About Onfleet

Onfleet is a cloud-based fleet management solution that offers route optimization, auto-dispatching, delivery analytics, and customer communications. iOS and Android apps provide real-time driver tracking, proof of delivery, chat, and more. Onfleet supports deliveries in multiple countries around the world, in industries ranging from grocery and prepared meals to parcel, furniture, courier, pharmacy, and others.

Onfleet provides users with various filters and search capabilities such as text, time, or status-based queries for finding drivers, customers, and pickup/delivery tasks. The solution also features an internal communication platform that enables users to communicate with staff members and get real-time updates of specific jobs. A custom...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

80 Reviews of Onfleet

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(57)

57

4 stars

(21)

21

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 80 results

July 2021

User Profile Picture

Rajkishore from Mohapatra Enterprises

Verified Reviewer

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Our Company without Onfleet is Cripple

We have integrated with our company to automate our delivery operations. It helped us to grow our business more and provide customers a well satisfied service with a limited time.

Pros

Super easy onboarding process and easy user interface. With lots of features like dispatch management, driver management it optimises time, routes, costs as well. After importing tasks it automatically assigns dispatches to the right drivers with availability and location to save time and cost. Adding new drivers is easy and with Android apps it becomes easy to train new drivers in a short time period. With route optimization it avoids traffic, under construction roads to skip delay in deliveries. With driver management system we can communicate with drivers in the field , can give specific instructions provided by customers. Live tracking facility not only provides us live location of drivers but also provides customers real time data of their orders with estimate time of delivery. Ensures accuracy in POD by capturing signatures, otps , barcodes , photos etc and on spot feedback for customers. It is easy to integrate with existing software to manage delivery operations.

Cons

In my experience I haven't found any issues with onfleet. They have fulfilled our all requirements. Some time due to maintainance it goes down. Pricing should be more cheaper according to features.

Response from Onfleet

Replied August 2021

Thank you for all of these product-specific details - this is great and helpful!!

July 2021

Vinol Joy from JAMA Delivery

Verified Reviewer

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

July 2021

Great software for warehouses/ trucks - yet to step up for on demand delivery use cases

Its an amazing software easy to use, best pricing model of pay as per use and scale as you go, wish it could support driver pay integrations, ability for drivers to self pick up task s(especially when they are linked pick up and drop -off)

Pros

- It comes with driver apps for Android and iOS out of the box - Setup was quick and easy - SMS and live notifications very well integrated - Easy to use dispatch UI and drag and drop options - Transparent pricing - Amazing feature of multi brand support (especially when you scale)

Cons

- Not the best for food delivery or on demand delivery services and there is no way to broadcast tasks and drivers to pick up tasks (Currently in beta but featureless) - Allows communication between drivers , caused us potential trouble of drivers ganging against us - No driver management of driver pay integrations - Route optimization is made for truck or warehouse deliveries and not like on-demand deliveries, Eg.If you need 50 drops from one pick up location it takes a lot of workarounds to optimize - Few downtimes of software when the entire communication went down since they were using twilio, sometimes route optimizations had issues

Reasons for Choosing Onfleet

Mostly for easy of access, clean and easy to use UI, simple plug and play model Also most importantly the pricing was at task level rather than at driver or dispatcher level

Response from Onfleet

Replied August 2021

Thank you for these details - pros and cons alike! We love that you appreciate the UI and ease of onboarding.

January 2018

Kenny from Travis Roofing Supply

Company Size: 11-50 employees

Industry: Building Materials

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2018

Great tool for managing my fleet.

Helps me manage my fleet and monitor where my trucks are at at any given moment.

Pros

Easy to use. Helps manage where my fleet is at. Gives me up to the minute updates. I also like the way our customer/s can track the progress of our truck to their job site. Easy to add or delete tasks. Or add or remove users.

Cons

It would be great to be able to drill in farther and be able to get a street view (like google maps) of where my truck/s are located. Also, would be great to be able to go back and view history of previous days activity. Also, another idea is to be able to track miles driven per state. For reporting purposes for apportioned plates.

Response from Onfleet

Replied January 2018

Thanks for the feedback, Kenny! It's been great having you as a customer for so long. We discussed your feedback as a team today, and I'm happy to report that we're already working on task history improvements and have some ideas around the street view idea :) We'll be in touch as soon as we have more to share!

June 2021

Ashli from Telos CG Distribution

Company Size: 11-50 employees

Industry: Alternative Medicine

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

June 2021

Exceeds the simplicity that competitors dont!

As a cannabis distribution company, it is extremely important to track fleet and drivers, route multiple deliveries and scheduling the most efficient routes since we are carrying expensive products that must be left in cold temps. We are able to track all our employees and more with OnFleet, and provide exact etas to brands that procure us to make their scheduled deliveries. Best most simplified delivery platform on the market.

Pros

I absolutely love the simplicity that this platform provides. Optimized routing and the option to see where our fleet/drivers are in real time. The last feature that is very helpful is the eta text message.

Cons

I liked the price point least, along with the way the scheduling auto-sets. It seems like it's a little redundant but it definitely still gets the job done.

Reasons for Switching to Onfleet

We made the permanent switch because Bringg is not user friendly, it is incredibly time consuming when routing. The options are endless but do they help, are they making our dispatchers' life easier, and are the routes' etas in real time? I can whole heartedly answer no to all of those. All honesty, I've worked with many other people that have used Bringg and we've all agreed that it is the least wanted software out there. Thanks OnFleet for making my life easier and for the great customer service!!!

July 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Easy to use software

The software has helped make the driver management and route tracking piece of our business a lot simpler.

Pros

The software has been reliable and just works. Delivery is a key part of our business and this software definitely helps us co-ordinate well with the drivers along with giving customers the opportunity to track their food.

Cons

The time estimates are too pessimistic and overshoot actual driving times by at least 50%.

Reasons for Choosing Onfleet

Ease of use Driver management Route tracking

Response from Onfleet

Replied August 2021

Thank you for your review and the insights. We are continuously working to have our ETAs be as accurate as possible!