customer service has be great.

tracking ease and over all help with maintenance and mileage

Pros

i like that we can track each truck with ease from our phone and computers. also it is going to help accounting with keeping up with miles traveled and fuel used

Cons

a little difficult to grasp for start up i still have a lot to learn about setting up and the trainers go at a fast paced.

Perfect for our small business!

GPS Track-it was an easy choice to make. Once the units were installed, we were immediately able to track the location and speed of all our trucks. The website and app are very easy to use.

Pros

Easy to use software. The Geo-Fence feature is amazing. It lets us set up a custom area on the map that will trigger an alert when a truck has entered or left the area. This was extremely helpful to us since our staff could get notifications when our truck was in the area they should be. The speed monitoring was also a great feature since it shows how fast the trucks are going along with the posted speed limit for the street they are on.

Cons

I would like to see more functionality with the phone app. You can do a lot with the website, but the app is slightly limited. It still provides all the information we need at a glance, but making setting changes on the fly would be nice.

A great device to increase efficiency of your drivers and reduce cost

I have been working with GPS Trackit for several years. As we have expanded our business, we have added more devices. The software is great to track/monitor your drivers. The real time data is a huge help in running our business. Dynamic scheduling of the drivers saves on labor costs. The customer support team is high touch and very helpful. My rep, Michelle Grace, is very proactive and supportive. She goes above and beyond to make sure we are always happy. I highly recommend the Company and their team!

Pros

real time data

Cons

nothing comes to mind

A simple solution to ELD with no contracts, but lacks good quality tech support & customer service.

Pros

Simple installation, plug and play, no contracts which allows the ability to search for other options or at least wait until the bigger companies ie Feetmatics & Omnitracks remove their contracts.

Cons

Tech support is horrible. They always blame the user for errors. Equipment software needs to be updated frequently otherwise your driver will someone how find a way to place them in violation. The system has even send us a message to switch to paper logs on more then one occasion. There are times when the unit does not switch automatically to drive mode and the driver needs to manually do so, or vise versa. Mileage is sometimes not recorded automatically and in one occasion nothing at all from one state to the other. This is supposed to be done automatically by the system, yet the driver is at fault according to tech support. There is no accountability from their support system, their reply is always vague. Wait time to get a hold of someone is on average 20-45min wait. If you are in East Coast you must wait until they are open since they are in West Coast. If you are a 24Hr Company then you are screwed, they told us they are switching to a 24Hr Support in March but we still waiting on it. If you send an email or leave a voice message about an error or issue it will take about a day or two for someone to reply letting you know they are looking into it. Hope they fix this otherwise we jumping ship. Overall I'm disappointed in choosing this company and regretful to have put our company onboard one that doesn't have they stuff together.

The best purchase I have ever made for my business

Pros

I had a choice between fleet tracking software and I was introduced to Fleet Manager by GPSTrackit by a friend of mine who runs a business where he has a small fleet of vehicles. I decided to give it a try and I felt that I was given total control over knowing where my vehicles were, what they were doing along with fuel consumption which in turn saved me some money. Since the installation of this program, accidents have been cut down drastically since the drivers know that the management is monitoring them via fleet manager and I know at the end of the day I safely know where my vehicles are.

Cons

I do not have anything bad to say about this software. It just really completes everything that I have ever asked for in a fleet management program.

Great Product and Service

this has truly been a great investment for the company in order to be more efficient with our crews in the field. We are able to know where they are in an instant and are able to contact them if need be to detour them to an unexpected service call if we are already in the area.

Pros

knowing where each rig is located precisely and the accuracy of the vehicle placement is almost exact. Also being able to rerun a previous days routes has proven to be quite helpful as well. It also has helped keep our crews more accountable to their locations. Being able to see where a truck is and knowing its Approximate ETA to destinations.

Cons

took some time to learn the program, but once you have it figured out its pretty simple.

Excellent Product

First of all, I do not usually write reviews but I have to make an exception here because I would be doing the world a disservice if I don't let people know about the awesomeness of the people behind this amazing product. You may have the best product in the world but it means nothing if you don't have the best people supporting it. In my experience, I found a perfect combination. From the very first phone call to this company, the level of professionalism I experienced almost sounded too good to be true but I've come to realize that it is indeed consistently TRUE at all levels of my interactions. The explanation of the product was very clear and concise, my product arrived earlier than originally promised (++), and tech support was wonderful in helping me set it up after installation. I have regularly received phone calls inquiring about the product and (genuinely) seeking ways to enhance my experience. So far I've had nothing but great experience with this product.

Pros

It is very responsive and gives accurate and detailed information on the status of my truck at all times. It has in fact given me a peace of mind while saving me money from fraudulent drivers who falsify their records.

Cons

Please upgrade the phone app to be as detailed as the computer app since majority of the tracking is done on the cell phone.

safer and more accountable

Adaptive, live and with the temperature monitoring very functional!

Pros

My favorite features are the easy to use apps. Out old fleet tracking software required a computer. But now if there is an issue after hours (when is there not right?) I have immediate live date to work with.

Cons

I noticed the GPS is not exact. I put an alert on a bar close tot he shop the guys sometimes stop at and I get an alert every time the guys drive by the feeder road next to it. It may be I just need to tweek the settings I'm sure but really that is the only con I could even mention. very happy

Works Great

Pros

If you need to keep accountability of your fleet this is what you need.

Cons

Learning how to use this product can be a chore.

We use it to keep track of service technicians

We are able to tell if our technicians were lying on their time sheets and track them better.

Pros

It works great for our purposes. We have to track our service technicians work vans to ensure they are at the job they are supposed to be at and the options the software provides are endless.

Cons

It almost has TOO much! I don't need to use every feature it offers. But otherwise, nothing bad comes to mind.

P&CG reviews GPS Trackit

We started this relationship as an experiment to see how GPS tracking of vehicles could impact our operations as a construction company. The first 10 vehicles tracked eventually grew to 168 and is on its way to our full fleet of over 200 vehicles. The initial interest was in preparing State Mileage reports. That process went from a manual effort requiring 1 hour per truck per month for 30 vehicles to six clicks of the mouse to handle all vehicles for the month. That savings alone paid for the cost of the units. Then came ELDs and we had a very easy to implement solution. The GPS tracking units made the transition to Electronic Logs much easier and in 4 months start to finish we had moved from 100% paper logs to 100% electroinic logs. Definitely made a recent DOT audit much easier. I highly recommend GPS Trackit. Your fleet management life will be simplified and the data you can gather will help you make informed decisions with predictable results.

Pros

Easy to use and system is relatively easy to manage.

Cons

It appears to be managed on the West coast. They perform system maintenance at 3:00am local time which on the East coast is the start of our day. A bad time to degrade system performance.

GPSTrackit works great for our needs. We are so glad we finally found something that works for us!

We have tried at least 3 other systems that I can remember until GPSTrackit fell into our laps. It has been a positive experience and we have not had any problems since we got on board.

Pros

I like the ease of it. I get the info that I need when I need it. It's not over complicated.

Cons

The only con... is the West Coast base... we don't run into to many problems but when the one little glitch pops up it would be nice if we were all on the same time.

The Great GPS Staff

Aero has just been reassigned a new team to work with at GPS, and I am very happy with the customer service that I have received from the whole team. Tabitha, informed me that she is new, and she is doing an awsome job! I do miss Celeste and Melissa, but due to the circumstances, I understand the change. I have never had a complaint with any of your employees. Keep up thr great work!

Pros

User Friendly

Cons

Trailer tracking catching up to the tractors, but I do understand the delay.

Customer Service like no other

We have been a customer of GPS TRACKIT since 2011. I still receive calls from them every once in a while checking up on us, making sure we are happy with the products, and asking what they could do to make my experience better. I received a call from Michelle Grace asking those very types of questions on 8/19. I had noticed a little while ago that on the android app when looking at groups, that it did not give the drivers name when you selected a vehicle from the map. I at the time was extremely busy so I didn't have much time to talk or to go over the issue. Michelle said that she would look into the issue and push to get the problem resolved as soon as possible. I received multiple calls and emails letting me know where she was in the process of fixing my concern. On 8/25 I woke up and my phone had updated the GPSTRACKIT app. I logged in and found that the issue was fixed. Just after 8am I received a call from Michelle, I was excited to tell her that it works. She was involved from beginning to end and was sincerely more concerned with the problem than I was. I look forward to future calls from Michelle. She was excellent to work with. Its rare these days to see an individual and a company to take customer service to such a high level. Thank you Michelle for all your help, the change is going to save me and others a considerable amount of time when we need to check on our techs on the go.

Great Way to Keep Track Of Equipment

We used to keep track of our equipment's location on paper. This was ok when we only had 10-15 pieces to keep track of. Now we have almost 200 pieces of equipment and it would be nearly impossible to keep track of it without GpsTrackit. Our equipment moves around 24/7/365.

Pros

Easy to use and customize to our needs.

Cons

Every once in a great while, the site is slow to load, but usually doesn't last long. The mobile app could be more fluid and user friendly.

PRECISELY what we need!!!

The fundamental tracking is perfect. What makes GPS Trackit so valuable to us are all of the features and functions. We are able to include our clients phone numbers right in the landmark titles so if we need to call a client the number is right there. The route creation and prioritization has greatly improved our efficiency. The service is stellar. Incredibly responsive...every time. We have asked for several enhancements over the years and every one has been implemented. One of the most valuable has to do with cost accounting. GPS Trackit now makes it possible to gather the hours spent at a client site for the driver AND all crew members so we can create a spreadsheet, merge that with the materials cost for that client and the pay rates and know exactly what it cost us on that day for that client...invaluable!!! We can now track our costs at the client level. The GPS Trackit product combined with the enhancements (which are all available to everyone) has given us an application that is tailored to our specific needs. GPS Trackit has helped us in many, many other ways from time reporting for payroll to alerting us to when our vehicles need maintenance or state inspections so we never miss. We keep all vehicle information, like the VINs right in the notes so it is easily available. Great, great product, stellar service and a true willingness to help clients...what more could you ask for???

Facility Solutions Group

Product has worked well for us. Customer service from Celeste has been excellent. We have had a few issues with billing, but they have worked to resolve them. Right now we are in the middle of the 2G to 4G device swap. Celeste has been very organized in putting this together and tracking the progress.

very happy with gps trackit

we are very happy with the gps trackit system we have on all our units right know we have a ;ittle over 120 units that we use trackers on right now that we keep track of on a daily basis the customer service is very good and prompt with everything they do all the personal in sales are freindly and work with you with all your needs

Pros

software is very user friendly

Best GPS Software on the Market Today!

The software is easy to use, easy to navigate, and has everything you could need for your fleet and then some! My Fleet utilizes the E-Log side of things, and during a recent routine audit by California Highway Patrol of our drivers' logs, the Officer couldn't have been more pleased. Their support team is attentive and quick to locate any issues, and their training staff is through and patient with "Non-tech savoy" drivers. If you haven't given them a try, I strongly recommend you do, you won't regret it!

Pros

Ease of use Attentive support staff Multiple options that can be tailored to any fleet.

Larry Methvin Installation, Review

I've looked into a few other competitors and even did a trial run with their product and nothing I have seen can match the quality of the software, the customer service and tech. support.

Pros

Its all very easy to understand.

Cons

Limited simultaneous reports can be run.

great product

awesome product really helps us stay on top of our fleet helps with routing and tracking our drivers and trucks as well as maintenance.

Pros

tracking routes,oil changes and all other time sensetive issues

Cons

none at this time

New Fleet Tech

The way of the future. A must have with large fleets.

Pros

ability to keep track of our fleet monitor the fuel consumption and other expenses know where our guys are at even when they can't call in

Cons

getting all the drivers to use it at all times

Lijia Velazques

Great follow up by Lijia Velazques on providing the support needed. She was very thorough explaining the information required as well some of the other functions the system can offer and we could use in our operation.

Pros

It's pretyy complete end versatile. Can generate report.

Cons

Not much in regards to Cons., unfortunately not

No complaints

Staff is very helpful and they always find a way to help us and work with our needs.

Pros

easy tracking and history look up.

Cons

relapse time.

Gps is a must

Managing a lot of trucks and drivers is a big job. GPStrackit makes it easier to trust and verify. It is good software for the management of trucks and drivers.

Pros

Easy, accurate

Cons

I always wish everything were less expensive.

Great product and great customer service

I was referred to GPSTrackit.com by our business rep at T-Mobile. He assured me that this was a reliable company to use for our vehicle fleet management. On the occasion that I have reached out to technical support or customer service for a question or an issue, I have found them to be very attentive and responsive to my concerns or questions. My most recent contact with the customer service team connected me with Tabitha T, who very professionally handled my call and was able to adjust my unit reporting intervals, per my request.

Pros

They offer free one-on-one training of the software and features, and the user interface is very simple and easy to use. All the people who I have been in contact with at this company have been extremely friendly and helpful. A pleasure to work with!

Cons

Not too much to dislike!

Great fleet GPS service

We have been using Fleet Manager for years. The Product works well and is accurate and easy to use. The support is top-notch and they resolve any issues quickly and thoroughly. Highly recommend their services.

Melissa Jo is awesome!!!

Melissa Jo was very helpful and quickly responded to any and all questions and request. She has a nice upbeat, can do attitude. A pleasure to work with.

Pros

It's easy to use.

Cons

I have no complaints.

GPS Trackit

I absolutely love this program. We have used several programs in the past for our patrol drivers, and GPS Trackit really shines. Our Customer Services representative really goes above and beyond to make sure we are quickly taken care of.

Tracking at its finest

Pros

We use fleet manager to keep track of our service technicians in the field when they are on the go. We love the ability to see where our service techs have been throughout the day so we can cross check against their billing information.

Cons

There arent many issues I have seen besides sometimes it can be a little difficult to read but it does work well.

Great All Around

The system is very easy to use and set up. Install is a simple 3 wire setup and the user interface is very user-friendly. When speaking with Tech support they are very knowledgeable about the product. Thanks for all of your help GPSTrackit.

Pros

The ease of use, very user-friendly.

Celeste Bermudez, Sales and Service Rep

Celeste Bermudez is one of the many salespersons we deal with @ GPS Trackit. We always have great support from her and your team and we thank you for all you do for us and our customers we share.

Pros

Software is easy to use and share with our customers when needed.

Cons

I can not think of any Cons, your support team always finds a solution.

Using Fleet Manager will help your company run more efficiently

Fleet Manager helps us keep our trucks moving from job to job more efficiently. We are able to monitor the routes we have established for the day and when everything is completed we use multiple reports to track our drive time, idle time, and fuel. Fleet Manager really just helps simply all the information a person needs to know things afe running efficiently.

Great software with a lot of options no matter your fleet size

Pros

The setup was nice and easy from the start. The user interface is easy to read and navigate. The different options, even though we do not use them all, are great for future use. The different reports are great for our business. Saves a lot of time at the end of the week.

Cons

Price was a bit high but you get what you pay for. A bit more customized options would be nice to add in your own fields as well.

Customer Service

My customer service representative Michelle was simply outstanding! Her willingness to get our account in order was second to none. It has been a pleasure working with her and I would highly recommend this company to anyone.

Pros

Ease of use

Cons

none

Simple to use peace of mind

Quick and easy to set up. Incredible customer support from sales through training. Where do you find these people? (I'm stealing them!) I wish I had the option of skipping the login from my phone. The phone won't open without my fingerprint or password. This information doesn't need more security than that in my case.

Pros

Ease of use

Cons

I wish I didn't have to log in from my phone. I wish there was the option not to require a login from my phone.

Reviews101

This product works well for what we need it to do.........................................................................................................

Tracks as Described

Pros

I enjoy that we can keep track of our entire fleet of vehicles in one place

Cons

I have issues with the website consistently. Whether it's user error, website error, or internet error, I'm unsure.

Needed help on some vital issues!

Hi and Good morning, I just want to say thanks to all of the staff that has assisted me in the last couple of years. Krystal Willis, Dave Tirado, Michelle Grace and others I am sure. I would call with an issue and your folks would work with me until my problem was corrected, solved or was being worked on. Thank you! I have been looking in my area for months to get a GPS installer to re install a unit or 2. I have issues because it seems that my company vehicle was installed incorrectly. I was at my wits end when your folks pointed me in the direction of Araceli Solorzano. She is an awesome customer rep! thanks for all her hard work in helping me find someone to work on this vehicle. It looks bad that all the rest of the GPS's are working fine but folks cant see or find me when I am out driving. I could find no one in my area and in a day she found me a reputable store who's installed would work on my vehicle to get this all corrected next week. Thanks so much for all of their hard work in my behalf!! it is much appreciated!

Upgraded GPS Units to 4G

Only have it in half of my vehicles so far. So far no problems. It's working fine. I am not sure when I started with your company, it's been several year (question below) but I figured you have that information. Great company, great support. This goes a long way in keeping me with the company. I have always gotten the best service and help when I need it. You even worked with me to keep your service when I thought I may have to cancel it. I personally really appreciate that.

Good Experience with Fleet Manager System

The overall idea of the Fleet Manager System is great. Pros: - Track where company vehicles are, where they have been, and for how long they were at specific locations. - Track mileage and speed Cons: - Systems do not always update in real time. - Pulling individual vehicle reports is tricky- sometimes when you select the report you wish to pull, it comes back with a message along the lines of: "No data available at this time" when the vehicle has been out all day. Overall, once the bugs are fixed, it will be a great system with 5 stars all across the board. For now, it does its job and customer service is knowledgable and very helpful.

Good tracking system

We have been using GPS Track-it for a few years and have found no real issues with this system. We have found it very useful when our technicians are unable to find the job address.

Pros

The accuracy of the location information

Cons

Wish making routes was easier. Making a spreadsheet is the fastest way. Bing maps is faster.

Time/Money Savings

This software is so helpful!!. We have used it in so different circumstances. The one that have saved us the most is checking our crew's time sheets against the truck's GPS' through a "timesheet" report. One time we were accused that we did not go to a project and our client was not going to pay us because we were not able to access the property, although we provided them with prove (detailed report per GPS Track it) and it saved us not only a field mobilization, but the trust factor with one of our top 20 clients. Also, due to the beautiful Southern California traffic, we are constantly fighting to get to our projects at a particular time, so when we are running late, I provide to our clients with an ETA. Just by making a courtesy call, it has saved us a lot of projects and the communication has improved dramatically.

Customer Service is Tops

I recently had to order an adapter to convert a JBUS tracker to an OBDII application. I called customer support and spoke to her. She was very helpful and responsive and sent me the correct adapter as well as following up with me later to verify that I had everything else I needed for install. I have used GPSTrackit units for a number of months now and am very pleased. Thank You to all at GPSTrackit. I will be ordering more units shortly - and I hope she answers the phone as I know she will take care of me.

Pros

Easy to navigate and provides all the info that I am looking for.

Cons

Exact vehicle location can be a little slow in updating.

ASA Review

Great Customer service, with days of our initial inquiry we had product delivered and support has been great.

Pros

The ability to have as many user as needed.

Cons

It took a long time to get the IPad program set.

The best service out there

From the moment I made contact I've had nothing but pleasant experiences. Our sales person (Adam T.) was very patient with my busy schedule and guided me to what I needed. Even with a few glitches on my end they were able to fix my problems quickly and efficiently. Our customer service rep (Tabitha T.) has been patient, professional and super courteous every step of the way. By far this is one of the best companies out there. If you're looking for excellent customer service this is it!

Pros

It's user friendly. I haven't even had time to set up our tutorial yet and I'm already extremely happy with the system.

Cons

Nothing yet

Lijia was the best, I learned so much about the amazing features!

Exceeds my expectation every time. This GPS track it has everything you'll ever need. Just go buy it!

Pros

Everything and they are trying to add new features and reports all the time.

Cons

none

Still learning

Melissa Celeste Jeff and Andrew were very helpful. I think it would be of help to give the customer a booklet when receiving gps systems to explain how to operate programs.

New Iphone app

We have had great luck with GPS Trackit, good tool. However, since the recent update to the Iphone app there have been several problems that have come up, which need to be fixed. 1) For some reason, now u have to log in each and every time. 2) Vehicles no longer listed in numerical order 3) Vehicle history shows 0 MPH 4) used to have color coding for driving, stopped, etc, does not now 5)Kicks us off program sometime 6)If u check a vehicle history, unless u close completely out of program, that particular vehicle's history stays on, u cannot check another

Ease of mind

This service has saved me money and time. Since the crew knows that they are being tracked they don't make unnecessary pit stop while going to a job site. If a customer calls asking how long before the crew gets to their home, I can easily look it up and let them know. During emergency time, when we are helping more then one customer with a water loss from city wide flooding, we are able to see what time the crew got to the first site and give the next customer a better idea of when the crew is going to be able to start with their home. It gives me and the customer a peace of mind in a difficult situation without calling the crew and taking them away from their current task. This has definitely been the best equipment and service for our business and our needs!