Samsara Software

Pros

The simplicity of set up, clear and simple features to pull data from in a logical manner. our teams enjoy the ability to view safety and truck performance in one location. it truly s an integrated platform for our telematics needs

Cons

flexibility is lacking. One size does not fit all. I understand the need to develop to the common denominator but sometimes simple changes can have a huge impact on functionality.

Instant Visibility into what I happening with Vehicles and trailers at any given point.
Powerful reporting to increase efficiency.

Pros

-This is a powerful system that lets you very easily pull reports, manage logs, Track driver location and so much more.
- Fleet Viewer links allow you to give customers tracking for particular routes, trucks, or multiple trucks.
- If issues arise they do everything in their power to resolve them. (Amazing customer service)

Cons

Feb-Apr 2018 had a ELD app error that occurred in very particular situations. However it was solved in May.

Driver app is simple for driver to use, as for the admin side it stinks! Also their sells rep has been horrible to work with. He NEVER answers my questions and conveniently can answer my call but when I tell him who I am, he's in a meeting and will call back to follow up (this is my second call within about 2 1/2 weeks) and he never called back the first time hints I had to call a second time.

Pros

Easy to install and driver app is simple to use.

Cons

Reporting features" are not compatible with our truck" we have a 2007 Freightliner Century If they weren't going to work, I should have been told from the start but instead they advertised the features!

Reliability, and support

Pros

For our industry is more geared toward buses, which helps and has built in WIFI that help separate from different buses. Connect to older units.

Cons

Sometimes fails the connection as it relies on towers but just like all logs it's on a learning curve I think.

Pros

I like how it is all tied in together. I like the HOS screen a lot. I like the helicopter view. Overall I like the program very much!! Seems very accurate and on spot. I love the camera option!

Cons

I don't like that the drivers can't see their specific times better on the logs. Seems to take a long time sometimes to "catch up" with the driver. I wish that the speed limits were better updated as I have noticed that it alerts a speeding truck and they aren't actually speeding. I think that it would be great if on the main fleet map area that the trucks could be green for moving, red for stopped and engine off, and yellow or orange for trucks that are idling.

A user friendly software for fleet tracking and a very user friendly software for ELOGS

Pros

The software that Samsara provides is the best thing our company has come across when searching for GPS tracking and ELOGS tied into one.

Cons

The installation time per vehicle is very short but depending on the size of your fleet and if you use the asset tracking it could take more time than expected.

Live camera feeds. We used to have to wait to information, now it's all updated quickly via wifi

Pros

Ease of use, very intuitive. Working your way around the portal is very easy and setting up alerts and adding users. The maintenance alerts are very useful for keeping track of repairs and upcoming maintenance. The GEO fence setup is awesome and you can utilize actual areas rather than say a 100 mile radius which really does not work in the real world. I love the idle time reports and incident alerts for tracking speeding, idling and MPG. When configuring alerts I like the fact that there are many variables you can apply, it's not a canned response.

Cons

Some of the reports are still a work a progress, however the did give me access to the API to pull the data

From the program as a whole we had some positive consideration from our insurance carrier and our accidents are down significantly YTD. We are considering the camera option.

Pros

The information that is available is great and I use it daily. I look at harsh events, the IFTA fuel report (for mileage reasons only) and publish a weekly safety report to management and our drivers.

Cons

Can be clumsy on the website navigating around the pages. It seem like you should be able to navigate from any point to the next without having to go back to the home screen.

The ability to perform my job more accurately. I am in a very time sensitive situation with the routes of my drivers and knowing exactly where they are and where they have been is absolutely critical in making the right decision in a crisis. Samsara allows me that with very good reliability. I have only had the software for a couple of months but already I know that it is much better than the previous software.

Pros

The accuracy and functionality. The software I had previously would be at least 10 - 15 minutes behind what was actually happening. With Samsara, I can watch my trucks moving down the road and the accuracy is within a couple of minutes.

Cons

That I didn't get it sooner. The accuracy of this software allows me to know exactly where my drivers are at all times and also where they have been. With my previous software, I had no confidence in what I was seeing so I was unable to make good decisions regarding my fleet.

Pros

Samsara is very easy to use. It is self-explanatory, very easy to just figure out what you need. You just log on to the website and it is easy to navigate.

Cons

In our smaller vehicles, it is easy for the driver to unplug the Gateway. The foot space is a lot smaller, which makes it easy to kick or get snagged.

Very good API based on REST technology.

Pros

Samsara has easy to use API based on REST. This helps developers to integrate Samsara into their TMS systems.

Cons

The quality of documentation should be improved a little. For some APIs the return values (i.e. the structure of JSON data) doesn't much to the documented structure.

Pros

The Samsara software provides real-time access to important data on driver performance, vehicle location, and engine operating parameters that is intuitive and easy to use.

Cons

I haven't found anything not to like about the software. Occasionally the retrieval of cloud-stored video from onboard cameras is a little slow, but it's still faster than physically removing a memory card from a camera and downloading.

Pros

Very intuitive and great information for managing business. Can manage multiple trucks from anywhere.

Cons

No navigation for drivers. Would like to be able to text/communicate with drivers via the Samsara driver app.

Pros

ease of use while using the interface plus the availability at anytime anywhere. We are very happy with our selection.

Cons

sometimes seems to be slow. We have established routes that run every week but I cannot find an easy way to set up routes in bulk.

I AM ABLE TO PRINT READ UNDERSTAND EVERYTHING MY DRIVERS ARE SLOWLY LEARNING TO USE WHERE IT MAKES THEM EASIER TO UNDERSTAND EVERYTHING

Pros

EASY TO USE , EASILY TO UNDERSTAND AND READ DRIVER LOGS DAILY PRINT, EASY TO UNDERSTAND BY DRIVERS AND USE THE DEVISE

Cons

I LIKE EVERYTHING ABOUT THE SOFTWARE MY DRIVERS ARE ABLE TO UNDERSTAND EVERYTHING EASILY I AM ABLE TO UNDERSTAND EVERYTHING

Pros

It's fairly easy for our drivers to pick up and use. It's very nice to be able to track where our drivers are at.

Cons

I haven't run into anything yet. I would like to get it to where I can 100% trained on it though. I feel at times we are not utilizing it to its full potential.

COMPLIANCE

Pros

IT IS USER FRIENDLY WHEN IT IS WORKING PROPERLY AND CONNECTION IS GOOD. EASY TO INSTALL AND LOG IN TO START

Cons

TOO MANY UNRESOLVED ISSUES, DAILY MALFUNCTIONS, LOGS ARE NOT ACCURATE AND DRIVERS DONT GET NOTIFICATION WHEN MALFUNCTIONS START, SO THEY DONT KNOW THAT THEY DRIVE WITH VIOLATIONS

Pros

Great customer service
Plenty of support material/documentation available online
Provides more than just ELD compliance (e.g. fuel usage, etc.)

Cons

At the end of a long shift, drivers can forget to sign out of the app. This causes additional work and confusion for the fleet manager.

Pros

Everything, Its very easy to use and understanding, Covers all the needs that a cartrier could wish for etc

Cons

Nothing, We didnt find so far anything that is not cool about the software side, pretty much all good

Pros

Easy to use and get valuable information needed such as harsh braking. Very helpful to know where drivers are at all times when going to customers. Very helpful to be able to see how much driving time they have left when booking reloads. Customer service has been very quick in getting back to us when a problem arises. (which has only been a few times in the beginning).

Cons

Sometimes on two different screens it will have drivers at different locations. I guess it updated a little quicker on one computer. Once in a while it seems to freeze up and you have to sign out of it and then get back in (doesn't happen often enough to be a major problem).