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Samsara User Reviews
OVERALL RATING
Showing 1 - 5 of 233 reviews

L. Houston
Verified reviewer
Company size: 51-200 employees
Industry: Logistics and Supply Chain
Time used: Less than 12 months
Review Source: Capterra
September 2019
Samsara is an excellent Fleet Management software
I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!
Pros
I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!
Cons
The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.
Reasons for choosing Samsara
Capterra reviews!
Reasons for switching to Samsara
Samsara is robust, very user-friendly, and is scalable.
Tate
Company size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time used: Less than 2 years
Review Source: Capterra
December 2019
The smart, do everything, connected vehicle solution.
Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.
Pros
Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.
Cons
The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.
Reasons for choosing Samsara
The overall features and consolidation allowed us to move iot sensors, telematics, cameras, and HOS into one platform. No other platform can claim to do each of these features as well as Samsara, and the combined price of the other solutions amount to much more than Samsara. It's truly a brilliant solution.
Reasons for switching to Samsara
Automile was unreliable, and often experiences outages that lasted a full working day.
Julia
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
March 2022
Buyer beware
Samsara engages in unethical business practices. Buyer Beware. I had canceled my contract and purchased another system. The company was very clear that the contract would not renew. Low and behold, they automatically renewed it and are giving me the run around. Also, they double billed me in 2020 and I had to fight tooth and nail to have them credit my account. I was also sent and billed for a device I never used. I contacted them immediately about their shippng error. It was a nightmare. Their finance department strong arms you. They spend all their money on their sales team. The customer service and billing departments are ruthless and unethical. GO ELSEWHERE. Here was my letter to their finance dept "1) have an unused GPS device from Samsara, I want to make sure I haven't been charged for this. 2) The program hasn't been working for Dogwalks. There are at least two vans that I cannot track using the latest version of Chrome. I was on the phone with customer service for over an hour trying to troubleshoot this one day. 3) The system did not work for months for a few of our vehicles. Samsara customer support was of no help. I had to pay a mechanic hundreds of dollars to find the problem and fix it. 4) Yesterday I wanted to find out where I could find information about the different "contracts" Dogwalks has but unfortunately I was constantly interrupted. I'd like to work with a person at Samsara that can help me understand how Samsara works. I genuinely did not understand
Pros
Easy to install Provides GPS tracking but not as detailed or accurate of other companies.
Cons
Doesn't work in Chrome. Had to spend hours with customer service, renewing Chrome, logging on to different devices and browsers to no avail. So I could only track some NOT all of my fleet. This went on for months and I was never given a credit.
Reasons for choosing Samsara
They have an aggressive sales team that misled me about price, contract and functionality.
Reasons for switching to Samsara
Unethical and shady business practices. Devices didn't work for over a year and I was billed for them
Gurninder
Company size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time used: More than 2 years
Review Source: Capterra
February 2022
A Reliable Electronic Logbook
Pros
It's best automatic electronic log book with lot of features like realtime tracking, ifta management, over speed notification, dash cameras, violation notifications.
Cons
The price point can be considered as the only con.
Bruce
Company size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time used: Less than 2 years
Review Source
May 2021
Great Asset
Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.
Pros
Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.
Cons
App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app. Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.
Reasons for choosing Samsara
I felt after demoing and researching several products, Samsara had the best reliable bang for the buck.
Reasons for switching to Samsara
Verizon had terrible customer support and so many issues with their product during the initial ELD phase in and conversion. At the time they had no camera options and when they did the price was outrageous.