Dispatch routes to mobile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About WorkWave Route Manager
WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer requests, adjust schedules/routes as needed, confirm driver ETAs and more.
Users can build optimal routes as well as utilize features like drag-and-drop, best-fit for assigning last minute orders and alerts on violations.
Route Manager allows drivers to sync updates back to the office via the mobile app. They can receive routes, capture proof of delivery, check in and out of stops and mark orders as reschedule or skipped. In addition, planners can track drivers and maintain full visibility when GPS tracking is activated.
40 Reviews of WorkWave Route Manager
Average User Ratings
Overall
4.25 / 5 stars
Ease-of-use
4.0
Value for money
3.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
December 2018
Carmen from Forex Cargo Inc.
Verified Reviewer
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2018
Great routing tool
Overall, very pleased with WorkWave
Pros
GPS tracking and the ability for our customers to acknowledge delivery using the app.
Cons
We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose
September 2018
Evelyn from Clover Health
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
September 2018
WorkWake in Healthcare
Better customer service
Pros
This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.
Cons
When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.
August 2019
Christine from CLEAResult
Company Size: 5,001-10,000 employees
Industry: Utilities
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
August 2019
WorkWave upgrade
Pros
Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.
Cons
WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.
Response from WorkWave
Replied August 2019
Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight.
January 2015
Cindy from Columbus State University
Industry: Consumer Goods
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2015
Viamente saved my sanity!
Pros
The Viamente Route Planner software helped us tame a project that was loathed by many. Our team would have to load 2500 addresses into a map software that could not group routes on its own. We would have to draw boxes on our maps, zoom in to print the map and list of addresses, and then zoom back out. Then, we would repeat that process 250 times to give us 10 houses to a route. Viamente took the manual work out of it. It was able to group the houses into routes of 10 on its own and then provide us with a way to print maps and lists easily.
Cons
I was a little apprehensive about purchasing online software from a company so far away. However, the Viamente team discussed all my concerns with me and provided me with such great support. We have never regretted our purchase.
December 2016
Tiffany from Fitlife Foods
Company Size: 51-200 employees
Industry: Package/Freight Delivery
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Route Management at its finest!
Our company was new to delivery and had many requirements for a routing program. Workwave/Viamente has met all of them. They are a fantastic company to work with. Not only do they have wonderful customer service, but they are always on top of new technology changes to ensure their application is one of the best.
Pros
Route Optimization Ability to route from a remote location User Friendly Ease of Accessibility Love the ability to add comments into a specific stop for any issues that may have arrived.
Cons
Only able to approve 3 days out, however this would not be a concern for most other users. We have pre-planned delivery orders so customers must place their order 4 days in advance.
