All Fleetio Reviews
1-25 of 180 Reviews
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Lisa
11 - 50 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed June 2021
Superior Customer Service!
Chris
Verified reviewer
Construction, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Future Proof Maintenance
The team is exceptionally helpful, and often reaches out if there's any part of the tool that could be used better to maximize your investment. There is a steady release of features that are heavily customer-driven which keeps the tool modern and convenient to use. I love working with the team and reading their blogs that provide valuable industry trends, and shows that they are always forward thinking.
PROSFleetio has several features that help you get your fleet data clean and maintained. The price to entry is a low barrier of entry, and has a plethora of resources including a help center, videos, and a custom on boarding program for a smooth transition. The best feature is arguably the ability to view all fleet related information (maintenance, drivers, location, inspections, fuel) in one console that allows comprehensive drill down data.
CONSThe integration with fuel card vendors can be frustrating in the fact that it always imports odometer readings. Since entries are entered by staff, these can be off and throw off false-positives that require more work. There's option for drivers to have an HOS report generated on their phones, so for CDL users the software is a little limited for trip tracking reports.
Vendor Response
Chris, Thank you so much for taking the time to review our software. We appreciate your feedback and will be sure to share it with our product team. Please do not hesitate to reach out to our support team with any questions or support needs. Thanks again!
Replied March 2020
Harsha
Information Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Greatest platform to manage all the assets in a mobile application
The maintenance and tracking is a great helpful tool. It is a user friendly tool for the given price
PROSThis platform is very easy to understand and has a great ease of use. The management of fuel can be done, the asset library customisation tracking and the management of employee maintenance everything in a single platform helps in a major role.
CONSAs it when the load exceeds the platform freezes and crashes sometimes. The platform crashes suddenly without any pop-up message
Reasons for switching to Fleetio
Wanted to check the prices and interface with the features available in other platforms.
Jamie
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2022
Shop Around and Compare
Vehicle management, inspections, maintenance reminders
CONSRenewal reminders, parts & inventory, editing, support
Vendor Response
Thanks for leaving us a review, Jamie! It's great to hear that Fleetio is a good fit for your vehicle management and inspections. It looks like you might be having some trouble with your parts and inventory tracking - We'd be happy to walk you through any issues. Please feel free to reach out to us at help@fleetio.com and we will help sort this out!
Replied July 2022
Tiffany
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
New User - Nonprofit that gift free cars to single moms
In addition to the demo, the rep was patient and provided a lot of helpful information. The Admin Assistant also had to reach out to discuss a billing issue while we were still in our trial and the matter was addressed very quickly. It was very easy for us to get set up on the system, and the help section is very well stocked with training and helpful articles.
PROSIt is user-friendly, customizable, and very reasonably priced.
CONSWe have only been using the system for less than a month, and I do not have any cons at this point.
Reason for choosing Fleetio
It offered the basic features we needed in a user-friendly format for the best price.
Noah
Verified reviewer
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Only Fleet Managing Tool You Would Ever Need
Very Happy, will never look for any other solution.
PROSWe have been working with Fleetio for past 2+ years and have been super happy with their work ethics and their continuous system improvements. As our company expands, it is great to have a system that makes improvements on the daily bases. Fleetio is very efficient, user-friendly, FAST, and modern system. We are primarily using it for trucking & intermodal, but it could be used for any type of fleet: taxi, limo, transit buses, service vehicles (plumbing, HVAC, etc) pretty much anything that has wheels.
CONSUser Iterface, Speed, 3rd party API Integration, constant improvments, too many to choose from
Paul
Verified reviewer
Telecommunications, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
An awesome fleet management solution for a (more than) fair price
The sales team has been nothing but supportive towards me while we were internally evaluating the product.
PROSI like the honesty of the team at Fleetio. When i asked them the question if they do GPS tracking, they said they don't as they concentrate on the main components of Fleet Management. I can only heartedly agree with that. On a related note, they have many integrations with companies who provide GPS tracking services, so I have no fear whatsoever of being left in the dark on this one with Fleetio.
CONSTheir trial period is too short. I had to request, I think, 3 times to have it extended. A trial period of 2 months is, I think a better duration for a company to rigorously evaluate this software. Not in the last place because it has many features to explore.
Reason for choosing Fleetio
Neither of these two solutions could even come close to Fleetio's Fleet Management. Their solutions are much more focused on tracking the vehicles than managing them. Secondly, their interfaces are antiquated when compared to Fleetio's options and don't seem to be maintained much, if at all. And lastly, the cost of their product does not make any sense given the little amount of actual fleet management features it offers.
Thompson
Verified reviewer
Oil & Energy, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
This is an amazing product, just what we needed at a price point we could justify
A far better managed fleet, proactive rather then reactive.
PROSThis product has improved our inspection and safety reporting more than 100%. When the fleet is scattered across the largest and most remote state in the union it is much more important to get good quality reports to track maintenance and safety issues. With customizable inspection reports we can support a widely diverse fleet. Getting field drivers/ operators to do a report when resources are limited is next to impossible. Printer, copier and web access are not a given. When we set up a large spread in a remote location we provide the master mechanic with a smart phone that has the app pre-loaded, he/ she can produce the reports offline and up load when cell or web access is available. The addition of photos is invaluable and improves the quality of the reports. With the new visibility that this reporting has provided we can now track and determine the usable life of an asset as well as keep the equipment in good safe operational condition. This improves our productivity and will more than pay for itself.
CONSThis is a new product but to date we have not had any issues, set up was a breeze given our 700+ fleet size.
Richard
Verified reviewer
Renewables & Environment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great Program
Great service, great team of people. We always receive quick responses. The program has gone through a lot of upgrades and additions in the 3-4 years we have used and they have made it truly a simple easy to use software.
PROSFleetio is a simple and user friendly. The consistent improvements to the program have turned it into a very robust software. FleetioGo app is also great for operators.
CONSNot much, it would be nice if we could sort a little more in the issue board. Ideally by labels.
Ranga
Verified reviewer
Textiles, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
The best fleet management software
It is the best fleet management software ever. No secondary options.
PROSFleetio is very easy to use to manage company transport vehicles, delivery vehicles, etc. The dashboard of it shows a summary of the fleets and it is very efficient to use.
CONSThe interface and dashboard of Fleetio could be improved a little bit with user customizable options.
Vendor Response
Hi Ranga, Thanks so much for taking the time to review our software. We take product feedback and suggestions very seriously and will be sure to take yours into consideration. Please do not hesitate to reach out to us with any questions. Thank you
Replied November 2019
Amer
Verified reviewer
Utilities, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Efficient and effective.
Fleetio is instrumental to us; moving away from a tangible documentation cycle process has been difficult, but the extensive API allows us to integrate our current system with fleetio as to ease the later planned transition. The wealth features provided by fleetio forces us to be better at our jobs. There is no longer an excuse to postpone an inspection or delay a work order. Everything is at our fingertips. The regular updates and new features in Fleetio only reflect their aim at truly being a Click-Solution for your fleet. Highly recommended.
PROS* Extensive API * Regular Updates * Extremely Fast Customer Support * Intuitive UX
CONS* Additional Language Support * Do to the wealth of features, it could be difficult at first to get things done correctly. However, once acquainted with the system, it's a breeze.
Kieran
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Review of the Fleetio program
My experience with using Fleetio has been very easy. I was using the program right from the first day. It helps me track so many things with regards to our Fleet of vehicles. I no longer have to have spreadsheets galore in order to track when my vehicles are due for a service - the system reminds me when its coming up. Any program is as good as the info you put into it, but the customization of Fleetio is easy to use. I entered all the reminders for each of my vehicles, assigning the number of kilometers between each service and the system reminds me when to get each one done. Both of the shops we use for servicing our units also use this program which allows the service techs to see what is required for each service and if there are any issues in the system that need to be fixed while the unit is in their care. The two shops also submit their invoices to us through Fleetio which saves time and money for all. Also each shop sees what the other is charging for a particular service, elevating the competition that some shops have. Its a win/win for all involved! I couldn't do my job as well as I do without Fleetio!
PROSThe program is easy to use and easy to customize. It incorporates data all into one spot which makes it easy to track a history of service, repairs, damages and fuel usage. It also tracks how much money is spent on each vehicle in the fleet with regards to repairs, which helps to point out a unit that might have repeating issues.
CONSI don't have anything bad to say about this program - except it doesn't bring me coffee in the morning! :)
Charlotte
Government Administration, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Fleetio for our Fleet.
They are so much a part of our team now. Every time we have a question they are right there quickly to help. We have had our own "person" assigned and she has been great at listening, looking for avenues to get us what we need, sometimes we don't know what we need and she helps us get there. Been an awesome experience.
PROSAll the information is in the same place. I love that. No more jumping from place to place to get the information you need. The whole picture of the vehicle is right there. Transition from our custom made system to Fleetio was so easy. The technology now available thru Fleetio will bring us to a new level.
CONSThere is only one item that was not available, but Fleetio is working to try and make that happen. They have communicated with me a lot and asked questions to try and work out a solution. The team work they are showing is amazing. They took my need, they asked questions, and they are researching possible avenues.
Reason for choosing Fleetio
Fleetio was the most user friendly for us, we needed an end user friendly product. Other products proposed would have required us to have an IT professional on staff to help us. We wanted something we could use on our own.
Reasons for switching to Fleetio
Our Custom program was no longer supported as well as it was not evolving with us. We needed to get to the current technology and the amazing things that are available now.
Lisa
Utilities, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Superior Customer Service!
The whole Fleetio team is awesome. From the sales process bringing the Magic! Shout out to the rep! To the training experience with our guy, to the customer service teams that promptly respond to your issues. We couldn't be happier. In fact, our Maintenance team looks for opportunities to share the Fleetio Go App with everyone they see. If you are thinking of changing talk to these folks, they will make sure your experience is epic.
PROSFleetio is a very user-friendly application that is completely mobile. Our maintenance team loves that they can go to a parts store and have everything they need at their fingertips to order parts. We love the fact that we can create issues as they happen instead of remembering to call or text the maintenance team and let them know there are issues. The many integration options keep all of our reporting in one easy to review place and allow us to see true dollar spend for each vehicle and our fleet as a whole.
CONSThere are great customization options, but I do believe that adding customization options to the Specs/Engine & Transmission/Wheels & Tires/Fluids, etc areas would be very beneficial. We would like to put the type of oils we use and more in the fluids section. We have been able to create custom fields for these items so we aren't missing the data, we just think the tabs are nice and would like to flesh them out.
Vendor Response
Lisa, Your review means so much to us! We are thrilled that your experience has been consistent from the sales process to implementation. We are constantly improving our software and adding new features, so thank you for your feedback! We will be sure to take it into consideration. Thanks again!
Replied June 2019
Ernest
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Makes the day of a Fleet department run more efficient.
What I like most about Fleetio's software is it's customization. This means when something either in the industry or internally has changed we can mirror than change easily. With data being used more on decisions than ever before Fleetio continues to be a great tool in that respect.
CONSTheir reporting functions when we first implemented their software was not the best and there are still some gaps today. But I will tell you that they have done a lot for us in the years that we have worked with them. There has also been a lot of of corospance between us and them on "wants" and "needs" over the years and they have always made a conscious effort to meet those demands.
Vendor Response
Thank you for your review of our product. Please do not hesitate to reach out to our support team if you have any questions!
Replied February 2020
Louis
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE