormous amount of time! if you have a small cleaning business or an established business look no further this software will save you time and money.

Source: Capterra
 

Amanda from Essence Home Cleaning, LLC

August 2014

August 2014

Amazing Service!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have had the pleasure of using Zenmaid, and it has relieved so much stress & headache. Amar & his staff are incredibly knowledgable & easy to get ahold of. I highly recommend using this product no matter the size of your business.

Source: Capterra
 

Ashley from Sparkling Clean

July 2014

July 2014

Great Product!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have had a great experience with Amar. The software is tailored to maid service companies and in my opinion very easy to navigate and pleasing to the eye to look at, not super crowded or hard to look at to see what you are trying to get the things done you need to.

Source: Capterra
 

Jessica from Roman and Roman Cleaning Services

July 2014

July 2014

By Far the Best software program!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

My Name is Jessica and I am the owner of Roman and Roman Cleaning Services Inc,
and I have been using Zenmaid software for two months now and I absolutely love it! The automatic texting to clients and employees making my job so much less stressful. I don't have to spend reminding clients about their appointments instead I can now focus on expanding my business! Not to mention the great customer service, Amar replies to questions right away and I love that in company, Business to Business customer service is very important to me.

Source: Capterra
 

donnette from Tailor Maid Cleaning

July 2014

July 2014

Great company. Great people

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

When I started my new maid service, I heard about ZenMaid from a friend of a friend. I thought I'd give these guys a shot. I am really glad I made that decision. The ZenMaid software is really designed around the maid service business model. I like that if ever I have a question or problem, I can give them a call and have my situation looked into and solved quickly.

Source: Capterra
 

Lisa from Dishwashing Divas Housekeeping

May 2014

May 2014

The best of them all!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

OK, I've tried several other scheduling software programs. They either didn't fit our industry or said they could but ended up with lots of wasted time and money. And let me tell you about the support I received from the rest of them. It sucked and was expensive and took waaay too long. Let me tell you about the company that had so many glitches in their system that customers were disappearing as they were not kept in the correct spot! It was a nightmare.
But, let me tell you about ZenMaid! :)
Excellent support, (fast, friendly and listens to our suggestions!), smooth running system, time saving system, easy to use, many tools that are useful/helpful including automatic reminders and templates. And, they care about our business!
Not a paid endorsement, not related to them in any way! Just good people that you should do business with. Rare.

Source: Capterra
 

Mary from Mary's Maids FL

May 2014

May 2014

Great, easy to use software and these guys really care about my business

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I'm the first one to review ZenMaid?? Must be a perk of being an early customer :-) I love these guys!

I signed up for ZenMaid a few months ago after finding other software out there too complex and inconsistent. I was originally very happy with ZenMaid and how easy and intuitive it was to use but what really stood out to me was Amar and Arun, the founders.

Before I even signed up for the software Amar spent time with me advising on things in my business that he wouldn't profit from. He's helped me set up an AdWords campaign that's bringing me leads daily and given me input that's allowed me to better manage my business, all with no expectation regarding the software.

Once I joined I was introduced to Arun who is building the actual software. He's ultra responsive when I have issues or get confused and literally fixed a few things in my account overnight when I requested them late in the business day (after 5 pm).

I was considering rating the software 4 stars because there are still a few features not out yet (QuickBooks for example) but I can tell you from my experience with these guys that not only will they deliver on everything they say but they genuinely care about every single one of their customers on a level I've never seen before.

Source: Capterra