What are GPS Trackit users saying about the software?

Perfect to control our fleet

Brilliant! Our fleet of vehicles is perfectly monitored with GPS Trackit

Pros

I want to start by highlighting the customer service, it's sensational! Fast and efficient, they always have a solution. The design is beautiful although at first it can be somewhat complicated to use, it has a lot of functionalities and the tracking is really accurate.

Cons

The only thing I can criticize is that at first it may take time to learn to handle it well, but then it becomes user friendly!

dddd

for the money and easy of hook up we are pleased and switching all units over to gps trackit

Pros

Easy of hook up no contract no cost for unit

Cons

to many filters to ge tthe view we want cant figure out the time stopped at each property on the app

Perfect for our small business!

GPS Track-it was an easy choice to make. Once the units were installed, we were immediately able to track the location and speed of all our trucks. The website and app are very easy to use.

Pros

Easy to use software. The Geo-Fence feature is amazing. It lets us set up a custom area on the map that will trigger an alert when a truck has entered or left the area. This was extremely helpful to us since our staff could get notifications when our truck was in the area they should be. The speed monitoring was also a great feature since it shows how fast the trucks are going along with the posted speed limit for the street they are on.

Cons

I would like to see more functionality with the phone app. You can do a lot with the website, but the app is slightly limited. It still provides all the information we need at a glance, but making setting changes on the fly would be nice.

Whitacre Rebar Review

[SENSITIVE CONTENT] has been fantastic! She has always been willing to go the extra mile to quickly answer any question that we have had regarding the software.

Pros

The software is easy to use. There are ample training videos. Customer service is great!

Cons

Under maintenance, it would be nice if there were maintenance items already created that a user could select instead of creating.

You get the basics

Pros

Reports and tracking service techs. The weather effects our business, and the weather overlay is more accurate that any radar we have found. It would be nice if it was more responsive rather than static so you could see direction of weather movement.

Cons

We found the maintence portion to be clunky, and we would have loved to be using a feature that is important. But, most of my dissatisfaction comes from the transition to GPS TrackIt - they bought out InTouch (which is what we use) and there were billing issues that they could have handled in a much better manner and all I got was a whoops sorry. Basically my credit card on file expired and no one brought it to my attention for over a year, not even a call or email. Then I get a past due bill for over $1,000 due effective immediate. When pressed why they would not bring it to my attention sooner they said oh well, we've had a lot of changes because we bought 4 gps companies all about the same time - that is not my problem. It wasn't a big deal to me to pay a bill I owed. It's a big deal that they find it okay to handle a mistake in this manner. They should have reached out by phone and apologized prior to sending that bill. I am a business owner and I get things slip through the cracks, but I deserve to be treated like I'm important to their business, not just a number on a spreadsheet. Now that my season is slowing I am going to look elsewhere to see if I can find a solution for similar cost and more upgrades. I probably wouldn't be doing this had they handled that situation entirely different.

A great device to increase efficiency of your drivers and reduce cost

I have been working with GPS Trackit for several years. As we have expanded our business, we have added more devices. The software is great to track/monitor your drivers. The real time data is a huge help in running our business. Dynamic scheduling of the drivers saves on labor costs. The customer support team is high touch and very helpful. My rep, Michelle Grace, is very proactive and supportive. She goes above and beyond to make sure we are always happy. I highly recommend the Company and their team!

Pros

real time data

Cons

nothing comes to mind

GPS Track the Fleet at the BEST VALUE!

Pros

It is easy to login and see what the routes for all trucks are going. Easy to Use.

Cons

Some graphics are basic and could be updated on it but its more aesthetics.

Review

Very good. Response to concerns has taken more than a few days at times. Follow up to concerns good. Changes in staff over the last year has been noted along with process effects.

Pros

Reports are efficient and utilized. .

Cons

Transition to the Cloud version was very clunky, still have down time access. Navigation takes longer than the previous version.

Works Great

Pros

If you need to keep accountability of your fleet this is what you need.

Cons

Learning how to use this product can be a chore.

GPS Track It

So far it works for the needs of our company.

Pros

The ability to see where our vehicles are in real time.

Cons

It takes a while to pull up videos from days prior and its not very user friendly in that aspect. Also, the driver alerts are not very reliable. For instance, it will say no seatbelt when in reality the drivers have their seatbelts on.

Review request

Pros

The ease of the application and functions

Cons

No explanation when updates are implemented by customer service.

Tracks as Described

Pros

I enjoy that we can keep track of our entire fleet of vehicles in one place

Cons

I have issues with the website consistently. Whether it's user error, website error, or internet error, I'm unsure.

new dash cams

awesome

Pros

gps is great looking foward to using the dash cams

Cons

gps is great overall sometimes slow but overall helps keep track of drivers daily

Great Product!

Pros

The system is very user friendly. The reports are great, and the tracking is very accurate. Customer service is fast and efficient.

Cons

It would be great if we could search all of our GPS in reports instead of being limited to a specific number.

Good company

Great company but need better cameras

Pros

I used the gos tracking only and it was great.

Cons

The camera wasnt 360 degrees as i was told

Stellar customer support

I'm a new user and had my first interaction with your customer service team this evening. [SENSITIVE CONTENT] went above and beyond to resolve my issue and help me get a report to a customer on time.

Pros

GPS TrackIt Cloud was easy to use, intuitive and stable.

Cons

I'm a new user and haven't found anything negative

P&CG reviews GPS Trackit

We started this relationship as an experiment to see how GPS tracking of vehicles could impact our operations as a construction company. The first 10 vehicles tracked eventually grew to 168 and is on its way to our full fleet of over 200 vehicles. The initial interest was in preparing State Mileage reports. That process went from a manual effort requiring 1 hour per truck per month for 30 vehicles to six clicks of the mouse to handle all vehicles for the month. That savings alone paid for the cost of the units. Then came ELDs and we had a very easy to implement solution. The GPS tracking units made the transition to Electronic Logs much easier and in 4 months start to finish we had moved from 100% paper logs to 100% electroinic logs. Definitely made a recent DOT audit much easier. I highly recommend GPS Trackit. Your fleet management life will be simplified and the data you can gather will help you make informed decisions with predictable results.

Pros

Easy to use and system is relatively easy to manage.

Cons

It appears to be managed on the West coast. They perform system maintenance at 3:00am local time which on the East coast is the start of our day. A bad time to degrade system performance.

A simple solution to ELD with no contracts, but lacks good quality tech support & customer service.

Pros

Simple installation, plug and play, no contracts which allows the ability to search for other options or at least wait until the bigger companies ie Feetmatics & Omnitracks remove their contracts.

Cons

Tech support is horrible. They always blame the user for errors. Equipment software needs to be updated frequently otherwise your driver will someone how find a way to place them in violation. The system has even send us a message to switch to paper logs on more then one occasion. There are times when the unit does not switch automatically to drive mode and the driver needs to manually do so, or vise versa. Mileage is sometimes not recorded automatically and in one occasion nothing at all from one state to the other. This is supposed to be done automatically by the system, yet the driver is at fault according to tech support. There is no accountability from their support system, their reply is always vague. Wait time to get a hold of someone is on average 20-45min wait. If you are in East Coast you must wait until they are open since they are in West Coast. If you are a 24Hr Company then you are screwed, they told us they are switching to a 24Hr Support in March but we still waiting on it. If you send an email or leave a voice message about an error or issue it will take about a day or two for someone to reply letting you know they are looking into it. Hope they fix this otherwise we jumping ship. Overall I'm disappointed in choosing this company and regretful to have put our company onboard one that doesn't have they stuff together.

Intouch

Overall a decent experience. Customer service has always been great if you have a dedicated rep. Service thru the app or by email can take several days or over a week to get a response. That’s not helpful at all.

Pros

Fairly easy to install and get up and running. Like that I can restrict or allow sections of the software for each user. The desktop software is much better than the mobile.

Cons

The mobile app is clunky to use. When scrolling thru the list of vehicles it often selects a vehicle when you mean to keep scrolling. Also when selecting a vehicle and then returning to the list you are brought back to the top of the list rather than where you left off.

Best GPS Software!

From the very beginning I have been impressed with this software and this company. Their customer service is incredible and very intentional in making sure the customer is satisfied. Would highly recommend to anyone!

Pros

GPS Trackit is incredibly easy to use, has one of the best customer support teams, and has so many awesome features that make tracking our fleet so much easier.

Cons

The only con is they aren't quite up to speed with GPS dash cams, as their pricing is far higher than other companies we've looked at. Wish that price wasn't so high so we could use that service.

The best purchase I have ever made for my business

Pros

I had a choice between fleet tracking software and I was introduced to Fleet Manager by GPSTrackit by a friend of mine who runs a business where he has a small fleet of vehicles. I decided to give it a try and I felt that I was given total control over knowing where my vehicles were, what they were doing along with fuel consumption which in turn saved me some money. Since the installation of this program, accidents have been cut down drastically since the drivers know that the management is monitoring them via fleet manager and I know at the end of the day I safely know where my vehicles are.

Cons

I do not have anything bad to say about this software. It just really completes everything that I have ever asked for in a fleet management program.

Great Product and Service

this has truly been a great investment for the company in order to be more efficient with our crews in the field. We are able to know where they are in an instant and are able to contact them if need be to detour them to an unexpected service call if we are already in the area.

Pros

knowing where each rig is located precisely and the accuracy of the vehicle placement is almost exact. Also being able to rerun a previous days routes has proven to be quite helpful as well. It also has helped keep our crews more accountable to their locations. Being able to see where a truck is and knowing its Approximate ETA to destinations.

Cons

took some time to learn the program, but once you have it figured out its pretty simple.

Excellent Product

First of all, I do not usually write reviews but I have to make an exception here because I would be doing the world a disservice if I don't let people know about the awesomeness of the people behind this amazing product. You may have the best product in the world but it means nothing if you don't have the best people supporting it. In my experience, I found a perfect combination. From the very first phone call to this company, the level of professionalism I experienced almost sounded too good to be true but I've come to realize that it is indeed consistently TRUE at all levels of my interactions. The explanation of the product was very clear and concise, my product arrived earlier than originally promised (++), and tech support was wonderful in helping me set it up after installation. I have regularly received phone calls inquiring about the product and (genuinely) seeking ways to enhance my experience. So far I've had nothing but great experience with this product.

Pros

It is very responsive and gives accurate and detailed information on the status of my truck at all times. It has in fact given me a peace of mind while saving me money from fraudulent drivers who falsify their records.

Cons

Please upgrade the phone app to be as detailed as the computer app since majority of the tracking is done on the cell phone.

GPSTrackit works great for our needs. We are so glad we finally found something that works for us!

We have tried at least 3 other systems that I can remember until GPSTrackit fell into our laps. It has been a positive experience and we have not had any problems since we got on board.

Pros

I like the ease of it. I get the info that I need when I need it. It's not over complicated.

Cons

The only con... is the West Coast base... we don't run into to many problems but when the one little glitch pops up it would be nice if we were all on the same time.

Track it review

10

Pros

Easy to maneuver through and to learn the site and what it has to offer

Cons

Sometimes ordering devices online is difficult and it goes to open a ticket for maintenance abs or the devices aren’t ordered. We the. Go through our rep who is always helpful