WorkWave Route Manager is a cloud-based system. Included in each routeplan are extensive maps, mileage information and cost estimates.
Dispatchers can provide drivers with printed, emailed or HTML route links. For those using a cellular-connected GPS system like TomTom or Garmin, coordinates can be sent directly to drivers' devices by clicking the export button.
It also works on devices like iPads, iPhones, and Androids. Users can change and regenerate route plans in seconds, honoring logistical constraints like breaks, driver skills, time commitments and layovers.
WorkWave Route Manager will automatically consider all constraints, including vehicle load limits, comparing against administrator-defined settings and warn users of violations.
It also helps users compare live routes in real time with scheduled stops to help them identify critical issues and trends.
WorkWave Route Manager can help integrate the system into existing enterprise resource planning (ERP) or customer relationship management (CRM) software through spreadsheet templates or published APIs. VRP is a turnkey offering, hosted in a secure cloud environment.
Jessica from Treidgen
Specialty: Construction/heavy equipment
Employees number: 2-10 employees
March 2018
March 2018
Watch out for their contract! Good companies should not have to force customer to keep using a product that doesn’t work for their business.
Can’t name one...
Software has consistent clutches, package feature was a joke, Quickbooks sync would just duplicate things causing more problems.
Jessica from Nature's Purpose
Specialty: Delivery service
Employees number: 11-50 employees
January 2018
January 2018
Visually easy to navigate. Simple but thorough. Love the organization and easy navigation on the computer and the app.
GPS snaps the coordinates to the street but not the house. Mostly Google's fault but if there was a way to get that pin on each exact house/apartment then that would be great.
jennifer from First Choice Cleaning Solutions
Specialty: Other
Employees number: 11-50 employees
December 2017
December 2017
Great features just a shame they arent open fully to uk users. Being able to click on a customer and getting a statement straight away
Takes some time getting used to it and navigating your way around. payroll etc isnt open to uk users
Tiffany from Fitlife Foods
Specialty: Delivery service
Employees number: 51-200 employees
December 2016
December 2016
Our company was new to delivery and had many requirements for a routing program. Workwave/Viamente has met all of them. They are a fantastic company to work with. Not only do they have wonderful customer service, but they are always on top of new technology changes to ensure their application is one of the best.
Route Optimization
Ability to route from a remote location
User Friendly
Ease of Accessibility
Love the ability to add comments into a specific stop for any issues that may have arrived.
Only able to approve 3 days out, however this would not be a concern for most other users. We have pre-planned delivery orders so customers must place their order 4 days in advance.
Don't think twice about this product. It is a wonderful investment for any company and it can do so much more than I listed above.
Alex from Zone 7
Specialty: Other
Employees number: 11-50 employees
November 2016
November 2016
At first I thought this program was easy to use and comprhensive, then as I started to play with it I realized all of the work it does is based on every little detail you include in it. This is where is becomes a little less user friendly because unless you have time to put into it, it will not give accurate times/routes according to your vehicles, traffic, etc. With that being said, if you do have the time to accumulate the information and input it into the program, it becomes a useful tool in building routes, dispatching routes, and communicating with the drivers. It is also Excel-friendly which is a big plus for my company.
Excel-friendly, information is easy to view, great organizational tool
Inputting every detail of information from traffic patterns to truck routes, etc.
Plan to take a few weeks to program this RouteManager to suit yout needs.
Karen from MSI
Specialty: Other
September 2016
September 2016
They take feedback and are improving the system weekly. Cheap monthly fee compared to other systems on the market.
Cheap isn't always best. If you have the patience of dealing with the technical problems then it is fine. Still not 100% up and running and are now past the 90 day mark. Techs are unable to see other schedules and cannot change their schedules using the app.
Do plenty of research . If something is new it is not always going to be perfect and there's alot of work in getting set up. This service is taking all our feedback and implementing into the software, which is amazing. But it is time consuming as the end user.
Justin from EBI
Specialty: Garbage/waste management
August 2016
August 2016
Easy to use, easy to deploy and competitive pricing.
API helps with integration.
A french version would be nice.
The route printing is a bit limited but we want to use the Iphone App ASAP anyway.
Trial, spend some time within your trial period to get as close as possible to a prodution ready environment.
Cindy from Columbus State University
Specialty: Other Nondurable Goods
January 2015
January 2015
The Viamente Route Planner software helped us tame a project that was loathed by many. Our team would have to load 2500 addresses into a map software that could not group routes on its own. We would have to draw boxes on our maps, zoom in to print the map and list of addresses, and then zoom back out. Then, we would repeat that process 250 times to give us 10 houses to a route. Viamente took the manual work out of it. It was able to group the houses into routes of 10 on its own and then provide us with a way to print maps and lists easily.
I was a little apprehensive about purchasing online software from a company so far away. However, the Viamente team discussed all my concerns with me and provided me with such great support. We have never regretted our purchase.
You absolutely have to try this software before you decide on any other software. You will not believe the difference it can make in your route planning. It is a huge timesaver and has the most up-to-date maps of any software I reviewed at the time.
Dan from Glen Echo Fine Foods
Specialty: Food & Beverage
January 2015
January 2015
Great value for the price. Easy to use. The Excel upload is very useful. We use this product everyday to plan routes. Having access to the tool via the cloud allows anyone to use regardless of location.
It does not take traffic patterns into account very well. It does not have GPS tracking integrated.
It does most basic route planning functions very well.
Carin from A1 Orange Cleaning Service
Specialty: Cleaning Services
September 2014
September 2014
I like the ease of use. It's very user-friendly. Everything I need is there: routing, scheduling, service orders, invoices, account history, notes, reports, everything! It's all-in-one. I couldn't service all of my accounts without it!!
We have custom modifications to make the software do what we need specifically for our customers/needs. Whenever they do upgrades to a new version, our custom modifications sometimes get wiped out. And we don't know it until we go to run a report, print service orders, or something along those lines. However, they are always quick to remedy the problem.
If you run a route-based business, this is the perfect software solution. I have used QuickBooks and Peachtree, and while that may be good for accounting, they are nothing compared to this! This is amazing, and there is nothing else like it! I wouldn't use anything else!
Brian from Mesmerize Marketing
January 2015
January 2015
Eileen from The Milton Consulting Group
Employees number: 2-10 employees
August 2017
August 2017
Makes my life easier and frees me up to do other things.
I like the fact that I know longer have to look up zip codes... WorkWave does it for me. Awesome customer support.
Steph from Ela's Beauty Room
May 2017
May 2017
Lovely user interface. The customer support is very responsive and helpful. API is easy to integrate.
It took me a while to get used to it, so you should spend some time playing around with the features before properly using it. Also, you do have to input many little details.
Hong Wen from Texas A&M University
January 2017
January 2017
Pros:
- Easy to use
- Easy to deploy and competitive pricing
- API helps with integration.
Cons:
- The route printing is a bit limited
- Inputting every detail of information from traffic patterns to truck routes
Jeff from Relay Foods
January 2015
January 2015
We've been working with Viamente for over 2 years now, and have been continually impressed with their level of service and technology.
In terms of technology, we've heavily used both their web interface and API, and each has worked just as expected. The web interface has been intuitive for our employees, and the API easy to integrate with. As such, what started out as just a way to aid our drivers on pre-existing routes , Viamente has now become a central component of our online grocery delivery infrastructure.
Though the service has been stable and performant, whenever we've needed any support, their team has been extremely responsive with any issues that have arisen, and as our service has grown, they've always been willing to work with us to figure out the best way to work together.
Looking forward to a continued relationship!
John` from Best Plumbing Supply
January 2015
January 2015
Pros:
The most user defined options of the software we tested
It is very easy to move stops around to different times and different trucks.
It does a good job routing the trucks if you are careful defining territories and time windows
Cons:
It is COMMERCIAL ROUTING SOFTWARE AND ROUTES TRUCKS ONTO PASSENGER PARKWAYS
Every once in a while it puts a stop in a different state or country when the address format is exactly the same as the other addresses
Usually leave a message if there is a problem don't expect an immediate response
Response: WorkWave, WorkWave
Date: January 2015
January 2015
Thank you for your feedback, John. Our customer's concerns are really important to us as they help us improve our product and user experience. We will contact you directly to discuss your comments and possible solutions.
Joris from MarleenKookt
January 2015
January 2015
We have been using Viamente for the past 2,5 years and everyday we are still happy that we found it! Currently we have a fleet of 15 vehicles that we use to delivery around 180 orders a day, all with their own unique requirements (delivery time slots, size, weight).
Viamente enables us to plan our routes in a matter of minutes (sometimes a little longer, as we may be constrained with the number of drivers to deliver all the orders).
Pros:
+ Intuitive interface to get both a broad and detailed overview for all the routes or a specific one.
+ You can send the resulting route by mail to your driver so they can see it on their smart phone before and during deliveries.
+ Truly scalable to hundreds of stops
+ Can handle multiple constraints extremely well (i.e. time slots, capacity of the delivery vehicles, speed of the vehicle/driver)
+ Unmatched excellent support that tries to understand and accomodate your specific needs. Have not met another software company with this type of support!!!
Cons:
- The mail that gets send to your drivers can not be customized, so it can not be company branded
Lori from Superior Carpet Cleaning Service
July 2014
July 2014
PestPac and RoutePoint have been phenomenal for us and our business. It gives us access to our customer and billing information anywhere that we have access to the internet. It has streamlined the administrative side of our business so much. We can mail to, look up information on, schedule or bill our customers with just the click of a button. Thank you so much!
Jeremy from Capitol Distributing
July 2014
July 2014
From an IT point of view, not only does the application allow us to validate our data, but the ease of use allows for us to quickly train additional personal to use the system. Quickly validating our customer's address, mapping the locations, and planning the routes allows us to employ multiple what-if scenarios when looking at routing potential new customers.
Elaine from City Healthcare Direct
July 2014
July 2014
We are a service company calling on many business during the day, this tool allows me to accurately calculate what is achievable in a day, thus saving my business time and unnecessary fuel wastage. We arrive at our customers premises when we say we will be there, proving our efficiency in the eyes of the customer and raising our profile - now l can truly say we would be lost without it! Now all customers calls are completed in the one day, Routing to specific sites within open times, it really does make life easy if you are a service manger and l would recommend Viamente as it has multi route and allow for time restrictions which is difficult to calculate manually, The biggest benefits are time savings, both for me working out the routes and for the service drivers, in addition uploading the routes to your gps is superb, being able to download the map as well, showing the route is also very useful, lets face it we drive on very busy roads and software like this adds to service drivers safety as it automates the routes and calls.
Laura from Nourish LLC
July 2014
July 2014
As our food delivery service has grown, Viamente has become an invaluable partner. What used to be a several-hour routing process now takes far less time, and last-minute changes are so easy to incorporate! The system is clear, flexible, user-friendly, and can expand as we do. Customer service is always responsive, friendly and helpful, and we look forward to continuing our relationship with Viamente in the coming years!
Liz from The Schoolhouse
July 2014
July 2014
We have used Viamente Route planner for the past 3 years to help our small school successfully deliver mother's day brunch bags to over 700 addresses. Prior to discovering Viamente, we spent many, many person hours pouring over paper maps to come up with the routes for our volunteer-drivers. Now, we put all of the addresses into Viamente and Tah-dah, our routes are planned!! What a relief.
Kody from inXpres
July 2014
July 2014
I love it. It does what I need it to do and its super easy to use. Great tool
Dan from Glen Echo Fine Foods
July 2014
July 2014
Saved 2-3 FTE by planning our routes using Viamente and not leaving to the drivers. Simple and easy to use. Each driver was spending 15-20 minutes everyday and then we organized and staged product, now one person does it in 30 min. simple to use saves us time saves us money
Ben from CJK Foods
July 2014
July 2014
Viamente has been a huge time saver for my company. It's great to know that my drivers are using the most efficient route possible for all of our deliveries!
John from Ecova
July 2014
July 2014
I work for a company that has a lot of road warriors who visit the same stores every month. We have used Viamente to attempt to analyze the efficiency of our routes. It works great! Thanks!
Cindy from Columbus State University
July 2014
July 2014
We are not your typical user of Viamente as we are not usually involved in logistics. Once a year we delivered yard signs to over 2500 supporters within a week. This was an important annual event which had grown into taking weeks of manually creating routes of 10-15 signs along with maps for our volunteers. Viamente's software turned weeks of work into about 4-5 days. We no longer had to manually circle an area to grab the best section of town. The software broke down the routes for us, even creating the map and directions for us. It was a lifesaver and I nearly cried when we saw what the software could do.
Andrew from Hendrian Investments
July 2014
July 2014
I have been a viamente customer for over a year now. The phone support is incredible and the route planning system is spot on. I can't tell you how many headaches and hours via ente has saved me. This will be a service I continue to use as long as I am in business.
Neil from WindowGeeks
July 2014
July 2014
After comparing several different route planning software solutions thoroughly we have found Viamente to be the best them all. Being able to fulfill our drivers requirements & skillsets exactly and serving many customers every day in the most efficient way, the workload we have saved and extra productivity that Viamente has helped us achieve has resulted in our organisation creating an additional 20% extra revenue per month. Viamente has certainly paid for itself 50 times over for us. We can't rate it highly enough. Thankyou for an excellent product that just can't be matched by anyone else.
Christian from Frio Transport inc
July 2014
July 2014
Finding this software was a dream come true! The ease of use and the route optimization saved me money and time. By using this software I was able to better serve my clients and greatly improve my driver's day. The software was easy to use, customizable and not expensive for all it was able to do.
Sarah from Benham Real Estate Group
July 2014
July 2014
Since using Viamente my guys have become 90% more effecient . The customer service has been amazing !