All WorkWave Route Manager Reviews
1-25 of 62 Reviews
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Carmen
Verified reviewer
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
Great routing tool
Overall, very pleased with WorkWave
PROSGPS tracking and the ability for our customers to acknowledge delivery using the app.
CONSWe had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose
William
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2020
Love routing with Workwave!
Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.
PROS- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS. - Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team - The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly. - Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much. - Ability to put shift duration restrictions on how much time a unit can be utilized for
CONS- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly. - We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us - That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.
Reason for choosing WorkWave Route Manager
We are very passionate of getting our produce to the customer as fresh as possible and on time. We deal with Chefs, Independents, Donation partners, DSD and DC's ranging from receiving windows/ operating hours/ appointment times. All those factors create a deep complexity which WorkWave is able to do with ease (although I do tweak its optimized routing almost daily given many variables) which is convenient.
Vendor Response
Hi William, Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming!
Replied November 2020
Michael
Verified reviewer
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2021
Disappointing software
Frustrating and disappointing with no improvements in sight.
PROSThe only thing I think works well is the notification. It will send a notification whenever a setting is violated.
CONSEverything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.
Reason for choosing WorkWave Route Manager
It integrated with our CRM system. Not worth the integration.
Reasons for switching to WorkWave Route Manager
Workwave GPS was supposed to integrate with our system.
Steven
Utilities, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
This product is best in class!
Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.
CONSThe inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.
Reason for choosing WorkWave Route Manager
The cost, ease of use of the API and feature set were the main determining factors in the purchase of WorkWave.
Reasons for switching to WorkWave Route Manager
Cost
Vendor Response
Thank you for the 5 star review! We are so glad you are finding success with our solutions.
Replied October 2021
Eliezer
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Best yet
I love how you are able to integrate both the tracking and the orders and POD all in one software.
CONSI am still trying to figure out how to put together the maintenance plans.
Reason for choosing WorkWave Route Manager
Workwave route manager had everything that i was looking for.
Reasons for switching to WorkWave Route Manager
Verizon connect didn't have Dispatching for orders the way i needed it to be. Roadwarrior didn't track the driver efficiently. Only through the phone GPS but didn't track the behavior.
Vendor Response
Hi Eliezer! Thank you for your review. We are so happy that Route Manager had everything you were looking for, and that you are finding your tasks seamless with our integrations. We look forward to continuing to drive Decor Builders Hardware forward with our routing solutions!
Replied April 2021
Yannick
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Great last mile delivery tool
I definitely recommend
PROSRouting is great. It was easily integrated with our Magento 2 store.
CONSGPS does not work for our country. I don't have the maintenance plan program for our fleet
Reason for choosing WorkWave Route Manager
The support team was very accessible and the API documentation very clear
Vendor Response
Hi Yannick! Thank you for your review. We are so happy that you are finding success using Route Manager! We look forward to continuing our relationship with Price Guru!
Replied May 2021
JT
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Route Management Made Easy
The on-boarding team and support have been great and helped us get ramped up fast.
PROSWe use WorkWave daily to map our routes and have been able to train all our team members and drivers in the tool. The tool saves us time and money by easily optimizing our routes.
CONSThe initial learning curve takes a little time because the tool is so feature rich.
Reasons for switching to WorkWave Route Manager
Road warrior couldn’t scale to meet our growing business needs.
Vendor Response
Hi JT, Thank you for your great review! We are so happy that our tool saves you time and money by easily optimizing your routes, and that you had a great experience with our onboarding and support team. They are the backbone of WorkWave! We look forward to continuing our relationship with Pasture Provisions.
Replied November 2020
Cesar
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great But Expensive CRM and Scheduling Application
Great experience with work wave maintains resources that help manager a small to medium size service business.
PROSstreamlines a host of processes from route optimization, managing receivables, automating billing and sync with quickbooks
CONSexpensive for user license and being tied into their processor is very costly.
Reason for choosing WorkWave Route Manager
Easy to migrate and the features that it contained
Reasons for switching to WorkWave Route Manager
was obsolete and needed to have something in place
Nathan
Environmental Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
A great tool for our operation
It has been a great improvement to our daily operation.
PROSHaving the ability to track and add to my daily routes real time is an asset to our operation. Also being able to track where my fleet is at all times is convenient.
CONSWould be great to have text notifications included with basic service and not an add on service.
Reasons for switching to WorkWave Route Manager
not enough features. wanted route planning included.
Vendor Response
Hi Nathan, Thank you for your great review! We are so happy you were able to improve your daily operations with Route Manager! We look forward to continuing our relationship with AGAT Laboratories.
Replied November 2020
Jeff
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Good Stuff
At this moment, we are just getting up and using WWRM. Everything is just basic planning and execution, but later we expect to get more out of this.
PROSThe overall experience using WWRM has been great. It's been easy to get up to speed using and informing others how to use it.
CONSThere isn't anything that jumps out as something not liked.
Dana
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Workwave Route Manager
Overall, we are pleased with Work wave. We are changing our scheduling structure and discussed looking for another program but all agree this one fits the best of any we have seen thus far for our unique needs.
PROSWe have shopped other products but this product seems to be the only one that fits our specific needs in the roofing industry. I like the aesthetically pleasing appearance, ease of use, and the fit for our industry.
CONSI am noticing some time indiscrepancies in some areas (ex from our Seb branch to the Keys or our Ala branch to Panama City) the stated drive time is off by 45 minutes or so. When going from one chrome page to another and then coming back to my Workwave it will freeze for about a minute before we can proceed. Those are fairly small issues compared to the positives.
Reason for choosing WorkWave Route Manager
They just didn't fit our needs. We don't usually repeat delivery to places. We deliver roofing packages to customers so we need to be able to figure weights and capacities and schedule routes considering different restrictions of HOA's and neighborhoods, new constructions...etc.
Vendor Response
Hi Dana, Thank you for your great review! We are so happy that you find our interface aesthetically pleasing and easy to use! Our UI/UX designer is amazing. We look forward to continuing our relationship with Gulf Coast Supply!
Replied November 2020
Adam
Logistics and Supply Chain, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2020
Polycorr Limited
My customer contact [SENSITIVE CONTENT HIDDEN] is excellent. the webinars are good, the site info is brilliant. The training videos could be used for us to download for internal training though? will become expensive the more vehicles i have on the road.
PROSIt is easy to use, read and the functionality is good. wide range of different uses.
CONSit would be good to have better reporting on useage, costings, per vehicle for KPIs - a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes The training videos could be used for us to download for internal training though?
Reason for choosing WorkWave Route Manager
Customer service, initial price.
Vendor Response
Hi Adam, Thank you for your review! We are so happy that you find Route Manager easy to use and enjoy our webinars and training videos. We look forward to continuing our relationship with Polycorr Limited!
Replied November 2020
Don
Warehousing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
WorkWave Route Manager
It has been very good. If there are issues I can message and the replies are in good time frame.
PROSThe ease of transferring pertinent information for the delivery drivers to make their day easier.
CONSBeing able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.
Reason for choosing WorkWave Route Manager
I came into the office after work wave was already implemented. NOTE for first page of questions. The industry Bio-Ag is in is Manufacturing of Agricultural Products. We make and deliver our own product as well as pick up supplies we need for manufacturing. We also have our own brand of dog food that we deliver to storefronts. We are generally grouped in the Agricultural category. That was not one of the option in the drop down so just put Warehousing, but that is incorrect.
Vendor Response
Hi Don, Thank you for your great review! We are so happy that Route Manager helps to make your delivery driver's days easier and more productive. We look forward to continuing our relationship with Bio-Ag Consultants & Distributors!
Replied November 2020
Christine
Utilities, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
WorkWave upgrade
Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.
CONSWorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.
Reasons for switching to WorkWave Route Manager
The upgrades were actually downgrades and added to the workload and the new system is unstable. Plus, we found another company that is about half the cost.
Vendor Response
Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight.
Replied August 2019
Derek
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Refreshingly simple
Every time I've been held up I've been able to get assistance from a knowledgeable support system. Admittedly I never took the time I should have initially to review the training docs provided on the website. Once I looked at those, they proved a lot of information to help get familiar with the software quickly.
PROSThe responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.
CONSOne major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).
Vendor Response
Hi Derek! Thank you for your review. We are so happy that Route Manager helps you to manage your workload more efficiently and that you find value in our support materials. We look forward to continuing to drive Stika Salmon Shares forward with our routing solutions!
Replied April 2021
jay
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed November 2020
Not very happy at all
Usability is good, routing is easy to learn .
CONSI don't like the idea of this product not functioning when it is open with other tabs in google chrome. I have found a significant drop in performance when i have multiple tabs open and the suggestion from tech support was to open workwave in an incognito tab as opposed to a regular chrome tab . By using it like that forces me to use a different monitor. I have a 3 screen display and making one exclusively for work wave is problematic . When i asked the tech support agent about this and will this issue be corrected in the future , his reply was no . Based on that response i have gone to my ownership and suggested we shop for a better ,more suitable, alternative.
Vendor Response
Hi Jay, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution did not satisfy your expectations. We will be reviewing this issue with our team.
Replied November 2020
Daril
Logistics and Supply Chain, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Workwave Rating
Workwave has been extremely helpful for me, my old routing software use to take me 2hrs plus to complete my routing process. Using workwave takes me somewhere around 30mins to complete and the routing is more actuate
PROSPros for workwave,is that it's very user friendly and it helps me put mu drivers in a successful position routing wise.
CONSFrom my experience using workware, there's no cons
Reasons for switching to WorkWave Route Manager
Wanting a better routing system
Vendor Response
Hi Daril, Thank you for your great review! We are so happy that you find WorkWave Route Manager to be user friendly and that the software has cut your time down from 2 hours to 30 minutes with more accurate routing. We look forward to continuing our relationship with CSC Serviceworks!
Replied November 2020
Lynn
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE