All OnMat Reviews
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Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
OnMat is great!
This software keeps the business side of our martial arts school organized! From attendance to creating memberships, communications to payments. It does it and does it well. This was the first studio software that we used. Before we were old school notebooks and such. The best feature of this software though. Is the customer representative and the dedicated team at Jiba Soft. When we have specific needs from a technical problem to adding functionality they are very responsive. Taking the time to get it right and execute! We are happy with this software and will continue to use it!
CONSThere are times when there is a learning curve to figure out how to best use it. Usually a quick phone call gets it resolved though.
Kim
Sports, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Easiest software we’ve used!
The customer service is so great. [SENSITIVE CONTENT HIDDEN] always answers my questions very fast.
PROSI love how simple this software is. It is easy to teach new staff.
CONSNot being able to choose a specific waiver to sign for each individual membershuo
Reason for choosing OnMat
More simple, easier to learn, & budget friendly
Reasons for switching to OnMat
More simple, easier to learn, & budget friendly
Vendor Response
Hello Kim, thank you for your review. We actually can assign specific membership agreements (contracts, waivers) to specific membership packages... I will reach our to you to show you how. Thanks, JIBASoft Team
Replied June 2019
Brian
Sports, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed September 2016
IMS Academy Review
It's been a few years now with the software, and except for a few functionality issues , The customer service team is great, which makes up for it. Mostly it would be nice to be able to use the same software on my home computer, and w Apples' planned obsolescence program, my iPad is getting old, so not looking forward to having to buy a new one just to keep this software going.
PROSPretty reliable and easy to use.
CONSI have had a few accounts that I either canceled or changed the $ amount and the software did not respond, resulting in the refund checks. I wish there were more options and more intuitive functionality
Seth
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Saves time on many levels
First, the developers have been great. Communication is responded to quickly, and any random glitches I've encountered are address and fixed. I feel like they actually listen and are concerned if I ever have a problem. And then they fix it! I don't have experience using other martial art or member-management software, but I chose OnMat ~7? years ago after getting demos of several other products. I've had other demos recently as well, and I couldn't find any reason to even consider switching. OnMat simply saves me and my team time. It streamlines so many things, like attendance tracking, curriculum requirements, striping, rank testing, and even rank certificates. Plus automated emails take care of repetitive day-to-day reminders and communication about membership expiring, late payments, etc. It manages all of our tuition, testing fees, and in-house sales of items.
PROS- Intuitive Interface. It was easy to learn and figure out, and easy to teach my employees the basics. - Streamlines many functions of running a martial arts school - Has a parent portal to give access to the student, their progress, and curriculum - Simplified. Everything I needed, without a bunch of extra stuff I probably wouldn't use anyways - The developers seem to be making improvements constantly.
CONSThere isn't anything I dislike. There are a couple things I could see as feature that might be added in the future. Sometimes a screen takes a long time to load. Although this has improved with recent updates.
Reason for choosing OnMat
OnMat Seemed to have the best Parent Portal. The in-person demo I got (from each company) OnMat was the cleanest, easiest, and made sense to me. [SENSITIVE CONTENT HIDDEN] just showed me the ipad and all the things OnMat could do, just how we use it on a daily basis. Most of the other software had similar functions, OnMat made the most send and easy to use.
Lucien
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Unrivaled responsiveness!
I really appreciate the efforts that the customer service team go through to problem solve and add features as needed!
PROSWe first started using OnMat after 20 years of running our school, when we wanted to bring our business into the 21st century. We had before OnMat been using a paper sign-in sheet for attendance. I have been largely happy with the software and the price is half that of the competition. Here is where On Mat really shines through, if I need a feature they are very responsive and try to build it out for us quickly! Customer service team are always striving to improve on our experience and have been very generous with their time. I love that I can make a phone call, talk to a real person and get my issue resolved!
CONSIt may not be quite as feature packed as the competition but it is half of what they cost!
Abbie
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Love all the features!
Overall we absolutely love the program. It has added a lot of value to our program.
PROSThe attendance and enrollment features are wonderful! We also really enjoy being able to check the students progress in class and communicate that easily to the parents. Our students really enjoy being able to watch videos of their requirements at home that are uploaded to the curriculum.
CONSHaving to pass every student individually after a test even though they were all marked passed. 2 days after all my students still said test in progress. Lol. It wasn't until I went back into the test and went to each person that I could pass and SAVE which was the issue that took more time. I thought passing all of them as a group would do that. Having that would be a much better option.
Vendor Response
Hello Abbie, Thanks for your review! There is a new feature called "pass-all" that you will see at the bottom of the Test Results screen. This pass-all will pass all students in the group so you don't have to do individually saving time. If you don't see that option, please make sure you update OnMat from the Apple App store. Thank You! JIBASoft Team
Replied June 2019
Kyle
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
The best out there!
We changed to OnMat about 4 years ago, after doing extensive research into what was available. I have to say, that the team at JIBA Soft has continually met, and exceeded my expectations. From ease of use, to seeing my school at a glance, this software allows me to focus on teaching class, instead of billing. I also love that it automatically sends out a belt testing report card, so that parents can see how their child is doing. We have over 230 students, and I would highly recommend this management software to anyone, wether you are a new school, a large school, or have multiple locations.
PROSEase of use. Belt testing setup. Built in point of sale system for pro shop. Effortless billing. Easy sign up for new students. Easy to customize to your specific school needs. A major part of my schools growth and success!
Dennis
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Best Software for small businesses!
Works great End-to-End. Takes care of my administrative tasks in one app. Great training tool helps me monitor and assess my students' progress. Also informs the student's and their parents of progress and keeps them involved and engaged. The interface is simple and easy to use. Whats best is the customer support. They are a call or an email away. They take care of issues and questions with a quickness and are on top of problem solving specific issues or scenarios. Great Job guys!
PROSTakes care of my billing needs and concerns. The curriculum monitoring is great as well. What I like the most is that the software is what you make it. It can be simple and streamlined if you want, or you can add it with links and videos to make it the most comprehensive platform possible
CONSWould be nice to have the OnMat Now app (parent/student side) designed for the iPad as well as the iPhone. Its a small thing, but would be nice. Currently the OnMat Now app is also downloadable through the iPad if you choose the iPhone version, though.
Bonnie
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2016
Students love checking in - no more attendance book!
Although it took a bit of work to transfer our membership database, the support was always helpful and readily available. Our kids love checking in and sometimes cluster around to check their friends in and look at each other's photos. It is not completely suited to our membership as we are not a karate school, but the support has been open to taking some suggestions. We've been using it for about half a year. So far, so good.
PROSGreat for tracking attendance, automatic invoicing and late payment notice features (although I haven't yet used them; once I do I'm sure it will make life easier). Having photos is handy, especially with new students whom the instructors don't recognize yet.
CONSI prefer using my own email, instead of OnMat's email. Group emails can be sent, but it didn't seem like there was a way for people to reply all and communicate with each other. It's best for blanket announcements.
Lucien
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Finally stepped into the 20th century
We did not get into to teaching Martial arts because we love paperwork! This software has made a huge impact, streamlining our organizations logistical process! Leaving us time to do what we do best, and that's teach!
PROSHelps organize our check in process, sign up process, track attendance and tuition. This is turn key! From data, to communication, to credit card processing! It is awesome!
CONSThis is not perfect but as close as can be found!
Christie
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
OnMat changed my life!
Any time I have a problem, My executive has been great with support!
PROSI love the fact that OnMat enables me to manage our school electronically and with ease! No more papers, no more chasing payments, no more manually changing ranks after testing. It’s phenomenal and I love it!
CONSThe data entry for setup is a bit cumbersome but totally understandable.
Ben
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Finally an App that is indicative of Silicon Valley's reputation and ingenuity
In our new venture into the Taekwondo business, we had enlisted the services of JIBASoft and OnMat. Eric was very patient with us in setting up our environment and helping us understand the value of OnMat. We now have full visibility of our students' progress and have an effective way of delivering curriculum collateral. What strikes me as the most important value-add, this can be all done on your mobile device (Android or iOS). We live in Silicon Valley and we've been searching for a tool/app that would set us apart from your conventional studio who hadn't quite stepped into the 21st century in terms of embracing the available technologies. We're proud consumers of OnMat and do not regret our decision. We would highly recommend this to another studio and this doesn't go without saying that you definitely get your best bang for your buck.
Kyle
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed November 2015
Best management software out there!
We have used OnMat for the last two years and are VERY satisfied with the results. I love everything about the software, from the billing to the customization of the program that tailors itself to my school. The customer service is excellent and they are constantly updating with new user friendly options. I would recommend this software to all martial arts school owners who want to focus on building their school and teaching great classes, not worrying about billing.
Tony
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed November 2015
...it's very easy to use. Kids love to sign in, parents love the control, I love it.
Pros: OnMat helps me organize my entire school. From financial to student management OnMat is the best software. I enjoy the freedom of the cloud based software. I can work on it anywhere with my iPad. Cons. It doesn't make coffee!
Jodi
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed October 2015
One complete package
This software package gives us all we need in one place! There could be more tutorials as this user always has questions but The support staff is amazing, always taking the time to help this user out!
Junee
Used free trial
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2016
Jiba Soft App
Great product and will continue to use them everyday. Most of our students love using this app, easy to use.
Ed
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Amazing School Management Software!
Very easy and simple to use, has made our life here a lot easier! Always very responsive if any issue arises.