Onfleet Software

4.45 / 5 (33)

About Onfleet


Onfleet is a cloud-based last mile fleet management solution that offers route optimization, auto-dispatching, delivery analytics and customer communications. iOS and Android apps provide real-time driver tracking, proof of delivery, chat and more. Onfleet supports deliveries in multiple countries around the world, in industries ranging from grocery and prepared meals to parcel, furniture, courier, pharmacy and others.

Onfleet provides users with various filters and searches capabilities that help them to search the solution using text, time or status based queries for finding drivers, customers and pickup or delivery tasks. The solution also features an internal communication platform that enables users to communicate with their staff members and get a real-time update of specific jobs.

A custom reporting and analytics engine is also provided that enables users to analyze various metrics.

Services are offered on a monthly subscription basis that includes support via email, FAQs and an online knowledge base.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

33 Reviews of Onfleet

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(18)

4 stars

(12)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 33 reviews

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January 2018

Sandile from OrderIn

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs

Effortless tracking of drivers and helps do give our customer the best service.

Pros

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks.

The feature to give all the information for our customer and our drivers.

Cons

The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned.

Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

Response from Onfleet of Onfleet

Replied January 2018

Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.

January 2018

Dan from Supper Meals

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Simple and easy to manage across multiple teams and hundreds of deliveries.

Streamlines our delivery business

Pros

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

Cons

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

Response from Onfleet of Onfleet

Replied January 2018

Thanks for the review, Dan! Glad to be working with you and the Supper Meals team. Stay tuned for an upcoming announcement regarding mobile dispatching ;)

January 2018

Dylan from Flowers For Dreams

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

January 2018

Onfleet has been great for my company in allowing ease of creating routes and managing our drivers

It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.

Pros

The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

Cons

That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

Response from Onfleet of Onfleet

Replied January 2018

Thanks for the feedback, Dylan! We love working with Flowers for Dreams. Our customer success team will be in touch soon for clarification around your route optimization issue.

January 2018

John from Supper Meals

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Overall it's made life simplier

The ease and comfort to be able to manage a fleet of drivers seamlessly and handle issues in real time.

Pros

OnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees. It also gives me great data and ability to track issues and problems with ease and from anywhere.

Cons

The mobile site, however function, is lacking. I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site.

Response from Onfleet of Onfleet

Replied January 2018

Thanks for the review and feedback, John! It's great to be working with Supper Meals. Stay tuned for an announcement regarding mobile dispatching in the coming weeks :)

February 2017

Jorge from 4GO

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Fast & very practical tool

Overall it's has been an outstanding performance, just a few drawbacks we faced some weeks ago or have been facing still now, 1) A total black out, the task of our client it never showed up (we were blind) and 2) when it turns on or it turns off sometimes in driver's cel or in the lap top's dashboard the status of our driver. Thanks for your attentions and time. Enjoy your weekend.

Pros

It's very easy-practical to follow up and navigate while on site or in the app.

Cons

That our driver or the driver suddenly can get losted, due that we lose vision or site of him. In other words, the green blinking circle, it suddenly turns off, not because the driver turned off his on duty status. We are very worry that we can loose clients if we face again the block out mentioned before. Thanks that we could see we got a sales in our account we could respond.

Response from Onfleet of Onfleet

Replied February 2017

Thanks very much for your review! We're excited to be working with the 4GO team. The issues you encountered seem to be related to cellphone reception / connectivity. We will relay it to our engineering support team to investigate!

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Just what we needed

Pros

I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

Cons

I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

January 2019

organized and efficient

not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.

Pros

it's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.

Cons

it lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.

Response from Onfleet of Onfleet

Replied January 2019

Hey there - thanks for the review and feedback! It would be helpful to get some more info about your lag and missing input issues. Feel free to email support@onfleet.com - we're here to help!

September 2018

Megan from Office of Homeless Services

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

September 2018

Onfleet - Dispatching for Food Connect

Pros

Geospatial mapping, drag and drop to re-order tasks, in-app messaging between drivers and dispatch, in-app signatures between drivers and recipients

Cons

I did not have access to reporting functions - but it would be great to have assistance with developing fields for data points and then translating them into reports...

I also had trouble dispatching from my cell phone, so a simplified app version to assign drivers to tasks and then be able to reorder them from iphone using drag and drop could be useful down the line.

Response from Onfleet of Onfleet

Replied September 2018

Thanks very much for the review Megan. We have major improvements to mobile dispatching coming soon, so stay tuned! Also please feel free to submit any other feedback or requests regarding reporting functionality to support@onfleet.com. We're here to help!

February 2017

Rado from San Diego Organics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

February 2017

Great API integration

Delivery service in San Diego area providing same day service for medical patients. Using Onfleet for 5 years.

Response from Onfleet of Onfleet

Replied February 2017

Thanks very much for your review! We're excited to be working with San Diego Organics. If you have any further feedback, please email us at support@onfleet.com. We're here to help!

January 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2018

Would give it 5 stars, its an excellent product, but it lacks of further customization...

Structured own fleet automation and task optimization and follow up.

Pros

Easy to use and configure.
You can setup communications (vía SMS and others) to interact with customers, drivers and operators.
Good cost-benefit relation

Cons

It only lacks of further customization to include tailor made fields that could potentially improve and make easier the delivery processes.

February 2017

Alex from 2ULaundry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Best logistics software we've come across

Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis. OnFleet is the most technology / company friendly logistics software we've used since we started our business.

Pros

Functionality and willingness to add features we request.

Cons

Would like to see routes get optimized based on start / end location vs. hub approach.