WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer requests, adjust schedules/routes as needed, confirm driver ETAs and more.

Users can build optimal routes as well as utilize features like drag-and-drop, best-fit for assigning last minute orders and alerts on violations.

Route Manager allows drivers to sync updates back to the office via the mobile app. They can receive routes, capture proof of delivery, check in and out of stops and mark orders as reschedule or skipped. In addition, planners can track drivers and maintain full visibility when GPS tracking is activated.



36 Reviews of WorkWave Route Manager

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 36 reviews

December 2018

Carmen from Forex Cargo Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great routing tool

Overall, very pleased with WorkWave

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

December 2018

Kyle from Farmhouse Delivery

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Functionality

4 of 5

December 2018

WorkWave is good but lacks ease-of-use

Pros

WorkWave has an incredible suite of features including multiple drivers/vehicles, a mobile app, real-time vehicle GPS tracking, and driver scheduling.

Cons

The software had very deep functionality but the training that was offered was not that helpful (nor was it cheap). Compared to some of the other web-based routing platforms, WW has an old UI/UX and is not intuitive.

September 2018

Evelyn from Clover Health

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2018

WorkWake in Healthcare

Better customer service

Pros

This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

Cons

When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.

March 2018

Jessica from Treidgen

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

March 2018

Scam! Scam! Scam!

Watch out for their contract! Good companies should not have to force customer to keep using a product that doesn’t work for their business.

Pros

Can’t name one...

Cons

Software has consistent clutches, package feature was a joke, Quickbooks sync would just duplicate things causing more problems.

January 2018

Jessica from Nature's Purpose

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Love the customer service and easy use of the app!

Pros

Visually easy to navigate. Simple but thorough. Love the organization and easy navigation on the computer and the app.

Cons

GPS snaps the coordinates to the street but not the house. Mostly Google's fault but if there was a way to get that pin on each exact house/apartment then that would be great.

December 2017

jennifer from First Choice Cleaning Solutions

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2017

Takes time getting used to

Pros

Great features just a shame they arent open fully to uk users. Being able to click on a customer and getting a statement straight away

Cons

Takes some time getting used to it and navigating your way around. payroll etc isnt open to uk users

August 2017

Eileen from The Milton Consulting Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Great!

Makes my life easier and frees me up to do other things.

Pros

I like the fact that I know longer have to look up zip codes... WorkWave does it for me. Awesome customer support.

May 2017

Steph from Ela's Beauty Room

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Great Service!

Pros

Lovely user interface. The customer support is very responsive and helpful. API is easy to integrate.

Cons

It took me a while to get used to it, so you should spend some time playing around with the features before properly using it. Also, you do have to input many little details.

January 2017

Hong Wen from Texas A&M University

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2017

Awesome product!

Pros: - Easy to use - Easy to deploy and competitive pricing - API helps with integration. Cons: - The route printing is a bit limited - Inputting every detail of information from traffic patterns to truck routes

December 2016

Tiffany from Fitlife Foods

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Route Management at its finest!

Our company was new to delivery and had many requirements for a routing program. Workwave/Viamente has met all of them. They are a fantastic company to work with. Not only do they have wonderful customer service, but they are always on top of new technology changes to ensure their application is one of the best.

Pros

Route Optimization
Ability to route from a remote location
User Friendly
Ease of Accessibility
Love the ability to add comments into a specific stop for any issues that may have arrived.

Cons

Only able to approve 3 days out, however this would not be a concern for most other users. We have pre-planned delivery orders so customers must place their order 4 days in advance.

November 2016

Alex from Zone 7

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Great organizational tool

At first I thought this program was easy to use and comprhensive, then as I started to play with it I realized all of the work it does is based on every little detail you include in it. This is where is becomes a little less user friendly because unless you have time to put into it, it will not give accurate times/routes according to your vehicles, traffic, etc. With that being said, if you do have the time to accumulate the information and input it into the program, it becomes a useful tool in building routes, dispatching routes, and communicating with the drivers. It is also Excel-friendly which is a big plus for my company.

Pros

Excel-friendly, information is easy to view, great organizational tool

Cons

Inputting every detail of information from traffic patterns to truck routes, etc.

September 2016

Karen from MSI


Ease-of-use

1.5 of 5

Value for money

3 of 5

Customer support

4.5 of 5

Functionality

1 of 5

September 2016

A work in progress

Pros

They take feedback and are improving the system weekly. Cheap monthly fee compared to other systems on the market.

Cons

Cheap isn't always best. If you have the patience of dealing with the technical problems then it is fine. Still not 100% up and running and are now past the 90 day mark. Techs are unable to see other schedules and cannot change their schedules using the app.

August 2016

Justin from EBI


Ease-of-use

4.5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

We use the software to give our driver some options to plan their day

Pros

Easy to use, easy to deploy and competitive pricing.
API helps with integration.

Cons

A french version would be nice.
The route printing is a bit limited but we want to use the Iphone App ASAP anyway.

January 2015

Cindy from Columbus State University


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2015

Viamente saved my sanity!

Pros

The Viamente Route Planner software helped us tame a project that was loathed by many. Our team would have to load 2500 addresses into a map software that could not group routes on its own. We would have to draw boxes on our maps, zoom in to print the map and list of addresses, and then zoom back out. Then, we would repeat that process 250 times to give us 10 houses to a route. Viamente took the manual work out of it. It was able to group the houses into routes of 10 on its own and then provide us with a way to print maps and lists easily.

Cons

I was a little apprehensive about purchasing online software from a company so far away. However, the Viamente team discussed all my concerns with me and provided me with such great support. We have never regretted our purchase.

January 2015

Dan from Glen Echo Fine Foods


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2015

Best value Route Planning tool on the market

Pros

Great value for the price. Easy to use. The Excel upload is very useful. We use this product everyday to plan routes. Having access to the tool via the cloud allows anyone to use regardless of location.

Cons

It does not take traffic patterns into account very well. It does not have GPS tracking integrated.

January 2015

Jeff from Relay Foods

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2015

Great partner and great technology

We've been working with Viamente for over 2 years now, and have been continually impressed with their level of service and technology. In terms of technology, we've heavily used both their web interface and API, and each has worked just as expected. The web interface has been intuitive for our employees, and the API easy to integrate with. As such, what started out as just a way to aid our drivers on pre-existing routes , Viamente has now become a central component of our online grocery delivery infrastructure. Though the service has been stable and performant, whenever we've needed any support, their team has been extremely responsive with any issues that have arisen, and as our service has grown, they've always been willing to work with us to figure out the best way to work together. Looking forward to a continued relationship!

January 2015

John` from Best Plumbing Supply

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

3 of 5

January 2015

Viamente Review

Pros: The most user defined options of the software we tested It is very easy to move stops around to different times and different trucks. It does a good job routing the trucks if you are careful defining territories and time windows Cons: It is COMMERCIAL ROUTING SOFTWARE AND ROUTES TRUCKS ONTO PASSENGER PARKWAYS Every once in a while it puts a stop in a different state or country when the address format is exactly the same as the other addresses Usually leave a message if there is a problem don't expect an immediate response

Response from WorkWave of WorkWave

Replied January 2015

Thank you for your feedback, John. Our customer's concerns are really important to us as they help us improve our product and user experience. We will contact you directly to discuss your comments and possible solutions.

January 2015

Joris from MarleenKookt

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2015

Excellent multi vehicle, multi stop route planning software with unrivaled customer support

We have been using Viamente for the past 2,5 years and everyday we are still happy that we found it! Currently we have a fleet of 15 vehicles that we use to delivery around 180 orders a day, all with their own unique requirements (delivery time slots, size, weight). Viamente enables us to plan our routes in a matter of minutes (sometimes a little longer, as we may be constrained with the number of drivers to deliver all the orders). Pros: + Intuitive interface to get both a broad and detailed overview for all the routes or a specific one. + You can send the resulting route by mail to your driver so they can see it on their smart phone before and during deliveries. + Truly scalable to hundreds of stops + Can handle multiple constraints extremely well (i.e. time slots, capacity of the delivery vehicles, speed of the vehicle/driver) + Unmatched excellent support that tries to understand and accomodate your specific needs. Have not met another software company with this type of support!!! Cons: - The mail that gets send to your drivers can not be customized, so it can not be company branded

September 2014

Carin from A1 Orange Cleaning Service


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2014

RoutePoint is the best!!!

Pros

I like the ease of use. It's very user-friendly. Everything I need is there: routing, scheduling, service orders, invoices, account history, notes, reports, everything! It's all-in-one. I couldn't service all of my accounts without it!!

Cons

We have custom modifications to make the software do what we need specifically for our customers/needs. Whenever they do upgrades to a new version, our custom modifications sometimes get wiped out. And we don't know it until we go to run a report, print service orders, or something along those lines. However, they are always quick to remedy the problem.

July 2014

Lori from Superior Carpet Cleaning Service

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

July 2014

Streamline Your Business

PestPac and RoutePoint have been phenomenal for us and our business. It gives us access to our customer and billing information anywhere that we have access to the internet. It has streamlined the administrative side of our business so much. We can mail to, look up information on, schedule or bill our customers with just the click of a button. Thank you so much!