Towbook Management Software

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Find out more:

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About Towbook Management Software

Towbook is a cloud-based fleet management solution that helps businesses manage processes related to consent towing, roadside assistance and more through dispatching, vehicle impoundments and invoicing. Key features include maintenance management, routing, client administration and billing. Designed for businesses of all sizes, Towbook automates the entire lifecycle of private property towing from adding drivers to configuring pricing and assigning additional job orders to workers. It allows firms to handle customer accounts by creating statements, receiving payments, tagging multiple accounts and more. Additionally, the solution comes with an interface for accepting/rejecting work order requests, uploading images and assigning drivers. Towbook comes with an i...

Towbook Management Software Pricing

30-day free trial, no credit card required. Starter: $49 per month - up to 250 calls per month Premium: $99 per month - up to 500 calls per month Professional: $189 per month - up to 1000 calls per month Ultimate: $289 per month - up to 1500 calls per month Enterprise: $349 per month - up to 2000 calls per month ($49 per month for every 1000 additional calls)

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

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Towbook Management Software User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Showing 1 - 5 of 79 reviews

User Profile

Jaci

Verified reviewer

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2018

Towbook Grew Our Company

We are wrapping up our 3rd year using Towbook. Our business has doubled in truck and staff count, but we can achieve all of our billing needs in less than 20 hours a week. That’s one part time position to cover 24,000 calls a year. From management to drivers and dispatchers, Towbook continues to stay on top of an ever changing industry at a very fair price. The ease of use in the office and on the road is astounding.

Pros

Automation of invoicing Auto submission to motor clubs GPS tracking of drivers Easy to use reporting Commission tracking Impounds customized to our state Constant advancements of software 1st class customer service

Cons

The only con I can find is that I wished we had started sooner.

REVA

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

I wish there were 10 stars available for their tech support.....

I have satellite offices and we had trouble coordinating drivers, calls, and information from one admin/dispatcher to the next. Towbook is a VERY affordable option that gives you as much bang for your buck as you can find anywhere. Plus you don't get stuck on hold to speak to someone halfway around the world when you have problems. They have a variety of ways to contact them and they respond in a timely fashion every single time.

Pros

I like most that it's easy to use. I love that it's cloud-based so we can unify all my operations in different places to one real-time experience. I love that the company is very responsive to developing new features independently, but also works hard to implement changes requested by customers. There is not one human being at Towbook software that I have run into so far that I wouldn't be happy to have at my company!

Cons

I seriously have no complaints. Can't complain about the cost, the overall value, or even the ease of getting it set up. They could have called it "Dispatch software for dummies" and wouldn't have been far from the truth.

Reasons for choosing Towbook Management Software

At first it was mainly the price. But it has become the one piece of technology that I wouldn't even consider switching out. The price is still the best of all options in the industry, in my opinion. You get great software, ease of use, reliability, responsiveness to developing needs, and the very best tech support of any software I use--hands down.

Reasons for switching to Towbook Management Software

Needed a cloud-based alternative so all users could see info in real time.

Buffy

Company size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

The Business software of today, tomorrow and the future.

Has helped build our business to what it is today. Improved ETA times, ease of invoicing, and more. The Customer Service is Excellent and we will continue to utilize this program for our business.

Pros

The GPS, and the ease of connection to our roadside provider network.

Cons

We love everything about the software. Continually updating the software to satisfy clientele need.

Reasons for choosing Towbook Management Software

Has the best software, customer service and continually updating to meet clientele needs.

Yaser

Company size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

May 2019

24/7 is nothing but angry sleepy voice so made that we called at 2 am to ask for help login!!

NA

Pros

DIGITALLY DISPATCH WORKING WITH MOTOR CLUBS

Cons

24/7 CUSTOMER SUPPORT RUDENESS AND UN-LOGIC SOLUTION AND HANGING UP ON YOU WOW!!!

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

The best Towing Software in the industry

Pros

Towbook is extremely easy to use and has changed the way we do business for the better. This software allows us to easily keep track of what our drivers are doing and plan how to most efficiently utilize our fleet to get people safely out of harms way or to their destination. The visual comparison to the most used social media website makes Towbook very user friendly and non-intimidating. The software support (by online chat, phone and email) is easily and quickly reachable 24/7 and generally a response is helpful with problem solving solutions.

Cons

When there is an outage it really cripples our operations. Thankfully outages don’t last very long and support is generally very transparent as to how long it is expected to last.

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