All Fleetio Reviews

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Lisa

11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2021

Superior Customer Service!

User Profile

Chris

Verified reviewer

Construction, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Future Proof Maintenance

The team is exceptionally helpful, and often reaches out if there's any part of the tool that could be used better to maximize your investment. There is a steady release of features that are heavily customer-driven which keeps the tool modern and convenient to use. I love working with the team and reading their blogs that provide valuable industry trends, and shows that they are always forward thinking.

PROS

Fleetio has several features that help you get your fleet data clean and maintained. The price to entry is a low barrier of entry, and has a plethora of resources including a help center, videos, and a custom on boarding program for a smooth transition. The best feature is arguably the ability to view all fleet related information (maintenance, drivers, location, inspections, fuel) in one console that allows comprehensive drill down data.

CONS

The integration with fuel card vendors can be frustrating in the fact that it always imports odometer readings. Since entries are entered by staff, these can be off and throw off false-positives that require more work. There's option for drivers to have an HOS report generated on their phones, so for CDL users the software is a little limited for trip tracking reports.

Vendor Response

Chris, Thank you so much for taking the time to review our software. We appreciate your feedback and will be sure to share it with our product team. Please do not hesitate to reach out to our support team with any questions or support needs. Thanks again!

Replied March 2020

Harsha

Information Services, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2021

Greatest platform to manage all the assets in a mobile application

The maintenance and tracking is a great helpful tool. It is a user friendly tool for the given price

PROS

This platform is very easy to understand and has a great ease of use. The management of fuel can be done, the asset library customisation tracking and the management of employee maintenance everything in a single platform helps in a major role.

CONS

As it when the load exceeds the platform freezes and crashes sometimes. The platform crashes suddenly without any pop-up message

Reasons for switching to Fleetio

Wanted to check the prices and interface with the features available in other platforms.

Jamie

Transportation/Trucking/Railroad, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2022

Shop Around and Compare

PROS

Vehicle management, inspections, maintenance reminders

CONS

Renewal reminders, parts & inventory, editing, support

Vendor Response

Thanks for leaving us a review, Jamie! It's great to hear that Fleetio is a good fit for your vehicle management and inspections. It looks like you might be having some trouble with your parts and inventory tracking - We'd be happy to walk you through any issues. Please feel free to reach out to us at help@fleetio.com and we will help sort this out!

Replied July 2022

Tiffany

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

New User - Nonprofit that gift free cars to single moms

In addition to the demo, the rep was patient and provided a lot of helpful information. The Admin Assistant also had to reach out to discuss a billing issue while we were still in our trial and the matter was addressed very quickly. It was very easy for us to get set up on the system, and the help section is very well stocked with training and helpful articles.

PROS

It is user-friendly, customizable, and very reasonably priced.

CONS

We have only been using the system for less than a month, and I do not have any cons at this point.

Reason for choosing Fleetio

It offered the basic features we needed in a user-friendly format for the best price.

User Profile

Noah

Verified reviewer

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Only Fleet Managing Tool You Would Ever Need

Very Happy, will never look for any other solution.

PROS

We have been working with Fleetio for past 2+ years and have been super happy with their work ethics and their continuous system improvements. As our company expands, it is great to have a system that makes improvements on the daily bases. Fleetio is very efficient, user-friendly, FAST, and modern system. We are primarily using it for trucking & intermodal, but it could be used for any type of fleet: taxi, limo, transit buses, service vehicles (plumbing, HVAC, etc) pretty much anything that has wheels.

CONS

User Iterface, Speed, 3rd party API Integration, constant improvments, too many to choose from

Paul

Verified reviewer

Telecommunications, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

An awesome fleet management solution for a (more than) fair price

The sales team has been nothing but supportive towards me while we were internally evaluating the product.

PROS

I like the honesty of the team at Fleetio. When i asked them the question if they do GPS tracking, they said they don't as they concentrate on the main components of Fleet Management. I can only heartedly agree with that. On a related note, they have many integrations with companies who provide GPS tracking services, so I have no fear whatsoever of being left in the dark on this one with Fleetio.

CONS

Their trial period is too short. I had to request, I think, 3 times to have it extended. A trial period of 2 months is, I think a better duration for a company to rigorously evaluate this software. Not in the last place because it has many features to explore.

Reason for choosing Fleetio

Neither of these two solutions could even come close to Fleetio's Fleet Management. Their solutions are much more focused on tracking the vehicles than managing them. Secondly, their interfaces are antiquated when compared to Fleetio's options and don't seem to be maintained much, if at all. And lastly, the cost of their product does not make any sense given the little amount of actual fleet management features it offers.

User Profile

Thompson

Verified reviewer

Oil & Energy, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

This is an amazing product, just what we needed at a price point we could justify

A far better managed fleet, proactive rather then reactive.

PROS

This product has improved our inspection and safety reporting more than 100%. When the fleet is scattered across the largest and most remote state in the union it is much more important to get good quality reports to track maintenance and safety issues. With customizable inspection reports we can support a widely diverse fleet. Getting field drivers/ operators to do a report when resources are limited is next to impossible. Printer, copier and web access are not a given. When we set up a large spread in a remote location we provide the master mechanic with a smart phone that has the app pre-loaded, he/ she can produce the reports offline and up load when cell or web access is available. The addition of photos is invaluable and improves the quality of the reports. With the new visibility that this reporting has provided we can now track and determine the usable life of an asset as well as keep the equipment in good safe operational condition. This improves our productivity and will more than pay for itself.

CONS

This is a new product but to date we have not had any issues, set up was a breeze given our 700+ fleet size.

Richard

Verified reviewer

Renewables & Environment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Great Program

Great service, great team of people. We always receive quick responses. The program has gone through a lot of upgrades and additions in the 3-4 years we have used and they have made it truly a simple easy to use software.

PROS

Fleetio is a simple and user friendly. The consistent improvements to the program have turned it into a very robust software. FleetioGo app is also great for operators.

CONS

Not much, it would be nice if we could sort a little more in the issue board. Ideally by labels.

User Profile

Ranga

Verified reviewer

Textiles, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

The best fleet management software

It is the best fleet management software ever. No secondary options.

PROS

Fleetio is very easy to use to manage company transport vehicles, delivery vehicles, etc. The dashboard of it shows a summary of the fleets and it is very efficient to use.

CONS

The interface and dashboard of Fleetio could be improved a little bit with user customizable options.

Vendor Response

Hi Ranga, Thanks so much for taking the time to review our software. We take product feedback and suggestions very seriously and will be sure to take yours into consideration. Please do not hesitate to reach out to us with any questions. Thank you

Replied November 2019

User Profile

Amer

Verified reviewer

Utilities, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Efficient and effective.

Fleetio is instrumental to us; moving away from a tangible documentation cycle process has been difficult, but the extensive API allows us to integrate our current system with fleetio as to ease the later planned transition. The wealth features provided by fleetio forces us to be better at our jobs. There is no longer an excuse to postpone an inspection or delay a work order. Everything is at our fingertips. The regular updates and new features in Fleetio only reflect their aim at truly being a Click-Solution for your fleet. Highly recommended.

PROS

* Extensive API * Regular Updates * Extremely Fast Customer Support * Intuitive UX

CONS

* Additional Language Support * Do to the wealth of features, it could be difficult at first to get things done correctly. However, once acquainted with the system, it's a breeze.

Kieran

Hospital & Health Care, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Review of the Fleetio program

My experience with using Fleetio has been very easy. I was using the program right from the first day. It helps me track so many things with regards to our Fleet of vehicles. I no longer have to have spreadsheets galore in order to track when my vehicles are due for a service - the system reminds me when its coming up. Any program is as good as the info you put into it, but the customization of Fleetio is easy to use. I entered all the reminders for each of my vehicles, assigning the number of kilometers between each service and the system reminds me when to get each one done. Both of the shops we use for servicing our units also use this program which allows the service techs to see what is required for each service and if there are any issues in the system that need to be fixed while the unit is in their care. The two shops also submit their invoices to us through Fleetio which saves time and money for all. Also each shop sees what the other is charging for a particular service, elevating the competition that some shops have. Its a win/win for all involved! I couldn't do my job as well as I do without Fleetio!

PROS

The program is easy to use and easy to customize. It incorporates data all into one spot which makes it easy to track a history of service, repairs, damages and fuel usage. It also tracks how much money is spent on each vehicle in the fleet with regards to repairs, which helps to point out a unit that might have repeating issues.

CONS

I don't have anything bad to say about this program - except it doesn't bring me coffee in the morning! :)

Charlotte

Government Administration, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Fleetio for our Fleet.

They are so much a part of our team now. Every time we have a question they are right there quickly to help. We have had our own "person" assigned and she has been great at listening, looking for avenues to get us what we need, sometimes we don't know what we need and she helps us get there. Been an awesome experience.

PROS

All the information is in the same place. I love that. No more jumping from place to place to get the information you need. The whole picture of the vehicle is right there. Transition from our custom made system to Fleetio was so easy. The technology now available thru Fleetio will bring us to a new level.

CONS

There is only one item that was not available, but Fleetio is working to try and make that happen. They have communicated with me a lot and asked questions to try and work out a solution. The team work they are showing is amazing. They took my need, they asked questions, and they are researching possible avenues.

Reason for choosing Fleetio

Fleetio was the most user friendly for us, we needed an end user friendly product. Other products proposed would have required us to have an IT professional on staff to help us. We wanted something we could use on our own.

Reasons for switching to Fleetio

Our Custom program was no longer supported as well as it was not evolving with us. We needed to get to the current technology and the amazing things that are available now.

Lisa

Utilities, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Superior Customer Service!

The whole Fleetio team is awesome. From the sales process bringing the Magic! Shout out to the rep! To the training experience with our guy, to the customer service teams that promptly respond to your issues. We couldn't be happier. In fact, our Maintenance team looks for opportunities to share the Fleetio Go App with everyone they see. If you are thinking of changing talk to these folks, they will make sure your experience is epic.

PROS

Fleetio is a very user-friendly application that is completely mobile. Our maintenance team loves that they can go to a parts store and have everything they need at their fingertips to order parts. We love the fact that we can create issues as they happen instead of remembering to call or text the maintenance team and let them know there are issues. The many integration options keep all of our reporting in one easy to review place and allow us to see true dollar spend for each vehicle and our fleet as a whole.

CONS

There are great customization options, but I do believe that adding customization options to the Specs/Engine & Transmission/Wheels & Tires/Fluids, etc areas would be very beneficial. We would like to put the type of oils we use and more in the fluids section. We have been able to create custom fields for these items so we aren't missing the data, we just think the tabs are nice and would like to flesh them out.

Vendor Response

Lisa, Your review means so much to us! We are thrilled that your experience has been consistent from the sales process to implementation. We are constantly improving our software and adding new features, so thank you for your feedback! We will be sure to take it into consideration. Thanks again!

Replied June 2019

Ernest

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Makes the day of a Fleet department run more efficient.

PROS

What I like most about Fleetio's software is it's customization. This means when something either in the industry or internally has changed we can mirror than change easily. With data being used more on decisions than ever before Fleetio continues to be a great tool in that respect.

CONS

Their reporting functions when we first implemented their software was not the best and there are still some gaps today. But I will tell you that they have done a lot for us in the years that we have worked with them. There has also been a lot of of corospance between us and them on "wants" and "needs" over the years and they have always made a conscious effort to meet those demands.

Vendor Response

Thank you for your review of our product. Please do not hesitate to reach out to our support team if you have any questions!

Replied February 2020

Louis

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE