tracking ease and over all help with maintenance and mileage

i like that we can track each truck with ease from our phone and computers. also it is going to help accounting with keeping up with miles traveled and fuel used

a little difficult to grasp for start up i still have a lot to learn about setting up and the trainers go at a fast paced.

cant find what forms/info i need. the website was completely changes and now i cant find what i need.

changing the website didnt help anyone. everything is so hard to find now.

Simple installation, plug and play, no contracts which allows the ability to search for other options or at least wait until the bigger companies ie Feetmatics & Omnitracks remove their contracts.

Tech support is horrible. They always blame the user for errors. Equipment software needs to be updated frequently otherwise your driver will someone how find a way to place them in violation. The system has even send us a message to switch to paper logs on more then one occasion. There are times when the unit does not switch automatically to drive mode and the driver needs to manually do so, or vise versa. Mileage is sometimes not recorded automatically and in one occasion nothing at all from one state to the other. This is supposed to be done automatically by the system, yet the driver is at fault according to tech support. There is no accountability from their support system, their reply is always vague. Wait time to get a hold of someone is on average 20-45min wait. If you are in East Coast you must wait until they are open since they are in West Coast. If you are a 24Hr Company then you are screwed, they told us they are switching to a 24Hr Support in March but we still waiting on it. If you send an email or leave a voice message about an error or issue it will take about a day or two for someone to reply letting you know they are looking into it. Hope they fix this otherwise we jumping ship. Overall I'm disappointed in choosing this company and regretful to have put our company onboard one that doesn't have they stuff together.

GPS Trackit is a great platform to help manage large or small fleets. The website and app are easy to use and very user-friendly. Install of the units is a breeze. 10/10 would recommend this company for all of your GPS needs.

We do not have any cons to this product.

I can see where our vehicles thru out the day.

I cannot find anything. I have had good luck using GPS Trakit.

The customer service is awesome and so helpful. When I was looking to set up a GPS and cameras in our company trucks they were the most helpful company to deal with, also not pushy.

There isn't anything we can company about.

Highly recommend to others; would like the video camera to be more affordable to incorporate within our company

The user friendly experience to manage fleet

Frequent offline notification alerts when there is no activity on any of our fleet

Definitely like using the tracker. Use it to verify time on jobs as well.

Works great for dispatching. Have it pulled up each day and when I get a service call I can see where the closest person is.

Cant think of any at this time. All good

I like that you are able to pull docs and information

I dont like that the website was changed and now its hard to find what i need

If you need to keep accountability of your fleet this is what you need.

Learning how to use this product can be a chore.

It meets our needs for a fairly reasonable cost.

Not always working in real time. We need to know where our trucks are and sometimes there is a lab.

My overall experience has been great. It showing me the things I'm looking for and a good guild to what is going on with each driver.

I use the GPS for all my scheduling and tracking my miles. Also let me view my associates driving habits.

When I got the new GPS, noy much training came with it.

GPS Track-it was an easy choice to make. Once the units were installed, we were immediately able to track the location and speed of all our trucks. The website and app are very easy to use.

Easy to use software. The Geo-Fence feature is amazing. It lets us set up a custom area on the map that will trigger an alert when a truck has entered or left the area. This was extremely helpful to us since our staff could get notifications when our truck was in the area they should be. The speed monitoring was also a great feature since it shows how fast the trucks are going along with the posted speed limit for the street they are on.

I would like to see more functionality with the phone app. You can do a lot with the website, but the app is slightly limited. It still provides all the information we need at a glance, but making setting changes on the fly would be nice.

It has been good, really no complaints

I like that it is easy to locate and track Employees

Sometimes the App on the computer doesn't update the location unless I refresh the page, then I have to set everything up again on it as I want it.

mapping and land mark features, gps tracking of vehicles showing of status ecm

eld not having a recap dash board showing a drivers last 8 days

Customer support is great!

Having the GPS tracking on our service vehicles helps our office with billing.

When the system goes down, it does take a little while to become fully functionally again.

From the very beginning I have been impressed with this software and this company. Their customer service is incredible and very intentional in making sure the customer is satisfied. Would highly recommend to anyone!

GPS Trackit is incredibly easy to use, has one of the best customer support teams, and has so many awesome features that make tracking our fleet so much easier.

The only con is they aren't quite up to speed with GPS dash cams, as their pricing is far higher than other companies we've looked at. Wish that price wasn't so high so we could use that service.

We can keep up with where our trucks and drivers are.

The website changes our tags after we fix them every time.

First of all, I do not usually write reviews but I have to make an exception here because I would be doing the world a disservice if I don't let people know about the awesomeness of the people behind this amazing product. You may have the best product in the world but it means nothing if you don't have the best people supporting it. In my experience, I found a perfect combination. From the very first phone call to this company, the level of professionalism I experienced almost sounded too good to be true but I've come to realize that it is indeed consistently TRUE at all levels of my interactions. The explanation of the product was very clear and concise, my product arrived earlier than originally promised (++), and tech support was wonderful in helping me set it up after installation. I have regularly received phone calls inquiring about the product and (genuinely) seeking ways to enhance my experience. So far I've had nothing but great experience with this product.

It is very responsive and gives accurate and detailed information on the status of my truck at all times. It has in fact given me a peace of mind while saving me money from fraudulent drivers who falsify their records.

Please upgrade the phone app to be as detailed as the computer app since majority of the tracking is done on the cell phone.

I have been working with GPS Trackit for several years. As we have expanded our business, we have added more devices. The software is great to track/monitor your drivers. The real time data is a huge help in running our business. Dynamic scheduling of the drivers saves on labor costs. The customer support team is high touch and very helpful. My rep, Michelle Grace, is very proactive and supportive. She goes above and beyond to make sure we are always happy. I highly recommend the Company and their team!

real time data

nothing comes to mind

We have tried at least 3 other systems that I can remember until GPSTrackit fell into our laps. It has been a positive experience and we have not had any problems since we got on board.

I like the ease of it. I get the info that I need when I need it. It's not over complicated.

The only con... is the West Coast base... we don't run into to many problems but when the one little glitch pops up it would be nice if we were all on the same time.

Aero has just been reassigned a new team to work with at GPS, and I am very happy with the customer service that I have received from the whole team. Tabitha, informed me that she is new, and she is doing an awsome job! I do miss Celeste and Melissa, but due to the circumstances, I understand the change. I have never had a complaint with any of your employees. Keep up thr great work!

User Friendly

Trailer tracking catching up to the tractors, but I do understand the delay.

A business problem we have solved is the ability to efficiently route our trucks on their daily routes.

The most important feature is the ability to track our trucks.

The least liked aspect of the hardware was the inability to use it with a 2001 Isuzu NPR truck. We eventually got it to work with that truck. The least liked aspect of the software is that sometimes, and it's rare, it's quits tracking a truck.

The ease of the application and functions

No explanation when updates are implemented by customer service.