--- title: "Omnitracs One Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Omnitracs One. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Omnitracs One is a good fit for you!" source_url: "https://www.softwareadvice.com/fleet-management/omnitracs-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Trucking Software](https://www.softwareadvice.com/fleet-management/trucking-dispatch-comparison/) / [Omnitracs One](https://www.softwareadvice.com/fleet-management/omnitracs-profile/) / Omnitracs One Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fleet-management/omnitracs-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fleet-management/omnitracs-profile/alternatives/) # Omnitracs One User Reviews ## Reviews summary - Overall rating: 3.5/5 - Total reviews: 61 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.3/5 - Value for money: 3.3/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 22 reviews (36%) - 4 stars: 14 reviews (23%) - 3 stars: 10 reviews (16%) - 2 stars: 3 reviews (5%) - 1 star: 12 reviews (20%) ### Most mentioned pros - The world is ever changing and with many of our teams working remote and out of state this platform allows for a near seamless transfer of information. - A great experience as mentioned before it is a perfect connection to drivers for logs, behaviors, and mileage. - It provides us with valuable insights through its built-in analytics tools. ### Most mentioned cons - It tends to show a little latency in updating data in real time, it also has some recurring costs that make it more expensive. - Ordering new units is a nightmare, and existing customers are treated like nothing. But if you want to buy something new, suddenly, you’ll get through with no problem. - Units were constantly going down and we were having to call customer service frequently ## Omnitracs One customer reviews Showing reviews 1-25 of 61 (page 1). ### On the decline... - Overall rating: 2/5 - Reviewer: Brett M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Familiarity with software and integration with cost metrics. We have used some version of this product for many years so it's woven into our workflows. #### Cons Lack of customer support in recent years and changing sets of contacts in sales/support frequently. Lots of disparity between arms of the company. Difficult to see what the roadmap looks like and what is coming or will be fixed. --- ### Plumbing & Heating Contractor - Overall rating: 4/5 - Reviewer: Ronda L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the technicians are on-time. Since installing Roadnet they don't dilly dally as much as they used to or want too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Omnitracs - Roadnet is great for my company. I can track our employees to see where they are at, at any given time. I can get all sorts of reports on speeding, harsh cornering and harsh braking. #### Cons When looking at the maps, and you have more than one truck. You can't go back to that truck on that screen. You have to keep going back to the Fleet screen wait for it to reload then pcik the truck. #### Reasons for choosing Omnitracs One Friend referred Omnitracs, they just installed in all of his trucks. Great pricing. --- ### Review - Overall rating: 3/5 - Reviewer: Jerry M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Omnitracs is ok but needs to work on making it more user friendly. Also speed of getting to different pages is slow. It has the feeling of internet from more then 5 years ago. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Omnitracs has very clear and readable logs. Driver can see quickly where he is in his cycle. Dispatcher or administrator can see drivers whole 7 days logs on one screen which helps to determine if the driver is able to take care of particular load. Very easy to determine times of arrival to pickups or delivery. Easy and quick in getting IFTA record. #### Cons The most annoying is the way Qtracs shows the position of the truck. For example instead of saying that the truck is at 179 South St West Hartford it will tell you that it is 6.93 miles NNE of A&M in Berlin, CT (41.724444, -72.728055) which is very confusing and you need to find other ways to determine exact position of the truck. #### Reasons for choosing Omnitracs One At the time ELD's were just starting in USA and looked to us like Omnitracs will be the easiest for the driver. Also it was a product of very known in trucking business, QUALCOMM and company provided financing for equipment. --- ### Omnitracs - The good and the bad - Overall rating: 4/5 - Reviewer: Jessica D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Functioned well for our small trucking buisness #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Truck mileage reports were great and it was very user friendly #### Cons Units were constantly going down and we were having to call customer service frequently --- ### Omnitracs Thoughts - Overall rating: 5/5 - Reviewer: Patrick H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used it daily to monitor driver habits, and utilized many report options to track trends and identify issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reliability of the system and Reporting options. #### Cons Very dynamic program with significant learning curve. --- ### Fulfilled our needs - Overall rating: 5/5 - Reviewer: Kenleigh A. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we've had a positive experience with Omnitracs. I don't personally have a great frame of reference for comparison, but I can't imagine there's something significantly better for our needs out there as this checks all the boxes. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Omnitracs was reliable and offered everything we needed from a technology stance. Tracking of vehicles was effective and was helpful in normal operations and emergency situations (we could tell emergency services nearly exactly where the truck was if the driver was unreachable). Audits and searches were generally easy to use and gave you the information you were seeking. The website has some helpful resources, and the singular time I reached out for assistance the process was smoother than expected and I was pleased with their help. #### Cons The admin side of Omnitracs was clunky at times. There are still boxes/features that most folks aren't sure how to use or what they're for. It isn't as intuitive as some software, but that doesn't detract from the functionality. --- ### The ghost in the machine - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Hate it! Hard to read, no support, no description or users manual. What a waste of money #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros How impossible it us to read such small fine print on daily logs, using a font color that's a shade lighter than the background si ypu have to get a fricking magnifying glass and a dimly lit room just ro read them #### Cons The app logged me into a truck in the middle of the night, TWICE! ON MY DAY OFF, DURING MY 36 HOUR RESET! when I went back to work, it out the incidents in with the others. I couldn't go forward without accepting them! Now I'm stuck in a hotel waiting for a reset! I may quit this company and it would all be omnitracs fault! --- ### Poor customer service. - Overall rating: 1/5 - Reviewer: Tom O. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Awful. customer service is the worst. wont return phone calls. Wont take back unit. They admit wrong and wont do anything about it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing. if it would have worked, the in truck mount is what I wanted #### Cons never worked correct. shuts off in chicago and starts back up in MA. 5 minute ping time is way to long.customer service sucked #### Reasons for switching to Omnitracs One To have an in truck unit. --- ### No, no, NO - Overall rating: 1/5 - Reviewer: Erin M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The easy way to edit logs for drivers that have made a mistake. #### Cons Customer service is completely atrocious. One person would tell you one thing and another person another thing. The system is completely backwards. So difficult to use along with the online system. Will never go back to OmniTracs! Way too expensive for what you get. --- ### Perfect Solution for Fleet Telemetry - Overall rating: 5/5 - Reviewer: Adam T. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered We've been with Omnitracs via XRS since its debut as Xata. We've been very happy with the technological advancements, continuing support, and never ending innovation shown with this company. It has satisfied our needs of fleet tracking, big data analytics, and creating a safer and more productive fleet. We've gained efficiencies and given the opportunity to identify and mitigate inefficiencies in our fleet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Omnitracs ELD - Overall rating: 4/5 - Reviewer: Jamie F. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Decent ELD product but there are probably better alternatives. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Decent ELD reporting and GPS location functionality. #### Cons Very hard to use. Reporting is confusing and lacks enough features. Very poor customer service from Omnitracs tech support. Not accurate. Outages have caused major headaches. --- ### for long time report malfuntion in a avg and they never give me a credit. - Overall rating: 2/5 - Reviewer: Ricardo R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered very bad omnitracs is not good service and ivg not work correctly they never give us credit. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros never recommend this service is to expensive and very bad costumer service. #### Cons problem is billing they never answer question --- ### review - Overall rating: 5/5 - Reviewer: IVAN C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with the product hasn't been bad it's just finding the right people or person to help you with whatever problem you're experiencing once you find those people everything is good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Once you get everything set up like you want it is very useful in your everyday mission . #### Cons The only features I would like to see added are wifi which I was told it had and also the ability to pay tolls #### Reasons for choosing Omnitracs One At that time the customer service was impeccable --- ### IVG/MCP REVIEWS - Overall rating: 4/5 - Reviewer: RACHELLE B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. GREAT CUSTOMER SERVICE TEAM THAT CARE ABOUT GETTING YOU THE ANSWERS TO YOUR QUESTIONS #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EASY TO USE, USER FRIENDLY. DRIVERS LIKE THAT YOU CAN GO TO AN IVG AND MCP AND THE SCREENS STILL LOOK THE SAME #### Cons LOTS OF MALFUNCTIONS. MOST RECENTLY A LOT OF DRIVERS ARE SAYING THEIR MACHINES ARE SHUTTING DOWN WHILE DRIVING TO PREFORM AN UPDATE. --- ### Time management - Overall rating: 5/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It keeps track of driving and non driving to keep us DOT compliant. #### Cons For drivers, it is not as user friendly as it could be. Not hard to operate once learning. --- ### Poor customer service and no reply to emails - Overall rating: 1/5 - Reviewer: Amritpal S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered very bad experience. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing . they have 3 separate websites for tracking, HOS and PTIs. very hard to handle #### Cons Customer service is poorest. Our accounts manger never replied. --- ### Horrible customer service but great product - Overall rating: 2/5 - Reviewer: Ben W. - Industry: Textiles - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Software works great & has options to fit any business size and type. For the nursery industry flexibility in routing options & fluctuating product size all worked great as RTS offers easily changeable capacities. #### Cons Their Sales and Accounting service teams are horrible....Turnover seems high & I've been trying to get Sr. Director of Enterprise sales to call me back for over 2 weeks now, honestly been trying to get anyone from RTS to call me back with zero luck. --- ### great transportation experience - Overall rating: 5/5 - Reviewer: Nazim S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had a transportation job. Thanks to this site, I solved it easily and quickly. I had no problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros a user-friendly program. easy transportation solution #### Cons There is nothing I don't like about it. It is very solution-oriented. --- ### Wish we would've had this years ago. - Overall rating: 4/5 - Reviewer: Corey D. - Industry: Wholesale - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered The RoadNet software has streamlined our routing process and given us a tool to truly evaluate our transportation unit. We saw immediate benefits saving miles and time. It has not only allowed us to squeeze out transportation costs but, given us tools to improve customer service as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use. Multiple delivery scenarios with real cost comparisons. #### Cons The Roadnet Transportation Suite has different modules that you have to jump between to make changes and improvements. Would be even more efficient if you had access from any module. --- ### High quality truck routing software - Overall rating: 5/5 - Reviewer: Lance V. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Our fleet of OTR owner operators enjoy routing specifically designed for truck drivers, which is safe, accurate and efficient all at a reasonable price. This product helps make their workday more efficient, because they spend less time fiddling with a clunky paper atlas and more time turning miles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Omnitracs overview - Overall rating: 5/5 - Reviewer: Jose M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great experience as mentioned before it is a perfect connection to drivers for logs, behaviors, and mileage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was detailed and specific to driver management and driver behaviors very user friendly. Logs were easy to read and breakdown. #### Cons Wish there was a way to incorporate fuel receipts i ti the equation.Also see if they could do alerts for specific state permits --- ### Efficient and Reliable Fleet Management Solution - Overall rating: 5/5 - Reviewer: Sophia Z. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Omnitracs One has streamlined our fleet operations significantly. From tracking and scheduling to driver management and compliance, it provides all the tools we need in one platform. After the initial adjustment period, it has become an essential part of our daily operations. The efficiency gains and ease of monitoring have been a huge benefit to our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Omnitracs One makes managing drivers and vehicles much easier with its intuitive platform. The real time tracking is accurate, and the route planning tools save a lot of time and fuel. I also appreciate the log management features, which help keep everything compliant and organized. Overall, it provides excellent value for the money. #### Cons The system can feel overwhelming at first due to the number of features, so there’s a bit of a learning curve. Occasionally, the mobile app can be slightly slow to sync, but it usually resolves quickly. --- ### Omnitracs in the Oil Distribution Industry - Overall rating: 4/5 - Reviewer: Kaylin M. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is a positive one. The world is ever changing and with many of our teams working remote and out of state this platform allows for a near seamless transfer of information. Logistics is able to route and provide manifest which allow our operations team to then pull orders and prepare for the deliveries the next day! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy the ease of accessing our driver manifest that we utilize daily. Omnitracs allows for our logistics and operations teams to seamlessly work together. #### Cons I do experience from time to time a delay, it can be slow to load information. I also wish the reports menu was easier to physically navigate. It can be difficult to view the options. --- ### Omnitracs one review - Overall rating: 3/5 - Reviewer: Bobbi W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it has been a struggle to get the help needed. Therefore, my overall experience has not been that great. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I liked most thing’s about it and especially what it covered for the fleet management aspect of it. #### Cons Well their customer service is horrendous and it’s impossible to ever get an answer that is helpful. --- ### customer service is a complete disaster - Overall rating: 1/5 - Reviewer: Vladimir K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I’ve been a customer for over 10 years, and this company used to be easy to work with. Now, their customer service is a complete disaster. It’s impossible to reach anyone, and when you finally do—after waiting 7–8 hours for a call—they have no clear answers and no idea what they’re doing. Ordering new units is a nightmare, and existing customers are treated like nothing. But if you want to buy something new, suddenly, you’ll get through with no problem. It’s all about profit over service. I wouldn’t recommend this company to anyone unless they radically overhaul their customer service. They don’t deserve new clients. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros there’s not much to be liked about this company #### Cons There’s nothing to like about this company. I’m just stuck with them because I already installed and purchased the units. Once my units are out of warranty, I’m replacing this company with another one. ## More reviews [Next reviews](https://www.softwareadvice.com/fleet-management/omnitracs-profile/reviews/?page=2) --- Omnitracs One Reviews, Pros and Cons - 2026 Software Advice