All GPS Trackit Reviews

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Bobby

Verified reviewer

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

customer service has be great.

tracking ease and over all help with maintenance and mileage

PROS

i like that we can track each truck with ease from our phone and computers. also it is going to help accounting with keeping up with miles traveled and fuel used

CONS

a little difficult to grasp for start up i still have a lot to learn about setting up and the trainers go at a fast paced.

Vendor Response

Thanks so much for the review, Bobby! We¿re thrilled to hear that our software is improving your fleet management experience¿please let us know if you end up seeing that difference in your accounting operations! If you ever require any assistance, please feel free to reach out anytime at (866) 320-5810.

Replied July 2018

Wes

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

Perfect for our small business!

GPS Track-it was an easy choice to make. Once the units were installed, we were immediately able to track the location and speed of all our trucks. The website and app are very easy to use.

PROS

Easy to use software. The Geo-Fence feature is amazing. It lets us set up a custom area on the map that will trigger an alert when a truck has entered or left the area. This was extremely helpful to us since our staff could get notifications when our truck was in the area they should be. The speed monitoring was also a great feature since it shows how fast the trucks are going along with the posted speed limit for the street they are on.

CONS

I would like to see more functionality with the phone app. You can do a lot with the website, but the app is slightly limited. It still provides all the information we need at a glance, but making setting changes on the fly would be nice.

Vendor Response

Thanks Wes for the review! We appreciate it! We work hard to give you information that is beneficial to running a successful fleet.

Replied July 2016

Xavier

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2018

A simple solution to ELD with no contracts, but lacks good quality tech support & customer service.

PROS

Simple installation, plug and play, no contracts which allows the ability to search for other options or at least wait until the bigger companies ie Feetmatics & Omnitracks remove their contracts.

CONS

Tech support is horrible. They always blame the user for errors. Equipment software needs to be updated frequently otherwise your driver will someone how find a way to place them in violation. The system has even send us a message to switch to paper logs on more then one occasion. There are times when the unit does not switch automatically to drive mode and the driver needs to manually do so, or vise versa. Mileage is sometimes not recorded automatically and in one occasion nothing at all from one state to the other. This is supposed to be done automatically by the system, yet the driver is at fault according to tech support. There is no accountability from their support system, their reply is always vague. Wait time to get a hold of someone is on average 20-45min wait. If you are in East Coast you must wait until they are open since they are in West Coast. If you are a 24Hr Company then you are screwed, they told us they are switching to a 24Hr Support in March but we still waiting on it. If you send an email or leave a voice message about an error or issue it will take about a day or two for someone to reply letting you know they are looking into it. Hope they fix this otherwise we jumping ship. Overall I'm disappointed in choosing this company and regretful to have put our company onboard one that doesn't have they stuff together.

Vendor Response

Hi Xavier, Please allow us to express our apologies for the inconvenience you have experienced. While the FMCSA is responsible for enforcing the ELD mandate, it¿s up to drivers and providers to navigate the many complicated aspects of the ELD rule. The wait times you describe reflect this¿with so many drivers needing ELD support, our phones have been busy as of late! To combat this and provide the best customer experience possible, we are actively augmenting our Tech Support team to meet the needs of our users¿especially those affected by the ELD Mandate. We are on schedule to have this support available 24/7! Many of our ELD users have found our ELD Video Library to be very helpful! We update it regularly to stay current with FMCSA regulations and, by popular demand, have recently added Spanish subtitles to all our videos: http://bit.ly/2p9LGHG Our Director of Customer Service will be reaching out to you to discuss how we can ensure a better experience moving forward.

Replied March 2018

Elizabeth

Consumer Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Best GPS Software!

From the very beginning I have been impressed with this software and this company. Their customer service is incredible and very intentional in making sure the customer is satisfied. Would highly recommend to anyone!

PROS

GPS Trackit is incredibly easy to use, has one of the best customer support teams, and has so many awesome features that make tracking our fleet so much easier.

CONS

The only con is they aren't quite up to speed with GPS dash cams, as their pricing is far higher than other companies we've looked at. Wish that price wasn't so high so we could use that service.

Reasons for switching to GPS Trackit

Their software was much more expensive and far less functional.

Peter

Fishery, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

The best purchase I have ever made for my business

PROS

I had a choice between fleet tracking software and I was introduced to Fleet Manager by GPSTrackit by a friend of mine who runs a business where he has a small fleet of vehicles. I decided to give it a try and I felt that I was given total control over knowing where my vehicles were, what they were doing along with fuel consumption which in turn saved me some money. Since the installation of this program, accidents have been cut down drastically since the drivers know that the management is monitoring them via fleet manager and I know at the end of the day I safely know where my vehicles are.

CONS

I do not have anything bad to say about this software. It just really completes everything that I have ever asked for in a fleet management program.

Vendor Response

Thank you, Peter! We are so pleased to hear about the success you¿ve had with our software! We hope to continue to equip you with tools that provide proactive information and save you money.

Replied February 2019

Randy

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2016

Great Product and Service

this has truly been a great investment for the company in order to be more efficient with our crews in the field. We are able to know where they are in an instant and are able to contact them if need be to detour them to an unexpected service call if we are already in the area.

PROS

knowing where each rig is located precisely and the accuracy of the vehicle placement is almost exact. Also being able to rerun a previous days routes has proven to be quite helpful as well. It also has helped keep our crews more accountable to their locations. Being able to see where a truck is and knowing its Approximate ETA to destinations.

CONS

took some time to learn the program, but once you have it figured out its pretty simple.

Vendor Response

We are glad that the product has been helpful to you and your company. We hope to continue to provide you with reports that provide proactive information.

Replied August 2016

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed January 2019

Tracking at its finest

PROS

We use fleet manager to keep track of our service technicians in the field when they are on the go. We love the ability to see where our service techs have been throughout the day so we can cross check against their billing information.

CONS

There aren’t many issues I have seen besides sometimes it can be a little difficult to read but it does work well.

Vendor Response

Thank you for the feedback! We are so glad to have the opportunity to help you keep track of your fleet and streamline your business.

Replied January 2019

Anonymous

11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

We use it to keep track of service technicians

We are able to tell if our technicians were lying on their time sheets and track them better.

PROS

It works great for our purposes. We have to track our service technicians work vans to ensure they are at the job they are supposed to be at and the options the software provides are endless.

CONS

It almost has TOO much! I don't need to use every feature it offers. But otherwise, nothing bad comes to mind.

Tommy

Business Supplies and Equipment, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed February 2023

Good product

Overall it had been good.

PROS

The ability to keep my employees honest about driving characteristics and location.

CONS

The alert features could be more user friendly.

Vendor Response

Hi Tommy, We appreciate you taking the time to leave us a review here on Capterra. We're really glad you find value in our product. Our team is consistently making improvements to features in the platform thanks to feedback like yours. We'd love to connect with you and discuss the alerts feature and how it currently works and see how we can improve. Let us know the best way to contact you. Thanks, GPS Trackit Customer Service

Replied March 2023

Michael

Transportation/Trucking/Railroad, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Review

Great

PROS

Ease of use and records keeping

CONS

Bugs. App tends to crash at times, and also tells me to revert to paper logs often.

Reason for choosing GPS Trackit

First product on the list

Vendor Response

Hi Michael, Thank you for your 10* review of GPS Trackit. We've upgraded our ELD solution and are confident you'll have a better experience with the app going forward. Feel free to contact us at any time if you have questions. Regards, GPS Trackit Customer Support

Replied March 2023

Keith

Building Materials, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

GPS Trackit

We are a business that picks up jobs during the day and it is good to know where everyone is so we can see who may be closest to a job that might come up.

PROS

The general features are easy to understand. The maps are easy to read.

CONS

The GPS is not always correct as far as timing. It may show that someone is driving 10 miles away from the shop, and then they suddenly appear at the shop a minute later.

Reason for choosing GPS Trackit

Price

Vendor Response

Thanks for the great review Keith. Please contact our support team at 1(866)320-5810, so we can assist you with the timing issue you mentioned. Thanks, GPS Trackit Support

Replied November 2022

Brad

Machinery, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2021

Review

Very good. Response to concerns has taken more than a few days at times. Follow up to concerns good. Changes in staff over the last year has been noted along with process effects.

PROS

Reports are efficient and utilized. .

CONS

Transition to the Cloud version was very clunky, still have down time access. Navigation takes longer than the previous version.

Reason for choosing GPS Trackit

At the time, support, hardware and software costs were viable.

David

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed August 2014

Customer Service like no other

We have been a customer of GPS TRACKIT since 2011. I still receive calls from them every once in a while checking up on us, making sure we are happy with the products, and asking what they could do to make my experience better. I received a call from Michelle Grace asking those very types of questions on 8/19. I had noticed a little while ago that on the android app when looking at groups, that it did not give the drivers name when you selected a vehicle from the map. I at the time was extremely busy so I didn't have much time to talk or to go over the issue. Michelle said that she would look into the issue and push to get the problem resolved as soon as possible. I received multiple calls and emails letting me know where she was in the process of fixing my concern. On 8/25 I woke up and my phone had updated the GPSTRACKIT app. I logged in and found that the issue was fixed. Just after 8am I received a call from Michelle, I was excited to tell her that it works. She was involved from beginning to end and was sincerely more concerned with the problem than I was. I look forward to future calls from Michelle. She was excellent to work with. Its rare these days to see an individual and a company to take customer service to such a high level. Thank you Michelle for all your help, the change is going to save me and others a considerable amount of time when we need to check on our techs on the go.

Vendor Response

Thanks for your recap David! We appreciate it. One of the main reasons we are so successful is that we do take our clients feedback, concerns and requests to heart. Hence, your suggested fix... the driver's name now on the selected vehicle from the map.

Replied December 2014

Lucinda

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed June 2016

PRECISELY what we need!!!

The fundamental tracking is perfect. What makes GPS Trackit so valuable to us are all of the features and functions. We are able to include our clients phone numbers right in the landmark titles so if we need to call a client the number is right there. The route creation and prioritization has greatly improved our efficiency. The service is stellar. Incredibly responsive...every time. We have asked for several enhancements over the years and every one has been implemented. One of the most valuable has to do with cost accounting. GPS Trackit now makes it possible to gather the hours spent at a client site for the driver AND all crew members so we can create a spreadsheet, merge that with the materials cost for that client and the pay rates and know exactly what it cost us on that day for that client...invaluable!!! We can now track our costs at the client level. The GPS Trackit product combined with the enhancements (which are all available to everyone) has given us an application that is tailored to our specific needs. GPS Trackit has helped us in many, many other ways from time reporting for payroll to alerting us to when our vehicles need maintenance or state inspections so we never miss. We keep all vehicle information, like the VINs right in the notes so it is easily available. Great, great product, stellar service and a true willingness to help clients...what more could you ask for???

Vendor Response

Thanks Lucinda for the kind review and five star rating! We appreciate your business and are so happy to hear how invaluable our software has been to your company.

Replied June 2016

jeff

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

very happy with gps trackit

we are very happy with the gps trackit system we have on all our units right know we have a ;ittle over 120 units that we use trackers on right now that we keep track of on a daily basis the customer service is very good and prompt with everything they do all the personal in sales are freindly and work with you with all your needs

PROS

software is very user friendly

Vendor Response

Thanks Jeff! We appreciate your business and are happy to hear that your customer experience has been great.

Replied June 2016

MaryAnn

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Good reporting for the money.

PROS

Reporting is easy to use. Good value for units.

CONS

The frequency devices need to be updated or checked on. The OBD port is a tough spot on some trucks. The app still needs a lot of improvement in my opinion.

Reason for choosing GPS Trackit

pricing

Reasons for switching to GPS Trackit

too costly and long contract terms

Pamela

Utilities, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Great Product!

PROS

The system is very user friendly. The reports are great, and the tracking is very accurate. Customer service is fast and efficient.

CONS

It would be great if we could search all of our GPS in reports instead of being limited to a specific number.

Olivia

Import and Export, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

No complaints

Staff is very helpful and they always find a way to help us and work with our needs.

PROS

easy tracking and history look up.

CONS

relapse time.

Vendor Response

Thanks for the review Lara. Our main goal is help save you time, money, and stress. :) And we will have someone from customer service contacting you shortly to see what we can do about that relapse time.

Replied June 2016

Loretta

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY