Samsara software


72 reviews(4.5/5)
72 reviews(4.5/5)

Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business operators track the physical location of their fleets and monitor their drivers' behavior to stay complaint with ELD and FMCSA regulations.

The installed GPS device provides real-time traffic updates and displays the best available route to drivers. It collects data on unnecessary halts, vehicle performance, breakdowns and fuel waste to the back-office managers. The solution combines 'Hours of Service' with the GPS tracker and other sensors installed in the vehicle to record the driver's working hours for HoS logging and ELD mandate.

Samsara offers a per device per year subscription license that includes phone-based technical support for its users. This solution can be installed in trucks, school buses, delivery vehicles and more.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

72 Reviews of Samsara

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  • Amanda from RL Brooks Trucking

    Specialty: Oil/gas/chemicals

    Number of employees: 11-50 employees

    September 2018

    EH&S Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Horrible....do not buy! Horrible.....do not buy! Go some other place to buy!

    Pros

    None.....None.....None.....None.....None.....None....Really bad service. Highly not recommended. Please take my word of advise before buying

    Cons

    Is not keep up with federal regulations. Customer Service is horrible. Horrible Horrible service....Never had a experience

    This review was submitted organically. No incentive was offered
    Review Source
  • Nosakhare from NAEME workshop, Jos. Nigeria

    Specialty: Utilities

    Number of employees: 51-200 employees

    August 2018

    Nice software and its good for business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Let's continuous improvement in all ramifications be the driving force

    Pros

    This Software is very easy to use, it's enables us have a very sound knowledge about our vehicles and it has assisted in our dispatch duties

    Cons

    Basically, as at the past few months of using this software, I'm yet to see a negative that is worthy of mention. Good work guys

    This review was submitted organically. No incentive was offered
    Review Source
  • James from RESCO

    Number of employees: 51-200 employees

    August 2018

    A great system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We had another elog system that we had issues with the system connecting to it's own components in the truck and keeping a signal so that the driver could stay logged in on the system. The Samsara system has removed all of the issues with connectivity. It also has a much better dashboard of features than the other elog system. When you can give engine codes to the repair shop, repairs can be done quicker as well. A feature the previous system did not come with at all was a dash camera. The Samsara system allows you to add on a camera that works in conjunction with the system. For our business, we decided to do the dual cam so we can see what the driver is doing as well as see what was going on in front of the truck. When the drivers heard we were looking at getting cameras, they asked to see if we were going to get the driver cam. The drivers wanted to make sure we got them so that when the next car versus truck accident happens to them, they will more likely be found not at fault since they want to be seen as paying attention and not distracted. Of course there are the drivers that did not want them due to "big brother" concerns. Everyone does agree when the time comes, that the camera will save their job if they were doing their job.

    Pros

    The software is all on the internet. I can use the fleet management portion on my tablet, my phone, or any computer as long as I have my login information. So far any tablet or phone I have tried the driver app on has worked.

    Cons

    Only the most minor of issues and even then it is almost not worth mentioning however to be an honest review I do need to mention it. The driver app has locked up while being used on the tablet. No reason has been found as to why as of yet. The app also does not keep the tablet screen on when the app is running which some people don't see as an issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kimberly from Cavalier Transportation

    Number of employees: 11-50 employees

    August 2018

    Great Product & Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our experience has been very positive. Sales support is good, I can email or call our rep at any time. Technical support is second to none. The support staff tries to answer my questions while I'm on the phone. If this is not possible, they are always quick to call back with a solution or advise that it needs to be looked into further. They have also extended their hours recently. The product is easy to use and they are always making updates to make it even better.

    Pros

    Ease of use and that they are always looking at ways to improve functionality.

    Cons

    There is not an easy way to just add a note or remark to a status. Also there is not an easy way to set an alert for the temperature sensor..there are always 2 entries that have to be made.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Peter from Suisan Company, Ltd.

    Number of employees: 51-200 employees

    August 2018

    Great for multiple locations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall I am pleased with Samsara's performance and like the fact that they are constantly seeking our feedback in order to further improve the quality and functionality of the service.

    Pros

    Sometimes your driver is busy doing his/her job and unable to answer your call right away. I like having the real time visibility on my entire fleet. Knowing where my drivers are enables me to make quick decisions on who to assign new tasks, without having to call multiple drivers and wait for them to call me back to find out their exact locations.

    Cons

    Sometimes the gateway gets disconnected due to terrain and lack of a proper phone signal. However, all phone carriers have the same problem. When you reacquire the signal, the data gets updated and you're back on track.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kelly from Apache Logistics, Inc.

    Number of employees: 51-200 employees

    August 2018

    Huge Improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am very glad we made the switch, it has made processes in our organization much easier.

    Pros

    I love how easy it is to use and navigate. It is very user friendly

    Cons

    There are some functions for drivers that would be really beneficial. Like tracking 11 & 14 hour days.
    Sometimes the device fails and the driver is not immediately aware of the issue. This can result in a significant amount of unaccounted miles.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sergio from SL Black Fox Transport, LLC

    Number of employees: 2-10 employees

    August 2018

    Best ELD on the market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, we are thrilled with the sytem. We started using another popular eld system before this one so we have a little experience on comparing between them and this one is perfect. The log tracking is accurate, the gps tracking is impressive aswell, and with everthing, the program comes with makes my life easeir. great system, we love it

    Pros

    The software has everthing you might expect from an eld but with an extra kick. The ifta miles is perfect and it aleviates a lot of time when dealing with the ifta due dates. The gps fuction is acurate so no need to bother the drivers or worry when the drivers dont answer. It also has a fuction to crate a temporary gps link for the trucks wich makes it easy for our clients. No need for them to bother us with the location of the truck if they can know precisely where it is with a clik of a bottom. all in all in really happy with it

    Cons

    The software layout is hard to get used too. Things are not where you will instintively have them. Everthing is there, but it just seems to be scattered around the tabs. you get used to it, but for the beginning, youll get lost

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Linda from Jing Sky LLC

    Number of employees: 2-10 employees

    August 2018

    samsara ELD

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    charter bus service

    Pros

    Easy to function, automatic turn on, samsara support 24/7 is the best, hands-on training via phone call

    Cons

    I would like physical hands on training, video training would be great

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sean from Filks And Son Haulers LLC

    Number of employees: 1 employee

    August 2018

    Samsara Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability of keeping track of so many different aspects of truck driving.

    Cons

    Little difficult in downloading all the apps.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Keith from Hugg & Hall

    Number of employees: 201-500 employees

    August 2018

    Easy to use with an occasional bog

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    1. Easy to use once you figure out how to navigate the site. Which isn't that tough.
    2. Reporting seems to be incredibly accurate as well as they fleet view. I am pleased to be able to see the units in real time.
    3. Scheduling various reports to be sent out on what ever frequency you like.
    4. Driver and gateway set ups go very smoothly
    5. The overall versatility is a another great selling point.
    6. Customer service has been top notch. Every issue we have experienced has been handled in a quick and professional manner.

    Cons

    1. I have yet to be able to find and answer for any question I have had in the knowledge base.
    2. The fact that there is not a system generated geofence map overlay. (instead of having to create then manually)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from ELBAC INC

    Number of employees: 11-50 employees

    July 2018

    Like the Program, sometime it have some moments of not working good,but start working later.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ELD are working pretty Good...

    Pros

    Samsara is pretty easy to understand and explain to person who wants to learn it.

    Cons

    The software is a little slow for some drivers but it is getting better... To Operator

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Geo from Young's Charters & Tours, Inc.

    Number of employees: 2-10 employees

    July 2018

    Samsara ELD

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was not a terrible experience for a first time eld. However, it can be improved drastically.

    Pros

    It’s an FMCSA approved ELD. Therefore I can operate legally.

    Cons

    Connection is intermittent. The automatic duty status change does not work properly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Hope from Custom Coach and Limousine

    Number of employees: 11-50 employees

    July 2018

    Samsara ELD and Cameras

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    excellent great customer service

    Pros

    The ease of use. Very clear and drivers caught on right off

    Cons

    IFTA reporting not as detailed as we would like

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ben from 45 Degree Logistics

    Number of employees: 11-50 employees

    July 2018

    Samsara review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Samsara has helped us satisfy the DOTs ELD compliance requirements and brought visibility to our fleet

    Pros

    Web based software makes it very convenient to track and monitor our fleet from any device

    Cons

    In cab modules are not compatible with all our trucks

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Evan from VIP Foodservice

    Number of employees: 51-200 employees

    July 2018

    Feedback is good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Monitoring temps in trucks and warehouses is the primary reason we are using Samsara. The automated report are critical for us to log these temps, even if it historically kept in the cloud. Customer service has been quick, responsive, and helpful. However, I still need help and haven't been updated in at least two weeks.

    Pros

    It is easy to use, for the most part intuitive and clean looking. Functionality is decent, and I like that the map is connected to data so you can get data points when you float the map routes.

    Cons

    There are a few areas that could use improvement. Reporting is my biggest issue right now. It won't report on my sensors. Seems to be tied to one type of temp sensor that I have but engineering has been slow to tell me what is going on or resolve the issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jackie from Tiger Lines, LLC

    Number of employees: 51-200 employees

    July 2018

    Samsara Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great Customer Service and support

    Pros

    Love the wifi hotspot in the gateway. Most drivers catch on pretty quickly on how to use. Web portal is great. Dispatch and managers like the helicopter view.

    Cons

    Would like more reports, which Samsara is currently doing. Looking forward to future updates.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brenden from Sheehan Majestic

    Number of employees: 201-500 employees

    July 2018

    Samsara ELD, Dashcams, and Trailer Sensors

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I absolutely love this company. Relative to who we were with before, everything is easier, faster, and quicker to learn. The driver app is simple and self explanatory, which was a must for our organization.

    Pros

    Both Samsara's hardware and software are cutting edge, sleek, and easy to use. Aside from easy installation, and user friendly portal. Their customer service has been close to none other that i have encountered.

    Cons

    The only thing negative i have to say about Samsara is when referring another company. It is all hearsay, but the impression i got is Fleet Size has sway on the amount of support you get.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Todd from Vmax Transportation

    Number of employees: 51-200 employees

    July 2018

    Thoughts from Vmax Transportation, Zeeland, MI

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The visibility of our trucks is a bonus, but we did not have any issues with our drivers before using Samsara. Any problems or questions we have had with Samsara have been handled very quickly and professionally by support.

    Pros

    We (Vmax) tested a lot of ELD systems prior to the mandate, and Samsara was the best one we tested. the accuracy, ease of use and display were all good.

    Cons

    Having to use the software to do our business and the cost associated with it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Intuitve setup and use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Generally this software is very intuitive. It is easy to locate functions within the application and everything is very easy to use.

    Cons

    I am quite satisfied with the software. We had a couple of issues early in our program rollout. However, support was right there to help us out with those problems.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alberto from Nava's Trucking Inc

    Number of employees: 11-50 employees

    July 2018

    Excellent ELD Solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The overall experience has been great

    Pros

    All the great features, the simplicity of use and the great support they have

    Cons

    The lag, because sometimes takes a while to update some features and in some screens you can not arrange the information by the way you want to

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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