tracking ease and over all help with maintenance and mileage

i like that we can track each truck with ease from our phone and computers. also it is going to help accounting with keeping up with miles traveled and fuel used

a little difficult to grasp for start up i still have a lot to learn about setting up and the trainers go at a fast paced.

GPS Track-it was an easy choice to make. Once the units were installed, we were immediately able to track the location and speed of all our trucks. The website and app are very easy to use.

Easy to use software. The Geo-Fence feature is amazing. It lets us set up a custom area on the map that will trigger an alert when a truck has entered or left the area. This was extremely helpful to us since our staff could get notifications when our truck was in the area they should be. The speed monitoring was also a great feature since it shows how fast the trucks are going along with the posted speed limit for the street they are on.

I would like to see more functionality with the phone app. You can do a lot with the website, but the app is slightly limited. It still provides all the information we need at a glance, but making setting changes on the fly would be nice.

Simple installation, plug and play, no contracts which allows the ability to search for other options or at least wait until the bigger companies ie Feetmatics & Omnitracks remove their contracts.

Tech support is horrible. They always blame the user for errors. Equipment software needs to be updated frequently otherwise your driver will someone how find a way to place them in violation. The system has even send us a message to switch to paper logs on more then one occasion. There are times when the unit does not switch automatically to drive mode and the driver needs to manually do so, or vise versa. Mileage is sometimes not recorded automatically and in one occasion nothing at all from one state to the other. This is supposed to be done automatically by the system, yet the driver is at fault according to tech support. There is no accountability from their support system, their reply is always vague. Wait time to get a hold of someone is on average 20-45min wait. If you are in East Coast you must wait until they are open since they are in West Coast. If you are a 24Hr Company then you are screwed, they told us they are switching to a 24Hr Support in March but we still waiting on it. If you send an email or leave a voice message about an error or issue it will take about a day or two for someone to reply letting you know they are looking into it. Hope they fix this otherwise we jumping ship. Overall I'm disappointed in choosing this company and regretful to have put our company onboard one that doesn't have they stuff together.

From the very beginning I have been impressed with this software and this company. Their customer service is incredible and very intentional in making sure the customer is satisfied. Would highly recommend to anyone!

GPS Trackit is incredibly easy to use, has one of the best customer support teams, and has so many awesome features that make tracking our fleet so much easier.

The only con is they aren't quite up to speed with GPS dash cams, as their pricing is far higher than other companies we've looked at. Wish that price wasn't so high so we could use that service.

I had a choice between fleet tracking software and I was introduced to Fleet Manager by GPSTrackit by a friend of mine who runs a business where he has a small fleet of vehicles. I decided to give it a try and I felt that I was given total control over knowing where my vehicles were, what they were doing along with fuel consumption which in turn saved me some money. Since the installation of this program, accidents have been cut down drastically since the drivers know that the management is monitoring them via fleet manager and I know at the end of the day I safely know where my vehicles are.

I do not have anything bad to say about this software. It just really completes everything that I have ever asked for in a fleet management program.

this has truly been a great investment for the company in order to be more efficient with our crews in the field. We are able to know where they are in an instant and are able to contact them if need be to detour them to an unexpected service call if we are already in the area.

knowing where each rig is located precisely and the accuracy of the vehicle placement is almost exact. Also being able to rerun a previous days routes has proven to be quite helpful as well. It also has helped keep our crews more accountable to their locations. Being able to see where a truck is and knowing its Approximate ETA to destinations.

took some time to learn the program, but once you have it figured out its pretty simple.

We use fleet manager to keep track of our service technicians in the field when they are on the go. We love the ability to see where our service techs have been throughout the day so we can cross check against their billing information.

There aren’t many issues I have seen besides sometimes it can be a little difficult to read but it does work well.

We are able to tell if our technicians were lying on their time sheets and track them better.

It works great for our purposes. We have to track our service technicians work vans to ensure they are at the job they are supposed to be at and the options the software provides are endless.

It almost has TOO much! I don't need to use every feature it offers. But otherwise, nothing bad comes to mind.

Overall it had been good.

The ability to keep my employees honest about driving characteristics and location.

The alert features could be more user friendly.

Great

Ease of use and records keeping

Bugs. App tends to crash at times, and also tells me to revert to paper logs often.

We are a business that picks up jobs during the day and it is good to know where everyone is so we can see who may be closest to a job that might come up.

The general features are easy to understand. The maps are easy to read.

The GPS is not always correct as far as timing. It may show that someone is driving 10 miles away from the shop, and then they suddenly appear at the shop a minute later.

Very good. Response to concerns has taken more than a few days at times. Follow up to concerns good. Changes in staff over the last year has been noted along with process effects.

Reports are efficient and utilized. .

Transition to the Cloud version was very clunky, still have down time access. Navigation takes longer than the previous version.

We have been a customer of GPS TRACKIT since 2011. I still receive calls from them every once in a while checking up on us, making sure we are happy with the products, and asking what they could do to make my experience better. I received a call from Michelle Grace asking those very types of questions on 8/19. I had noticed a little while ago that on the android app when looking at groups, that it did not give the drivers name when you selected a vehicle from the map. I at the time was extremely busy so I didn't have much time to talk or to go over the issue. Michelle said that she would look into the issue and push to get the problem resolved as soon as possible. I received multiple calls and emails letting me know where she was in the process of fixing my concern. On 8/25 I woke up and my phone had updated the GPSTRACKIT app. I logged in and found that the issue was fixed. Just after 8am I received a call from Michelle, I was excited to tell her that it works. She was involved from beginning to end and was sincerely more concerned with the problem than I was. I look forward to future calls from Michelle. She was excellent to work with. Its rare these days to see an individual and a company to take customer service to such a high level. Thank you Michelle for all your help, the change is going to save me and others a considerable amount of time when we need to check on our techs on the go.

The fundamental tracking is perfect. What makes GPS Trackit so valuable to us are all of the features and functions. We are able to include our clients phone numbers right in the landmark titles so if we need to call a client the number is right there. The route creation and prioritization has greatly improved our efficiency. The service is stellar. Incredibly responsive...every time. We have asked for several enhancements over the years and every one has been implemented. One of the most valuable has to do with cost accounting. GPS Trackit now makes it possible to gather the hours spent at a client site for the driver AND all crew members so we can create a spreadsheet, merge that with the materials cost for that client and the pay rates and know exactly what it cost us on that day for that client...invaluable!!! We can now track our costs at the client level. The GPS Trackit product combined with the enhancements (which are all available to everyone) has given us an application that is tailored to our specific needs. GPS Trackit has helped us in many, many other ways from time reporting for payroll to alerting us to when our vehicles need maintenance or state inspections so we never miss. We keep all vehicle information, like the VINs right in the notes so it is easily available. Great, great product, stellar service and a true willingness to help clients...what more could you ask for???

we are very happy with the gps trackit system we have on all our units right know we have a ;ittle over 120 units that we use trackers on right now that we keep track of on a daily basis the customer service is very good and prompt with everything they do all the personal in sales are freindly and work with you with all your needs

software is very user friendly

Reporting is easy to use. Good value for units.

The frequency devices need to be updated or checked on. The OBD port is a tough spot on some trucks. The app still needs a lot of improvement in my opinion.

The system is very user friendly. The reports are great, and the tracking is very accurate. Customer service is fast and efficient.

It would be great if we could search all of our GPS in reports instead of being limited to a specific number.

Staff is very helpful and they always find a way to help us and work with our needs.

easy tracking and history look up.

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