Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"all of the system is very good, easy to use, all of us like it"
"Easy to use for every one, sms notifications and email notification is very nice. "
"It's simple and easy to use once you get over the learning curve"
Cons
"The price for integations to shopify is high."
"It doesn't integrate with our current POS system without investing lots of $ and getting the POS developer on board to link them, which I have not been able to accomplish. "
"sometimes map is not available, sometimes the address runing themselves"
GSMtasks Reviews
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October 2020
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Super easy and convenient
Support is great, integrations team are very easy to work with and the software overall is very robust.
Pros
It's super easy to use from adding tasks to complete them as a driver. With this tool we give our customers complete transparency where they can follow the delivery from our warehouse to the delivery address.
Cons
You cannot brand it as you like unfortunately.
Response from GSMtasks
Replied October 2020
Thank you for your feedback! We are happy to hear that you are satisfied with our software and work hard every day to bring even more improvements to our customers :) Regarding your concern about branding the software - we would like to hear more about what your specific needs are. Right now, we offer customization on push-notifications (email/SMS logos and colors), etc.
August 2020
Tawanda from Tent and Couch Hire SA
Company Size: 2-10 employees
Industry: Events Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Best route planning software by far
Easy to use and very good support
Pros
Ease of Use Allows multi point routes Allows drop offs and pick ups to be correctly linked Proof of delivery is very detailed and flexible Cheapest by far for the features available.You pay less money and get more features as compared to OptimoRoute , OnFleet or Routific and any other so called "top 10" route panning software.
Cons
It was bit difficult to find the software.
Reasons for Choosing GSMtasks
Cheaper Better features Better support
Reasons for Switching to GSMtasks
Too expensive and limited features. Does not accommodate multi point routes No proof of delivery
Response from GSMtasks
Replied October 2020
Thank you for your feedback, Tawanda! We appreciate your kind words. The fact that our software is very affordable compared to most of our competitors is sometimes the factor that makes users think if we offer good quality service, but as you can see it is not the case. Our mission is to make everyday work easier for both big and small companies. With the functionality and customization possibilities we offer, that is possible. We hope that we can work with you for many years to come!
February 2019
Johann from Veriff
Verified Reviewer
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
February 2019
The Review
Poor quality, but on a good day it really is a friend of courier.
Pros
Pick-up and drop-off points are connected. Phone number and comments can be found from task.
Cons
Technical problems from day-to-day - poor quality. It really makes you mad if you are in a hurry, but app just crashes.
Response from GSMtasks
Replied October 2020
Thank you for your feedback, Johann. It is important users point out the things that could be improved so we can become a better software provider. We understand your frustration and work hard every day to avoid these mishaps from occurring. We also improve our mobile app daily and I think for now we have solved the issues you had to face.
October 2020
Maciej from Magic Movers
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Long term user
Pros
Software is well known by all our team members, it helped us to develop our structure from 5 vehicles in 2016 to 27 in 2020 and number are still growing. All team of programists on GsmTask side is very responsive and clearly they can address every issue straight away. They are also very keen on taking sugestions of how to make the software more user friendly...
Cons
There is very little downsides, the only thing I can mention is that sometimes the app freezes on the phone and must be reinstalled.
Response from GSMtasks
Replied October 2020
Hello, Maciey. Thank you for your feedback! We appreciate your kind words and hope we can keep working with you and your team for many years to come. It has been a pleasure! We are constantly working on our app as well and try to avoid any mishaps that may occur. All the best to your company!
October 2020
SCOTT from CLOVIS FLORAL & CAFE
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Awesome delivery mapping/tracking
It has made my delivery routes much more efficient. I love that we can attach pictures at the time of delivery completion to provide transparency and protection against customer complaints.
Pros
It's simple and easy to use once you get over the learning curve
Cons
It doesn't integrate with our current POS system without investing lots of $ and getting the POS developer on board to link them, which I have not been able to accomplish.
Reasons for Switching to GSMtasks
GSMTasks were more simple and less expensive.
Response from GSMtasks
Replied October 2020
Hello, Scott. Thank you very much for your positive feedback! We are happy to hear that you are satisfied with GSMtasks. We try to offer our customers a simple yet very functional solution to make their everyday work easier. We hope we can work together for many years to come! :)
October 2020
Christian from Ludv Bjørn Vinhandel
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
October 2020
Okay program
Pros
Easy to use for every one, sms notifications and email notification is very nice.
Cons
The price for integations to shopify is high.
Response from GSMtasks
Replied October 2020
Hello, Christian. Thank you very much for your kind words and feedback! We are happy to hear that you are enjoying GSMtasks and find it helpful. Integrations with different platforms need quite a lot of work from our end as well, hence the price can be a bit higher. We are happy to hear that you are satisfied with our work and hope to work with you for many years to come :)
October 2020
Marcin from 4YOU Transport & Services
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
We use GSM Task since over 2 years and we are not able to work without it now :)
All perfect
Pros
The software is great, maybe I will change some features but anyway all good.
Cons
That it is based on google maps, and I am able to check how many km my driver has to the point where he goes etc.
Response from GSMtasks
Replied October 2020
Thank you for your feedback, Marcin! We are happy to hear that you are happy with our service and hope we can work with your company for many years to come! If you need any help in changing the features to suit your needs better, just let us know! We appreciate your support!
October 2020
Botond from MAP-LOG KFT
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
very good and easy to use
Pros
all of the system is very good, easy to use, all of us like it
Cons
sometimes map is not available, sometimes the address runing themselves
Response from GSMtasks
Replied October 2020
Thank you for your support, Botond! We appreciate your support. We work hard every day to resolve any issues that may occur. If you need any help with the data mapping (incl. addresses) just let us know. We are always happy to help our customers. Thank you for your loyalty!
October 2020
Karsten from Thom & Schmohl GbR
Company Size: 2-10 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
great software
great stuff
Pros
easy to use, very good value for the price
Cons
nothing, all fine, I have no complains about the software
Response from GSMtasks
Replied October 2020
Hello, Karsten. Thank you for the feedback and for your kind words! We are very happy to hear that you are fully satisfied with our product and try to keep up with the good work :) We at GSMtasks hope that we can continue working with you for many years to come!
October 2020
Janos from AIVA SRO
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2020
very good application
Pros
very easy to use, very usefull to organize our life, drivers like too
Cons
sometimes the addresses changing themselves, these are going with mix
Response from GSMtasks
Replied October 2020
Thank you very much for your review, Janos! We appreciate your support. We are aware of the data mapping problems that sometimes occur with addresses and work hard every day to resolve any issues. All the best to you and your company and we hope we can keep working together for many years to come!
October 2020
Natasa from ProfiTrans-Mitter Kft.
Company Size: 2-10 employees
Industry: Logistics and Supply Chain
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
October 2020
GSM task user
Flexibily. Simple
Pros
Optimization Simple. Speed. Import and export funkcion.
Cons
I can't delete a task. Only separately.
Response from GSMtasks
Replied October 2020
Hello, Natasa. Thank you for your feedback! We are happy to hear that you are satisfied with GSMtasks. Regarding your comment about deleting multiple tasks at a time. Actually, it can be done and it's very easy! Simply hold down Ctrl on your keyboard and click on the tasks you wish to delete. Choose Change state from the drop-down menu and then choose Cancel. This will delete all the selected tasks :) All the best!
October 2020
Shayer from ASYST AB
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2020
Fast setup, Easy to use, Cheap
I would recommend this software to small businesses that do not need to customize that much.
Pros
Once its all set up, this software is easy to use. We have employees that needed minimal onboarding to start using the system
Cons
features are limited. Advanced customization is not as clear or easy to implement.
Response from GSMtasks
Replied October 2020
Thank you for your review and support, Shayer! It has been a pleasure working with your company. We are taking into consideration all the feedback from our users and try to offer more functions as we develop. Your feedback is important to us!
April 2021
Muhammad from Huawei
Verified Reviewer
Company Size: 10,000+ employees
Industry: Telecommunications
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
3.0
Functionality
5.0
April 2021
Route Optimizations App
Pros
It is a simple and real-time task management app that is like most. Brings about the ideal result. Magnificent course streamlining capacity and simple intuitive assignment the executive's framework.
Cons
its have manny issue its many time crash and not working many vendors like huawei and oppo phones. Many time its not get GPS locations. the second problem is it's a bit slow.
Reasons for Choosing GSMtasks
because its have better work than GSMtasks
Reasons for Switching to GSMtasks
the easy accurate and great work
September 2016
Horia from Flattire
Company Size: 2-10 employees
Industry: Facilities Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2016
Easy to use!
Whereas everyone else insisted on having 10000 features that didn't work, GSM tasks made sure to include only useful features, ensuring that everything runs smooth. We've been a paying customer for almost 3 months now and everything's been great so far. Their customer service is also spotless. Thanks!
Response from GSMtasks
Replied November 2016
Thank you very much for good review !
April 2016
Toomas from Trasportation LTD
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2016
Co-operation with GSMtasks has been just GREAT!
We started with GSMtasks just at the right time as we were looking for technician management solutions. GSMtasks was a ready solution to be used and was customized according to our needs.
Response from GSMtasks
Replied October 2020
Thank you for your feedback, Toomas! We try to offer our customers the best quality software and we are happy to hear that you enjoy GSMtasks.
November 2016
Willem from Bligit
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Best by far so far....
Stands out from the rest! I have subscribed to 30 demos already, and only 1 completes the Job like GSM tasks.
Response from GSMtasks
Replied November 2016
Thank you !