Samsara Software

Samsara has been by far the worst Business dicison i have made this year.

Seriously disgusted with their entire customer service.

Pros

They are Pro's at telling you everything you want to hear. They are Pro's at brushing you off. They are Pro's at giving you round about answer's. They are Pro's at saying sorry.

Cons

EVERYTHING ... I am having my lawyer look into how i can break my contract after only 2 months of this incompetent company

Care about the sale not the customer

Terrible. Frustrating. Waste of time.

Pros

Looks like a good product. Forward thinking and easy to install.

Cons

Would give zero. Looks like an awesome product. Got the run around with their entry level sales folks who couldn’t answer questions on functionality and capability. Basically told that they “don’t make money on small fleets” and that I should “try it out myself”. Only concerned about the sale, not the customer.

Deceptive Sales Practices Do Not Buy Into It

Pros

Easy to install and site is easy to navigate. CSR was great to work with and made the training process simple and easy to understand.

Cons

We were interested in this GPS due to the hotspot capabilities. Being able to provide GPS capability and a hotspot in one, not only would save us money, but it would be one less thing our project managers would have to keep track of in the field. When I called and spoke with CSR I specifically asked about the hotspot capabilities and was told they would support email and CRM, but would not support streaming of videos or music. That was perfect for our business, so we signed up. However, once we received the GPS it did not have enough Hotspot capability to even send emails and now we are being told that the GPS/Hotspot only supports the GPS and that they "now" offer upgraded data plans that we can purchase. We are 8 days outside the demo time period. If I was told this in the beginning I would not have signed up at all, being that you can get GPS for half the price through many other companies. I am sure they will be happy to have our business. I don't believe in a company that feels the need to be deceptive and sell under false pretenses. We are part of the largest contractor network in the US and we will not be recommending Samsara GPS simply because they do not act with integrity and honesty.

Just purchased Samsara!

I am happy with the ELD and Dash Cams, The rest is not usable for me, unless it could intergrate with my TMS program. Support is first class. I felt a little bit of Deception with the presentation, as far as dispatch goes, It can work for some as is, depending on your needs! Maps are Google, and not Truck routed. Watching my Trucks driving down the road is a wonderful sight for me. I rate them highly at what they do with ELD.

Pros

I use the camera's with the ELD, they are first class. Drives phone apps work great, Ifta miles are wonderful reports, includes toll roads, shows many items such as daily fuel used by truck etc. Idle time, and so much more. I left BigRoad because of the report issues, and have not looked back.

Cons

Dispatch and Maintenance are very minimum, A proper dispatch will link to Drivers expenses and Payroll sumary per trip, and of course an invoice. I use a TMS program for this, as there is real detail. Using Samsara would be double entry for me. Maintenance has Potential also, you can only add Trucks, not the Trailers, unless they have devices for tracking.

Samsara ELD's

I have used other ELD companies and Samsara is by far the best. They are quick with customer service and they have listened and helped with customer feedback about different features I would like to see. I can keep up with my fleet and I know that Samsara is there at any time to help me solve problems quickly.

Pros

I love that I can access this software anywhere and it is very user friendly. It allows me to share the dashboard with others in the office to keep up with our fleet. Our drivers also love the mobile app. It has a hotspot and so it is easy for them to be connected which allows the data to be sent to the office.

Cons

There have been a few times that when they push through updates, it slows everything down and some of the drivers have had problems with the mobile app but that is easily taken care of.

EH&S Manager

Horrible....do not buy! Horrible.....do not buy! Go some other place to buy!

Pros

None.....None.....None.....None.....None.....None....Really bad service. Highly not recommended. Please take my word of advise before buying

Cons

Is not keep up with federal regulations. Customer Service is horrible. Horrible Horrible service....Never had a experience

Nice software and its good for business

Let's continuous improvement in all ramifications be the driving force

Pros

This Software is very easy to use, it's enables us have a very sound knowledge about our vehicles and it has assisted in our dispatch duties

Cons

Basically, as at the past few months of using this software, I'm yet to see a negative that is worthy of mention. Good work guys

A great system

We had another elog system that we had issues with the system connecting to it's own components in the truck and keeping a signal so that the driver could stay logged in on the system. The Samsara system has removed all of the issues with connectivity. It also has a much better dashboard of features than the other elog system. When you can give engine codes to the repair shop, repairs can be done quicker as well. A feature the previous system did not come with at all was a dash camera. The Samsara system allows you to add on a camera that works in conjunction with the system. For our business, we decided to do the dual cam so we can see what the driver is doing as well as see what was going on in front of the truck. When the drivers heard we were looking at getting cameras, they asked to see if we were going to get the driver cam. The drivers wanted to make sure we got them so that when the next car versus truck accident happens to them, they will more likely be found not at fault since they want to be seen as paying attention and not distracted. Of course there are the drivers that did not want them due to "big brother" concerns. Everyone does agree when the time comes, that the camera will save their job if they were doing their job.

Pros

The software is all on the internet. I can use the fleet management portion on my tablet, my phone, or any computer as long as I have my login information. So far any tablet or phone I have tried the driver app on has worked.

Cons

Only the most minor of issues and even then it is almost not worth mentioning however to be an honest review I do need to mention it. The driver app has locked up while being used on the tablet. No reason has been found as to why as of yet. The app also does not keep the tablet screen on when the app is running which some people don't see as an issue.

Great Product & Service

Our experience has been very positive. Sales support is good, I can email or call our rep at any time. Technical support is second to none. The support staff tries to answer my questions while I'm on the phone. If this is not possible, they are always quick to call back with a solution or advise that it needs to be looked into further. They have also extended their hours recently. The product is easy to use and they are always making updates to make it even better.

Pros

Ease of use and that they are always looking at ways to improve functionality.

Cons

There is not an easy way to just add a note or remark to a status. Also there is not an easy way to set an alert for the temperature sensor..there are always 2 entries that have to be made.

Great for multiple locations

Overall I am pleased with Samsara's performance and like the fact that they are constantly seeking our feedback in order to further improve the quality and functionality of the service.

Pros

Sometimes your driver is busy doing his/her job and unable to answer your call right away. I like having the real time visibility on my entire fleet. Knowing where my drivers are enables me to make quick decisions on who to assign new tasks, without having to call multiple drivers and wait for them to call me back to find out their exact locations.

Cons

Sometimes the gateway gets disconnected due to terrain and lack of a proper phone signal. However, all phone carriers have the same problem. When you reacquire the signal, the data gets updated and you're back on track.

Huge Improvement

I am very glad we made the switch, it has made processes in our organization much easier.

Pros

I love how easy it is to use and navigate. It is very user friendly

Cons

There are some functions for drivers that would be really beneficial. Like tracking 11 & 14 hour days.
Sometimes the device fails and the driver is not immediately aware of the issue. This can result in a significant amount of unaccounted miles.

Best ELD on the market

Overall, we are thrilled with the sytem. We started using another popular eld system before this one so we have a little experience on comparing between them and this one is perfect. The log tracking is accurate, the gps tracking is impressive aswell, and with everthing, the program comes with makes my life easeir. great system, we love it

Pros

The software has everthing you might expect from an eld but with an extra kick. The ifta miles is perfect and it aleviates a lot of time when dealing with the ifta due dates. The gps fuction is acurate so no need to bother the drivers or worry when the drivers dont answer. It also has a fuction to crate a temporary gps link for the trucks wich makes it easy for our clients. No need for them to bother us with the location of the truck if they can know precisely where it is with a clik of a bottom. all in all in really happy with it

Cons

The software layout is hard to get used too. Things are not where you will instintively have them. Everthing is there, but it just seems to be scattered around the tabs. you get used to it, but for the beginning, youll get lost

samsara ELD

charter bus service

Pros

Easy to function, automatic turn on, samsara support 24/7 is the best, hands-on training via phone call

Cons

I would like physical hands on training, video training would be great

Samsara Review

Pros

The ability of keeping track of so many different aspects of truck driving.

Cons

Little difficult in downloading all the apps.

Easy to use with an occasional bog

Pros

1. Easy to use once you figure out how to navigate the site. Which isn't that tough.
2. Reporting seems to be incredibly accurate as well as they fleet view. I am pleased to be able to see the units in real time.
3. Scheduling various reports to be sent out on what ever frequency you like.
4. Driver and gateway set ups go very smoothly
5. The overall versatility is a another great selling point.
6. Customer service has been top notch. Every issue we have experienced has been handled in a quick and professional manner.

Cons

1. I have yet to be able to find and answer for any question I have had in the knowledge base.
2. The fact that there is not a system generated geofence map overlay. (instead of having to create then manually)

Like the Program, sometime it have some moments of not working good,but start working later.

ELD are working pretty Good...

Pros

Samsara is pretty easy to understand and explain to person who wants to learn it.

Cons

The software is a little slow for some drivers but it is getting better... To Operator

Samsara ELD

It was not a terrible experience for a first time eld. However, it can be improved drastically.

Pros

It’s an FMCSA approved ELD. Therefore I can operate legally.

Cons

Connection is intermittent. The automatic duty status change does not work properly.

Samsara ELD and Cameras

excellent great customer service

Pros

The ease of use. Very clear and drivers caught on right off

Cons

IFTA reporting not as detailed as we would like

Samsara review

Samsara has helped us satisfy the DOTs ELD compliance requirements and brought visibility to our fleet

Pros

Web based software makes it very convenient to track and monitor our fleet from any device

Cons

In cab modules are not compatible with all our trucks

Feedback is good

Monitoring temps in trucks and warehouses is the primary reason we are using Samsara. The automated report are critical for us to log these temps, even if it historically kept in the cloud. Customer service has been quick, responsive, and helpful. However, I still need help and haven't been updated in at least two weeks.

Pros

It is easy to use, for the most part intuitive and clean looking. Functionality is decent, and I like that the map is connected to data so you can get data points when you float the map routes.

Cons

There are a few areas that could use improvement. Reporting is my biggest issue right now. It won't report on my sensors. Seems to be tied to one type of temp sensor that I have but engineering has been slow to tell me what is going on or resolve the issue.