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> Reviews of Microsoft 365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft 365 is a good fit for you!

Source: https://www.softwareadvice.com/file-sharing/microsoft-365-profile/reviews

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Microsoft 365 Reviews

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# Microsoft 365 Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(9,967)

4

(3,474)

3

(528)

2

(69)

1

(61)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.3

Value for money

4.3

Functionality

4.6

* * *

### Pros

"Microsoft support through admin center is 10/10, and they quickly provide reply and are eager to jump on a call to resolve an issue if possible (and issues do occur sometimes when you’re a Mac app user of Word, Excel… especially when working on big files or changing organizations when collaborating with externals)."

"File sharing and document management are seamless across teams and devices, while spam filtering and security features in Outlook help maintain reliable communication and protect against unwanted emails."

"It comes with decent collaboration features and offline capability for desktop apps, and allows for broad integration options, security controls, and compliancy policies."

### Cons

"It can feel heavy if you only need simple document editing or are used to the Google Drive way of working, and the feature bloat in many of these apps are usually overkill for the majority of users. Since it runs on a subscription model now, the ongoing license costs per user can quickly add up."

"Licensing structure: The different plans (Business Basic, Standard, Premium, E3, E5, etc.) can be confusing, and some essential features are locked behind higher-tier licenses."

"Admin complexity: The Microsoft 365 Admin Center and related portals (Azure AD/Entra, Exchange Admin, Teams Admin, etc.) can be overwhelming and fragmented."

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Microsoft 365 Reviews, Pros and Cons - 2026 Software Advice