The staff at Towbook are top notch. Always helpful and friendly, and always able to assist. If they don't have the answer immediately, they will research the situation and find an answer. They are familiar with the towing industry, and it shows in their knowledge in responding to questions and concerns. They take comments and suggestions and actually implement them into the upgrades in the software package. I would recommend Towbook to anyone in the industry, the use of the software has created such an accountability for our income, it is unbelievable. It pays for itself time and time again! Towbook ROCKS!!

Complete customization to allow for the most functional use and integration into our current operation. Customer service is top notch, always helpful, friendly, and timely! Continued upgrades are always useful and allow for even greater efficiency in running our tow operation. The ability to generate custom letters is also extremely helpful. The ability to have multiple users at no added cost is key!

Nothing negative to say about this software.

Towbook make's it easy to contact them with questions or problems. The response has always been quick & simplistic. I would highly recommend the service to anyone in the industry

Love to be able to check my impound vehicles on the go. It has made my world simple to be able to dispatch even from the road. As an owner operator, jumping into a truck and responding to a call, but still being able to dispatch or respond to customer's questions about impound vehicles is nothing less than simple. How it calculates the charges and that you can set parameters for each customer makes it easy for the drivers to properly enter info with ease. With A mobile device you can work from anywhere.

Sometimes during month end billing the program runs slowly it can be frustrating as the delay can cause costly time. I like to do month end on the last day of the month or the first day of the next month, and like to pound thru it quickly. When it slows down, I have a tendency to walk away and start another project. This delays me coming back to finish billing.

NA

DIGITALLY DISPATCH WORKING WITH MOTOR CLUBS

24/7 CUSTOMER SUPPORT RUDENESS AND UN-LOGIC SOLUTION AND HANGING UP ON YOU WOW!!!

Amazing. Great support, great product!

I absolutely love this software. Previously, we were using another product and the customer support was horrible. I began searching for a software that could meet all our needs and stumbled across Towbook. Two days into the free trial I was convinced it was exactly what we needed. The in app support is outstanding. The longest we've waited for a reply is maybe 5 minutes. Average response time I'd say is 2-3 minutes. I would also like to point out that some people are hesitant to trust "Cloud Based" software. In all the years we've used Towbook, we have NEVER had a connection issue or data issues. It has ran flawlessly. The features in Towbook check almost every box I could imagine a towing company would need. You won't be disappointed.

The only con I could think of is some features are only part of the higher tiers. So if you aren't a very high volume company and could get by with a cheaper plan, you may have to purchase a higher one just to get all the features you would like. But even with that said, it's still worth it to me.

Just when I think Towbook couldn't possibly implement anything new that would help. BAM!! There it is..."The Next Best Thing!" That should be Towbooks Motto: "Towbook.....The Next Best Thing!"

What's not to like. I have yet to find an issue. The crew does everything they can to help you along the way. They are just a click away and it's always like talking to a friend. They partner SUPERB customer service along with AMAZING software that truly streamlines our entire business. With a gun to my head i'd be challenged to find a down fall.

NOTHING. There is absolutely NOTHING to not like.

2 YEARS AGO I LOOKED AT THIS TOW SOFTWARE PROGRAM. I DIDN'T GO WITH IT BECAUSE IT DIDN'T OFFER ALL OF THE FUNCTIONS I WANTED IN A TOWING SOFTWARE PROGRAM. AFTER A YEAR OF TRYING 4 OTHER SOFTWARE PROGRAMS I LOOKED AT TOWBOOK AGAIN. THIS COMPANY HAD MADE SO MANY IMPROVEMENTS IT WAS UNBELIVABLE. WHEN I FIRST TALKED WITH THEM, THEY SAID THEY WERE AN AGRESSIVE TOWING SOFTWARE COMPANY & THAT THEY WOULD BE MAKING IMPROVEMENTS. I JUST THOUGHT THAT WAS A SALES PITCH. AFTER CHECKING OUT THEIR SOFTWARE A YEAR LATER I WAS CONVINCED. THEY HAD ADDED ALL OF THE FUNCTIONS I WANTED & MORE.

QUALITY PROGRAM WITH CONSTANT IMPROVEMENTS. GREAT TECH SUPPORT. FOR WHAT YOU GET, THE PRICE IS GREAT. SOME OF THE OTHER COMPANIES WERE ALMOST 4 TIMES AS MUCH PLUS THEY TRY TO NICKLE & DIME YOU. YOU CAN TELL HOW GOOD THE SOFTWARE IS WHEN YOU & ALL OF YOUR EMPLOYEES PICK IT QUICK.

I MADE THE MISTAKE OF WASTING TIME & PLENTY MONEY WITH THE BAD & UGLY SOFTWARE BUT THINK GOODNESS I WENT WITH THE GOOD.

I think it has been amazing. I also think that you guys should recognize support team which has very professional well-spoken agents. The team always resolves any issues we have no matter how big or small and is also very quick to respond when we do have a concern. The team is also very uplifting and positive when you speak to them on the phone! One of the best customer service representatives I have ever come across.

I really like how easy it is to use the product. I also like how it can be used by drivers as well and put on multiple different devices.

Maybe just how many updates but that is the way of technology and why your program works so well.

It had helped our business better organized in Dispatch, Accounting, and GPS Tracking!

User-friendly, in the cloud, unlimited users, Digital Dispatch API integration with Allstate, NSD, DAA, Tesla and lots other and the best part about this is always evolving and improving! The inbuilt GPS tracking is another awesome feature. Kudos to Customer Service 24 X 7 available, we had reached them when we needed and they are always ready to help. We never had to wait more than 5 mins for help.

Nothing! Nothing to complain about this software.

I am extremely happy with Towbook. I work with AAA, and AAA changed their platform. It completely put a stop to getting AAA calls pushed over to Towbook. With the help of Towbooks support team, we think we finally have the answers to the problem of getting these AAA calls automatically pushed over to Towbook. Thank you support team at Towbook!

We started out using Towbook a couple of years ago for a "free trial". We now use it all the time. Its money well spent. They keep updating different features that can make your life easier.

Dont really have anything negative to add

I am able to calculate commissions for drivers, profit for the company, enter expenses, see reports, and run my business efficiently because of this amazing software.

Super simple to use, calculates mileage for you, create custom forms and emails receipts automatically. There is no need for training on this software, and the customer service team is always available when you need them. Literally, I have called at all hours of the night and always reached someone and gotten the situation figured out right away.

Every once in a while I have to logout and in to reset the account for changes to take hold. I literally have no other complaints. This isn't even really a complaint.

getting to the disablement location a providing service in a timely manner

easy to use, run plates to get vin numbers and the uploading of photos is easy, the ease for the user makes it a plus

the maps are some times off and will lead the driver miles off course causing the call to the customer to be late

This software allows you to customize your electronic dispatch for simple non technical people all the way to going completely paperless if you wanted to.

Towbook reps are always willing to help. They will do everything absolutely necessary to earn your business and their program is so custom it will fit any towing companies needs from 1-100 trucks and employees!!!!

Blank thoughts on this. There’s not anything I don’t loke about it.

This software has made it easier to tack everything and makes it easier for the driver to have all the information right there on there phone.. easy to read!!

Its easy to read and figure out. The layout and all the custom adds you can do is great!! Also there customer service is faster than anyone I have ever dealt with, in less than 10 mins my problems are figured out and questions are answered!!

I wish there was more ways to customize the accounts themselves. I also thought it would be nice to have more big trucks in the drop down options.

Overall towbook is a good one to use I have also used to use towsoft in the past and I find towbook to be better

This is awesome when it comes to dispatching. Easley send tow call to other employees. Used to help and calculate prices and daily logs.

Hey tell the GPS tracker isn't that great.

Very helpful, finished in a timely manner and insured what they changed in our account was actually what we needed. Great help!

Sometimes moves slower than I would like. I'm not sure if that is user error or not.

Nice people to deal with, helpful considerate and go the extra mile without having to be asked is way beyond expectations but that is how they operate!

I was trying to get a report on payouts, was super slow, tedious and frustrating for a very challenged computer person...our rep not only worked on it for me but got the report...90% of what I needed so instead of days work ahead of me, I can get this report for the owner today! Great!!!!

Everything went smoothly...no problem! I had no issues at all with my interactions.

This dispatching software is outstanding! We use it for multiple companies throughout DMV. It is able to handle our large volume of calls easily. I am able to track all my companies' and their progress at any level we want. I get instant alerts for any derailment. Due to the efficiency of this software, I saw an increase companies' overall performance, customer satisfaction and revenue just within the last few months alone. We are able to generate multiple reports for not just dispatching purposes but also our payroll, account receivables departments get great use out of this software. Towbook has recently added a feature for truck maintenance that is quite helpful in ensuring that trucks are performing at par and no maintenance or repairs are due. The dispatching system is accessible as a mobile app which is great for continuous dispatching capabilities. Dan Smith, Tom and Rob are very helpful and always available to help! They understand our vision and are committed to ensuring that we get the best use of this software! Towbook is perfect!