Plus customer Service is horrible and not friendly. It doesn't always refresh and it is hard to try to troubleshoot problems.

Decided to double the price of their product for no reason.

Love how all staff can view and make appointments from out of the salon and how great it blends with Xero. Super happy with the pricing and we would never be without it now.

Timely gave us a good calendar option to preview to the client and they loved it.

One thing I most like about Timely is that it is focused on just one field which salon. It is precise and intuitive.

Ease of use and functionality and a fair price.

Ease of use was great and being able to have your own small website through the software was a great asset.

Knowledgeable, friendly and they expedite concerns rapidly. Affordable,  fun to use and makes my life sooooooo  much happier.

The ease of use is exceptional at best. The updated UI is a wonderful experience for end users at best.

I love being able to support an innovative New Zealand company who are exporting their fabulous product to the world.

Online booking is really easy with this app, it helps you set up and schedule your appointment, it looks good and works fine.

Overall, I had a good experience with Timely and would be open to using the software again.

I am sad that they still do not have a built in loyalty program, its really the only thing its missing for my needs.

This is a great software for anyone taking bookings & running a business. It is super easy to use, the customer support is very good.

Affordable, great integration with Google calendar and the widget option is very nice and easy to embed.

One of the best investments I've made in my business. Also, the support team are amazing, super helpful and quick to respond.

It's a great app that does the job. It's not overly complicated and is very well-designed.

My only hate is that my students can't pay for their class when they book (I have to manually send them an invoice).

Great for planing projects in advance and also for making a comparison between planned time and how long the employees needed to finish the task.

It is easy to use, affordable and the free mini website has been wonderful. The calendar is incredibly simple to use while doing all the tough work for you.

Sad to move away from the reporting and CRM integration.

It was pretty easy to use & had a great CRM element and reporting functionality.

The customization options of the widget and mini-site are great, and work well with lots of our systems.

I have sent a few queries to staff asking questions on how to perform certain functions and the responses have always been super fast and super friendly. I cannot fault Timely at all.

A fantastic product, it does everything I hope it would. Easy to use, great features and Customer service is always helpful.

I really like that you can integrate (most) all of your platforms to one place.

It's easy to use, easy to understand, the staff are brilliant with any queries, and it just keeps getting better.

I can not wait to leave Timely for another booking platform. I am losing business until then.

The customer service is AMAZING, timely staff are awesome to deal with. They are open to new ideas and the system is constantly changing and improving.

Great simple booking system at a very affordable price. Have rarely needed support but when I have a question the response is swift & helpful.

Not only do I love using timely my clients like it to. It gives them the ability to choose the time that suits them best without those frustrating phone calls trying to sync calendars.

Customer service is so great and easy to get hold of Always working on what can make this program better and it just gets better. And small rewards for being a loyal client, so perfect.

It also makes it difficult manually to clock in because the employees have to change their password so often that they forget it. The biggest complaint is the merchant card service charges.

SENSITIVE CONTENT HIDDEN] and tge twin oaks support team in general is absolutely amazing. They are quick to respond and help whenever I need it.

I love the New App and the online access. We have used Twin Oaks for several years and the online system is much more user friendly!!! We are very happy so far with what they are doing.

Secure and robust management of members. We have bern using the software and one of its earliest customers.

Fair and upfront pricing. Office hours are generous, and a 24/7 line is made available for tech emergencies.

The pricing has never changed or gone up at all, which is nice to know that that is set and not something we have to be concerned about.

The sales and membership tracking make keeping up with our sales and growth super easy.

The software makes it easy for us to add and remove options to our Point of Sale System and it does a great job of providing us with a detailed sales analysis weekly, monthly and annually.

A couple personnel are experience with Quick Books, so are great help if you have to transmit things to QB.

It has been very good for us and the addition of Twin Oaks handling our credit card processing has been very smooth.

The reports are very frustrating as the instructions are not clear and selection criteria is extremely confusing. It is frustrating to run reports and not obtain report data that is consistent.

It’s an all In one system, I can pull reports of cancelations, sign ups club usage etc etc. Has a very good memo system for our members and is easy to navigate and use.

Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.

The software is easy to use and train new employees on.

A club like ours needs the services this kind of software offers.

We love the ongoing support and accessibility when we have question or need assistance.

The manuals are huge and difficult to follow, and some places don't seem to give correct directions.

Ease of use and training of new employees. Support access is quick and efficient.

From the beginning when we began extracting our data to the first monthly draft the Twin Oaks team was there guiding and assisting to make the process a success.

Submitting the draft manually. Automatic ability to remove bad billing from the draft after returns occur.

This is a robust software and a lot to learn. Support team is very helpful.

Tech support is available 24 hours with a call back feature, Carole in sales is amazing and so are most everyone I have worked with.

The software Easy to use. Love the customer service.

US Dollar

Timely. The booking software that keeps clients coming back. 

Run your salon like a pro with easy-to-use booking software that puts you in control of the whole client experience.

It all begins with our gorgeous, customisable calendar. The calendar allows you to manage your hair or beauty business from anywhere and lets your clients book their own appointments online, anytime. But that’s just the start. From there, you can tap into all sorts of tools designed to help you deliver an exceptional client experience, grow your income and manage your business beautifully.

It’s your name above the salon door, and your reputation on the line – we get that. That’s why we made every feature of Timely highly customisable. So everything from your online bookings to your client communications, your payments and deposits to your loyalty programme, can be set up just the way you want, to reflect your unique brand and business needs. 

No matter if you’re just starting out on your own or if you’ve managed a salon for years, you’ll find Timely gives you a clear picture of your business performance and helps you make confident decisions. Our reporting, marketing and staff management tools can help you learn what’s working, what’s not, and where you can make more money. You call the shots based on what you want to achieve – and we’ll help you continuously improve with real time insights and education.

Want to take the pain out of getting paid? Then you’ll love TimelyPay, the all-in-one solution to take card payments from your clients – whether that’s via our online booking system or via our integrated terminals. Say goodbye to mistyped payment amounts and confusing end-of-day cash ups and hello to a single payment solution, with simple transaction fees, fast payouts and no room for error.

And because more technology shouldn’t mean more hassle, we’ve made Timely super simple to use. You’ll discover clever features that automate your admin - saving you hours and allowing you to feel more relaxed and present with your clients, team and family.

To top it all off, you’re never on your own with Timely. We’re famous for our fast and friendly customer support that’s only an email or phone call away and we’ve got loads of helpful videos, guides and FAQs online too.

Join over 55,000 hair and beauty professionals using Timely worldwide. Simply select from one of three plans and pay one, simple monthly subscription fee, with no hidden costs and no fixed contracts. 

LongDescription

Employee Management

Faculty/Staff Management

Electronic Payments

Barcode/Ticket Scanning

Payment Processing

Practice Management

Real-time Scheduling

Mobile Alerts

Customizable Reports

Rescheduling

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

SMS Messaging

Debit/Credit Card Processing

For Salons and Spas

Customer Mobile App

Referral Tracking

Task Scheduling

Before & After Pictures

Client Database

Group Scheduling

Confirmation/Reminders

Reservations Management

Credit Card Processing

Calendar/Reminder System

Transaction History

Wait List Management

SMS Reminders

Team Calendars

Customer Accounts

Customer Database

Recurring Appointments

Gift Card Management

In-Person Payments

Class Scheduling

Calendar Management

Room Booking

Scheduling

Data Import/Export

Promotions Management

Multi-Location

Self Service Portal

Treatment Packages

Availability Indicator

Booking Management

Email Marketing

Mobile Access

Online Payments

Sales Reports

Inventory Tracking

Real Time Data

Performance Metrics

Resource Scheduling

Credit Card Management

Marketing Automation

Client Portal

Social Media Integration

Real-Time Notifications

Email Reminders

Real-Time Updates

Email Management

Website Integration

Activity Dashboard

Alerts/Notifications

Online Booking

SMS Marketing

Reporting & Statistics

Client Profiles

Reminders

Automated Scheduling

Color Codes/Icons

Availability Management

Customizable Templates

Calendar Sync

Billing & Invoicing

Discount Management

Ratings/Reviews

Real Time Reporting

Customizable Branding

Facility Scheduling

Reporting/Analytics

Contact Database

SOAP notes

Employee Scheduling

Customizable Forms

Appointment Management

Client Management

Staff Management

Drag & Drop

Customer History

Point of Sale (POS)

Third-Party Integrations

Appointment Scheduling

Multiple User Accounts

Task Management

Inventory Management

Loyalty Program

For Barbershops

NO CONTRACTS, FREE 14 DAY TRIAL

INNOVATE - Access sophisticated tools, giving you the ability to innovate and grow your business.
$55 AUD per staff member per month, includes 300 SMS credit per staff
£30 GPD per staff member per month, includes 300 SMS credit per staff

ELEVATE - Grow your revenue and elevate your brand with powerful client marketing.
$45 AUD per staff member per month, includes 200 SMS credit per staff
£25 GPD per staff member per month, includes 200 SMS credit per staff

BUILD- Make business easy with the foundations for managing appointments.
$35 AUD per staff member per month, includes 100 SMS credit per staff
£20 GPD per staff member per month, includes 100 SMS credit per staff

BASIC - Take your pen and paper appointment book and make it digital.
$25 AUD per staff member per month
£15 GPD per staff member per month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

Timely

Live Online

Webinars

Documentation

Videos

Manage club memberships, schedules, and payments from one centralized platform. Twin Oaks is a cloud-based and on-premise club management solution that you can use to track member interactions, create renewal notices, process payments for membership registration, and more.

Timely vs Twin Oaks

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