Onboarding was fairly fast - it's been easier with new employees than it was with old employees who were used to our previous system. The scheduling features are especially amazing for us - we used to have to call/text everyone to check if they could work before putting them on the calendar, and everyone had to squint at a master calendar to figure out when they were working. The calendar alone is worth switching to SMMWare, but the other features make it a really well-rounded and valuable program. Not to mention we're only paying $50/month for a CRM, Project Management, and Scheduling system (soon to also include timekeeping and invoicing) where before we were spending about $300/month on the same, just in separate programs. More expensive does NOT always mean better!!

We love that this software combines three major functions we were previously tracking separately: a CRM database, a scheduling system, and project management. We aren't currently using the time tracking or invoicing features, but will be switching later this year, which will make life even easier for our employees as they'll only need one login for all their functions. It's great that we can adjust access to anyone - managers can even schedule their own teams, and associates can be granted more or less access depending on what functions they perform. Onboarding was also easier than expected - SMMWare has excellent manuals and tutorials online, and the support staff has always been extremely responsive and helpful when we had a question or needed a walkthrough.

Our biggest complaint from our employees is that the pages look a lot a like. Especially when training new employees, people seem to struggle with knowing they're on the Client profile, versus a Sales Lead or Job profile. We keep seeing Job notes being added to the Client profile instead of the Job profile. Just varying the design, colors, or heading might help! We also wish you could 1) create recurring events (i.e. staff meetings) and 2) set recurring Unavailability for an employee who cannot work Mondays without them having to go in and mark off every Monday, one by one. Other than being a little more visually intuitive, the only thing our last program had that SMMWare does not is a messaging/notification system where new notes/updates on a project could be emailed out to the whole team, automatically. We don't NEED this to function - we just have to keep a closer eye on completed appointments to make sure nothing gets missed - but it does make it easier when you're juggling 50+ clients and 25 employees at a time!

Invoicing is so much easier than how I was doing it before. Many hours are saved with this feature. Also there are less errors in time reporting as the staff is inputting their own hours which is saving the office having to do it which was an admin function since inception of my own business 19 years ago. I love how the time reporting feeds directly into the invoicing offering a different payroll and billing rate. The payroll detail and the client invoices look so professional when printed. I first looked at SMMware in its infancy and have followed it's feature development over the years. It has grown so much into a very complete software package. I am a former programmer so know the complexity of the product and understand the thought and work effort put in by the developer. He is very open to suggestions and enhancements so the product continues to evolve. He regularly sends information to his user community to increase their knowledge of SMMware's robustness.

Invoicing capabilities and its direct relationship to reported hours worked. Staff can directly input their time and travel. Interface with QB. Developer understands SMM needs.

Would like to see more calculations to save the user even more time. --total invoice without deposits and adjustments -- % field offered so can add a % as an admin fee to the final invoice or give a % discount

SMMware lets us manage our day to day workload pretty easily, and now that team is trained in it, it's for the most part pretty smooth. As far as software goes, it's honestly pretty clunky and certainly not intuitive to use. BUT--it is the most customizeable software out there for SMMs. To be fair, we could probably do more in it than we do, and have not invested the time to fully understand all it could do. The price is right, and it meets our basic needs, so we are satisfied!

We haven't found any other software that incorporates all the various functions that a senior move management company needs in one place. SMMware understands that the senior move management industry is filled with a variety of companies that run their businesses in different ways, and this software allows you to pick and choose what you need. We like the ability to schedule our team in the software and to have that schedule then been tied to the team getting access to the information about the clients, the photos they need to see, etc. For the cost, it's a very good value.

For us, SMMware still isn't a one-stop shop. We still use Dropbox to share photos with clients and family members for 2 reasons--the simplest way to do this is just be able to email them a clickable link that takes them to the photos without requiring them to have a login to any software platform. Also, SMMware reduces the resolution of photos upon upload so the photo quality is sometimes not good enough for our needs. Also, the tracking of time is a bit tedious for the team. Auto save of time entered would be amazing--so many times people enter their time and forget to save and think they have entered time but it's not saved. We really wish there was an app that allowed them to do it easier on their phones; even better would be a built in time tracker so they could clock in and out inside SMMware. Of course, this would add to the cost, so...

Using SMMWare to start my business over a year ago was like having a business partner who fully understood my business.

SMMWare is perfectly suited to Move Management businesses. It is customizable so it conforms to my specific requirements. Online training is excellent and the support provided is outstanding.

Only one feature I would like to see altered: entering the starting and ending time for associates' time. It would be a bit easier if scrolling wasn't required and instead the field would advance to the time based on the number you entered on the keyboard.

We use it for client management and scheduling, but plan to expand into marketing and other features.

It's geared specifically to our industry and customer support is wonderful.

It's a work in progress, but the developers are very open.