Samsara Software

4.30 / 5 (204) FrontRunners

Our advisors have recommended this product 25 times in the last 30 days

About Samsara

Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business operators track the physical location of their fleets and monitor their drivers' behavior to stay complaint with ELD and FMCSA regulations.

The installed GPS device provides real-time traffic updates and displays the best available route to drivers. It collects data on unnecessary halts, vehicle performance, breakdowns and fuel waste to the back-office managers. The solution combines 'Hours of Service' with the GPS tracker and other sensors installed in the vehicle to record the driver's working hours for HoS logging and ELD ma...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

204 Reviews of Samsara

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(133)

133

4 stars

(39)

39

3 stars

(9)

9

2 stars

(6)

6

1 stars

(17)

17

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 204 results

September 2019

L. Houston from Papa & Barkley

Verified Reviewer

Company Size: 51-200 employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Samsara is an excellent Fleet Management software

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Pros

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Cons

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

Reasons for Choosing Samsara

Capterra reviews!

Reasons for Switching to Samsara

Samsara is robust, very user-friendly, and is scalable.

September 2020

Nicholas from TWO MEN AND A TRUCK

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2020

Samsara Review

The total experience has been far superior to any of the other ELD or GPS companies we've worked with in the past.

Pros

Customer fueled app and software updates.

Cons

The company is growing so fast that you lose grasp of your initial contact people to newer roles and have to revert back to their support email. Responses are still handled in a more than sufficient time frame though so it hasn't been a real issue.

Reasons for Choosing Samsara

Combination of Corporate options/pricing and ease of use

Reasons for Switching to Samsara

Fees for equipment AND installation. Installs needed the trucks blocked for days costing $. Software was nothing special and customer service was a nightmare.

January 2021

Hillary from Diamond Transportation Arizona LLC

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

Complete package for GPS and DOT compliance

It's really nice that Samsara GPS pings frequently. This means you can watch vehicles moving in real time, which is great for updating VIP clients. The DOT compliance portion completes the GPS services.

Pros

It's great having GPS, driver logs and vehicle inspections in one place. Our team uses GPS daily to keep on top of trips in progress for our chauffeur service. We do have vehicles that are under FMCSA jurisdiction, so we need to keep detailed driver logs and vehicle maintenance files, which are all done through Samsara as well, making things easier.

Cons

Unlike our last GPS service, you're not able to drop a pin to get a time when a vehicle was at a certain location. This is a bit of a nuisance and you have to guess.

Reasons for Switching to Samsara

We needed software that also offered DOT compliance programs. Also, US Fleet had a lot of glitches, with vehicles idling for weeks in the system.

September 2020

Michael from Fresh Island Fish

Company Size: 51-200 employees

Industry: Food Production

Time Used: Less than 2 years

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2020

Many advertised features do not work, Proof of Delivery integration has issues.

After spending over $20k in API design to facilitate routing and Proof of Delivery integration we find that Samsara has sold us a bill of goods that does not work and now I am stuck with it. You get a lot of lip service on how sorry they are for all the problems, but no solutions. The first level support folks are very nice but have no ability to assist with complex issues, they refer the case to the next level support and that is when it just stops... no follow up and never any real time assistance.

Pros

The cameras and harsh event capture work good...sometimes.

Cons

Proof of Delivery integration in the driver app does not always capture the signed document, this creates huge issues for us and our drivers have to return to the sites and get a paper copy signed. Have had open support case for months and get no follow up. If you open a case in their system it gets ignored. If they do reply at all, it will be days later and generally it is to ask for more screenshots from the driver app in the phones and dashboard...when you send them in, you get no follow up. API integration is spotty at best, API support is non-existent. Routing function is terrible and adjustments made to a route are not updated. We were told how awesome the distracted driving worked and the website shows a driver looking at his phone and an alert showing up... that feature does not work for us.

Reasons for Choosing Samsara

We liked the camera system and thought the API integration would be easier and less expensive than other solutions.

Reasons for Switching to Samsara

We needed digital Proof of Delivery documents and routing. Samsara claimed to have this great API system to create Proof Of Delivery documents and routing integration with our current in-house CRM system. The initial costs for that integration with WorkWave seemed high, but after over $20k spent on Samsara in development costs, we would have been better to stick with WorkWave.

January 2021

Heather from Dry Force, LLC

Verified Reviewer

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Great program for Businesses with Fleet Vehicles

Easy to use, friendly, and a game-changer for any business that has fleet vehicles.

Pros

The software is easy to use and in real-time. It has the ability to pull videos of accidents and gives up to date driving alerts to keep employee's driving safely and prevent distractive driving.

Cons

Change is always difficult but this program was easy to transition to and make rolling out to the dispatch department a piece of cake.

Reasons for Switching to Samsara

Price, Tracking, Better information