Customer service is excellent - fast response

Value and functional use. it gives a premium feel to members that they have own app

The fact I cannot add any other products I sell through my studio which you could with Mindbody. Should be easy to add!

From a business perspective it's incredibly easy to set up (with comprehensive guides and support available if needed), has adaptability / flexibility with 'Bolt-Ons' and makes tracking bookings and attendees a doddle. From an end user perspective I've had feedback saying it's very user-friendly due to it's straight-forward, easy to navigate app.

I can't personally say that I have come across any cons, it's made my life a lot easier. If I've felt something wasn't quite right I've contacted support who have pretty much instantly either pointed me in the right direction or noted my query / issue.

Good

Like the ease of booking and colourful pages. Good for fitness use.

Having to pay. The tone it takes to organise classes

I honestly wouldn't use another app for my business. It's everything that a business needs and allows me to look more professional in an industry that is quickly becoming oversaturated. I can't recommend this app enough and the customer service I've received from day one has been nothing short of excellent. It's pushed my business to stand out from so many others while still allowing me time to spend with clients. I really didn't want an app that was too time consuming and would lead me to neglect my clients and take away that personal experience by constantly having to update or rework an app.

What I like most about this software is that it's easy to use. It's free for my clients to download, easy for them to book, pay and cancel all in one place. Easy for me to schedule classes ahead of time (months if needed). I have the option to turn on or off extra bolt on's, which is very handy and one that covers my business well. I can easily make a class an online class with zoom by tapping a button and it arranges links, ID's, passwords ect, making it easier on me and less time consuming. It also works very well with Stripe, the app that handles all of the payments. One of the best features I find that this app has is the option to refund a client with a class pass rather than actually removing money from my account, a win win in my opinion.

I suppose the only negative I have with the software is how many Zoom meetings I can make. Nothing really to do with Gymcatch as it's a Zoom problem but sometimes when making online classes it won't pre-set them as I'd have gone over my 100 class limit for that day meaning I've to wait until the following day and trying to figure out what classes didn't set itself up.

Having looked at several booking solutions I decided to try GymCatch based on cost and functionality. From the start I found Gymcatch easy to use, with no App glitches experienced by either the administrator or clients. It is easy to set up recurring classes using existing templates, and client feedback has been excellent in terms of ease of use. The messaging function is somewhat limited in terms of characters and is a little clunky in terms of functionality, particularly if using the App. When I have experienced a problem (thorough lack of awareness on my part of how the system works), Gymcatch customer support dealt with my email query straight away. Overall I would thoroughly recommend Gymcatch if you are looking for a simple to use booking system that has great functionality and excellent customer support.

Ease of use, functionality, customer service and support and the price.

The messaging function is a little clunky and word limited

The community features and rewards system based in the app for my customers have helped create a stronger community amongst my participants. Using GymCatch cut my monthly cost of a booking system by over 70% compared to previous service, and has all the features I need to keep my fitness classes running and growing

The best customer service I've ever experienced, messages responded to usually within a few hours. Services are all incredibly easy to use and customise - my customers love using this booking system. Developers are always working to provide new features and refine existing services.

New features are sometimes a little slow to be released (though always excellent when they arrive).

Gymcatch made running my classes so much easier as did not have to worry about bookings or payments as clients could do it all themselves

I was offered a great starting deal for this software after switching over from a competitor so was able to access all the 'bolt ons' I needed for a very reasonable price. The customer service was very quick and helpful whenever I needed it and my customers said it was a very easy system to use

Once the offer period had expired some of the additional items that were handy to have but not essential made it a bit expensive. Also setting up the schedule was a bit fiddly to start but once done it was easier

The customer service given by the Team especially [SENSITIVE CONTENT] is phenomenal, for such a great value product they really do go above and beyond to support you. Nothing is too complex for them to resolve. Highly skilled, intelligent, friendly individuals. Zero complaints!

Only thing that could be a useful tweak in the future is the potential for adding different calendars for different areas of the business rather than having appointments. It would also be super helpful to be able to have an online ParQ and the o[ption to tag different waivers to the different options available to clients.

Overall I think GC is great - it takes the stress away and once you know what you are doing with it it is just brilliant.

I love the way this software does away with individual people messaging me to book on to classes. As a business owner that runs 25 classes a week this is invaluable.

I least liked having to refund people when they cancelled but Gymcatch have listened and they now offer auto refunds which is great. The current problem for me is not being able to see on my phone app how many people have booked on to a class with a quick glance. You can see on the computer but not on the phone app.

By taking care of bookings and PARQ’s - I can take care of actually delivering my classes and taking care of my clients. Embedding the app into our website was made extremely easy and functional almost immediately.

Introducing GymCatch took the stress of booking away along with chasing clients for payments and commitment to attend.

Clients contacting me to help them to use the app - perhaps make it easier for the client to as for GymCatch support.

The experience so far has been great. The support team is always willing to go above & beyond to assist in any way they can. Added bonus is there's no pressure to commit; no pushy sales & constant calls.

The value for money is great! The software is simple enough to set up even if you have no idea how the backend of programs work & the support staff are always ready & happy to help you through any difficulties.

It would be great if there was a way to membership start dates so that clients could commit to their membership in advance. This would be super helpful for new businesses so they could onboard & lock-in members before their open date. It would also be great if memberships could be renewed on a specified rolling basis - 3, 6, 12 months etc. With the option to renew automatically if desired. However there are plenty of ok ways to get around these issues.

I'm very happy with the app.

Easy to use and reasonably priced. Ability to collect client data.

I'd love to see more measuring capabilities - e.g. how many clients are purchasing particular packs. This will assist with sales and marketing. An easier way to intergrate the booking system into my website so customers can book directly from my website.

An easy to use system at an affordable price. You get a free trial to try it out before you make a purchase. It is now fully intergated with zoom if you have online classes. You are able to set up discount codes, packages, take payment for block bookings and also ad hoc payments. If you use this code you will get an extra month added to your introductory free trial [SENSITIVE CONTENT HIDDEN]

Some features that were missing have now been included, such as participation waivers.

Very good fab support every step of the way

It’s quick and easy to set up and use links multiple sites and data on classes

There is a resolution for every issue so not really any cons

Love this software. Really easy to set up and deploy. Customer Support was exceptional. Response was very quick and resolved my issues immediately with some great How to Videos. Love the scheduling and set up of packages, classes and my customers are finding it easy to use

The monthly passes causes some issue with booking as you can not book classes for the future is it expires the next day even if you have ticked the continuous booking. It is frustrating for my customers but I do understand why this can't be changed. I don't want to use memberships which I guess is the solution.

Gymcatch is an efficient and affordable booking system which looks very professional. I have had very positive interactions with the directors and found that they are genuinely passionate about making their system work best for their clients and their businesses. [SENSITIVE CONTENT HIDDEN] are very responsive to feedback and are constantly working to make sure the system evolves to meet our needs (such as adding Zoom links when many of us had to move our businesses online).

As an administrator, I like the fact that users have the choice of logging in via the app or the website, as some of my clients don’t use smartphones. I love that the same software can enable me to offer packages of classes to be used within a time limit as well as courses that run weekly for a certain length of time. This gives me the flexibility I need for my business model.

Initially I didn’t like that there was no Courses feature for block bookings, but this has now been added and works very well for me and my clients.

Easy to set up, easy for customers to use online or to download the app, fast response from support when needed.

I have to be using the online version on a desktop to access all features. Keeping track of class passes is actually quite difficult. If someone cancels and is eligible for refund, I have to remember to go in and manually refund as the system does not do it for you.

The product has been super simple to use and set up. You can set up packages to suit all the different payment options you would need for your business. I use it to manage the admin side of everything from taking payments to making bookings and handling cancellations. It's the backbone of my business now.

I have been using GymCatch to run my boot camp and personal training business. I wouldn't go elsewhere, its automated and handles everything for me so my clients just book in or cancel when they want. I just check the numbers when I am setting up and everything is handled for me and the money arrives in my account. Their support is second to none - the live chat facility is awesome and they truly believe in their product so much so that they will do whatever they can to make sure that the clients are happy. I REALLY recommend this product. Ben BootCampAtTulleys.com

The only thing I wasn't sure about with GymCatch was the fact that my clients cant add more people to an existing booking if they want to bring a friend for example.

I am totally blown away by the amount of support GC have given me with setting all this up. I am totally untechnical and it was very daunting for me (64 this year, brain cells slowing and not technical even when younger...). The level of support, patience and understanding from the GC team along with the effective outcomes has been amazing. Once you know what you are doing, it is so straightforward and I am flying with it all now. I honestly cannot believe how easy it all is so if you are worried about taking the leap, just do it coz if I can do it, anyone can. So many videos and posts showing you how to do it too. I hope the GC team are proud of their high level of support to their customers - really superb all-round. I am a very happy customer, thank you x

The online scheduling is so effective and has proven really popular with my customers. I LOVE this!

When I update a session, would be great if customers could be texted from you instead of emailed. Whilst the notification to the customers is really helpful and saves me so much time, not everyone checks their email daily and if a last minute or same day change, a text would be heaps better.

I don’t think I could work without gymcatch now ! My business is small but it has taken the worry out of wether people will attend or not . The more classes I do the more necessary gymcatch is .

It’s easy for everyone to use . I have had very few issues and any queries I’ve had have been answered immediately and I am old and not great with software !!

Slight niggle …. I have to log on through business portal every time ! Unless I’ve got that wrong ???

Gymcatch is brilliant at what it does and is not expensive. Great value for money. I would recommend it to anyone. Easy to sign up and use and easy to cancel if you need to. Great for start-ups. Check it has all the functionality you need.

Gymcatch is an easy system to implement and use. Great for small gyms, studios and PTs. Customers soon got used to using the system and app. Gymcatch is excellent value for money with a great support team. Instant answers and advice via the online chat system.

In terms of managing our class bookings and payment Gymcatch is absolutely brilliant. Only moved away because we wanted more functionality, especially marketing and campaigns management within the same tool.

Has made my life much easier! I love it!

It has all the features I need to run my business - group classes in different venues and online and 1:1 appointments - all from one app. I like the customer service, I like that it is British and I love that compared to other similar products it has a great price with optional bolt ons. I love that I have everything at my fingertips on my mobile, class registers, client management, the schedule. It is a really nifty and helpful tool for any fitness business small or large.

The only slight issue I have is with older clients not getting on with the app - but then these people wouldn't get on with any app. Would prefer that more options were included in the basic price but it is still good value.

It's been a success

It's easy to use for myself and my customers

I'd rather speak to a human if i have a query!

My business was transformed by covid and required to change to an online paradigm. Mindbody tried to evolve but did not meet our needs. Karmasoft has Zoom integration but is buggy and a debacle for us and our customers. GymCatch appealed to me at first because of its simplicity. GymCatch’s customer-centric paradigm was so different from MindBody, it was difficult to get used to. After a short time, this customer-centric paradigm made sense and was a perfect match for my transformed business. [SENSITIVE CONTENT HIDDEN] has been terrific at providing support. GymCatch is solid and I am glad I made the switch.

Customer-centric paradigm is a great fit for my transformed business.

Awkward to migrate existing customers into GC system.

The product was fantastic for my small fitness business as it also provided a professional interface to interact with my clients. Most importantly, the customer service was exceptional with super fast response times that always helped me solve any issues.

Creating an easily accessible booking system which significantly reduced by admin time as it seamlessly integrated with payment systems.

I had difficulties imbedding the software with my website but in the end I just directed clients to the app and that worked just as well as if I had integrated elsewhere.