--- title: "Microsoft 365 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft 365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft 365 is a good fit for you!" source_url: "https://www.softwareadvice.com/file-sharing/microsoft-365-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) / Microsoft 365 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/productivity/microsoft-365-profile/) Reviews [Alternatives](https://www.softwareadvice.com/productivity/microsoft-365-profile/alternatives/) # Microsoft 365 User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 14,167 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 10,006 reviews (71%) - 4 stars: 3,498 reviews (25%) - 3 stars: 533 reviews (4%) - 2 stars: 69 reviews (0%) - 1 star: 61 reviews (0%) ### Most mentioned pros - File sharing and document management are seamless across teams and devices, while spam filtering and security features in Outlook help maintain reliable communication and protect against unwanted emails. - It comes with decent collaboration features and offline capability for desktop apps, and allows for broad integration options, security controls, and compliancy policies. - It also comes with AI Copilot, which helps me to write documents, analyze data, and create charts that streamline many day-to-day tasks. ### Most mentioned cons - It can feel heavy if you only need simple document editing or are used to the Google Drive way of working, and the feature bloat in many of these apps are usually overkill for the majority of users. Since it runs on a subscription model now, the ongoing license costs per user can quickly add up. - Licensing structure: The different plans (Business Basic, Standard, Premium, E3, E5, etc.) can be confusing, and some essential features are locked behind higher-tier licenses. - Admin complexity: The Microsoft 365 Admin Center and related portals (Azure AD/Entra, Exchange Admin, Teams Admin, etc.) can be overwhelming and fragmented. ## Microsoft 365 customer reviews Showing reviews 1-25 of 14,167 (page 1). ### The gold standard - Overall rating: 4/5 - Reviewer: Leah G. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s pretty much the gold standard when it comes to company communication. I don’t think I’ve ever worked anywhere that didn’t use this. #### Cons There’s nothing that I can really complain about. I’ve never had issues with any of the features. It’s pretty easy to use. --- ### Gets the job done - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I used it every day while running a branch with many different areas. It handled email, scheduling working together on documents and looking at bids enough that I never felt like I needed something else.. It did take some work and care to keep permissions and files organized across the different teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros As an Operations Manager in charge of a branch that has structured cabling, security and access control and AV teams Microsoft 365 was the tool that kept everyone working together. Excel and SharePoint were important for looking at and making sure the bids and estimates from all four areas were correct. Teams helped me talk with project managers on jobs without always having to leave messages. OneDrive and SharePoint made it easy to pass papers from office staff to field techs. #### Cons The settings for permissions and sharing on SharePoint sites became hard to manage once there were multiple teams. Like AV, security, cabling and admin. Who needed different levels of access to the same folders for each job. It took a lot of work to keep things in order. Sometimes OneDrive had sync problems that made version issues happen on shared estimate spreadsheets. That was annoying when many people were working on bid documents at the time. The large number of apps in the package can also be much or confusing for people who are not very tech-savvy. --- ### Great program - Overall rating: 5/5 - Reviewer: Lela W. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty great experience with Microsoft 365 from word to excel or even power point, whatever your needs may be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of pros for Microsoft 365 from word to excel spreadsheets. Great software for all your needs. Whether it be document prep or a spreadsheet or even PowerPoint. #### Cons The only con that i know of is it's a little costly for a subscription whether it be monthly or yearly. --- ### Powerful Tools, but Often Complicated - Overall rating: 3/5 - Reviewer: Michael O. - Verified reviewer: Yes - Industry: Wholesale - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft 365 is an incredibly capable productivity suite that offers virtually every tool a business could need. However, that depth comes with a tradeoff. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Microsoft 365 includes a comprehensive set of applications that cover just about every business need. The integration between tools like Outlook, Excel, Word, Teams, and OneDrive is a major strength. #### Cons Many parts of Microsoft 365 feel more complicated than they need to be. The interface can be inconsistent between applications, and some areas still show their age from a UI perspective. The sheer number of features and settings can also make simple tasks harder to find and accomplish than they should be. #### Reasons for switching to Microsoft 365 Overall cost was better for our organization. --- ### Strenghts and Challenges with Microsoft 365 - Overall rating: 4/5 - Reviewer: Stephanie M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fles and applications can be accessed securely from different devices and locations and strong integrations between outlook, word, and excel. #### Cons Regular updates can occasionally change the user interface or introduce features that require users to adapt. --- ### File Sharing Anywhere and Everywhere! - Overall rating: 5/5 - Reviewer: Christine T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the most about Microsoft 365 is OneDrive. It can save, share, and access my files and photos wherever I am. #### Cons sometimes it takes time to update to the newest version which pause my time to work because I need to wait. --- ### Microsoft 365 is the best option. - Overall rating: 5/5 - Reviewer: Orlando Q. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Microsoft 365 is the safest and most complete option in 2026. It’s not the cheapest or the simplest, but it offers the best combination of power, compatibility, collaboration, and continuous updates. If you regularly work with Office documents or collaborate with others, it’s still worth it. Overall, my experience has been good, which is why I recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and OneNote work natively with each other. Real-time collaboration is excellent, and working across devices (PC, Mac, mobile, and web) is very seamless. #### Cons If you stop paying, the desktop applications switch to read-only mode. Many people miss the one-time purchase option (Office 2024/LTSC). --- ### Reliable, Feature-Rich, and Essential for Business - Overall rating: 5/5 - Reviewer: Rajesh A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft 365 is an indispensable productivity suite for both individual work and team collaboration. While the subscription pricing and occasional app bloat can be minor drawbacks, the reliability, seamless cloud integration across devices, and comprehensive set of tools make it well worth the investment for daily operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The seamless integration across apps like Teams, Outlook, Word, Excel, and OneDrive makes collaboration effortless. Having a single subscription for all essential productivity tools keeps everything organized in one ecosystem. #### Cons The move to a mandatory subscription model can become expensive over time, especially for small teams or individual users who only need core features and don't want recurring fees. --- ### Essential Productivity Suite with Excellent Cloud Integration - Overall rating: 4/5 - Reviewer: Melissa R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been highly positive as it serves as the backbone for my daily document management and communications. It offers unmatched feature depth and reliability for both personal and professional tasks, making the subscription cost well worth it for the sheer utility provided. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The cloud synchronization across all devices is completely seamless. Having Word, Excel, and OneDrive connected means I can switch from my phone to my laptop without losing any progress or worrying about saving files manually. #### Cons The interface can feel quite bloated and heavy, which occasionally causes slowdowns on older hardware. The subscription model also adds up over time compared to one-time purchase alternatives. --- ### Microsoft 365 amazing review ! - Overall rating: 4/5 - Reviewer: Nour S. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was very nice I used Microsoft word to build ready built templates in my computer portal and it was a nice experience building a cover letter and a resume through inbuilt resumes in word #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked everything about the Microsoft 365 and I didn’t dislike anything because it was all an amazing platform #### Cons I disliked the use of excel basically cause I dislike using excel for files I feel like another platform for excel spreadsheet could be used instead of this system called the excel --- ### Good product for business use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered The product is robust, offers customers low to mid-level protection and will assist with day-to-day tasks, but may require some additional relearning and very occasional outages. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Product is pretty reliable, the options for SharePoint and OneDrive to share files helps many people in todays business world and spam filtering in email is usually enough for most people. While the value for the money has been decreasing over the years, its still pretty decent. All-in-all, the product is still the best option for business customers and what I recommend, despite a few shortfalls. #### Cons Ease of use is ok, they are constantly changing things just to move them. Sometimes its due to added features and others times it's just in a different location, including the Admin Center. If you ever need to open a support ticket, your chances of connecting with someone who can help are next to zero and the product is constantly under attack because of how popular it is in the business world. I'd like to see more enhanced protection offerings for the price that is paid monthly given I deal with hacks for clients on a daily basis, what they are doing is clearly not enough. #### Reasons for choosing Microsoft 365 I'm trained in both and use both on a daily basis --- ### Exceptional Value for Enterprise Email and Document Management - Overall rating: 5/5 - Reviewer: Hector A. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been highly positive, as the platform is an indispensable part of my daily operational workflow. When managing heavy civil engineering projects, the ability to rely on robust file sharing ensures the entire team is looking at the most current data. Whether I am structuring databases, managing massive amounts of project emails, or coordinating with the field, the suite handles the heavy lifting reliably and bridges the gap between complex data management and everyday corporate communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 offers exceptional value for money given the sheer depth of tools it provides for a fast-paced commercial construction environment. The email management capabilities in Outlook are outstanding; utilizing custom keyword rules, maintaining intricate folder hierarchies, and writing custom VBA scripts to automate replies with attachments has completely streamlined my daily correspondence. Furthermore, the document management and file sharing features allow me to seamlessly maintain complex cost-modeling data in Excel and ensure those pipelines stay synced and up-to-date across our teams and external databases. #### Cons While the suite is incredibly powerful, the ease of use can decline sharply when you dive into its more advanced capabilities. There is a steep learning curve required to build and troubleshoot custom macros or complex Excel data pipelines. Additionally, file conversion and integration with third-party technical drawing or PDF software can sometimes feel a bit clunky. Finally, while customer support is available, they sometimes struggle to provide immediate, escalated solutions for highly specific, technical workflow issues, which means you often have to rely on self-troubleshooting. --- ### All-in-One Tool That Supports My Work, Learning, and Daily Life - Overall rating: 5/5 - Reviewer: Khushdeep G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered PowerPoint has been a useful part of both my professional and personal life. It has helped me organize ideas, study more effectively, create presentations that look professional, and even support my wife during an important stage of her career. It's easy to use, reliable, and packed with features that save time. I use it regularly and would confidently recommend it to anyone who wants to create professional presentations without a complicated learning process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 has been very useful for both my professional and personal needs. I use it regularly for email, file storage, document creation, and sharing files with others. The biggest advantage is that everything is connected in one place, so it saves a lot of time and keeps my work organized. I use it for work-related tasks at The Brick, where I manage training documents, emails, and product information. I also used Microsoft tools while completing professional courses and learning new skills, including organizing notes and study materials. One of the most helpful features is file sharing and cloud access through OneDrive. I can access my documents from anywhere, whether I’m on my phone or laptop. This has been especially useful when coordinating tasks at work or quickly accessing files on the go. It has also been helpful in my personal life. My wife and I often use Word, Excel, and PowerPoint together for organizing information, planning, and keeping records in a structured way. The document tools make it easy to manage everything in one ecosystem. #### Cons Sometimes the subscription cost feels a bit high compared to basic alternatives. Also, the mobile apps are good for viewing and light editing, but for heavier work, the desktop version is much more efficient. --- ### Industry Standard Productivity Suite - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Microsoft 365 is one of the core platforms I use everyday to manage communication, collaboration, document creation, file storage, and productivity. In my sales role, I regularly use Outlook, Teams, Excel, OneDrive, SharePoint, and Dynamics 365 integrations to manage prospecting activities, collaborate with colleagues, and organize information. Having all of these tools connected within a single ecosystem helps streamline workflows. For businesses of any size, Microsoft 365 is an industry standard tool that provides a powerful, reliable, and scalable productivity solution that supports virtually every aspect of day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I like about Microsoft 365 is how it brings together a complete set of productivity and collaboration tools within a single ecosystem. Applications such as Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft SharePoint, Microsoft OneNote, and Microsoft OneDrive work seamlessly together, making it easy to communicate, collaborate, and manage information. I also like the cloud-based accessibility and file synchronization. #### Cons One challenge I've experienced is file organization and storage management across the Microsoft 365 ecosystem. When documents are spread across OneDrive, SharePoint, Teams, and other locations, it can sometimes be difficult to find information quickly. I would also appreciate additional cloud storage capacity and more centralized file management tools for organizations handling large amounts of content. --- ### Comprehensive Productivity Suite for Business Collaboration - Overall rating: 5/5 - Reviewer: Sonu P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Microsoft 365 has been very positive. It has significantly improved communication, collaboration, and productivity across teams. The cloud-based ecosystem makes it easier to access files, manage emails, and work remotely without major disruptions. The platform performs well for businesses of all sizes and provides a dependable environment for document management, collaboration, and day-to-day operations. While there can be some complexity around administration and licensing, the overall reliability, functionality, and integration across applications make it a worthwhile long-term investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 offers an excellent combination of productivity, collaboration, and cloud-based tools in one platform. The integration between Outlook, Teams, OneDrive, Excel, Word, and SharePoint makes email management, document sharing, and team collaboration very efficient. The platform is easy to use for most users and provides strong value for money considering the number of applications included. File sharing and document management are seamless across teams and devices, while spam filtering and security features in Outlook help maintain reliable communication and protect against unwanted emails. Customer support and ongoing updates are also strong, with regular improvements and security enhancements being released consistently. #### Cons Licensing and subscription management can sometimes be confusing, especially for businesses with multiple users and plans. Some advanced admin and security settings also require technical knowledge to configure properly. Occasional syncing issues between desktop and cloud applications can happen, particularly with large shared files. --- ### Microsoft 365 - Overall rating: 4/5 - Reviewer: Jeff R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft 365 feels worth it if you want a reliable, feature-rich suite that covers most office and email needs in one subscription. Its mix of collaboration tools, cloud access, and strong Outlook features makes it especially appealing for professionals and teams. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Microsoft 365 is how complete it feels: it brings email, document creation, cloud storage, collaboration, and file sharing into one platform. #### Cons Microsoft 365 is powerful and convenient, but the subscription cost, learning curve, and occasional complexity can be drawbacks. --- ### The best office suite tool on the market! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Microsoft 365 has been very positive. It remains the #1 office productivity suite on the market for a reason, offering a robust and dependable set of tools that support day-to-day business operations. Despite some cost concerns at scale, the value it provides in terms of efficiency, collaboration, and professionalism makes it a worthwhile investment for running and growing a small business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using the Microsoft 365 product suite for my small business for 3 years now. It brings together the core tools I rely on every day. Using Outlook for managing emails, Word for writing proposals, and Excel for tracking expenses allows me to keep everything organized within one ecosystem. The familiarity and reliability of these applications make it easy to stay productive without needing to learn new platforms, and the cloud integration ensures I can access my work from anywhere. For a small business , it provides a professional, all-in-one solution that covers most business needs. #### Cons What I dislike is primarily related to pricing as the business grows. While Microsoft 365 can be very affordable for a small number of users, the costs can add up quickly as you scale and need more licenses or higher-tier plans. Additionally, there can occasionally be feature overlap or confusion between different apps and plans, which can make it harder to determine exactly what you need. For small businesses trying to stay lean, this can become a consideration over time. --- ### Our Real-World Experience using Microsoft 365 within a Non-Profit UK Charity - Overall rating: 5/5 - Reviewer: Mark C. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with MS365 has been very positive. It has transformed communication internally for us, with the day-to-day running of the non-profit organisation, particularly amongst Board members and long-term volunteers. We learned fairly quickly that like most enterprise platforms, you need to manage it properly, have the right IT people on-hand for older members, and with that complexity, unnecessary costs can creep in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest advantage for us is that MS 365 gives us access to enterprise-level tools and infrastructure at charity pricing, while making communication, collaboration and day-to-day running of our organisation (especially amongst the Board members) much easier, because everything works together. #### Cons While the charity pricing is excellent, 365 can become more complex than expected (especially for older members of our Board), and unless carefully managed, smaller charities can end up paying for services they don't fully use while creating extra administration overhead for the more techie volunteers in IT and admin roles. --- ### Market Standard Application Bundle - Overall rating: 5/5 - Reviewer: Yurii K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Perfect office application bundle that will work for companies of any size - a single user or enterprise organization with hundreds of thousands of users. Desktop apps are a market standard and I can't see how anyone can compete with Outlook or Excel #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Microsoft 365 (previously Office 365) is a bundle that includes multiple desktop/cloud apps such as Outlook, Excel, PowerPoint, Word, OneNote - The biggest pro for me is ease of use - if you are a regular user that uses a Windows Home version or if you are an enterprise company with thousands of users, MS 365 is the best choice for everyone - MS 365 is available in both desktop and cloud variants. Both would have their advantage and disadvantage, but for the better experience I use Desktop - MS 365 includes Outlook. In my opinion Outlook is the best email application on the market, I can't think of anything else that could compete even closely. - Word is a perfect word processing app, Excel is one of the most powerful office applications on the market. Creating and managing documents without these apps is impossible today. Same as Outlook, these apps are standard office apps on the market and anyone can compete even closely. - All the applications allow you to collaborate and share files with other users. You can work with someone on the same Excel spreadsheet or Word file, the other user just needs to have a license for MS 365 apps on their device if they want to do it in desktop version. - File conversion is easy. If you have a doc file it's easy to convert it to a different format. #### Cons - Microsoft 365 is quite pricey if you need desktop versions of apps - As always, Microsoft support is a hit-or-miss, so if something is not working correctly - good luck - Microsoft is a bit shady about MS 365 right now trying to include Copilot for a higher price. Not everyone need it and you need to check what you pay for --- ### Seamless Product with Access Across Multiple Devices - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft 365 has provided me and my company the ability to integrate multiple services and abilities while providing seamless access and integration with cloud services allowing access across multiple platforms and devices. This product provides the best bang for your buck. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 is a reliable service that integrates email, file storage that can be shared, and other apps that allow for customization/editing or creating files and while also being able to collaborate with others. #### Cons The mobile apps don't seem to be as reliable and stable as the desktop version of the apps. Outlook specifically often has syncing issues with email and calendar updates. --- ### Reliable and Smooth - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Microsoft 365 is an easy-to-use and practical tool for everyday work. It brings together all neccessary apps you need is in one place. I love how simple it is to share files and collaborate with others in real time, whether for work or school. Overall, Microsoft 365 is reliable, efficient, and helps you stay organized and make daily tasks smoother and convenient to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how all the apps work seamlessly together. The fact that it offers all of the tools needed for day to day task for any line of work is amazing. #### Cons What I like least about Microsoft 365 is frequent and buggy updates when they do occur. They tend to launch incomplete updates that causes performance issues that need to be patch with another update within the next couple of days --- ### Microsoft 365 works great for everyone - Overall rating: 5/5 - Reviewer: Ben E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using different Microsoft software for some time, and having everything together in one suite works well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 works really well as an all-in-one solution for any organisation. There are so many differents softwares to use as part of this suite that work so well together.This makes it a lot easier to have anyone working in a similar manner and have each software integrate with each other easily. #### Cons Microsoft 365 has a lot of software that works well together, but you need to ensure that you know what you are doing and have everything set up correctly. --- ### Makes HR work easier! - Overall rating: 5/5 - Reviewer: Valerie P. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience is everyday use. I work in HR so I'm constantly creating and editing documents, reusing old templates to fit todays needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how all my documents are already saved so I never have to be in fear of losing something. I like the picture preview of the last 6+ documents created for fast and easy retrieval. File sharing is a breeze. #### Cons I can't think of anything I disliked. It was easy, fast and convenient. I do wish I were able to delete some documents, as it literally saved everything. --- ### New to MS 365 Review - Industrial Setting - Overall rating: 5/5 - Reviewer: Adrian G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft 365 has been very positive, especially in managing daily tasks and team collaboration. It provides a reliable and structured environment where communication, document management, and data analysis all work together seamlessly. The ability to access files across devices and collaborate in real time has made workflows more efficient and organized. While it can take some time to fully explore its features, it remains a powerful and dependable platform for both routine work and larger projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Microsoft 365 is its comprehensive suite of tools that support productivity across different tasks and workflows. The seamless integration between applications like Outlook, Excel, and Teams makes collaboration and communication very efficient. Its cloud capabilities allow for secure access to files from anywhere, which is essential for flexibility and remote work. Additionally, the platform offers strong security features and reliability, making it a dependable solution for both day-to-day operations and larger projects. #### Cons What I like least about Microsoft 365 is that its wide range of features can sometimes feel overwhelming, especially when navigating between apps with different interfaces. There are moments when updates or syncing delays can interrupt workflow, particularly with shared files. It can also require a bit of a learning curve to fully take advantage of its more advanced capabilities. While powerful, it occasionally feels more complex than necessary for straightforward tasks. --- ### Great Services! Needs more 3rd party integrations. - Overall rating: 5/5 - Reviewer: Christopher G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 is an amazing platform, a great value for the money, the customer support from 3rd party vendors can be exceptional. File-sharing and document management is extremely easy via SharePoint when necessary. Managing emails is simple and very productive. #### Cons It seems that Google WorkSpace is a high competitor. Many companies and third party vendors/services utilize them for SSO. That is something that we would prefer to be within the secure tenant of M365. ## More reviews [Next reviews](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/?page=2) --- Microsoft 365 Reviews, Pros and Cons - 2026 Software Advice