All ITS Dispatch Reviews
1-25 of 300 Reviews
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Mark
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great Program
It is an invaluable tool for anybody that is a logistics coordinator.
PROSI can search loads and trucks. The prices they are on the boards for and post loads to the board myself. I couldn't do my job without this software.
CONSSometimes the rates are off on what the loads are currently going for. It's tough for loads out of California during produce season. Other than that they are pretty accurate.
Simon
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2020
Great Software - Needs some Tweeks
Amazing 5 years together. Sad to have to leave.
PROSEase of use of this product is amazing.
CONSFunctionality started to fail and so we moved softwares.
Vendor Response
Hi Simon, We're sorry to see you go! Can you please provide us with any specifics about how the functionality started to fail for you? I'll pass that along to our product team to troubleshoot and make improvements if necessary. Thank you!
Replied January 2020
Theodore
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2020
ITS
I would reccomend
PROSWe use truckstop daily to help cover a certain type of load. I like the ability to connect with carriers you normally wouldnt know to call
CONScan be tough to use. The website could be much more user friendly
Renna
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2019
Incomplete list of available freight
It is easy to use and provides the info need to make decisions.
CONSI did not understand why my driver was finding loads on her phone app. that I was not able to find on my laptop. I called tech. support and was told the phone app did show more data and there was nothing they could do to provide the same data on the computer. The last few days I have been comparing the two and have found that at times there is about 30% missing on the laptop. This is not acceptable. It is far more time consuming to use the phone and this needs to be fixed.
Ashley
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Truckstop is one of the best load boards
I use TruckStop daily to find and book loads.
PROSIts very easy to use and visually pleasing.
CONSTruckstop seems to have something against dispatchers
Reason for choosing ITS Dispatch
I use them both
THOMAS
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Great Product,saves me money and time
I have been using ITS Dispatch and it saves me over 700 man hours per year.It is easy to use and accurate and always there,up and running.No down time.I highly recommend this software!
PROSeasy to learn,good support,many functions and priced reasonable
CONSnone
Vendor Response
Hi Thomas, and thanks for your detailed review. We've built this software to save our customers time and money, and after reading this we feel fulfilled. Wishing you continued success, The ITS Dispatch team.
Replied October 2016
Beverly
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
THIS IS THE BEST LOAD BOARD OUT
My overall experience has been great using this service.I keep my trucks loaded with the best market rates available.
PROSThe best freight rates are posted on this site.It automatically adds new load options & update the site when the freight have been removed.They also offer discounted rates for new customers.
CONSI love this service I have nothing bad to say about website.
Jagjit
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
A well known dispatch software in trucking
- Easy to signup and use - The dispatch service with full transportation services like giving dispatch to drivers, entering loads, tending loads, invoicing, paystubs etc.
CONS- No cons for this all rounder dispatch software.
Trey
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Informative but layout is lacking
The amount of information fields that could be used for dispatchers benefit.
CONSMy least favorite thing is the layout of the data. The posting is long instead of concise.
Reason for choosing ITS Dispatch
It is a additional load board not a replacement.
Bedir
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2017
Great TMS for smaller transportation companies.
ITS Dispatch is simple and easy to use. Many of its features are intuitive and easy to use. It is a good, inexpensive option for smaller companies.
CONSIt's great that it's simple, but in some cases it can be too simple. Lacking in some essential features for larger companies like EDI. Our company outgrew ITS.
Mark
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
ITS Dispatch
ITS was easy to use, very cheap compared to other TMS softwares, and browser based which makes access easier from anywhere.
CONSFiltering and sorting loads is very complicated and makes you do it all over again every time you want to enter some filter to find load you need.
Nina
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Trans manager
Problems that I have solved was dispatching can be difficult and this program makes it easier for me and allows me to handle things faster.
PROSVery effective in helping me and dispatch move more efficiently.
CONSNone that I have encountered as of yet.
Michelle
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2016
Glowing review
I've worked in transportation for nearly twenty years and have used everything from homegrown billing systems to costly all-in-one programs. I have worked with ITS Dispatch at two separate companies. The program is extremely user friendly , providing a great flow from start to finish. The integration of ITS Dispatch and Truckstop.com provides a fantastic all-in-one system that significantly speeds up the process of data entry, posting, and billing. Being a web based system allows me to take my work everywhere without having to lug around a laptop and stacks of paper. I can go online and pull all the information that I need from the system. This really is the perfect program for small to medium sized companies. The only issue I have ever had was a couple years ago when the server lost a few months worth of files that had been uploaded. I would like to see ITS Dispatch create an app that allows for further ease of use for mobile devices.
mike
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
I was using a different TMS software and the cost kept going up so I checked out this and it works g
The cost of this was about 33% of what my old TMS was and they raised the rate again. It is very easy to implement, no extra fees to add users and you can use it on your mobile devices.
CONSOther TMS you could pay your contractors directly from program this one you cannot. There is no support available for problems on weekends. Bill of Ladings need to be more customizable
Vendor Response
Thanks for the great review, Mike! We wish you continued success! The ITS Dispatch team.
Replied February 2018
Jesse
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2016
User Friendly yet In Depth
I find the software is very user friendly for my brokerage and it transfers data from loads to invoices well etc. I recently submitted a request that would allow the administrator the sole right to listing and unlisting blacklisted carriers. For the most part though the cons that I find are relatively minor. The reason I have never considered another dispatch software is that I know ITS has the man power to handle all customer service calls and issues. When I got started in this business I contacted one online dispatch software provider multiple times only to receive a voice recording requesting I leave a message(I did and I didn't get a returned call). I actually received a sales call this week pitching another companies services that I declined since I am happy with what I currently have in place.
Tamela
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2016
Absolutely love this product
What I like most about ITS dispatch is the ease of learning the program. Old and young alike can pick it up quickly and go. Like any program, there are things I would change. Such as printing invoices. There are some days when we have 50 invoices to print and you have to select each one individually and that makes printing longer. The really nice thing is that if you have a change you would like to make, the programmers put it on a wish list for future development. Very helpful in customer service if you don't understand something.
Vendor Response
Hi Tamela, We are so happy that you love us! You absolutely can print several invoices at once. We'll rectify this for you ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.
Replied May 2016
VAS
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
I happened to test this product for a while, as a freight dispatcher.
user friendly, easy to use, it saved me a lot of time, as many operations are done on a automatic mode.
CONSMaybe the price. (but it is 100% best value for money) for me, the cheaper the better:) but at the same time, i understand the fact that usually price describes the quality.
Vendor Response
Thank you, Vas, for the excellent review! We wish you continued success! The ITS Dispatch team.
Replied February 2018
Amanda
Transportation/Trucking/Railroad, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
ITS Dispatch
It’s easy to use and very user friendly.
CONSI really did not like least about anything.
Vendor Response
Thanks for the great review! We appreciate your business and wish you continued success! The ITS Dispatch team
Replied April 2019
steve
Package/Freight Delivery, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2016
ITS Dispatch
I have been using ITS Dispatch for almost a year now and i love it.
PROSeasy tracking and very user friendly. Quickly export to Quick books. able to upload files and keep them very organized.
CONSI wish Internet Truckstop or DAT was incorporated into the system more than just being able to post a shipment.
Marie
Used free trial
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
Reviewed April 2016
Good product, does the job
There are a lot of good things about this software: easy to get started and use, great customer service, easy to find loads. There are also a lot of things that could be done to make the software easier and better: make dates easier to add, be able to create better reports.
Vendor Response
Hi Marie, and thanks for the great review. We appreciate your feedback and, like always, will take your suggestions into heavy consideration. We encourage you to contact our support team to lets know exactly what you're looking for to make things better. Thanks for your business, The ITS Dispatch team.
Replied April 2016
Victor
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2016
Exactly what we needed
5 years ago, we had outgrown our home grown system of excel sheets and post it notes. We decided we needed a system that would allow us to keep all info in one place, be internet based so we could access from anywhere, and be very affordable. Check. Check. CHECK! Since becoming users, we have tripled our staff, move 7x the loads and added 3 remote offices. We never could have done that without ITS. Highly recommend.
Vendor Response
What an inspirational story, Victor. Thank you for sharing it with us. We wish you continued success. The ITS Dispatch team.
Replied April 2016
Heidi
Used free trial
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
Reviewed April 2016
Review of ITS Software
I have had mixed experiences using this product. I've had many times where I will fill in a bunch of information, go to save it, then it deletes the information that I had just spent an hour putting in. I've called several times without much success in getting it resolved. The customer service has been as helpful as they can be, but I believe it is a glitch in the software. When it works it does a great job, it makes things much easier for me being able to do reports for monthly and quarterly for several states and for that I am grateful.
Tim
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed April 2016
Great resource for keeping our business moving forward. Great tools available to carriers.
Pros: Resource on both office and mobile platforms, Rapid refresh rates available, great sorting of fields/columns to maximize search vectors and affordable & easy to use. Cons: Better reporting tools available to all models, mobile and desktop platforms not related and works differently/separately, non auto-refresh and no notifications on mobile versions. Posting details (dimension, requirements, special instructions) not required by broker on every post which leads to excessive dead calling to brokers.
TJ
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2016
Overall this is a great software to use for my Brokerage Company
Cons ---you cant save a carrier or load setup part way through process. Need to be able to create Blind BOLS easier Pros --- Jody x 130 Is a genius and so easy to work with. Need more Jody's in this world so i can relax a bit more.
Vendor Response
Hi TJ, And thank you for the great review. We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.
Replied May 2016
Lynne
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed April 2016
very easy system to learn. Great the way you can email the load to our operators
There are a few things that can make ITS much better. Our load screen has to show our available trucks so we know what equipment is out there when they are not under dispatch. In the appt, time screen there should be a window for open receiving instead of just one field. I do think ITS is a great system it has made our life easier than the old system we worked on but it does need a couple more features for the truck side. The brokerage is great. We also have that system.