# Towbook Management Software Software Reviews, Demo & Pricing - 2026 > Review of Towbook Management Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/fleet-management/towbook-profile --- [Home](https://www.softwareadvice.com/) / [Fleet Management Software](https://www.softwareadvice.com/fleet-management/) / Towbook Management Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/fleet-management/towbook-profile/reviews/)[Alternatives](https://www.softwareadvice.com/fleet-management/towbook-profile/alternatives/) # Towbook Management Software 2026: Benefits, Features & Pricing Wondering if Towbook Management Software is right for your organization? Our Fleet Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Towbook Management Software 4.8 [(81)](https://www.softwareadvice.com/fleet-management/towbook-profile/reviews/) Pricing Starting at $49.00 per month ### About Towbook Management Software Towbook is a cloud-based fleet management solution that helps businesses manage processes related to consent towing, roadside assistance and more through dispatching, vehicle impoundments and invoicing. Key features include maintenance management, routing, client administration and billing. Designed for businesses of all sizes, Towbook automates the entire lifecycle of private property towing from adding drivers to configuring pricing and assigning additional job orders to workers. It allows firms to handle customer accounts by creating statements, receiving payments, tagging multiple accounts and more. Additionally, the solution comes with an interface for accepting/rejecting work order requests, uploading images and assigning drivers. Towbook comes with an integration with Quickbooks to receive outstanding payments and generate/share invoices across team members. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures. Wondering if Towbook Management Software is right for your organization? Our Fleet Management Software selection experts can help you in 15 minutes or less. ## Towbook Management Software User Interface ## Popular Towbook Management Software Alternatives Main Product Towbook Management Software 4.8 [(81)](https://www.softwareadvice.com/fleet-management/towbook-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.84Value for money - 4.79Customer support - 4.84Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Samsara](https://www.softwareadvice.com/fleet-management/samsara-profile/) 4.5 [(1008)](https://www.softwareadvice.com/fleet-management/samsara-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.27Value for money - 4.25Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Motive](https://www.softwareadvice.com/fleet-management/motive-profile/) 4.5 [(1688)](https://www.softwareadvice.com/fleet-management/motive-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.21Value for money - 4.40Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [One Step GPS](https://www.softwareadvice.com/field-service/one-step-gps-profile/) 4.8 [(263)](https://www.softwareadvice.com/field-service/one-step-gps-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.78Value for money - 4.83Customer support - 4.73Functionality Pricing Starting at $13.95 per month Get Price Alternative Product [Motus](https://www.softwareadvice.com/fleet-management/motus-profile/) 4.7 [(473)](https://www.softwareadvice.com/fleet-management/motus-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.63Value for money - 4.63Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Elite EXTRA](https://www.softwareadvice.com/fleet-management/elite-extra-profile/) 4.7 [(389)](https://www.softwareadvice.com/fleet-management/elite-extra-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.58Value for money - 4.77Customer support - 4.56Functionality Pricing Starting at $24.00 per month Get Price ## Towbook Management Software Pricing and Plans Starting price: $49.00 per month Free Trial Free Version Starter $49.00 flat rate, per month Plan includes: - 250 Calls Per Month - Account Statements - Commission Tracking - Mobile Apps - Photo Uploads - Priority Call Text Alert - Reports - Square Integration - Unlimited User Accounts Premium $99.00 flat rate, per month Plan includes: - 250 Calls Per Month - Account Statements - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Call History Tracking - Commission Tracking - Digital Dispatching - Impound Management - Mobile Apps Read More Pro $189.00 flat rate, per month Plan includes: - 500 Calls Per Month - Account Statements - Advanced Notification Service - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Automatic Mileage Calculations - Call History Tracking - Commission Tracking - Customer Portal Read More Ultimate Pricing available upon request Plan includes: - 1000 Calls Per Month - Accident Reports - Account Statements - Advanced Notification Service - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Automatic Mileage Calculations - Call Chat - Call & Driver Map Replay Read More Enterprise Pricing available upon request Plan includes: - 1500 Calls Per Month - Accident Reports - Account Statements - Advanced Notification Service - Automated Email Call Processing - Automatic Address Completion - Automatic Impound Letters & State Forms - Automatic Mileage Calculations - Call Chat - Call & Driver Map Replay Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Towbook Management Software Features - Popular features found in Fleet Management Employee Management Fuel Management Geographic Maps Incident Reporting Inspection Management Maintenance Management Mileage Tracking Route Optimization VIN Lookup Work Order Management - More features of Towbook Management Software Accounting Integration Activity Tracking Alerts/Notifications Billing & Invoicing Client Management Client Portal Commission Management Customer Database Electronic Signature Fleet Management GPS Lot Management Routing ## Towbook Management Software Integrations QuickBooks Online Advanced Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review Webfleet Integration rated undefined from -1 review Google Maps Integration rated undefined from -1 review ## Towbook Management Software User Reviews Overall Rating 4.8 Ratings Breakdown 5 93% 4 4% 3 1% 2 0% 1 2% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 4.8 Functionality 4.8 LB Lee B. Verified reviewer Automotive 2-10 employees Used unspecified for more than 2 years Review source Reviewed January 2020 Is there perfection? 5 Just when I think Towbook couldn't possibly implement anything new that would help. BAM!! There it is..."The Next Best Thing!" That should be Towbooks Motto: "Towbook.....The Next Best Thing!" Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What's not to like. I have yet to find an issue. The crew does everything they can to help you along the way. They are just a click away and it's always like talking to a friend. They partner SUPERB customer service along with AMAZING software that truly streamlines our entire business. With a gun to my head i'd be challenged to find a down fall. Cons: NOTHING. There is absolutely NOTHING to not like. Read More JJ Janet J. Verified reviewer E-Learning 51-200 employees Used daily for less than 2 years Review source Reviewed April 2025 Invaluable to remote workers especially for dispatching 5 Overall, I would not mind using towbook again as it was easy to learn, especially being trained by phone/zoom for a remote position, and fhe program has the capability to handle everything needed in the dispatching roadside business. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I used towbook whrn working with a dispatching service that helped to set up our drivers with roadside assistance and insurance companies. It was easy to sue once i got the hang of it, and I liked that it was flexible and whether I was speaking to a stranded customer, a towtruck driver, or an insurance/roadside assistance company, the program had all the tools I needed to navigate for drivers, give customers eta's and find available drivers for companies setting up assiatkce for their customers. Cons: Sometimes the program would freeze up requiring a reset of the computer which during a busy wotkday answering calls can br very frustrating. I do not blame towbook alone however for the issues as some were caused by internet connectivity, but still it was frustrating and counter productive Read More sk shahid k. Verified reviewer Transportation/ Trucking/ Railroad 51-200 employees Used daily for more than 2 years Review source Reviewed August 2019 Best Tow Truck Dispatch Software ever used till now 5 It had helped our business better organized in Dispatch, Accounting, and GPS Tracking! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: User-friendly, in the cloud, unlimited users, Digital Dispatch API integration with Allstate, NSD, DAA, Tesla and lots other and the best part about this is always evolving and improving! The inbuilt GPS tracking is another awesome feature. Kudos to Customer Service 24 X 7 available, we had reached them when we needed and they are always ready to help. We never had to wait more than 5 mins for help. Cons: Nothing! Nothing to complain about this software. Read More BR Buffy R. Verified reviewer Transportation/ Trucking/ Railroad 2-10 employees Used daily for more than 2 years Review source Reviewed April 2022 The Business software of today, tomorrow and the future. 5 Has helped build our business to what it is today. Improved ETA times, ease of invoicing, and more. The Customer Service is Excellent and we will continue to utilize this program for our business. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The GPS, and the ease of connection to our roadside provider network. Cons: We love everything about the software. Continually updating the software to satisfy clientele need. Reasons for choosing Towbook Management Software Has the best software, customer service and continually updating to meet clientele needs. Read More CW Christina W. Verified reviewer Transportation/ Trucking/ Railroad 2-10 employees Used daily for free trial Review source Reviewed June 2019 Best Customer Service I have ever received 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Overall it is easy to use with a small amount of explanation. I feel like the programming is headed in the right direction. Towbook was recommended to me over and over and I feel like the main reason is the customer service. Here is a great example: I was notified a task/ticket needed to be created for an issue I was having, that it was created, that the conversation will be closed and that Towbook will contact me when they have a resolution. They have great communication! They are also available 24/7 which is great considering I do most of my paperwork after 10pm. Cons: It all comes down to who and how you do business with them. IE: The Autoclub NSD is extremely limited in what you can do, basically used only for dispatching. You cannot do any auto billing or payment tracking for them due to the Autoclubs limitation (not Towbooks issue but I was sold on the fact that you could). They have to be treated more like a shop account which is time consuming when they have such high volume. It is amazing for the Autoclubs that you can do auto billing and have payments auto applied/posted in Towbook. We have received many compliments on the professionalism of the the invoices/statements from our shop accounts. There is some back and forth on the web pages/tabs that I feel are unnecessary and could be updated with some programming tweeks but overall they have a great product and the absolute best customer service I have ever received. They have lots of reports but I would like to see a place where I can create a custom report myself and save it in my account or have Towbook create me a custom report and post it to my account that I can run that is tailored towards my business instead of rummaging through about 100 excel tabs I don't \*currently\* need. Read More KF Kyle F. Verified reviewer Automotive 2-10 employees Used daily for less than 2 years Review source Reviewed May 2019 Amazing software 5 Amazing. Great support, great product! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I absolutely love this software. Previously, we were using another product and the customer support was horrible. I began searching for a software that could meet all our needs and stumbled across Towbook. Two days into the free trial I was convinced it was exactly what we needed. The in app support is outstanding. The longest we've waited for a reply is maybe 5 minutes. Average response time I'd say is 2-3 minutes. I would also like to point out that some people are hesitant to trust "Cloud Based" software. In all the years we've used Towbook, we have NEVER had a connection issue or data issues. It has ran flawlessly. The features in Towbook check almost every box I could imagine a towing company would need. You won't be disappointed. Cons: The only con I could think of is some features are only part of the higher tiers. So if you aren't a very high volume company and could get by with a cheaper plan, you may have to purchase a higher one just to get all the features you would like. But even with that said, it's still worth it to me. Read More PC Peter C. Verified reviewer Transportation/ Trucking/ Railroad 2-10 employees Used daily for less than 12 months Review source Reviewed February 2020 Best Decision Ever 5 The staff at Towbook are top notch. Always helpful and friendly, and always able to assist. If they don't have the answer immediately, they will research the situation and find an answer. They are familiar with the towing industry, and it shows in their knowledge in responding to questions and concerns. They take comments and suggestions and actually implement them into the upgrades in the software package. I would recommend Towbook to anyone in the industry, the use of the software has created such an accountability for our income, it is unbelievable. It pays for itself time and time again! Towbook ROCKS!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Complete customization to allow for the most functional use and integration into our current operation. Customer service is top notch, always helpful, friendly, and timely! Continued upgrades are always useful and allow for even greater efficiency in running our tow operation. The ability to generate custom letters is also extremely helpful. The ability to have multiple users at no added cost is key! Cons: Nothing negative to say about this software. Reasons for choosing Towbook Management Software Multiple users and affordability! Read More MB MICHAEL B. Transportation/ Trucking/ Railroad 2-10 employees Used daily for more than 2 years Review source Reviewed September 2018 Revolutionized My Dispatch System 5 Towbook make's it easy to contact them with questions or problems. The response has always been quick & simplistic. I would highly recommend the service to anyone in the industry Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Love to be able to check my impound vehicles on the go. It has made my world simple to be able to dispatch even from the road. As an owner operator, jumping into a truck and responding to a call, but still being able to dispatch or respond to customer's questions about impound vehicles is nothing less than simple. How it calculates the charges and that you can set parameters for each customer makes it easy for the drivers to properly enter info with ease. With A mobile device you can work from anywhere. Cons: Sometimes during month end billing the program runs slowly it can be frustrating as the delay can cause costly time. I like to do month end on the last day of the month or the first day of the next month, and like to pound thru it quickly. When it slows down, I have a tendency to walk away and start another project. This delays me coming back to finish billing. Read More Sr Steve r. Verified reviewer Transportation/ Trucking/ Railroad 2-10 employees Used daily for more than 2 years Review source Reviewed April 2019 Amazing Product and Customer Service Agents 5 I think it has been amazing. I also think that you guys should recognize support team which has very professional well-spoken agents. The team always resolves any issues we have no matter how big or small and is also very quick to respond when we do have a concern. The team is also very uplifting and positive when you speak to them on the phone! One of the best customer service representatives I have ever come across. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I really like how easy it is to use the product. I also like how it can be used by drivers as well and put on multiple different devices. Cons: Maybe just how many updates but that is the way of technology and why your program works so well. Read More VR Verified Reviewer Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed January 2019 Superior Towing Management Software! 5 This software has brought so much technical simplicity to our company, alowing us to run our operations extremely efficient. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Support and their vast knowledge of the towing industry. Read More Showing 1 - 10 of 81 Reviews [See All Reviews](https://www.softwareadvice.com/fleet-management/towbook-profile/reviews/) ## Towbook Management Software Popular Comparisons [Samsara vs Towbook Management Software](https://www.softwareadvice.com/fleet-management/samsara-profile/vs/towbook/)[Motive vs Towbook Management Software](https://www.softwareadvice.com/fleet-management/motive-profile/vs/towbook/)[One Step GPS vs Towbook Management Software](https://www.softwareadvice.com/field-service/one-step-gps-profile/vs/towbook/)[Motus vs Towbook Management Software](https://www.softwareadvice.com/fleet-management/motus-profile/vs/towbook/)[Geotab vs Towbook Management Software](https://www.softwareadvice.com/fleet-management/my-geotab-profile/vs/towbook/) [Compare All Alternatives](https://www.softwareadvice.com/fleet-management/towbook-profile/alternatives/) ## Other Top Recommended Fleet Management Software [GPS Insight](https://www.softwareadvice.com/fleet-management/gps-insight-profile/) **4.5** (243) Recently recommended **76** times [Azuga Fleet](https://www.softwareadvice.com/logbook/azuga-fleet-profile/) **4.3** (301) Recently recommended **68** times [HCSS Telematics](https://www.softwareadvice.com/fleet-management/hcss-gps-profile/) **3.5** (2) Recently recommended **54** times [EAGLEi GPS](https://www.softwareadvice.com/product/455264-EAGLEi-GPS/) **0.0** (0) Recently recommended **52** times Stuck Between Options? 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