Samsara

RATING:

4.1

(306)

About Samsara

Samsara helps the largest and most complex operations organizations empower workers, save on fuel, and build a world-class safety program—all from a single easy-to-use, integrated platform. With tens of thousands of customers across the United States, Canada, Mexico, and Europe, Samsara is a proud technology partner to the people who keep our global economy running, including the world’s leading organizations across construction, transportation and warehousing, field services, manufacturing, retail, logistics, and public sector. The company’s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.
Samsara dashboard

Samsara Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Samsara

1 - 5 of 306 Reviews

User Profile

L. Houston

Verified reviewer

Logistics and Supply Chain, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Samsara is an excellent Fleet Management software

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

PROS

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

CONS

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

Reason for choosing Samsara

Capterra reviews!

Reasons for switching to Samsara

Samsara is robust, very user-friendly, and is scalable.

Jonathan

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2022

Frontier

We originally switched our dashcams to the Samsara Dashcam as our prior providers product was having issues being connected and recording when it was needed. The switch was easy and the product was excellent, through that we were able to get a preview of the other features available from Samsara. When we decided to make the switch for all of our telematics it was easy and straightforward. I was surprised at how effortless it was to connect our TMS software to Samsara.

PROS

The ease of use for both the driver and for the operations team is what stands out the most. Our drivers were able to pickup and use the Samsara ELD with little to no training as it is very intuitive.

CONS

I would like some more integration options with 3rd party vendors that integrate directly into the driver app and not require another app to operate (Navigation, scale/toll bypass).

Reason for choosing Samsara

We had already had experience with the dashcams and I had some good reviews from some other companies that had been happy with Samsara.

Reasons for switching to Samsara

At the time we decided to make the switch, Zonar was not yet approved for ELD by the Canadian Government and the ELD deadline was approaching and we wanted to have an approved product in place with enough time to work out any bugs/issues prior to the Canadian ELD deadline.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

Be cautious signing a contract with Samsara

After 3 years I am attempting to cancel my account which they make nearly impossible.

PROS

Seeing where my fleet is works. All other features that they offer are bothersome to your drivers.

CONS

If you are a growing company be cautious signing a contract with them. If any of your fleet is going to be idle for more than 1-2 weeks expect endless vehicle dead batteries because the samsara device has high parasitic battery draws. Customer service is an endless loop of passing you around until they close your ticket without a resolution. Your customer rep will change endlessly and you will be left unsupported. I made the mistake of choosing a self contained tracker for some of my equipment to avoid the battery drain issue but they have a battery that has to be replaced monthly if you want it to track more than a few times a week. This battery powered unit has a special expensive non-charging battery that you have to buy from Samsara. It will give you a 1/4 mile location of your equipment as well that is useless. I tried with phone calls, emails, website submittals to get this resolved and they can't and then make me pay out the remainder of the 3 year contract for poor performing units. The features for driver training are annoying and poorly performing. Telling the drivers throughout the day they are about to get in an accident etc. I disabled all of that immediately to avoid having my entire team quit because of the voice telling them to be coached.

Vendor Response

We're sorry to hear you're having these experiences and want to get in touch with you to better investigate what issues you may be experiencing. Can you provide your contact info through kb.samsara.com? Our team will get in touch with you and help get this sorted.

Replied March 2024

Kristina

Environmental Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Samsara - pricey, but great features and user-friendly

Our overall experience with Samsara was great. We had dedicated representatives on our account who were very responsive. In the infrequent event that we had any hardware issues, their support staff was readily available and helped us with little issue. The overall platform is visually appealing and easy to navigate. All the information you may need for tracking as well as vehicle maintenance is included in their services. I highly recommend them if you are able to budget for their services.

PROS

We most liked the visual set up of the overall online platform. It was very easy to retrieve the data needed and extremely easy to rename vehicles/assign drivers/view miles and fault codes, etc. Samsara offers all the features we were looking for in a GPS tracking platform: visibility, real-time tracking, trip history, IFTA information, and fault codes.

CONS

I am reviewing Samsara because we used them at my previous company. I cannot say there is anything we disliked about Samsara. Ultimately we did not renew our contract after our initial 3 year term due to the company downsizing considerably and could not justify the cost. But we rarely had issues with the hardware or software and everything was fairly easy to install and operate.

Reason for choosing Samsara

NA, I did not set up this service. I was hired and trained to use the existing account.

Bruce

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2021

Great Asset

Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.

PROS

Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

CONS

App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app. Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

Reason for choosing Samsara

I felt after demoing and researching several products, Samsara had the best reliable bang for the buck.

Reasons for switching to Samsara

Verizon had terrible customer support and so many issues with their product during the initial ELD phase in and conversion. At the time they had no camera options and when they did the price was outrageous.