Solid GPS System with Good Reporting

I have used Rhino Fleet Tracking with one of my largest clients for the past year and it is hands down an excellent GPS system. It shows the management staff how fast drivers go (average speed), the top speed they drove, if they like to slam on their brakes and so much more. We can see if they are leaving their trucks on or turning them off while on job sites, I mean it gives us a lot of information. In the end it is much better and stores more data than other GPS systems we have used. It does eventually appear to drop data out of their system allowing you to only run reports for the last 6 months or so, but that said it is way better than the other system we used that only allowed us to look at roughly 45 days of historical data and was much more expensive. All in all I definitely think it is worth a look for anyone serious about tracking their vehicles with GPS.

Pros

- Excellent GPS system with great built-in reporting - Easy to see trucks in the field and get live data from what is going on - Can filter and isolate vehicles or drivers through filters - Allows you to review prior days and see driver routes on a map to increase efficiency - Reports can be exported in Excel and other formats for archiving and importing into other custom reports/tracking systems

Cons

- All data from the system does not appear later so you need to download the data you want to keep to view it years later. It does give you a really good time frame but eventually the data seems to drop out where you cannot get it anymore.

Best Fit for Plumbing Service Company

after working with several other vendors of fleet tracking over the last 20 years, I have seen/experienced a lot of different systems and the differences between the system..... lucky for me, when i relocated to SC for another opportunity at One Call Plumbing, I was fortunate to find Rhino while searching tracking solutions. you see, even tho i had used 4-5 other ones, i was still on the hunt for one..... so very lucky to have found Rhino.... since then, I used them on another shop I owned / aquired in NC, had several industry friends convert over to "my people" aka Rhino and will not stop using or referring Rhino.... my only fear would be that one day they would for some crazy reason stop offering their service, sell to another vendor, or change something that would make this tracking solution dream end....seriously.... it is so very refreshing to NOT have to worry about fleet tracking - I never have issues or concerns - dispatch and managment use it 24/7 and there are no issues ever !! lotsa love for Rhino !!

Pros

this is by far the best system i have found over the last 20 years of running service companies, great value for product, easy to install, software easy for dispatch team, maint records/reminders neat,simple,clean and the tech support if ever (maybe 2x in 5years) was OUTSTANDING as they get it up and running super fast. The cost is also amazing, super affordable, has allowed me to put trackers where I would normally "hold off" on prior tracking vendors due to cost....this keeps us current, safe, productive and running smooth. My operations would absolutely be less productive if we were not with Rhino..... Rhino for Life !! Thank you to all the Rhino Team Members - you are making a super positive difference with One Call Plumbing and I would bet the other clients of yours would agree 100%

Cons

none, seriously, I can not think of anything that would be a "con" or even suggestive improvement..... keep up the good work Rhino ! and Thank You !!

Disappointed and cancelled service after just a few weeks

The whole thing was an abject failure. We cancelled the service and will be sending all hardware back.

Pros

Unfortunately there were no aspects of our experience that met this "like" criteria. The initial sales conversations were great. We believed we were getting a solid platform for our asset management solution. I believe the base GPS tracking is functional and it did provide the fundamental data.

Cons

No clear expectations were communicated. After sale communications and support was some of the worse ever experienced. Units were to be configured and were not. 3 of 4 provided battery powered units never did work. Wiring was sketchy and we were not informed that the wiring harnesses were taped together "as a guide". The iButton key fob serial numbers were also pre-populated incorrectly. Driver IDs were never reported in most areas. Issues were never resolved in a timely fashion and Rhino didn't initiate communication regarding status, we always had to contact them to find out what was going on. When we said we would terminate service there was no hesitation or offer from sales, support or their Director of Operations regarding possible remediation, just - OK send it all back.

Top Notch

Outstanding value, prompt response and terrific customer service.

Pros

From day one it was very easy to use and provides more than adequate customization.

Cons

I had no difficulties in the implementation or setup.

Knowledgeable Sales and Tech Staff who work together in tandem to make a Great Product

If you have been on the fence about whether to try fleet tracking devices, then I would absolutely try this one. If you are in contracts and getting charged for extra and extra and don't get to talk to real people that have solutions immediately, then you need to switch. Easy to install. Easy to Track. GREAT PRODUCT and STAFF!

Pros

We are small, but growing business. You don't know when the ups and downs can happen with staff, jobs, and business in general, but Rhino Fleet has pricing plans and the ability to adapt to those all those achievements and struggles without trying to take extra money from your business by making you sign contracts and buy out contracts. We have used this service for just shy of a year. We started with 4 and added 2 more. Product works great and the Rhino Fleet STAFF answers any questions, issues, or concerns with a superior sense of urgency and care (and it's also usually the same people you are talking to *super plus). Great buy for us.

Cons

I would make sure that when you sign up to be sure to look at the real time refresh you sign up for. They have various levels of refresh, which understandably will cost different prices, but I missed that somewhere when we first signed up and didn't realize we were on a 2 minute lag, instead of 30 second lag. When I discovered this the staff was more than willing to help get us to the right place we wanted to be real-time. There are a couple glitchy items with the newest app, but if you call the service/tech team they will tell you exactly what to do and you will NOT be transferred several times and the problem is resolved immediately.

Friendly Staff, Fantastic Service, Tremendous Uptime. You could not ask for better service.

Tracking more than 500 drivers across the United States

Pros

Tools that easily allow us to track our drivers in real time and even allows us to see if there's anything amiss with their vehicles.

Cons

Saying there's something that I like least about Rhino's product is like asking what you like least about your favorite dessert. You really can't not like something about it... except the calories. Rhino spoils us on our services. Running drivers in the hundreds out in the field there will be times when tracking services go down (anyone in the tech field can tell you this, it's just a fact of life) however, Rhino responds to these issues whether they be in the middle of the afternoon on Wednesday or three in the morning on a Sunday. They recognize and find the issue and get it fixed rapidly. So I'm spoiled. Coming to expect that level of professional courtesy from every vendor we work with leaves me sorely disappointed.

Rhino Rocks!

Pros

I own a food truck and use the tracking equipment to tell my customers where my vehicle is located so they can come to my current location. It not only helps business, it helps me know that my employees are where they are suppose to be. It also lets me know if they are safely driving while my company name is plastered on the truck. Rhino's customer service is top notch and they are always extremely helpful when I need something. If you are looking at other companies, run away! Rhino is where you need to be.

Cons

I haven't found anything I don't like in the 2 years I have had their service.

Works exactly how we need it to!

More accountability and peace of mind. Has certainly paid off!

Pros

Customer service, although rarely needed, is great Easy to setup (OBD Device) Alexa integration is cool, although I haven't needed it too much as we don't switch drivers to different vans, etc. Can utilize Google Streetview within their program

Cons

The towns show up wrong; sometimes when you look at past history it will show a random town and the only way to know is by the road name where that device is. Also, I would use the hard-wired version next time as drivers conveniently pull out the device when they want to and say it "fell out".

Google Maps outdated

The only complaint I have against this program is that the Google Map is outdated with current posted speed limits, which was our main reason for purchasing a program. I'm constantly having to change my speed limit requirements otherwise I have over 200 alerts (literally) in my email box. I have submitted numerous updates to Google Maps and was wondering how long it will take before the information is updated. If you know anything else I can do, please advise me. Thank you.

Pros

It is easy to use and has lots of options.

Cons

Google Maps does not have current speed limits and as a result I have to investigate each speeding alert which can be time consuming.

J-W Power Company

The utilization of Rhino has allowed to have a better idea of the daily location and use of one of our most expensive and libel assets - company trucks. We have witnessed improvements in employee driving and more attention by those drivers to their company and personal driving habits.

Pros

Customer service is quick, easily accessible and always helpful!

Cons

Speed limit discrepancies between the system and actual posted speed limits.

Aerial Signs Review

We have a large monitor set up in office so everyone can see where the vehicles are each day. It has enabled us to better monitor how the techs spend their time - even where they spend their lunch breaks and if they are exceeding their allotted time. We have used the satellite feature a few times calling the techs out that we know down to the parking space where they are. It is very cool.

Pros

We use the software to keep track of the techs when they are out on the road, it has been very helpful in monitoring their activity and seeing how they treat the vehicles.

Cons

We had some bumps at the beginning needing more specific trackers for the cranes but once everything was ironed out we have not had any problems since.

So far so good, still learning the system Beverly was a big help.

Pros

I like the text alerts if someone is speeding and the geo fence option. It would be nice if the mobil app had a few more features. But it seems pretty good for a quick glance. Installation of the units couldn't have been easier. Customer service has been top notch so far. Keep up the good work.

Cons

There seems to be a problem when you try to customize your vehicle. The drop drown list only allows you to pick from four or five types of cars and won't allow you to type in a specific model. One of my guys drives a subaru and a ford E-350 Cargo van. Cant input those options. Should be an EZ fix for your software boys.

Rhino Fleet Tracking Review

So far it's working good. The only issue is that we had to turn up the sensitivity on a couple units and now it's a little harder to track the events. The ones that are functioning more accurate are easy to see when the vehicle turns off and on. We especially like being able to see when are employees start and finish a job. Also the ability to know when they are speeding and how fast. Jeanne was our rep and she did a good job of training us and helping us work through the kinks.

Pros

Ability to track our vehicle down trace it's movements.

Cons

When looking through events, I wish there was a simple view to easily see where it was turned on and where it was turned off instead of scrolling through all the path points of movement. When a vehicle travels about 2 hours, that's a lot of scrolling. It's useful to see the path, but wish there was an option to simplify and only see start and stop points.

Excellent Value and Easy to Use

I have used Fleetmatics, Fleet Complete and Azuga. No one has a better price or a better service. Rhinos Support team is very friendly, fast and knowledgeable. I have used you guys before with another company and It was a no brainer when asked buy my Boss who we should go with.

Pros

It is very easy to use and is flexible for all types of fleets

Cons

Nothing I like the software. Nothing else to say!

Very easy to understand and user friendly.

Pros

I like that it's very easy to use. I can go right in and get the information I need within seconds.

Cons

I don't have any cons to complain about. I am very happy with the investment the company made to purchase the services.

easy to use .

good

Pros

easy to use and program .easy to install

Cons

I don't like how if it get disconnected we don't get alert asap .

It's always nice working with their executives and they provide excellent customer service.

Pros

Easy to use and people in this Company are great. Wonderful people working in this company and very friendly

Cons

I never anything like in this software that I can say idon't like. Easy to print miles from the software and very very friendly software.

Excellent exp. Low $ product.

I can track my employees and be confident they are on task or correct them if they are not.

Pros

I've only used the product for a few days so I can't say what I like most just yet. I researched tracking devices for quite some time before I went with Rhino. I like the fact that I don't have to commit to a term contract. Everyone that I have communicated with has been awesome. Prompt assistance and communication is important to me as a business owner. I'm considering getting devices for 10 more vehicles based upon the experience so far. The tracking itself is extremely easy to use which is also important to me.

Training was very informative.

Pros

Bread crumb trail and speed alerts options. The ability to select posted or set your own speed alert is a plus.

Cons

Braking alert. I am still a little confused on what makes the braking alert go off. My assumption is the timing in the drop of your speed.

Quick, easy, and manageable right from my phone is great!

Pros

The fact that went over everything so precise, where I didn't have to ask questions shows she knows the product and is well informed about all the little details in the applications.

Cons

I didn't like that I was limited in how many times I could refresh to see where my fleet was going. I understand 360 is a lot, but what if I needed more. Seems unrealistic if I pay every month for them but I'm limited in situations that might have a high whereabout sensitivity.

Rhino Fleet Tracking

customer service was great!

Pros

price point was good and the customer support was good

Cons

user interface wasn't the best and managing the devices online was a little cumbersome

No customer service at all..except bankers hours.

Barely does the job.

Pros

It does the job.

Cons

When it acts up you're screwed, no support till the bank opens.

Awesome

Pros

- Great product - Easy to setup and install - Great app to see all trucks in the field and routes taken

Cons

We have been using this product for almost a year and I haven't found anything we do not like yet!

Fair Price & Great Customer Support

Overall Rhino Fleet tracking has been outstanding with their customer support. Product is easy to install and software is very intuitive.

Pros

Easy to use & install. Customer support is outstanding. No contract.

Cons

Patch cables for units can be a little pricey.

wonderful training

Pros

The system is very easy to use The maps are very clear, and the fact that you can have the maps separated by vehicle is nice

Cons

Wish the directions feature was available on the phone app. It seems like this would be almost a first thing to add, so phones could be used as the GPS unit

Just started an account with 20 devices, start up was very intuitive, so far so good.

Pros

Set up was super easy and lots of reporting and alert functions. The AP on the cell phone (Android for me) and the desktop both function great. I am able to get service reminders, trouble codes and most importantly find our team members in a flash.

Cons

Dont think it is capable of tracking total miles on a vehicle, including existing miles. You can get reports of how many mile the vehicle has traveled in a given period however I wish I can enter the vehicles existing mileage keep a running tally.

Terrible experience!

Pros

Bought this product with a seller that told lies about the product! Later the manager calls saying that you have a monthly fee. Looks like a scheme. You buy something and receives another.

Cons

The company doesnt worries about the costumer! They just want their profit! Dont recomend. There surely is something wrong because at the end you pay for something that you cant use.

It was very informative .

Able to see what my fleet is doing

Pros

The installation and set up was very easy. The customer service and the cost is great. I really like the fact that I can check it almost any where and any time.

Cons

I have only used the system for a couple of days, that is not long enough to see any cons. One thing I thank could be improved on is being able to copy the work hours for multi vehicles.

Extremely helpful, easy to work with

Pros

Ease of use, staff is very helpful and easy to contact. The software uses Google Maps, using the satellite view and up to date maps is helpful

Cons

I have not found anything about this software that I have not liked as of now. I have only used the software for a short time and have had no negative experiences

Very informative and easy to follow.

Here are some benefits we have encountered from using this software: Enhanced employee performance. We can provide safer and more reliable service.

Pros

This software helps enhance performance and security at our company. Pros: User friendly. Reliable. Detailed. Economic.

Pat is very nice, answer most questions with best of ability. 5 star service.

Pros

It is cheap. Well organized. Google integrated. Software runs smooth. You can track in real time from your phone.

Cons

Reports do not have much. Most people to use gps tracker at dispatchers with multiple vehicles. Reports need to have needs for a dispatcher...

Quick and efficient

Pros

It is very intuitive and easy to follow. The Googles Maps layout is a great format because it is so commonly used.

Cons

N/A I just started using it and haven't had any issues yet. From what I have seen so far - I am not anticipating any issues.

So happy with these trackers!

The thing that I have liked probably the best is the friendly and always available customer support. It's refreshing to talk to people that know the product and care about the end user. Cheers to Rhino and their support staff!

Pros

the ease of use and the the info you can get at a glance - then if you want more detail it is there as well

Cons

so far nothinig - once we learned a little about it - easy

Kelly was very informative and answered all of my questions.

Pros

Ease of use. Plan on running a continues screen thru out the work day. Vehicle maintenence reporting.

Cons

Have not had a real chance to use it yet.

Great customer service experience so far with everyone and in every department I have talked with.

Exactly what it is designed to do. Track our assets.

Pros

How easy it is to use. Since I have to say more I will just keep typing something. Blah Blah Blah

Cons

Not sure yet. I need more time to evaluate. Possibly needs more flexibility and capabilities with the service part.

Excited to learn new ways to help our company grow.

Pros

This software will help our company be more efficient and be able to track our day to day service. Which is helpful to us here at the office and to our technicians out in the field.

Cons

We just started using the software and we haven't found anything not to like about it. After our demo we are very excited to start using it.

Great Product and Service A+ Experience

We have been using our GPS Tracking system for a little over a week and love it! The service and training was great! We can already tell that the trucks are staying where they need to be without any extra miles being added. We have also been able to tell when trucks are operating which has helped tremendously with time sheets for payroll! We will definitely be saving money now that we have the tracking system in place!

Orientation training was excellent

Pros

Real time locating within one minute, easy hands on user friendly. Will be a great tool for pick up & delivery service.

Cons

Nothing yet. I don't have anything else to say about the software as I have only been using it for 3 days.

It was a great overview with one of the customer rep.

As I mentioned, I have just been trained and will start using this software on a daily basis. The reporting is what looks to be beneficial for our business.

Pros

It's early to know and will have more feedback in a few months. But it's looks to have a lot of information we need

Using these on fleet trucks

Pros

Tracking and ease of reports when needed to check up on status of trucks and their locations. Shows speeding too and that has helped.

Cons

Can be taken off of vehicle too easy and unfortunately employees have figured this out and that makes it frustrating

Great company, the rep was very nice to deal with and explained the tracking well.

Pros

Super easy to use. Easy install and reports a lot of data. Like the speed and braking alerts. Good capabilities so far. Very reasonable too.

Cons

Nothing yet. like the features so far that i have seen on it. Wish you couldn't disconnect it so easy.

Great Product!

I just got these and so far so good! Looking foward to being able to track my fleet easily. I had a different tracker before and this is SO much easier and user friendly.

Pros

Easy to use.

Cons

none so far that i know of

Initial training was super easy and informative.

Pros

Easy to use. Straightforward.

Cons

Would like to be able to send a daily (or weekly) report to other managers. These managers do not want to log into the system, they just want an over view of the daily log sent to them.

The software is very user friendly and easy to navigate.

Pros

The software is very easy to edit and navigate through without any prior experience with tracking software.

Cons

Have not been using the software long enough to have any issues. So I can not list any cons. Thanks.

Bev was very conscious of my time and needs and covered all the basics

Pros

The ease of use, the tabs are clearly labeled as to what they do, use of google maps is helpful as well

Great tool

This is a great tool for any size business. Easy to use and the customer service is great! Nicole was very knowledgeable and easy to follow when we did the online training.

No contract!

Great!

Pros

No contract and easy navigation. Excellent customer service.

Cons

No instructions with shipped chips. A one page introductory/instructional sheet would be nice.

Some good some bad

Pros

That it registers the vehicles and that the tracking actually works. The ease of setting most of it up, is also a plus

Cons

When a can is idle but running the every 2 minute listing on the Events listing and reports is over-burdening

Lori Byce review

Lori took my call inquirying about the service. She provided me a quote. Today she showed us a live demonstration. The software has many awesome features and the price is affordable.

Very pleased

Pros

The software seems to be very user friendly. The systems seems to be very easy to navigate through for monitoring and reports.

Cons

I am not sure what I do not like yet. I am very new to the program and I am still getting use to it.