All Cigo Reviews
1-14 of 14 Reviews
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Justin
Food & Beverages, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Route management optimization at its best
If you are looking for route management look no further. The team is fantastic to deal with and their product is outstanding. Definitely worth the investment!
PROSEase of use, accuracy, and efficient routing. Couldn't be a better solution for delivery management. [sensitive content hidden] our account executive has been phenomenal with letting us know of advancements and taking time to ensure we get the most out of CIGO. Rare to see this level of engagement with a sales executive post-sales.
CONSCan't think of anything. They are transparent with their development roadmap, if you have questions they respond so fast. Been with CIGO for a few years so it has been great to see them implement and develop improvements.
Reasons for switching to Cigo
Support, tracker capabilities, local solution. SMS notifications were also not routing properly from Onfleet.
Sebastian
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Excellent Tool with an excellent customer service
It has been great overall, the platform is extremely simple to use and very fluid. Their customer service just made everything better
PROSThe customer service is incredible. You always have someone to assist you with any questions that you have. They regularly update the platform with new features.
CONSI wish there was a knowledge base in the platform.
Reason for choosing Cigo
The pricing was much easier to understand. I would say it's really the ease of use of Cigo
Reasons for switching to Cigo
Better priced, customer service and ease of use
Vendor Response
We want to thank you for your review and for using Cigo :)
Replied June 2020
Jason
Furniture, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Cigo route tracker
Overall though, very good and has eliminated many phone calls from customers as they can track the same day delivery on their own.
PROSGreat system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well.
CONSProcess took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook. Also, there seems to be an ongoing issue of a hazard icon appearing saying that 'the operators may not arrive within this time window' when they have not actually had this issue and/or the delivery was completed well within the window.
Vendor Response
Thank you for your review and using Cigo! It is always good for us to get some feedback on our platform
Replied May 2022
Raffi
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Excellent platform
Their customer service is really incredible. Platform has been reliable no real downtimes. It always works
PROSExtremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.
CONSNo real cons till now. Everything has worked well.
Reason for choosing Cigo
Much more suited to our type of operation. Their team helped us with the training and deployment in the operation. They have a very good structure to get us up and running quickly.
Vendor Response
Thank you very much for your review! We are always happy to hear about our customers' experience
Replied May 2022
Canberk
Logistics and Supply Chain, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Terrific software - Cigo went above and beyond.
Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.
PROSAll the features enabling an Uber-like experience, and modernizing the delivery experience.
CONSmaking it easier to make changes on the routes, and making sure the software is robust to keep the changes without unexpectedly looping back into the initial state.
Reason for choosing Cigo
Early stage startup, close engagement with customers, feedback & process focused.
Reasons for switching to Cigo
limited features, and capabilities
Vendor Response
Thank you very much for your review! Our team is always happy to hear feedback from customers
Replied May 2022
Martha
Building Materials, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Great delivery management software
Great! Has been a big help for our shipping department.
PROSThe mobile app, and delivery confirmation texts/emails for our customers are great. Our customers are loving the live-tracking updates.
CONSI think some reports could be improved. For example, it would be nice if comments could be included on downloaded review reports, instead of only star ratings. Also, Cigo does not track miles driven for each delivery. It would be helpful for our operations if Cigo could track miles and include them in the Planner Report. Not exactly a "con" as we were aware before signing up that Cigo doesn't have this capability.
Vendor Response
Hi Martha, Thank you for your review. We genuinely appreciate it. We've also taken your feedback and have shared it with the team for future improvements.
Replied July 2023
Tony
Wholesale, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Automation at it's best
Very good!
PROSThe simplicity of the integration and usability of the platform. It has a very intuitive user interface, they also provide exceptional customer service. They dedicate an account manager for you to answer any questions you may ask.
CONSFor our use case, none so far it has worked well and we did not have any hiccups.
Reason for choosing Cigo
Their sales process was a breeze and they were extremely clear and honest regarding their platform. Transparent pricing and no hidden fees, very easy to estimate the cost of the platform.
Vendor Response
We want to thank you for your review and for using Cigo :)
Replied June 2020
Jessica
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great Product!
Adding Cigo to our delivery service has been a game changer for us. Prior to this, we would sit for hours texting and coordinating deliveries with our customers, with no 100% accurate time of arrival. Cigo has elevated our customer service experience providing accurate timeframes, arrival windows and live updates that our clients love. The software is easy to navigate once you go through training, and it is easy to train additional team members how to operate. Highly recommend their services.
CONSWe have nothing to add to this section, as we are not using all of the features 100% and don't feel like we are in a position to comment.
Vendor Response
Thank you for the review, we are very happy to hear you like the platform!
Replied May 2022
steven
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
cigo tracker
good
PROSwell organized, better communications with parties involved, more efficient
CONSthis software and activation was not for free
Reason for choosing Cigo
we like the approach of your salesman, he wasn't pushy
Vendor Response
Hi Steven, Thank you for your review and for choosing Cigo.
Replied July 2023
Robb
Furniture, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Cigo Tracking
I find it easy to enter, schedule and track out deliveries from one place.
PROSI like that the Cigo Tracking app has all the tools I need to have to schedule and control our deliveries are all in one easy to use place.
CONSI don't have any thing that I don't like about Cigo.
john
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2022
Makes delivery scheduling a breeze
I love how you can schedule and pre-schedule deliveries with peace of mind. The text notifications to clients to track the orders is a great feature. Helps me optimize almost 100 deliveries a week. I don't know what I would do without it!
CONSWhen customers track where the driver is, it is not 100% accurate.
Vendor Response
Thank you for sharing your feedback on Cigo! We really appreciate it when customers share their experience
Replied May 2022
Gustavi
Wholesale, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2022
Excellent product, but needs more reports
really good experience overall
PROSthe routing is really easy to do it, and the message system is handy
CONSno reporting at all, we really need reports about zip codes, cities, vehicles, drivers, etc
Vendor Response
Thank you very much for sharing your feedback on Cigo! We really appreciate it when our customers share their experience
Replied May 2022
Lauren
Food & Beverages, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Meilleur logiciel
J'ai testé plusieurs logiciels pour organiser les routes de nos clients et c'est définitivement le meilleur. ++ service à la clientèle de tr;s grande qualité. Très simple à utiliser pour organiser le routage. Notifications clients ... et bien d'autres qu'on n'utilise pas.
CONSOn est vraiment très satisfait de leurs services, vraiment, c'est le top
Reason for choosing Cigo
Le plus adapté, fluide, service à la clientèle
Vendor Response
Thank you very much for your review, it is always great to read that our customers are happy!
Replied May 2022
Matthew
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
review from Universal truck service
When I have a question or do not get something, I can reach out to there support team and get the help I need in a very short period time, Outstanding customer care, Overall very pleased with this service,
PROSthis program captures all the information, I do not have to repeat data entry, at a glance I can find or locate my trucks and customer info in just a few clicks, very easy
CONSI honestly do not have any at this time, This software is pretty easy to use,